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Club World Casino not ......

Hi All,

I just spoke to the ClubWorld Brand Manager and we will have promotion up and running tomorrow. There was also email sent out on Monday with some offers so you may just missed it.

As I said the promotion schedule will be up and running shortly so all is back on track. We also offer continual bonus which can be accessed via casino lobby.

Kind Regards,
Karolina
 
Well, Karolina, as far as it goes for me, I can't get CW or Lucky Red homepages to open so that I can download the casino.

I did get CW webpage to open early this morning but when I tried to download casino got the dreaded "Page cannot be displayed" message. Now website won't open at all.

Lucky Red just comes up temporarily unavailable due to maintenance.

:confused:
 
Hi anniemac,

The web sites just loaded for me fine and can access the instant play and download. What internet browser are you using?

I just sent you a PM which should resolve this problem.

Kind Regards,
Karolina
 
clubworld said:
Hi lockinlove,

I just checked your account and you requested self-exclusion some time ago so all of your accounts are locked apart from AllStar which we decided to keep active after mutual agreement.

I can see that you have been overcharged in the past however this was fixed as we sent the funds back to your card.

I'm really sorry to hear what you are saying however if someone would like to be self-excluded from the casino we will have to take appropriate action. Your AllStar account is open but we set some limits on the account and allowed you to use EcoPayz in order to make transactions.

I can assure all of you that we are operating as usual and no one is going downhill here.

Kind Regards,
Karolina
Click to expand...

This is untrue. I closed my account about 3 years ago and asked for my one account to be re-opened and you did. Simple as that



I asked for a 30 day break 3 months ago until your casino was fixed and the errors with depositing was fixed and whatever else...possibly a bad run too

As soon as you guys overcharged me...you have taken my mastercard away.

What you say doesnt add up.

If I had a self exclusion...Id be out of the casino. Not my mastercard canceled but allowed to deposit with an ewallet
 
clubworld said:
Hi All,

I just spoke to the ClubWorld Brand Manager and we will have promotion up and running tomorrow. There was also email sent out on Monday with some offers so you may just missed it.

As I said the promotion schedule will be up and running shortly so all is back on track. We also offer continual bonus which can be accessed via casino lobby.

Kind Regards,
Karolina
Click to expand...

Hi Karolina,

I know your always on top of things, but others responsible for some of these actions at the group are way behind.

1) I have received no email of promotions.
2) Promotions tab in Clubworld shows nothing.
3) Promotions tab on the website is blank.
4) Clubworld twitter hasn't been updated since 4/22

The group has many loyal players and in turn it would be great if the person responsible for these things would stay on top of it. I don't think there is any reason why website and twitter is not updated.
 
BMWSTACK said:
Hi Karolina,

I know your always on top of things, but others responsible for some of these actions at the group are way behind.

1) I have received no email of promotions.
2) Promotions tab in Clubworld shows nothing.
3) Promotions tab on the website is blank.
4) Clubworld twitter hasn't been updated since 4/22

The group has many loyal players and in turn it would be great if the person responsible for these things would stay on top of it. I don't think there is any reason why website and twitter is not updated.
Click to expand...

thats odd I got an email on Monday 5/12:
====
Hello John
As once said by a famous American Rapper; "Guess who's back? Back Again!"
We're Back!
Here's Club World...
That's right we're back and raring to go. Hope you haven't missed us to much? To get you back into the Club World swing of things here is a fantastic All Games offer that can be used an unlimited number of times until Wednesday!
-----

I will not share the code because I am not sure if it is allowed to be shared
 
lockinlove said:
This is untrue. I closed my account about 3 years ago and asked for my one account to be re-opened and you did. Simple as that



I asked for a 30 day break 3 months ago until your casino was fixed and the errors with depositing was fixed and whatever else...possibly a bad run too

As soon as you guys overcharged me...you have taken my mastercard away.

What you say doesnt add up.

If I had a self exclusion...Id be out of the casino. Not my mastercard canceled but allowed to deposit with an ewallet
Click to expand...

Hi lockinlove,

Seems as there was few other problems on your account + you asked us to close all of your accounts so we did. Disabled card deposits have nothing to do with the overcharges problem.

I'm going to send you a PM to explain this in more detail.

Kind Regards,
Karolina
 
BMWSTACK said:
Hi Karolina,

I know your always on top of things, but others responsible for some of these actions at the group are way behind.

1) I have received no email of promotions.
2) Promotions tab in Clubworld shows nothing.
3) Promotions tab on the website is blank.
4) Clubworld twitter hasn't been updated since 4/22

The group has many loyal players and in turn it would be great if the person responsible for these things would stay on top of it. I don't think there is any reason why website and twitter is not updated.
Click to expand...

Hi BMWSTACK,

I just spoke to ClubWorld Brand Manager and he advised:

1) Players would have received email on Monday.
2) The continual offer was showing in the promotions tab and an offer was put on there yesterday. - I checked and offers are visible under promotion tab in the casino.
3) Promotions tab on website is not working.- We are still working on this to be fixed however you still can access promos from casino client.
4) Twitter is very rarely updated as not enough space to put on promos. - I can recommend to use our FB page as there is a lot more going on and some special events running.

Our IT team is still working very hard on items which still need to be updated or fixed however the casino itself is back up 100% now.

Kind Regards,
Karolina
 
Lucky Red

I removed the casino from my computer after the issues began with the group. I downloaded and installed tonight after reading that players were back online, and upon entering the casino, I was taken to a security screen. When I tried to enter the 'captcha' word, each letter I entered would trigger a 'script error message'. I would have to click in the text box, type in a letter, close the error msg block, and repeat the process.

I guess my first concern is why are we being presented with a screen that indicates a 'further security check' is being done - and why are you using a 'captcha' program in an online casino (& why is it not working)?

I've uninstalled the casino and doubt I will reinstall until the casinos are running smooth, with no problems. Its a shame, because I really like the Club World group.
 
Last edited:
Hi Tillis,

I just sent you a PM, please respond and I will do my best to take care of this.

Kind Regards,
Karolina
 
I am at a loss of what to think anymore.

I have been very cautious about playing this group because of all the down time and problems.

But, since they have been back up, I have probably deposited, small, about 4-5 times.

Some with a bonus, most without. I can't justify wagering of 25x the deposit and bonus, when I can't even come close to making it.

It is like they are spinning, taking my funds, and I am getting nothing. I mean nothing!

I know this is dunovers territory but, I am beginning to think I need a tin-foil hat too!

I use to get at least ONE good play session out of 4-5 deposits. Now, I can even get a warm fuzzy, not even a 'one-off" hit to make me at least THINK there is a possibility of hitting something, ANYTHING!

So, dunover, if you read this, I am in need of a hat.......... I have a pretty fat head, so extra large should do the trick!
 
Thank you

I just replied to your message, Karolina. I appreciate your prompt response. As I stated in the msg, I redownloaded and installed the software about 30 minutes ago, and it was a smooth entry straight into the casino. No security or captcha screens, and everything seemed to work without a glitch.

I'll open it again later tonight, and see if its still running without any problems.

Thanks again!

Tillis
 
Hi weesie,

I'm really sorry to hear that the games play against you. I can assure all of you that games/casino is working as it should since we are back.

I just sent you a PM.

Kind Regards,
Karolina
 
I think I've got to admit to moving into the "tin foil hat" group myself since CW has been back up. I have deposited numerous (way too many) times and I honestly don't think I've gone above my initial balance ONCE after any of them. It has been a beyond brutal streak to say the least. Also, I haven't gotten any of my regular/daily VIP bonus emails or messages since they have been back. This is the only place I've played for probably 5 years or more and really don't want to go through the verification process, etc to get started somewhere else. I should probably take this opportunity to quit giving my money away anyway.......:rolleyes:
 
Hi Tirilej,

Thank you! I love my job and like helping people. I think this is my nature and this pays off as all good things you do in your life will always come back to you. ;)

I believe that CM forum is part of my life now :eek2:

Kind Regards,
Karolina
 
clubworld said:
Hi Tirilej,

Thank you! I love my job and like helping people. I think this is my nature and this pays off as all good things you do in your life will always come back to you. ;)

I believe that CM forum is part of my life now :eek2:

Kind Regards,
Karolina
Click to expand...

I know what you mean. I'm having a nice day today too :p
CM is addictive. I just had a break from it but now I'm back and stuck as always.

We do need good people in here that's for sure :)

Haha, I don't even play at Club World...
 
mush said:
I think I've got to admit to moving into the "tin foil hat" group myself since CW has been back up. I have deposited numerous (way too many) times and I honestly don't think I've gone above my initial balance ONCE after any of them. It has been a beyond brutal streak to say the least. Also, I haven't gotten any of my regular/daily VIP bonus emails or messages since they have been back. This is the only place I've played for probably 5 years or more and really don't want to go through the verification process, etc to get started somewhere else. I should probably take this opportunity to quit giving my money away anyway.......:rolleyes:
Click to expand...

I feel your pain, I've gotten "up" a couple of times but it's like that one win that got you there is 'it" LOL...ah well. I love CWC, I have faith that some day, SOME DAY it will eventually turn around. But I get what you guys are saying, I don't know if I'm being too critical after all the waiting on updates or just bumming because I'm losing. I'm not a huge deposit maker, usually around $25-$35 and I only usually bet .25. I just like to play for a while and it's depressing when that $35 lasts 10 minutes versus a couple of hours! I'll keep my fingers crossed for all of us that something shakes loose for us soon! And that I have the will to cash the stupid money out instead of getting a big fat grin on my face and plowing forward to lose it all!
 
I think I need to join the official tin foil hat club as well. I have been on the worst run for several weeks now at Lucky Red. If I do manage to get a decent 100x hit the games have immediately gone dead.

On a better note, there have been a couple daily VIP bonuses, but no luck with those either. I am confused though as to how a daily bonus could be bigger than the monthly bonus I got this month.

On my way to extended break time...
 
Well I have to wonder about bonus. See I deposit and play at buzzluck and lucky red and club world the most. However the only place I have ever gotten the loyalty bonus is at club world. Is this because that's their main casino?

The other thing I wish they would change is there cash back promos. If you loose contact promotions dept and get 25 percent back. I have tried that route and seems like my emails don't go through to them. So I gave up on trying to get the 25 percent back. I wish it just did it for you like other casinos do.

My last wish is a cashier that will let you transfer funds from one casino to the other. It would cut down on so many credit card transactions and voucher transactions.
 
Just when I was ready for the tin foil hat group....had a nice Friday night at Lucky Red. $30 deposit, played for 5-6 hours and managed to cash out for over $1,000.

There is hope out there folks! Good luck to all and have a good weekend.
 
REALLY felt like playing RTG today. Lost $50 fairly quickly. Deposited $100 and tried to take advantage of 25 free spins. However I got error page and couldnt play a thing. Sent screenshot to support. Was playing other game after they fixed it and casino shell crashed..didnt get my 25 free spins I wanted nor the play time I was hoping for.

Incredibly annoying. Had to just cash out and guess play somewhere else.
 
lockinlove said:
REALLY felt like playing RTG today. Lost $50 fairly quickly. Deposited $100 and tried to take advantage of 25 free spins. However I got error page and couldnt play a thing. Sent screenshot to support. Was playing other game after they fixed it and casino shell crashed..didnt get my 25 free spins I wanted nor the play time I was hoping for.

Incredibly annoying. Had to just cash out and guess play somewhere else.
Click to expand...

I don't know what happened, I was just playing about 20 minutes ago then it crashed. Maybe they are doing updates? I hope!
 
Deanna said:
I don't know what happened, I was just playing about 20 minutes ago then it crashed. Maybe they are doing updates? I hope!
Click to expand...

Yup and you get the standard check back in an hour. They say its down for maintenance. I know of no other RTG that goes down almost every other day for maintenance.
 
Hi Guys,

I do apologize about the problems, there was some delay in returning the response on the DB side last night however problem was rectified and casino was up after around 45 minutes.

I understand that this is frustrating when you want to play however this was out of our hands.

@lockinlove all I can do is assure you that the cash out will be approved asap

@Deanna & BMWSTACK please check your PM

Once again I'm really sorry about this, hope that your next sessions will be hassle free.

Kind Regards,
Karolina
 

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