Nifty29
Dormant account
- Joined
- Jun 20, 2001
Hi Gang
I've always been fond of the Club World Group. Defended them on many occasions in fact, and copped some shameful personal crap for it. The reason? I've always found them to be honest, generous, responsive to player issues, and they paid in around 24 hours.
Well, I have a withdrawal at Buzzluck right now that has been pending for 2 full business days. You might say "so what?", and I'm sure US players will, but considering I am a non-US player who deposits and withdraws via Skrill (which is instant), and am fully verified, I consider 2 full business days with no action on my withdrawal whatsoever to be unacceptable.
Normally, I would just shrug my shoulders and wait, but I remember clearly a recent statement (within 3-4 months IIRC) by Tom regarding CW withdrawals which said in part "The cashiers check every day the pending withdrawal list and clear it whenever possible". Well it appears that they don't, as my withdrawal has been on the list 2 days running and hasn't been cleared. When he said "whenever possible", I understood that meant US player withdrawals which require special handling and may only be sent in periodical batches, which I think was a reasonable assessment.
So, my questions are:
1. If the pending list is checked every day and cleared every day, why has mine been missed 2 days in a row?
2. Why is there such a delay for an instant payment method?
3. I understand the need for checking first withdrawals etc, but why is there not an "express queue" where long time verified players can be paid within 12-24 hours every time? I have had payments in 4 hours, and up to 4 days....there is NO excuse for such a wide variation.
4. Now that my cashout has been overlooked twice, and AFAIK CW don't process weekends, does that mean I have to wait another 48-72 hours for my money?
IMO someone from CW needs to tell the truth about withdrawals, as they are obviously NOT checked and cleared every day as stated here at CM. The only explanation that I can think of is that they want the withdrawal to be pending over the weekend so I might be tempted to reverse, which would be very disappointing from a group with a reputation like CW (and FWIW I haven't reversed a cashout for over 5 years), but I just cannot think of any other reason. I might go back through my history see if cashout from Wed to Sun are handled slower, as this would confirm what I said earlier. I'll have to get back on that one.
I'm not desperate for the money. I had a nice win at Golden Lounge a few days ago (paid in under 12 hours BTW), and already had some bankroll left. It's about the principle of being told one thing, and experiencing another, and having my cashouts delayed for no reason.
I've always been fond of the Club World Group. Defended them on many occasions in fact, and copped some shameful personal crap for it. The reason? I've always found them to be honest, generous, responsive to player issues, and they paid in around 24 hours.
Well, I have a withdrawal at Buzzluck right now that has been pending for 2 full business days. You might say "so what?", and I'm sure US players will, but considering I am a non-US player who deposits and withdraws via Skrill (which is instant), and am fully verified, I consider 2 full business days with no action on my withdrawal whatsoever to be unacceptable.
Normally, I would just shrug my shoulders and wait, but I remember clearly a recent statement (within 3-4 months IIRC) by Tom regarding CW withdrawals which said in part "The cashiers check every day the pending withdrawal list and clear it whenever possible". Well it appears that they don't, as my withdrawal has been on the list 2 days running and hasn't been cleared. When he said "whenever possible", I understood that meant US player withdrawals which require special handling and may only be sent in periodical batches, which I think was a reasonable assessment.
So, my questions are:
1. If the pending list is checked every day and cleared every day, why has mine been missed 2 days in a row?
2. Why is there such a delay for an instant payment method?
3. I understand the need for checking first withdrawals etc, but why is there not an "express queue" where long time verified players can be paid within 12-24 hours every time? I have had payments in 4 hours, and up to 4 days....there is NO excuse for such a wide variation.
4. Now that my cashout has been overlooked twice, and AFAIK CW don't process weekends, does that mean I have to wait another 48-72 hours for my money?
IMO someone from CW needs to tell the truth about withdrawals, as they are obviously NOT checked and cleared every day as stated here at CM. The only explanation that I can think of is that they want the withdrawal to be pending over the weekend so I might be tempted to reverse, which would be very disappointing from a group with a reputation like CW (and FWIW I haven't reversed a cashout for over 5 years), but I just cannot think of any other reason. I might go back through my history see if cashout from Wed to Sun are handled slower, as this would confirm what I said earlier. I'll have to get back on that one.
I'm not desperate for the money. I had a nice win at Golden Lounge a few days ago (paid in under 12 hours BTW), and already had some bankroll left. It's about the principle of being told one thing, and experiencing another, and having my cashouts delayed for no reason.