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Club World..... "Tom"

jpete116 said:
Just lettin' all of you know an update to my previous post. I had stated that I was having an issue getting my withdrawal processed/paid on a timely manner from Lucky Red (most likely you all do know but for those of you who don't Lucky Red is part of the Club World group) Anyway... I requested a withdrawal for $750 on Monday 4/23 assuming it would be processed in the 24-48 hours advertised. When that didn't happen I contacted them by live chat and by phone several times, posted on here hoping the rep would see it and help and sent him (Tom) a PM. One of the females I spoke with was very courteous but offered very little help, as for the others I was cut off of chat several times, hung up on once, left on hold forever on the phone and chat, treated very rudely by multiple people, was told that they had hundreds and thousands of withdrawals to process and that I would just have to wait my turn and "DEAL" with it no matter what was advertised and more. Basically horrible customer service. It seemed everytime I called/live chat I was told theres no reason it hadnt been processed/approved but that it just hadnt and that it would for sure be done that day (three days in a row) and every time it wasnt they could give me no good explanation. The live chat / phone operators couldnt help me at all and it seemed that the supervisors and cashiers (the ones that I was told could fix it) were either not there or unavailable. I did PM Tom twice and he did respond saying that "They were aware of lengthy approval times and had hired additional help", said sorry and thats about it. Basically the same thing they have been saying for months from what Ive read on CM. Anyway I requested it originally on Monday 4/23... was told to cancel and request again Friday 4/27 (not sure why they had me do this.. I was told there was no issue with it 5+ times) and it was finally approved Tuesday 05/01 (via Paymycard) and I actually had money in the bank Monday 05/07!!! 15 days total 11 workin' days... a bit long I would say. I'm sure it would have been even longer had I not been on the phone/chat daily. BUT... FYI... I DID GET PAID! Its really a shame because I have enjoyed playing with this group for the past few years.
Thanks,
Jpete116
:)
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Would you mind using some paragraphs please?

It's almost impossible to make sense of your post hence i didn't read it, and I'm sure I'm not alone. It's not good if you actually want people to know your views or answer any questions.
 
Really?

Nifty29 said:
Would you mind using some paragraphs please?

It's almost impossible to make sense of your post hence i didn't read it, and I'm sure I'm not alone. It's not good if you actually want people to know your views or answer any questions.
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If you didn't read it, how do you know you can't understand it? Paragraphs are for when you change ideas in your writing and do not have to be indented. The entire piece was concerning a single idea. The following is from wikipedia:
A paragraph (from the Greek paragraphos, "to write beside" or "written beside") is a self-contained unit of a discourse in writing dealing with a particular point or idea. A paragraph consists of one or more sentences.
I'm not sure what to say here. Maybe you should try reading it utilizing the punctuation. If that does not help let me know and I will break down future posts to a lower level. Ie: See John run. See John jump. Just let me know. :)

Thanks,
Jpete116

Ps: There may be one other idea that may help you. Next time you see my post and you have nothing positive or informative to say, just do not read it OR respond to it.:)
 
jpete116 said:
If you didn't read it, how do you know you can't understand it? Paragraphs are for when you change ideas in your writing and do not have to be indented. The entire piece was concerning a single idea. The following is from wikipedia:
A paragraph (from the Greek paragraphos, "to write beside" or "written beside") is a self-contained unit of a discourse in writing dealing with a particular point or idea. A paragraph consists of one or more sentences.
I'm not sure what to say here. Maybe you should try reading it utilizing the punctuation. If that does not help let me know and I will break down future posts to a lower level. Ie: See John run. See John jump. Just let me know. :)

Thanks,
Jpete116

Ps: There may be one other idea that may help you. Next time you see my post and you have nothing positive or informative to say, just do not read it OR respond to it.:)
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I was trying to help you, being a newb and all. I know from experience that members generally can't be bothered assisting or responding to those who can't be bothered making their posts readable. Still, thanks to wiki, you now know what a paragraph is, so it hasn't been a totally fruitless exercise.

Also, until you're hired as a moderator and can insist otherwise, I'll post wherever and whatever I like.

Welcome to CM BTW :)
 
jpete116 said:
If you didn't read it, how do you know you can't understand it? Paragraphs are for when you change ideas in your writing and do not have to be indented. The entire piece was concerning a single idea. The following is from wikipedia:
A paragraph (from the Greek paragraphos, "to write beside" or "written beside") is a self-contained unit of a discourse in writing dealing with a particular point or idea. A paragraph consists of one or more sentences.
I'm not sure what to say here. Maybe you should try reading it utilizing the punctuation. If that does not help let me know and I will break down future posts to a lower level. Ie: See John run. See John jump. Just let me know. :)

Thanks,
Jpete116

Ps: There may be one other idea that may help you. Next time you see my post and you have nothing positive or informative to say, just do not read it OR respond to it.:)
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Yo :D

You know, Nifty only gave you a friendly advise in case you actually want more people to read/respond to your post.

And Nifty is right, people will often skip reading long posts without paragraphs (it has been discussed on this forum several times in the past).
 
Just to chime in, if I see a large block of sentences without breaks (paragraphs), I'll skip it. Unless it's super important, it won't be read by me.

Nifty was only giving you friendly advice. No need in bringing wikipedia definitions into the discussion.
 
jpete116 said:
If you didn't read it, how do you know you can't understand it? Paragraphs are for when you change ideas in your writing and do not have to be indented. The entire piece was concerning a single idea. The following is from wikipedia:
A paragraph (from the Greek paragraphos, "to write beside" or "written beside") is a self-contained unit of a discourse in writing dealing with a particular point or idea. A paragraph consists of one or more sentences.
I'm not sure what to say here. Maybe you should try reading it utilizing the punctuation. If that does not help let me know and I will break down future posts to a lower level. Ie: See John run. See John jump. Just let me know. :)

Thanks,
Jpete116

Ps: There may be one other idea that may help you. Next time you see my post and you have nothing positive or informative to say, just do not read it OR respond to it.:)
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Proper writing techniques do NOT apply directly to a forum. There is a reason people can get away with saying "lol" in their writings. Nice try at sounding smart though. I'll give you 4 out of 10 points for effort but you lost 6 for not having a decent grasp on common sense.
 
I skipped pete's post the first time, but now I felt I had to read it anyway.
For you who didn't want to bother, he just told us that he didn't like the way he had been treated by Lucky Red, but that he had been payed now;)
 
jpete116 said:
If you didn't read it, how do you know you can't understand it? Paragraphs are for when you change ideas in your writing and do not have to be indented. The entire piece was concerning a single idea. The following is from wikipedia:
A paragraph (from the Greek paragraphos, "to write beside" or "written beside") is a self-contained unit of a discourse in writing dealing with a particular point or idea. A paragraph consists of one or more sentences.
I'm not sure what to say here. Maybe you should try reading it utilizing the punctuation. If that does not help let me know and I will break down future posts to a lower level. Ie: See John run. See John jump. Just let me know. :)

Thanks,
Jpete116

Ps: There may be one other idea that may help you. Next time you see my post and you have nothing positive or informative to say, just do not read it OR respond to it.:)
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Not smart.........
 
in response...

first i will use no punctuation or proper writing techniques so that all of you can understand....

second "paragraph"... at first i was seeking assistance from you all because i was having issues with a casino... i was responded to each time mostly about how i typed the message vs actually getting good information on how to solve my problem

third "paragraph"... even though i didnt get any help here i felt i should at least describe my situation and let everyone know that it was finally handled and that i was paid.. the message was long because i went through a lot of b.s. trying to get my issue handled

and fourth "paragraph"... i am actually very well educated and i dont have to nor do i try to "appear" smart to anyone.. i graduated college with a 4.0 in mechanical engineering... i was only responding to a senseless comment that someone made in a senseless manner... from what i can see from many posts this person tends to "try" to correct everyone and tell them what they are doing wrong instead of assisting them with whatever issue they may be experiencing

and finally the last and final so called "paragraph"... what worse is everyone seems to be supporting this type of behavior... i have used casinomeister for a long time for reference on what casinos to visit and which ones i shouldnt and for other general info.. i have always found the site very helpful and informative... until i actually signed up and tried to get help with an issue i was having with a casino (notice i didnt say i was looking for a lesson in texting/posting)...

just a suggestion... next time a "newbie", as i'm called, joins casinomeister hoping to find answers and assistance from all of you who seem to "know it all"... try helping them
 
jpete116 said:
first i will use no punctuation or proper writing techniques so that all of you can understand....

second "paragraph"... at first i was seeking assistance from you all because i was having issues with a casino... i was responded to each time mostly about how i typed the message vs actually getting good information on how to solve my problem

third "paragraph"... even though i didnt get any help here i felt i should at least describe my situation and let everyone know that it was finally handled and that i was paid.. the message was long because i went through a lot of b.s. trying to get my issue handled

and fourth "paragraph"... i am actually very well educated and i dont have to nor do i try to "appear" smart to anyone.. i graduated college with a 4.0 in mechanical engineering... i was only responding to a senseless comment that someone made in a senseless manner... from what i can see from many posts this person tends to "try" to correct everyone and tell them what they are doing wrong instead of assisting them with whatever issue they may be experiencing

and finally the last and final so called "paragraph"... what worse is everyone seems to be supporting this type of behavior... i have used casinomeister for a long time for reference on what casinos to visit and which ones i shouldnt and for other general info.. i have always found the site very helpful and informative... until i actually signed up and tried to get help with an issue i was having with a casino (notice i didnt say i was looking for a lesson in texting/posting)...

just a suggestion... next time a "newbie", as i'm called, joins casinomeister hoping to find answers and assistance from all of you who seem to "know it all"... try helping them
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Trouble is, I did try to help you. You can see by the many posts in this thread that most members just ignore other members who just post a huge chunk of text. If I was trying to make a fool of you etc, I would have said "your grammar is pathetic" or something to that effect.

Now, all you're doing is behaving like a 4 year old, and ensuring that nobody takes you seriously regardless of your grammatical prowess.

You may have a 4.0 in engineering, but you obviously skipped class for "How to join a new group 101"
 
chuchu59 said:
Nifty,

Let's just say some people are inconsiderate. My eyes arent good nowadays so I wont read something that people post without even thinking how difficult it is to understand. One has only oneself to blame if there is a lack of responses.
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That is so true Chuchu.:thumbsup:
It's like if I wouldn't bother to try and learn English....
I can't just put in Swedish words here and there expecting people to look them up, because I'm too lazy to do it myself:rolleyes:

I always trying to put myself in the readers position and ask if I would like to read what I'm saying.
Is this interesting for anyone?
Have I really thought it through?
Is it boring?:eek:
Stupid?:eek2:

So pete, take a good look at your own posts again. Would you yourself have taken the time to read and understand it?
I doubt that. It's like me avoiding political, economical posts, or post with cookingrecepies in, because I don't understand the english in it.
 
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ok im done

To all concerned,
I will try to make this very simple. I am really puzzled why everyone keeps saying that they can't understand my posts. They are composed using very basic english. Obviously I gave the people on this site or at least the ones that have responded a little too much credit. I assumed everyone could read english since the site is in english. I also would think if it's a vision problem you could get glasses or contacts if you have the technology and finances to gamble online. Anyway this is my last post. I will continue to use this site for the only good use I've found for it which is grading and linking to casinos. As excellent and informative as Casinomeister is as a website, I would think that there are very helpful, intelligent people on here as well but unfortunately I have got a bitter taste for the forums.
Thanks and good luck,
jpete116
 
It has nothing to do with the language and everything to do with the formatting of the text, a forum on the internet is not a book and different rules apply. People have different settings for their screens and how big browser windows they use, while your post might be reasonably readable for me it's going to be one giant block of text with different settings. I'm not sure if you realise that your 8 line post has more characters than an average book page and it's not that common to have full pages in books without a couple paragraphs.

It's not that they can't understand your posts, but the effort to read them is far too high so few people will bother and it is reasonable to assume when you post something you want it read and should put some effort into making it easier to read. Of course it is a lot easier to just insult people trying to help than admit you just might be wrong, but really if you have a bitter taste of the forum because of this the problem is with you, not the forum.
 
The main problem now is that this thread has been derailed by a discussion on grammar and the differences between a forum and a book.

One can be absolutely in the right, but no-one will listen (or read) because of the manner in which the point is made. Well educated people often fail to make themselves clear when communicating with a group that has a wide mix of educational (and language) standards.

At work, I was often asked to communicate in simpler terms so that others not in my field could understand. It was fine using "jargon" with my peers in our department, but others needed things put in simpler terms.

In a forum, this may mean writing in INcorrect grammatical style in order to make the text easier to digest.

It is rather like an advertising billboard, you want eyes drawn to YOUR poster, rather than everybody else's. Have you EVER seen a billboard or other marketing material use correct grammar and formatting at the expense of "eye candy" to catch the wandering gaze of passers by.

It is similar in the forum. Many new posts vie for attention, so members have to filter out those they don't find immediately appealing. A big block of text, even if correctly formulated in the grammatical sense, may well get passed by in favour of an eye catching, yet grammatically flawed, post.

When asking for help, you want as many members as possible to be caught by your post, read it, and possibly offer some advice. If a member has useful advice to give, but skips your post because it's format puts them off, you lose one chance for a useful answer.

Club World seem to have encountered something of a crisis, with many players complaining of long delays and broken promises. This means CS are inundated with players asking where their money is. The rep also seems hard to get hold of.

I find it hard to believe that they have this sudden surge in withdrawal requests that has swamped their cashiers department, and that after running smoothly for years, suddenly has to hire extra staff before service can return to normal.

I suspect we are not being told the full story, and maybe it is taking much longer for staff to deal with each withdrawal, so that what ran smoothly before, is overwhelmed now. The problems seemed to have begun at the end of last year, and this is a long time for a "temporary issue" to have persisted. If more staff was the answer, this should already have been done. It seems management were reluctant to do this, and tried to manage with what they had in the hope that things would catch up. This didn't happen, and if anything, the problems seem worse now.
 
i lied.. one last post

I wasn't going to post in any forums at Casinomeister again, for sure not this one. After reading the last post by "vinylweatherman", I changed my mind. I feel his post warrants a response from me.

If everyone else would have initially responded to my lengthy post in this manner instead of saying they couldn't "understand" my post or replying in some other rude manner, I would have responded in a positive way as well. Thank you for a positive, informative post "vinylweatherman".

I do not post in forums or blog as I think it's referred to on a normal basis. That being said, I'm not super familiar with the "how to" part of it. I was seeking help so I posted here. I naturally speak/type in proper and educated manner. I wasn't aware that this isn't appropriate in this instance.

We all learn new things daily, or at least I do.
Thanks again to "vinylweatherman"'. :)
Jpete116
 
Nifty29 said:
I think we need to get the thread back on track.

Let's get this discussion back to Club World.
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I'm really torn in my feelings about Club World. They have been around forever. I've had an account there since they popped on the scene. If anyone asks for a recommendation for a 'good' RTG, Club World is one of two I always put out there. They've always been on the up and up. Bryan knows them and they're accredited.

But... Personally, I'm beginning to worry about CW. No proof, no numbers... just that little gut feeling that all is not well.

Oh, I know CW is 'one of the good guys' and 'good for it'. But things happen sometimes, and players get left in the lurch.

It's taking too long for players to get paid. And, even more importantly (IMHO) - it's taking waaay too long for players to receive any communication from the casino. CS sometimes says to ask Finance Dept. Well, from my personal experience, the Finance Dept doesn't have anyone that will read or answer any queries. If they need more employees, then, for the sake of their reputation and the sanity of their players, they should hire them.

If being USA facing is 'causing' all these problems, maybe it's time to consider dumping USA for the sake of their players who live in the civilized free world.

Just some early morning ramblings...
 
Mousey said:
I'm really torn in my feelings about Club World. They have been around forever. I've had an account there since they popped on the scene. If anyone asks for a recommendation for a 'good' RTG, Club World is one of two I always put out there. They've always been on the up and up. Bryan knows them and they're accredited.

But... Personally, I'm beginning to worry about CW. No proof, no numbers... just that little gut feeling that all is not well.

Oh, I know CW is 'one of the good guys' and 'good for it'. But things happen sometimes, and players get left in the lurch.

It's taking too long for players to get paid. And, even more importantly (IMHO) - it's taking waaay too long for players to receive any communication from the casino. CS sometimes says to ask Finance Dept. Well, from my personal experience, the Finance Dept doesn't have anyone that will read or answer any queries. If they need more employees, then, for the sake of their reputation and the sanity of their players, they should hire them.

If being USA facing is 'causing' all these problems, maybe it's time to consider dumping USA for the sake of their players who live in the civilized free world.

Just some early morning ramblings...
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I agree with your gut feeling. ;)
 
jpete116 said:
I wasn't going to post in any forums at Casinomeister again, for sure not this one. After reading the last post by "vinylweatherman", I changed my mind. I feel his post warrants a response from me.

If everyone else would have initially responded to my lengthy post in this manner instead of saying they couldn't "understand" my post or replying in some other rude manner, I would have responded in a positive way as well. Thank you for a positive, informative post "vinylweatherman".

I do not post in forums or blog as I think it's referred to on a normal basis. That being said, I'm not super familiar with the "how to" part of it. I was seeking help so I posted here. I naturally speak/type in proper and educated manner. I wasn't aware that this isn't appropriate in this instance.

We all learn new things daily, or at least I do.
Thanks again to "vinylweatherman"'. :)
Jpete116
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Firstly, welcome to the forum. USC-Columbia class of 91 here :)

Unfortunately, you were hand-slapped on your first post in a most arrogant way. Stick around it gets better. For online gaming this forum is unmatched.

Bryan
 
Nifty29 said:
It may be addressed to Tom, but reps have many other responsibilities besides Casinomeister, and the vast majority do not scan the fora looking for threads....this is where they need a heads up via PM, which the member correctly sent.

Knowing Tom and his MO, I would surmise that there's a very valid reason for his delay in responding, possibly on vacation or personal reasons etc. Contacting Max is a far more sensible course of action than "scam scam scam".
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so. over 3 weeks have gone by since that was posted, longer since the thread was started, and still, not any reply from anyone from club world...why is that?

probably because they don't want to come here, try and blow smoke up our collective asses, only to get bitch-slapped like rushmores rep did.

they CANT justify the delays, and no one is buying the bullshit anymore.
 
According to Tom, they have a new ACH processor and the option is available at 3 of their casinos.

I made a withdrawal Thursday via ACH and Monday morning it was in my account. I don't know if I was a test subject but if I was, it worked.

I don't know why some people are getting replies and some not, I haven't ever had a problem with Tom answering my PMs. It maybe a couple of days but I do get answers.

If you haven't gotten your problem resolved after a couple of weeks, then why not take it up with Maxd and see what he can get done?
 
"According to Tom, they have a new ACH processor and the option is available at 3 of their casinos."

sure would have been nice for him/someone to let us know that...


I don't personally have an issue...but I'm backing off on depositing anywhere online until issues are resolved.

I have uninstalled everyone except cwc, jackpot capital , sloto, and intertops, and no one is getting a penny until I see some evidence that the probems that most of us are facing have been addressed...

my perception is that if they cant even at least make an attempt in an open thread to try to let us know what is going on, then I can't be bothered to give them my money. :)
 
max1mike said:
so. over 3 weeks have gone by since that was posted, longer since the thread was started, and still, not any reply from anyone from club world...why is that?

probably because they don't want to come here, try and blow smoke up our collective asses, only to get bitch-slapped like rushmores rep did.

they CANT justify the delays, and no one is buying the bullshit anymore.
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If you were a casino rep, would you want to join in a conversation with acerbic comments such as yours?

If there are pressing questions that need to be answered, and a rep hasn't responded, then "report a post" and I or one of the moderators will make an effort to find out what's up. You've been a member long enough to know the deal.
 
Casinomeister said:
If there are pressing questions that need to be answered, and a rep hasn't responded, then "report a post" ....
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For anyone that needs reminding:

Attach Removed (Old not found)
 
Well, I cannot get an answer from Tom, either through email or a pm here. Totally ignored, won a random jackpot 2 weeks ago and still can't get my money. Been waiting on a check, my stupid mistake, that was supposedly processed friday but still no check and they can't even get me a tracking number. I need a new place to play, no fun to win and not get your money in a timely manner. I know they manage to take money from my account within 2 days, but surely don't bother to give it back that fast. I asked for ACh and was told it was not available, so here I sit, not knowing if I will ever receive a check and then my bank will put a 10 day hold on it because it is from Canada. I even tried calling but all I get is BS. Guess they are too stupid to figure out that I have been trying to get this money for 2 weeks, and because of their stupid ways of cashing out I had to wait for 3 different payouts. Someone tell me where I can go to an RTG and be paid in a reasonable amount of time. Thank you
 
gambler777 said:
Well, I cannot get an answer from Tom, either through email or a pm here. Totally ignored, won a random jackpot 2 weeks ago and still can't get my money. Been waiting on a check, my stupid mistake, that was supposedly processed friday but still no check and they can't even get me a tracking number. I need a new place to play, no fun to win and not get your money in a timely manner. I know they manage to take money from my account within 2 days, but surely don't bother to give it back that fast. I asked for ACh and was told it was not available, so here I sit, not knowing if I will ever receive a check and then my bank will put a 10 day hold on it because it is from Canada. I even tried calling but all I get is BS. Guess they are too stupid to figure out that I have been trying to get this money for 2 weeks, and because of their stupid ways of cashing out I had to wait for 3 different payouts. Someone tell me where I can go to an RTG and be paid in a reasonable amount of time. Thank you
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Just a couple of things:

1. I see you used paymycard before and it was fast. Any reason you chose cheque this time?

2. Did you do what Bryan and Max suggested and report the lack of response?

3. It sucks, and I feel sorry for you and your countrymen, but this kind of thing is par for the course these days and the casinos are as frustrated as players (well the good ones anyway). I see that you have experienced delays from CWC intermittently over the past year, so you must have expected it will happen from time to time.

I also think calling them "stupid" is counter-productive, and that kind of thing is precisely why reps are loathe to enter public discussions.
 
Casinomeister said:
If you were a casino rep, would you want to join in a conversation with acerbic comments such as yours?

If there are pressing questions that need to be answered, and a rep hasn't responded, then "report a post" and I or one of the moderators will make an effort to find out what's up. You've been a member long enough to know the deal.
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YES, I certainly would participate, as long as I could back up whatever I was about to say...the problem is...they (reps) can't, and we aren't buying the bs anymore.

Its not a pressing question, its more like a "state of the industry" concern. If accredited casinos can't pay, or won't pay, then I kinda get concerned...

It sucks that a forum such as this even have to exist... Do I ned a casino rep from a B&M casino to assure me that I get paid?...

I'm sorry if that came of as acerbic, as that wasn't was intended. It was intended to be truthful.

the problem is, is that some reps are coming here and side-stepping every issue that are raised.

clubworld rep was here today, and did not participate in any thread regarding any problems that anyone has/had.

gambler777 has been waiting 2 weeks for a RJ ? "timely manner" ? I'd say not. he/she can't even get a reply to a pm.

anniemac... again, I apologize if my post about the ACH came off as acerbic as well.... but for the life of me, I can't wrap my head around why some people can get paid without issue...even in the USA, while others can't get an answer to any inquiry, much less get paid. Why couldn't what you learned via PM be shared with all of us??? (by the casino) It surely would help to alleviate some of the concerns many of us have...

Apologies to all who may have been offended by my previous comments. I'm getting a beer.:cool:
 
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The ACH payment was something that they had just started. As it turned out, I had PM'd him earlier in the week about something else and it came up in a back and forth discussion. It wasn't available at all the casinos, only 3. I let everyone know as soon as it worked.

I don't know the reason that Tom doesn't answer all questions. I am no special player at CW, am VIP but don't think that makes much difference. I don't get special treatment. This particular time I just happened to be at the right place at the right time, I guess.

Maxd and CM are here to handle problems so if you encounter a problem with a casino and can't get any satisfaction from them, take advantage of the sevice offered here. They can get answers that we can't.
 
Nifty29 said:
Just a couple of things:

1. I see you used paymycard before and it was fast. Any reason you chose cheque this time?

2. Did you do what Bryan and Max suggested and report the lack of response?

3. It sucks, and I feel sorry for you and your countrymen, but this kind of thing is par for the course these days and the casinos are as frustrated as players (well the good ones anyway). I see that you have experienced delays from CWC intermittently over the past year, so you must have expected it will happen from time to time.

I also think calling them "stupid" is counter-productive, and that kind of thing is precisely why reps are loathe to enter public discussions.
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Thank you Nifty, I appreciate all your comments.
1.paymycard 1000 limit had already done twice and the first one took forever though second was better. So varied payment methods cause am always being told not to attract attention. So I went with the cashiers recommendation and took check for last 1500. Thought the cashier was going to take care of it, sorta did by processing check next day, Friday, but here I it's Wednesday and they do not even have a tracking number yet. Remember had to keep waiting and requesting another withdrawal when money dumped back in because of withdrawal method, so, many days passed this way. And cashier did process next day, thank you cashier. Now it's 2 weeks tomorrow and I still don't know when I will get and bank has 10 day hold since out of country bank. I could only wish for ACH.
2. The post here on report a response is the first I knew of that.My apologies. And I was not quite sure how it applied as I pm'd Tom. Will be reading up on that shortly.
3. And yes I do expect delays from time to time, but has been 80% of the time lately. And yes, expected a better response since I had to use several withdrawals to receive jp. I especially expected that after talking to several people they would find out why there is no tracking number after 3 days of waiting, not counting day processed and another day to request. Like I said, yes, kinda expected a better response. And again, a little honesty would go a long way, if they are experiencing problems with checks they should admit it and certainly not have cashier recommend it.

And yes saying stupid was kind of stupid. But couldn't get any response at all even when I called, and came here and still no answer on Pm. from Tom, so I am frustrated. And yes the woman I spoke to wasn't quite sharp because I certainly got tired of repeating myself and getting the same response which was probably tomorrow. And again remember this is to get tracking number, still no check.

So sorry if I offended anyone. I have been playing as long as I have been a member here. Got ripped off 1st place and found casinomeister. Have been thankful to them since. Just commenting as everyone else and when there is something good to say, I also say that. Very disappointing to wait this long to win a jp and then have to get money in lumps over such a long time period. Though I also thanked CW for the first jp and they were the first place I joined after joining here.
 
Hello all,

Recently the withdrawal methods available to you have been rather limited and this has been causing a whole range of problems. I am glad to inform you that we have now fully implemented ACH payments and a new Bank Transfer facility to all our casinos.

We did a very quiet launch for these new methods in a couple of our casinos last week to ensure that everything was working properly before we pushed it out to the whole group.
These two new methods combined with Cheques and PayMyCard will now alleviate many of the problems discussed here.

Our cashier team run through all the pending withdrawals every day, and if it is possible to process the payment they do so. If we did not process the payment then there is always a reason for this.

The reason may be to do with the account verification, incorrect account numbers etc. on the player’s side, but it also may be to do with issues with the processors. Recent events with the ACHs have made us very cautious, and if there is a hint of a problem with a specific processor we will not process any more withdrawals there until we can be sure the payment will complete. We don’t just leave payments pending for the fun of it.

It is also worth noting here that the IP address that our support and cashier teams use to send emails from has been incorrectly flagged by many ISPs as a source of spam and so many of the emails we send are not being delivered. The best way to guarantee that you will receive our response is to send your enquiry using the Player Message System in the casino lobby.

Kind Regards
Tom
 
clubworld said:
Hello all,

Recently the withdrawal methods available to you have been rather limited and this has been causing a whole range of problems. I am glad to inform you that we have now fully implemented ACH payments and a new Bank Transfer facility to all our casinos.

We did a very quiet launch for these new methods in a couple of our casinos last week to ensure that everything was working properly before we pushed it out to the whole group.
These two new methods combined with Cheques and PayMyCard will now alleviate many of the problems discussed here.

Our cashier team run through all the pending withdrawals every day, and if it is possible to process the payment they do so. If we did not process the payment then there is always a reason for this.

The reason may be to do with the account verification, incorrect account numbers etc. on the player’s side, but it also may be to do with issues with the processors. Recent events with the ACHs have made us very cautious, and if there is a hint of a problem with a specific processor we will not process any more withdrawals there until we can be sure the payment will complete. We don’t just leave payments pending for the fun of it.

It is also worth noting here that the IP address that our support and cashier teams use to send emails from has been incorrectly flagged by many ISPs as a source of spam and so many of the emails we send are not being delivered. The best way to guarantee that you will receive our response is to send your enquiry using the Player Message System in the casino lobby.

Kind Regards
Tom
Click to expand...

Thanks Tom, that is great news! I know for myself I just did a Pay My Card withdrawal and accidentally used my old Visa that I had had to cancel because of fraudulent activity. I got an email the day after I requested my withdrawal from CW letting me know why they couldn't process it. I changed my card number and they had the money out of my account within an hour or two. This is the first time I've used the Pay My Card so I don't know how long it takes but so far I've only gotten great service from the CW group. I'm very excited about the prospect of withdrawing using ACH so again, thanks Tom for the update! I say keep up the good work!

Deanna
(Zamere)
 
For anyone waiting on or complaining about a lack of tracking numbers, please be advised that UPS is partly to blame for

that. The last couple of withdrawals I had from the CWC group by check, took forever to get the tracking numbers.

When I finally got them, the check was already here in my home town. UPS is not getting the numbers to CWC in a timely

manner.

I wish I was waiting on a withdrawal!!!! Been a very dry few weeks!
 
weesie said:
For anyone waiting on or complaining about a lack of tracking numbers, please be advised that UPS is partly to blame for

that. The last couple of withdrawals I had from the CWC group by check, took forever to get the tracking numbers.

When I finally got them, the check was already here in my home town. UPS is not getting the numbers to CWC in a timely

manner.

I wish I was waiting on a withdrawal!!!! Been a very dry few weeks!
Click to expand...

I want to second what you are saying. Example: I got my FEDEX number from them yesterday. A couple hours later the check was in my hand:)
 
Yes I had the same issues with the tracking number. You don't get the tracking number until the day the check is delivered, which makes no sense because it has already been in transit 2 or 3 days.
I also wanted everyone to know that Tom replied to my PM. today. He said it had been overlooked by him and I have no reason not to believe that. So I am grateful he replied and told him so.
Also very excited that there are new payout methods, will certainly help if I am ever fortunate enough to win another random jp. Thank you Clubworld for finally clearing up the confusion, but honestly, it would certainly be helpful and considerate if the info didn't take so long to get to the people who are waiting for payouts.
JMHO. Thanks to all for the valuable information I have gained from this thread.
 
clubworld said:
Hello all,

Recently the withdrawal methods available to you have been rather limited and this has been causing a whole range of problems. I am glad to inform you that we have now fully implemented ACH payments and a new Bank Transfer facility to all our casinos.

We did a very quiet launch for these new methods in a couple of our casinos last week to ensure that everything was working properly before we pushed it out to the whole group.
These two new methods combined with Cheques and PayMyCard will now alleviate many of the problems discussed here.

Our cashier team run through all the pending withdrawals every day, and if it is possible to process the payment they do so. If we did not process the payment then there is always a reason for this.

The reason may be to do with the account verification, incorrect account numbers etc. on the player’s side, but it also may be to do with issues with the processors. Recent events with the ACHs have made us very cautious, and if there is a hint of a problem with a specific processor we will not process any more withdrawals there until we can be sure the payment will complete. We don’t just leave payments pending for the fun of it.

It is also worth noting here that the IP address that our support and cashier teams use to send emails from has been incorrectly flagged by many ISPs as a source of spam and so many of the emails we send are not being delivered. The best way to guarantee that you will receive our response is to send your enquiry using the Player Message System in the casino lobby.

Kind Regards
Tom
Click to expand...

Given the nature of these processors, this must be causing considerable delays in some cases. The problem seems to be poor communication with the players. Support keep giving out promises that payment will be made "tomorrow", but this cannot be fulfilled if you are having concerns with a processor. Given that it probably takes a while to be certain that payments already in the system will complete, it would explain why players see their withdrawal sitting in pending for days, even weeks. They do not know it is because you have suspended payments via a specific processor, as far as they are concerned, their withdrawal is being ignored, and they are being told it is being processed, which in this situation it isn't.

It is worth trying to find out WHY your email domain has been flagged as "spammer" by many ISP's. This is surely because in the past it has been sending out what has been repeatedly reported as spam by recipients.

Many operators allow affiliates to send mailers using their domains, and I remember warning some years ago that failure to police what affiliates send via these domains could end up with legitimate emails not getting through because enough reports about spam have been generated to have the domain blacklisted. It seems this is now happening on an increasing scale with the online casino industry.

What is needed is a "sterile" domain for direct communication with players, and it should NOT be used for mass mailings, even opt-in ones. If mass mailings end up getting reported as spam, only the mass mailing domain is at risk of being blacklisted.

This may not be why CWC have had their domain blacklisted, but it could well be why Casino Rewards have:rolleyes:
 
Thankyou Tom for the information you provided and for your continued presence here in the forums.

I would like to dispute the following statement you made in regards to withdrawals:


Our cashier team run through all the pending withdrawals every day, and if it is possible to process the payment they do so. If we did not process the payment then there is always a reason for this.
Click to expand...

I find that this is not the case.

For example, I made a withdrawal on Thursday, and up to now have not been paid via Skrill. Hence, it is not the case that that the cashiers pay all pending cashouts if possible. The only issue there could possibly be is if there was no money in your Skrill account (unlikely), or that the cashiers do not process every pending withdrawal possible every day. I can't think of another one.

In the past, sometimes I am paid in 24 hours. Sometimes I am paid in 3 days. I actually find this quite annoying, because it really means that you could pay me in 24 hours if you wanted to, but sometimes you just don't.

If a casino can pay in 24 hours they should.....and consistently. I was confident I would have my money by the weekend, but I don't. It's not the end of the world or PAB material, but it may mean I have to put Club World group in my "Only play Monday to Wednesday" category, which is not good for you surely? It probably doesn't cause anyone there to lose sleep, but you can rest assured there are plenty of players who do the same.

IMO, there are issues in your cashier department and have been for some time e.g. not responding to emails, payout delays as above, inconsistency. I'm a little disappointed that they weren't addressed earlier than they were, and that the idea of IP blocking is being used as a blanket reason as to why responses are not being received. I've experienced it in the past, and AFAIK if I receive a read receipt, then the IP is not being blocked. If someone can explain that read receipts come from a different IP etc, then I will yield to that knowledge.

Anyway, CWG have always been a favorite with me, but it doesn't mean that I'll ignore something that I don't like. I hope you find this criticism constructive as it is intended.
 
clubworld said:
Hello all,

Recently the withdrawal methods available to you have been rather limited and this has been causing a whole range of problems. I am glad to inform you that we have now fully implemented ACH payments and a new Bank Transfer facility to all our casinos.

We did a very quiet launch for these new methods in a couple of our casinos last week to ensure that everything was working properly before we pushed it out to the whole group.
These two new methods combined with Cheques and PayMyCard will now alleviate many of the problems discussed here.

Our cashier team run through all the pending withdrawals every day, and if it is possible to process the payment they do so. If we did not process the payment then there is always a reason for this.

The reason may be to do with the account verification, incorrect account numbers etc. on the player’s side, but it also may be to do with issues with the processors. Recent events with the ACHs have made us very cautious, and if there is a hint of a problem with a specific processor we will not process any more withdrawals there until we can be sure the payment will complete. We don’t just leave payments pending for the fun of it.

It is also worth noting here that the IP address that our support and cashier teams use to send emails from has been incorrectly flagged by many ISPs as a source of spam and so many of the emails we send are not being delivered. The best way to guarantee that you will receive our response is to send your enquiry using the Player Message System in the casino lobby.

Kind Regards
Tom
Click to expand...

I am a very loyal player and depositer at CW, the only casino I have played at for a couple of years now, and I have to question your statement about your cashiers processing pending withdrawals daily and if they don't, there's always a valid reason for the delay (other than the obvious reason - the longer you leave it pending, the greater the % of reversals). I have made numerous withdrawals with CW via check, so all of my info has been verified, etc. I have had a withdrawal pending since 5/23 and it is still pending as of this moment on 5/30. This was a combo withdrawal where I withdrew the limit for a check and then used ACH for the 1st time with CW for $1500 more so I could get out the weekly limit of $4k. I actually initiated this withdrawal with the help of one of your cashier team members, Stephen, who assisted me via email on the 23rd since I had never used ACH before and I wanted to be sure I did it correctly and eliminated any possible problems that could delay the withdrawal. The 23rd was a Wednesday and there were TWO business days following this day, along with TWO more business days yesterday and today, yet my money still sits in my account for some reason. I have emailed Stephen several times over the last 2 days and haven't gotten one reply regarding this issue, which is completely unacceptable to me.

I know you're probably reading this and preparing your reply to include the obvious "well, the delay is because you've never used ACH before and we've had processor problems, etc," BUT as I was typing this I just checked my account once more just to see if there had been any change in the status and I discovered there had been a change. The ACH withdrawal has now been processed and is out of my account, but the check withdrawal is STILL pending 4 business days after the withdrawal was initiated. Now, please explain to me why I should reach any conclusion other than CW is purposefully delaying processing the witdrawal "for the fun of it" with the obvious hopes that I'll reverse it because I cannot seem to think of ANY other reason whatsoever.
 
I have good news and bad news to report. The good news - my ACH withdrawal that was processed yesterday afternoon showed up in my account this morning. Very impressed with the speed there I must say. The bad news - I just got home from work and logged into my CW account to actually play a little, thinking there's no way that check withdrawal is still pending, but I was wrong again. It is STILL pending...since the 23rd.
 
I had courier check w/d from Manhattan Slots approved on 5/18 and have yet to receive it. In the past I've received my check payouts within a week. Everytime I contact customer support for a tracking number, I'm told they are still waiting to receive it themselves.

Perhaps their processors are really messing things up.... :confused:
 
I've been a member a while but have never posted. I just wanted to say that I cashed out from Lucky Red in May and it took a couple of weeks but I received my check. I didn't get the tracking number until the day the check was actually delivered though.
 

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