- Joined
- Jan 30, 2007
- Location
- Texas, USA
I made a small deposit Thursday and managed to make playthrough and a withdrawal. Made the withdrawal about 4:30a.m.CST. I asked CS to flush it and was told that they would have to email cashier but it would take 48 hrs. I emailed Tom thru here and also sent email to Michael - cashier. As of this moment, I have heard nothing from either one of them. Nor did my withdrawal get flushed. Consequently since that was the sum total of my gambling budget for the weekend, I reversed it and wonder of wonders, finally lost it last night. I know it was my fault I lost it because I reversed but when that's all you got to play with, you know how it is.
I have never had to wait longer than a few hours for payment from Club World and have certainly never been brushed off like I have this time. I was told yesterday by chat that they were so extremely busy that I would be paid when they got to it. Now I don't know where CW is located but I thought that Friday was a work day for them and I certainly asked for a withdrawal in time for it to be processed. I would still be waiting because I would not have been paid until Monday.
In my opinion, CW needs to get their business in order and get back to the way they used to be before Rushmore, Cherry Red and Slots Oasis take their business because they are too extremely busy to even answer emails or process withdrawals.
In this market now, if a casino does not offer the service that their competitors do, they are almost certain to lost customers all other things being the same.
I have never had to wait longer than a few hours for payment from Club World and have certainly never been brushed off like I have this time. I was told yesterday by chat that they were so extremely busy that I would be paid when they got to it. Now I don't know where CW is located but I thought that Friday was a work day for them and I certainly asked for a withdrawal in time for it to be processed. I would still be waiting because I would not have been paid until Monday.
In my opinion, CW needs to get their business in order and get back to the way they used to be before Rushmore, Cherry Red and Slots Oasis take their business because they are too extremely busy to even answer emails or process withdrawals.
In this market now, if a casino does not offer the service that their competitors do, they are almost certain to lost customers all other things being the same.