Casinos

Casinos By Status

Popular Filters

By Banking Options

Games

All Games

Bonuses

Popular Bonus Filters

Forums

Popular Forums

Forum User Features

Complaints

Submit A Complaint (PAB)

PAB Rules and Guidelines

Browse PABs

Gambling News

Popular News Sections

About Us

About Us

Club World Casino not ......

AGAIN?

Well, just tried to get into CWC and I am getting an invalid password error. I KNOW my password.

So, I tried LuckyRed......... thought it was going to work but got a page not available error!

Maybe they should just close their doors!

So frustrated with their sites!

EDIT: Kate: Unfortunately we do have some system updates and you will not be able to log in for the next 2h


Great!
 
They are having issues again according to the girl I spoke with and also got a email this am regarding a small payout from 4/30 and they said it was due to banking holidays and should get it within 1-2 days at least Natasha took the time to contact me not visa versa.

I do not know just what is going on with CWG but there have been tooooo many snags and hiccups as of late , this is not their usual method of providing entertainment to the world as they promote. Please do not get me wrong , I heart CWG and all the staff , Simon, Stuart , Matt , Jane and others to many to mention but you can tell the frustration in their voices as they do care about the patrons and that means a lot to seasoned players.

We can only hope that any changes will be for the betterment , the Aladdins Gold front page looks amazing , so hats off to the design team.


Laurie
 
GGW Laurie said:
They are having issues again according to the girl I spoke with and also got a email this am regarding a small payout from 4/30 and they said it was due to banking holidays and should get it within 1-2 days at least Natasha took the time to contact me not visa versa.

I do not know just what is going on with CWG but there have been tooooo many snags and hiccups as of late , this is not their usual method of providing entertainment to the world as they promote. Please do not get me wrong , I heart CWG and all the staff , Simon, Stuart , Matt , Jane and others to many to mention but you can tell the frustration in their voices as they do care about the patrons and that means a lot to seasoned players.

We can only hope that any changes will be for the betterment , the Aladdins Gold front page looks amazing , so hats off to the design team.


Laurie
Click to expand...

Yes, I tried logging in around 6am and flipped out when my password wouldn't work. I was worried it had been hacked. Chat said "30 minutes and the updates will be done". Yep, still can't log in. I too am getting frustrated but like you I "heart" CWC so I am trying to be patient! I just worry because this is just so unlike them it makes you wonder what in the world is going on. I agree also that I'm hoping the changes will be great! Meanwhile I can't begin to imagine the money they are losing while this is all going on. :eek2:
 
Hi All,

I understand all your frustration and concerns and all I can say that we are really sorry as this shouldn't take that long. Unfortunately some things are out of our hands and there is a lot parties involved to make all work as expected.

I can assure you that our IT team and RTG is working hard to fix all of it. In regards to ClubWorld it was RTG scheduled maintenance which is taking longer than we expected for today. Te system should be back up in couple of hours.

I want also say that despite all the problems we running business as usual, offering best service we can and make sure that all customers are as less affected as possible.

We really hope that all will be back up to the right level as soon as possible.

I also appreciate your comments and patience.

Kind Regards,
Karolina
 
clubworld said:
Hi All,

I understand all your frustration and concerns and all I can say that we are really sorry as this shouldn't take that long. Unfortunately some things are out of our hands and there is a lot parties involved to make all work as expected.

I can assure you that our IT team and RTG is working hard to fix all of it. In regards to ClubWorld it was RTG scheduled maintenance which is taking longer than we expected for today. Te system should be back up in couple of hours.

I want also say that despite all the problems we running business as usual, offering best service we can and make sure that all customers are as less affected as possible.

We really hope that all will be back up to the right level as soon as possible.

I also appreciate your comments and patience.

Kind Regards,
Karolina
Click to expand...

No worries Karolina, you have followers who will wait as long as it takes! Thanks for the update!
 
clubworld said:
Hi All,

I understand all your frustration and concerns and all I can say that we are really sorry as this shouldn't take that long. Unfortunately some things are out of our hands and there is a lot parties involved to make all work as expected.

I can assure you that our IT team and RTG is working hard to fix all of it. In regards to ClubWorld it was RTG scheduled maintenance which is taking longer than we expected for today. Te system should be back up in couple of hours.

I want also say that despite all the problems we running business as usual, offering best service we can and make sure that all customers are as less affected as possible.

We really hope that all will be back up to the right level as soon as possible.

I also appreciate your comments and patience.

Kind Regards,
Karolina
Click to expand...

Thanks for keeping us updated :)
 
Hi All,

We know the time this taken is far too long that we would wish for. We are hoping that ClubWorld will be back up and running in few hours, however I cannot promise for sure.

For affected customers I can advise to play in our sisters casinos for the time being (please see s signature).

If I will have more information I will definitely update the thread. Once again your support and patience is much appreciated.

Kind Regards,
Karolina
 
Ok so now we are talking about problems with Clubworld since 4/21. Its been fully down for 2 full days now. What the heck is going on? For it to be down this long it has to be a major problem. What pisses me off most is I was making deposits right before it goes down, and then bam system down cant deposit anymore to try to win any money back. (I know...:p chasing losses is fun)
 
BMWSTACK said:
Ok so now we are talking about problems with Clubworld since 4/21. Its been fully down for 2 full days now. What the heck is going on? For it to be down this long it has to be a major problem. What pisses me off most is I was making deposits right before it goes down, and then bam system down cant deposit anymore to try to win any money back. (I know...:p chasing losses is fun)
Click to expand...
Lol I have a pending payout but not that concerned at least I have a screen capture of the request
 
When downloaded I get the following.

Pop up error - ERROR X, Unable to communicate with casino. Please check your Internet connection or try again later. I hit the Ok button, it exits.

Hopefully this will be fixed soon for everyone, I'm sure they're trying but it appears to be a major glitch.

Is the non-download play out too? Admittedly I haven't read the entire thread.
 
Frustrated! So I deleted CW from my PC and left Lucky Red and All Star Slots intact as I was able to gain access and deposit at both with no problems. That was yesterday. Now Lucky Red doesn't work for me citing security problems. Its been a damn 2 or 3 weeks. You are running out of excuses Karolina. I am now off to delete Lucky Red now.
 
Hi All,

I'm not trying to make any excuses here, ClubWorld is off line at the moment and we are upfront with this situation. As I stated before it is frustrating and unacceptable however all we can do is wait till the system will be back up.

We also need to make sure that when the casino shell is available all is working as expected not causing any further disappointment.

This kind of things are not that common however may happen from time to time and believe me or not we are doing our best to make it work.

In regards to LuckyRed the casino was offline for about 1-2 hours last night however now is up and running. The old lobby is back and you should have access to promotion/messages/jackpot section.

Once again I'm really sorry about this and I can assure all of you that ClubWorldGroup is not going down or closing, the whole situation was caused by technical side of the business.

As soon as ClubWorld is back up we will make sure that all withdrawals requested will be processed immediately.

If anyone will experience further problems or you may have other questions please send me PM and I will do my best to help.

Kind Regards,

Karolina
 
clubworld said:
Hi All,

I'm not trying to make any excuses here, ClubWorld is off line at the moment and we are upfront with this situation. As I stated before it is frustrating and unacceptable however all we can do is wait till the system will be back up.

We also need to make sure that when the casino shell is available all is working as expected not causing any further disappointment.

This kind of things are not that common however may happen from time to time and believe me or not we are doing our best to make it work.

In regards to LuckyRed the casino was offline for about 1-2 hours last night however now is up and running. The old lobby is back and you should have access to promotion/messages/jackpot section.

Once again I'm really sorry about this and I can assure all of you that ClubWorldGroup is not going down or closing, the whole situation was caused by technical side of the business.

As soon as ClubWorld is back up we will make sure that all withdrawals requested will be processed immediately.

If anyone will experience further problems or you may have other questions please send me PM and I will do my best to help.

Kind Regards,

Karolina
Click to expand...

Oh really? One minute ago, I clicked into Lucky Red and there was a message: 'Access denied. Error code 16. Request was blocked by security rules. I had exchanged several pms with you over the past 2 weeks but the problems still persist.
 
chuchu59 said:
Oh really? One minute ago, I clicked into Lucky Red and there was a message: 'Access denied. Error code 16. Request was blocked by security rules. I had exchanged several pms with you over the past 2 weeks but the problems still persist.
Click to expand...

Hi chuchu59,

I just sent you PM, please respond and I'll see if there is any resolution to your problem.

Kind Regards,
Karolina
 
This is not funny anymore.

Deposited $50 in High Noon yesterday morning and claimed the 66 free spin offer.

Guess what, the box where you claim the free spins won't load and I can't get into the casino at all. There sits my deposit and I can't even get back in to withdraw it.

Contacted CS immediately and got the uninstall, reinstall, firewall suggestions. As if I hadn't already done that. I cleaned and removed everything I could find that said HN.

So was told they would contact IT and for me to send in a screenie. Did that. Still can't get into the casino.

They need to either get it together or take the casinos offline until they get done with whatever they are doing because this sucks big time.
 
Hi all,

I know this is so very frustrating but, honestly, there is nothing we can do as players.

In all my years of playing on line, I have never seen such problems with any site.

I think the most frustrating part is if you are located in the USA. We don't have much of a choice.

I am sure that is a big part of why there are so many people pissed.

Personally, the last few days I haven't even tried their sister sites, fearing yet another crash/problem.


Hoping CWC Group is up and running better than ever.... SOON!
 
anniemac said:
This is not funny anymore.

Deposited $50 in High Noon yesterday morning and claimed the 66 free spin offer.

Guess what, the box where you claim the free spins won't load and I can't get into the casino at all. There sits my deposit and I can't even get back in to withdraw it.

Contacted CS immediately and got the uninstall, reinstall, firewall suggestions. As if I hadn't already done that. I cleaned and removed everything I could find that said HN.

So was told they would contact IT and for me to send in a screenie. Did that. Still can't get into the casino.

They need to either get it together or take the casinos offline until they get done with whatever they are doing because this sucks big time.
Click to expand...

I had the same problem, you need to go to the Flash player, it's the only way I could do it. My free spin window wouldn't leave either. I just did in the Flashplay until my free spins were done, then went back to the Download version. I'm surprised they didn't tell you to do that.
 
I had same problem took a deposit 30 get 30 free spins coupon. Box wouldn't open. Went to live chat -- she was very nice -- took us about an hour of trying everything and nothing worked. I was then told by live chat to contact promotions department. I said why they will just say to contact tech support. The manager could not get it to work so I had them remove the coupon. Lost that 30 in about 3 min. haven't gone back. This was Lucky Red. Then this morning I get a email:


Club World - Update.
From Martyn & Stephen [email protected] details
To xoxoxoxoxoxoxox


Hi Michelle,

We wrote yesterday informing you of some technical problems that have affected the update and restoration of the ClubWorld database server. Today we have a further update.

Club World is currently still down, during the maintenance ClubWorld also received some unwelcome traffic in the form of a DDoS. This prevented the completion of the update and set us back in terms of bringing ClubWorld back online.

I would like to thank you in advance for your patience and understanding, as we work to combat this attack and keep the sites live with as little disruption as possible to both players and affiliate partners. We apologise for any inconvenience caused. We are doing everything we can to get Club World back online and will let you know as soon as it is.

On a positive note, our other 6 US friendly casinos are all up and running without issue. It's business as usual with Lucky Red, Aladdin's Gold, High Noon, Manhattan Slots, Buzzluck and All Star Slots.

Should you have any questions or concerns then please do not hesitate to ask.

Regards,
_____________________________________
Martyn & Stephen
Affiliate Team | AffiliateEdge.com



They should not be sending these emails out. Not all of these casinos are working correctly. I don't mean to be a bitch Club world group is my favorite however how many bonuses and how much money are we gonna loose before all is fixed?

Still a customer just gonna play at buzzluck for awhile for that seems to be the only one that is truly working.
 
Havent tested Club World but Lucky Red is up and running where they have a new login format. What irks me is that in the promotions tab they greet you with a continual bonus of 35% and which is meager given the fact that the bonus is uncashable and the wrs are sky-high with table games contributing 0.1 or 0.15 to the dollar. Is this how CW greets its players after 3 weeks of inconvenience?
 
Hi All,

ClubWorld is still offline however other casinos should work as expected. There was some problem with free spins in HighNoon last night but we are working on this. If anyone else had free spins difficulties please send me PM.


@chuchu59 - you were unable to access the account due to some IP restrictions in your area.Sorry but any promotion offers are at the sole casino discretion. If you have other concerns please contact me via PM.

Kind Regards,
Karolina
 
I just had problem on Lucjy red, When the free spins box came up it was blank. I exited out of casino came back in still blank box in way. Was able to navigate around box to the game with free spins, was able to play them with the box up in the way. After free spins the box that comes up to say what you won was also blank. I had to exit casino come back in and now box is gone.

Try this if your having a problem.

They should just take down free spins deposit so people don't have a problem.
 
Unable to Log In

Hi,

This is my first post here.

I've been unable to log into Club World Casinos for a week. The applications says unable to connect to the internet. Last Friday night when I went to play online I kept getting a message saying that it was unable to log me in. Last night I went to the site again and now I'm getting a message saying that the site is in maintenance mode. Just checked again and it still says the same thing. I deposited $150 bucks last week...lost most of it, but the $60 that's left, I would like to get that back....or at least be able to play.
 
chayton said:
Did everyone get the email about the DDOS attack on ClubWorld?
Click to expand...

It appears there was some type of attack or major malfunction, not sure about DDOS.

Seems a bit more severe than DDOS but if you got the email please share as it would shed light on the thread for sure!

PS - Maybe I missed it somewhere, not sure. :)
 
Last edited:
clubworld said:
Hi All,

ClubWorld is still offline however other casinos should work as expected. There was some problem with free spins in HighNoon last night but we are working on this. If anyone else had free spins difficulties please send me PM.


@chuchu59 - you were unable to access the account due to some IP restrictions in your area.Sorry but any promotion offers are at the sole casino discretion. If you have other concerns please contact me via PM.

Kind Regards,
Karolina
Click to expand...

More a case of the left hand not knowing what the right hand is doing. I suffered 3 weeks of inconvenience and was happy to be able to log in - only to find that you have suddenly excluded me from most promotions and installed a 35% continual bonus that is normally reserved for customers you don't treasure. As for the IP restrictions its your problem as I had been able to log in with no problems for several years prior to this.
 
chuchu59 said:
More a case of the left hand not knowing what the right hand is doing. I suffered 3 weeks of inconvenience and was happy to be able to log in - only to find that you have suddenly excluded me from most promotions and installed a 35% continual bonus that is normally reserved for customers you don't treasure. As for the IP restrictions its your problem as I had been able to log in with no problems for several years prior to this.
Click to expand...


Ouch, did you win a lot of money lately or something?
 
Update

Hi All,

Good news, things looking brighter this week! ClubWorld is BACK :thumbsup:

I can confirm that we are back, the casino client and flash player should work as expected. Unfortunately we are still working on Slot Tournaments and Mobile casino.

I would like to confirm that any customer who had their cash out pending before casino went offline will be paid today as long as the account is fully verified.

I hope you will enjoy playing again and we will leave the whole frustration behind.

Kind Regards,
Karolina
 
Did anyone else have their deposits removed? I have an email stating they have removed all my credit card deposit options and if I want to play I will have to deposit via ecopay.

So this casino screws up, over charges me, refunds me and just decides to keep the credit cards removed? So the problem wasnt actually fixed?

This casino is on a downhill spiral.
 
Hi lockinlove,

I just checked your account and you requested self-exclusion some time ago so all of your accounts are locked apart from AllStar which we decided to keep active after mutual agreement.

I can see that you have been overcharged in the past however this was fixed as we sent the funds back to your card.

I'm really sorry to hear what you are saying however if someone would like to be self-excluded from the casino we will have to take appropriate action. Your AllStar account is open but we set some limits on the account and allowed you to use EcoPayz in order to make transactions.

I can assure all of you that we are operating as usual and no one is going downhill here.

Kind Regards,
Karolina
 
Hi Laurie,

The web site is still under some reconstructions and not all tabs will work as they should. You can view the promotions on your casino account.

I will forward your enquiry to Brand manager and he will get in touch shortly.

Kind Regards,
Karolina
 

Similar threads

W
everygame.eu (formerly Intertops) My Review
Replies
6
Views
767
ceausescu
C
Savatage79
Would you consider this a stall tactic?
Replies
5
Views
420
slaman29
slaman29
Savatage79
Do any of these casinos put blocks on your ability to deposit?
Replies
0
Views
368
Savatage79
Savatage79
Savatage79
Inetbet shenanigans are wild man
Replies
28
Views
2K
cappync
cappync
Deanna
Weekend Payout Question
Replies
26
Views
10K
Savatage79
Savatage79

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)

Accredited Casinos

Read about our rating system and how it's done.
Back
Top