Club Gold - A nice live chat experience

Hi dunover,
I totally agree with you. And in my previous post I failed to also mention that we had also contacted the affiliates mailing service directly putting an end to this practice.
However it is quite in the norm of the industry, if not beyond, to give a warning first if an affiliate has never been implicated of such practices on a program before.
Two complaints and the affiliate account is toast!
Best regards,

Shame you don't do the same as 32red - I had ONE spam in two years, reported it here and the account was dynamited in hours. Never got one since.
I'm sorry, but for law-breaking there should be NO warnings. You are saying to affiliates "OK, be a criminal once we'll overlook it, do it twice and we'll reluctantly forgo your new accounts..."
Now I know scum like CasinoRewards accept spamming by affiliates as a revenue raiser but accredited sites I thought were hot against it.
 
Shame you don't do the same as 32red - I had ONE spam in two years, reported it here and the account was dynamited in hours. Never got one since.
I'm sorry, but for law-breaking there should be NO warnings. You are saying to affiliates "OK, be a criminal once we'll overlook it, do it twice and we'll reluctantly forgo your new accounts..."
Now I know scum like CasinoRewards accept spamming by affiliates as a revenue raiser but accredited sites I thought were hot against it.
Hi dunover,
As I mentioned, we do take this issue very seriously and always take the necessary action.
An affiliate has nothing to gain but only to lose in such practices.
We are not saying OK but rather "terminate this now" or else account will be locked with legal repercussions.
If an affiliate then chooses the road to legitimate traffic/referals, fine. If not, toast.

That said, unfortunately the account normally gets locked in the end....but as I said it is the norm to give 1 warning before taking action.
Best regards
 
Just wanted to add that I played at Club Gold last weekend, had some luck (finally) and was able to cash out.
Was verified very quickly and chat was super friendly. Got my withdrawal back to my card today. Just in time for the weekend...lol.
Thank you Club Gold, looking forward to playing here again!:thumbsup:
 
With all due respect, I shouldn't have to PM you or ask live chat. It was (is) not clear on your site that the funds go to some "hidden" account which I have to transfer from - maybe something you could work on improving?

Also, I think you desperately need a "search feature" for your slots, or at the very least a way to sort them A-Z or by provider, etc...
I also think it's strange that you don't have a "Home" link in the top menu bar, or a spell checker on your computer! :p

VERY good news about the bonuses, but bad again in a way because when I asked the live chat about this a few hours ago I was told they are definitely phantom.

Sorry if I'm coming across as all negative, just trying to give some constructive criticism! ;)

KK

I no where your coming from, I deposit the other day and no cash in, Lucky I did not keep depositing, I spoke to live help and was told the same thing I had to transfer, It would of been good if I knew about this, I wonder how many have deposited and just left thinking money not been put in or even how many repeats people have deposited
 
I no where your coming from, I deposit the other day and no cash in, Lucky I did not keep depositing, I spoke to live help and was told the same thing I had to transfer, It would of been good if I knew about this, I wonder how many have deposited and just left thinking money not been put in or even how many repeats people have deposited

I really don't think many people would just leave without knowing what happened, no-one likes to just leave their money without using it don't you think:) The good thing about 24/7 support either email or live chat, is that you can nudge them whenever something seems wrong or if you don't understand something.

Repeat deposits.. i sure wouldn't! Let's say a deposit would have disappeared (it can happen with money merchants) this is a perfect time to look what is wrong, and definitely not to just deposit again. If you would make another deposit, chances are high whatever went wrong in the first place, can happen again. The right thing to do is to open up support, worse case by email, and solve the problem.
So take my word for it, and always open support when something seems off, or your money/bonus or whatever doesn't appear as you expected.
 
Favourite's feature/Search option now live!

Hi All,

Just a quick note, as it was mentioned/requested by quite a few members here, to inform that we have now added a favourite's button which allows you view and keep the games you like most. We have also added a search option which will help you in finding any specific game.

Both these options should make navigation through our site a lot easier. :)

Have a great weekend!

Best regards,
 

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