Club Gold - A nice live chat experience

[wobble33]

hi guys

i got the sign up bonus on the old software playtech, and now on the new software. i have never won a penny, but the support are first class, and the performance of the new casino first class also.

well done dino, a place i like and i will be back, :notworthy

 

[dunover]

Thanks dino I am not receiving direct spam from Club Gold any longer it appears, but today.....






Affiliate sign-up link: (x's added to disable)


xxhttp:x//173.236.110.34/mailapps/link.php?M=326605&N=3&L=2&F=H


DUNG is quite appropriate - I'm fed up with this sh!t.......



From Dung Goodaker Sun May 25 17:46:31 2014
X-Apparently-To: xxxxxxxxxx.com via 188.125.68.138; Sun, 25 May 2014 16:46:39 +0000
Return-Path: <bounce@gi5esd2.eu>
X-YahooFilteredBulk: 173.236.110.36
Received-SPF: pass (domain of gi5esd2.eu designates 173.236.110.36 as permitted sender)
X-YMailISG: FLJaR0kWLDufk8LXBWeoekxij2e.OAPhjyYhYjvzth4o8s5x
btv2P6f50mII0cvOGs1Y139sTmvXkERqyFvIFd6kyYIAvjWCG_7jphze3GqT
WVNIXZ0L2jlOZwUrAPM15LpgpNCWcFV.zRh_meSiPm1xjdkiJj7xNOwPiyf8
FiKSziJMrjpmTTk_aq44qBaW87QeRFoaaq9tPULu6RJnJYhFv.2keoAfXeql
0yocbBuX8p4e_QSMsvLZCPLOlPWBkvV7X4Y8RFSkDk8khGaNCHn7w7ITeBry
fz0oi2d0qbhTWHgNErSwN8wZdR.UpGSjtdYfDXuygsJ1iiU.I_LThQn_aOsQ
NtBhVlSWygGA8ZwePNGgWCsJmBGrNQ5TN5yR3tAuY4KQiAaluN1mNjxKXqiW
7Rfma3mYcfbm9b6Psc16JW3y8xKiDElFRhwfcMPkRhYre3MUeqaiDqg7sf2W
DslMr0ApskwHtcv5oG4xt83_HEPt3sX3EboIxsDiUaYkmii.n3Ge6.5SPLCt
YbcfzAAfRiaVWpifiH5WQTpAhlTaSvSyO3qoBIy_tuTidu0cc8g8uTj2HrFK
67tFc.L_KaUUqQtRaugNJKsJCLhUqH7QBiBBrks1Usv43eDUt3og8X9E0F8h
9Nv9iwKKTcKawI79tAeyuo5BdR.T8CVfx6WqBokbJijlyux39EDPwgISch1a
BsWLK7WOxv3maBnceeL6Zz1yUIpNPHijLgQKL.eVEOPuVyXBiPKr9550japA
G4yvq60ebZubr7nKZ4zfUp0M8N33_PCcqBzEZBPMKv9Jrv0ZYwZMFlnxS9DV
tAB0chAsD6NG0KqX9YHDei662FekzRs9gIr77Zlebfewnwp3u_.mBhHn.Kkf
q3Mm_E08YZpQPe0wLWoCoaXbUHrL1SBUOIv9HTaCywDS8jtWnT4MHOQYiQSe
GRNOtKdQIc16g_1w.tMXZpE_pMA4kyY04aWS5_x1BAWiy5SIK.Yv5k9.Jq46
KKlsunjQUwqlM7txiZp34Oo4Oi9KRMlX75RrcB1NXRXelSkHloN8Ht2SbCQR
9u9edI6s8I9.urVtQDjv3e03K9dFmp6I2TV4lmv64gOyieB89MsAfnl2hZ3d
oq21IqqOcQN1TXQYbhPM6WOqGsjtrqX951EW5bqs.RSJhiBAnoVgpvZmGrVJ
mzfR5x4w1EV1RfrwnLKrO6aLiMrrVFlPS.RKaXGLas6HfGFh.fQcabc.Ae6y
TZT8_e0OL9BPiBSmc3etIOMz4XLnuB0kRGinsGUf2RU3huu54dja5RLT2JVF
RyhEASfX8.vFAGAXApmIsqii5IMu7fWcrHm9igW2nVzao2GQkbpysnLO1idk
sjrzTpaknRxopp8fV6hLr64rJbEvmiLf2XDZaRHJF_cVOtKIjkeLYH6jWovq
RKJ2B0FuXvTHoDELP.wM2mpp6T6QWui_CTmDv9sreOrSTR5jLmeo_QNzNbwP
K.jwLprJgu60VGRAdSrAuu92FMcz8.7D4AC1V3nDMZA94go3wk2cZHDeyMWD
h3SbykU19SJbMhm07W1huAACExL5OKnjoxSwoHmvcQ--
X-Originating-IP: [173.236.110.36]
Authentication-Results: mta1052.mail.ir2.yahoo.com from=gi5esd2.eu; domainkeys=pass (ok); from=gi5esd2.eu; dkim=pass (ok)
Received: from 188.125.68.138 (188.125.68.138) by 10.200.25.151(10.200.25.151); Sun, 25 May 2014 16:46:39 +0000
Received: from 127.0.0.1 (EHLO mta2.gi5esd2.eu) (173.236.110.36)
by mta1052.mail.ir2.yahoo.com with SMTP; Sun, 25 May 2014 16:46:39 +0000
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=dkim; d=gi5esd2.eu;
h=To:Subject:Message-IDate:From:Reply-To:MIME-Version:List-Unsubscribe:Content-Type:Content-Transfer-Encoding; i=admin@gi5esd2.eu;
bh=SJGbjtJP1qqPM0Ta3AzXBuxT084=;
b=AGOeKtK6zxEuJ9qrTL2CTYI4rjq5m+hHDtOGsoImTkyc3b8PEmz/bTXTIkEkNezn25cbkJgsA1W5
G6W02YAx6m8I6IQU07N9RyLYkyq5dKUNZyHPITViT8/EKjST4Eesm+9JWifdV5e9sBihNw3O7f8Y
6NyKIdoAtx9U2GZ0iHQ=
DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=dkim; d=gi5esd2.eu;
b=SCS32fV8aZTBSGmnzX8/G5dhtUyW4ns/HdWBCKXs8DXjGHy7wUO2nkgtpY54pXi3vSGtAyx6/fRE
woRU70wuG0B7EmLi5A+85Q2W3kan4Z6lU1FARJfrmQ2FniHSnLuwWatg8y4zB+6je/n9Haaco49f
VA9Gz19YFxcqzzveeLg=;
To: xxxxxxxxx.com
Subject: =?UTF-8?B?R2V0IMKjMjAwIEZyZWVCb251cyBwbHVzIDUwIEZyZWVTcGlucw==?=
Message-ID: <0f925557413aa1ccae34c774e6115bef@173.236.110.34>
Return-Path: bounce@gi5esd2.eu
Date: Sun, 25 May 2014 17:46:31 +0100
From: "Dung Goodaker " <info@gi5esd2.eu>
Reply-To: info@gi5esd2.eu
MIME-Version: 1.0
X-Mailer-LID: 7
List-Unsubscribe: <http://173.236.110.34/mailapps/unsubscribe.php?M=326605&C=944246ed1c8681e9930e75dc18e74405&L=7&N=3>
X-Mailer-RecptId: 326605
X-Mailer-SID: 3
X-Mailer-Sent-By: 1
Content-Type: multipart/alternative; charset="UTF-8"; boundary="b1_fde96f6f52939209d58657c7150f216b"
Content-Transfer-Encoding: 8bit
Content-Length: 3693

 

[Dino G]

Thanks dino I am not receiving direct spam from Club Gold any longer it appears, but today.....

Hi dunover,

Thank you for bringing this to my attention.

I have forwarded this to our affiliate manager and rest assured the necessary action will be taken. The affiliate in question will be identified and will receive a warning. Such behavior is not tolerated as also specified in our affiliate program terms and conditions (

You do not have permission to view link Log in or register now.

). Should you encounter any more such problems, please do not hesitate to contact me directly, as this is something we do take very seriously.
Best regards,

 

[Dino G]

Ok so still not much bad to say about this casino itself.

I requested the withdrawal on the 21st (Wensday) it is now Saturday and i have just been told my account was verified yesterday, and now face a 4 business day wait to 'process' the withdrawal, as Monday is a bank Holiday i am looking at the 30th for funds to hit my neteller.

That's still 9 days for a withdrawal.


This for me is long as i'm use to next to instant withdrawal's at some of the other known casino's, even on bank holidays/weekends

Hi CraiGDaniel,

I just wanted to confirm that your payment has in fact been completed.

As you are aware we received your documents on the 22nd and your account was verified on the 23rd which brings us within/under our time frame which excludes weekends.
UK bank holidays do not affect our processing unless it’s a credit card transaction in which case we will still process on a bank holiday, leaving on the bank to pick up the transaction the following day.

Congratulations again on your win!

Best regards,

 

[aceking123]

hi dino thankyou for sorting out the missing free spins much obliged

 

[coxwel]

Just received my first withdrawal from ClubGold. Thanks to Dino, your Vip Club manager Nadine contacted me personally and informed me about that.

My experience in ClubGold was overall great, and like posted here already your CS is topnotch! If you would also fasten up the cashout process you would be the perfect casino, as 6days for a cashout to neteller is, compared to your competitors, a little long. I understand that this might be not as easy as you have your internal procedures but it would be sad if players stay away from your great casino only because others pay out faster.

I wil be back for sure


cheers
coxwel

 

[Dino G]

Just received my first withdarwal from ClubGold. Thanks to Dino, your Vip Club manager Nadine contacted me personally and informed me about that.

My experience in ClubGold was overall great, and like posted here already your CS is topnotch! If you would also fasten up the cashout process you would be the perfect casino, as 6days for a cashout to neteller is, compared to your competitors, a little long. I understand that this might be not as easy as you have your internal procedures but it would be sad if players stay away from your great casino only because others pay out faster.

I wil be back for sure


cheers
coxwel

Hi coxwell,

Glad to hear all went well with your withdrawal and congratulations again.
I totally understand the concern about withdrawal times, although we are still within the 4 days (as weekends are excluded) we are seriously aiming to narrow down the time to 48 hours. I am glad to point out that this should now be achievable over the next couple of weeks.

Best regards,

 

[randomiam]

a+

account moved over an everything sorted real quick big thanks to Dino and Nadine or i could just say nadino

 

[Jasminebed]

No withdrawal for me, but (at my request) I did receive a phone call from Peter and my tech issue got nicely sorted. Peter even inquired about my trip to Cuba last year, it was just before it when we last spoke. Now I don't care if he remembered or he made a note on my file, it is still a nice personal touch.

Thanks Dino for the nice surprise, as well as setting me up with the deposit match I wanted.

 

[CraiGDaniel]

Indeed, withdrawal received last Tuesday, which was day one of the given time-frame. Top notch.

 

[michielm1]

havent played there for a while... now is a good time to start again

 

[mrmark21]

I'm really happy to see all these positive comments about Club Gold. I've played at Club Gold for what must be at least two years, they are one of my favorite casinos... Tell me Dino when are you going for BOF? I have no doubt that you will succeed espcially now that you've gone multi-platform.

 

[Dino G]

I'm really happy to see all these positive comments about Club Gold. I've played at Club Gold for what must be at least two years, they are one of my favorite casinos... Tell me Dino when are you going for BOF? I have no doubt that you will succeed espcially now that you've gone multi-platform.

Hi mrmark21,

Once again, I would like to thank you and all the members here for their nice comments. Nadine, Liisa and the rest of the team are constantly striving to achieve excellence and to receive such comments, is extremely rewarding.

I am both pleased and fortunate to have the team's devotion in delivering the best customer service, but also very proud that, despite our many years of experience, we are still humble enough to keep the "listen/learn" switch "on", so as to constantly improve.

Hopefully the BOF will come soon.

Best regards

 

[dunover]

Hi dunover,

Thank you for bringing this to my attention.

I have forwarded this to our affiliate manager and rest assured the necessary action will be taken. The affiliate in question will be identified and will receive a warning. Such behavior is not tolerated as also specified in our affiliate program terms and conditions (

You do not have permission to view link Log in or register now.

). Should you encounter any more such problems, please do not hesitate to contact me directly, as this is something we do take very seriously.
Best regards,

A warning?
Unsolicited e-mailing is a CRIMINAL offence!
No wonder it never ends....

 

[spintee]

Im getting emails today not in language

 

[Dino G]

A warning?
Unsolicited e-mailing is a CRIMINAL offence!
No wonder it never ends....

Hi dunover,
I totally agree with you. And in my previous post I failed to also mention that we had also contacted the affiliates mailing service directly putting an end to this practice.
However it is quite in the norm of the industry, if not beyond, to give a warning first if an affiliate has never been implicated of such practices on a program before.
Two complaints and the affiliate account is toast!
Best regards,

 

[Dino G]

Im getting emails today not in language

Hi spintee,

Please PM me your issue so that I can look into it.

Best regards,

 

[michielm1]

oh and send a pic of bianca... im in lo.......

 

[KasinoKing]

Decided to try the new version Club Gold myself today...
Made my deposit by Skrill - so instantly debited from my account. Now about 20 minutes later and still NOTHING showing in my casino account.
I can't remember the last time something like this happened. It's not good.

KK

 

[Dino G]

Decided to try the new version Club Gold myself today...
Made my deposit by Skrill - so instantly debited from my account. Now about 20 minutes later and still NOTHING showing in my casino account.
I can't remember the last time something like this happened. It's not good.

KK

Hi KasinoKing,

Please note that your funds were and are in your account.
In order to use them you need to click on the "transfer" button so as to decide the amount you want to bring into the casino.
The funds are alway deposited into the player account and allow the player to choose the amount they wish to bring in (e.g. buy an entry fee for a tourney etc).
I'm a bit suprised that you didn't PM me first as I would have been able to assist further.

As for the bonuses, whilst on the website they are still showing as non redemable, as I have claimed in other posts, they actually are not removed from the balance, therefore whatever you win is yours. We will be updating this shortly on our terms as it is an improved feature.

Best regards,

 

[incrediblestuff]

Lol, KK you old man! did you contact support?
If yes and they didn't tell you this, i agree it would be sloppy but if you neglected to do so.. well then it's on you

I also deposited a small one in the new Club Gold, and was met with great support, nice bonuses and a fair offer of games.
I only don't really like those Tain games personally, but that is personal and i don't have to play them of course.

I have nothing negative so far, didn't get to cashout so i have yet to see how that goes, but for my small deposit i have been pampered abundantly.

Will definitely come back for more, first thing on the agenda is checking out their tourneys, didn't quite get how they work, some are free to enter, some have a fee, and it seems like they are a kind of wagering tournaments?
I'll be honest, didn't really bother to read the guide, but will do so on my next deposit.

I also think they should be going for the BBF, as soon as they feel they are ready!
Nice change from Playtech for sure!

 

[KasinoKing]

I'm a bit suprised that you didn't PM me first as I would have been able to assist further.

As for the bonuses, whilst on the website they are still showing as non redemable, as I have claimed in other posts, they actually are not removed from the balance, therefore whatever you win is yours. We will be updating this shortly on our terms as it is an improved feature.

Best regards,

With all due respect, I shouldn't have to PM you or ask live chat. It was (is) not clear on your site that the funds go to some "hidden" account which I have to transfer from - maybe something you could work on improving?

Also, I think you desperately need a "search feature" for your slots, or at the very least a way to sort them A-Z or by provider, etc...
I also think it's strange that you don't have a "Home" link in the top menu bar, or a spell checker on your computer!

VERY good news about the bonuses, but bad again in a way because when I asked the live chat about this a few hours ago I was told they are definitely phantom.

Sorry if I'm coming across as all negative, just trying to give some constructive criticism!

KK

 

[incrediblestuff]

With all due respect, I shouldn't have to PM you or ask live chat. It was (is) not clear on your site that the funds go to some "hidden" account which I have to transfer from - maybe something you could work on improving?

Also, I think you desperately need a "search feature" for your slots, or at the very least a way to sort them A-Z or by provider, etc...
I also think it's strange that you don't have a "Home" link in the top menu bar, or a spell checker on your computer!

VERY good news about the bonuses, but bad again in a way because when I asked the live chat about this a few hours ago I was told they are definitely phantom.

Sorry if I'm coming across as all negative, just trying to give some constructive criticism!

KK

It may not have been totally obvious, however when my account wasn't loaded immediately after the deposit, i just checked the menu and saw "deposit", "withdraw" and right under it "transfer" so i found it pretty obvious.

Didn't have to ask support, but i am sure if i had been confused about it they would ave have told me easily how to do it.
Agree on the search function: their friendly Vip Rep Nadine, told me that that was on the top things of the To Do - list.

 

[Casinofreak777]

In the meantime,till they have fixed a search function, you can press ctrl + f to search

 

[Dino G]

With all due respect, I shouldn't have to PM you or ask live chat. It was (is) not clear on your site that the funds go to some "hidden" account which I have to transfer from - maybe something you could work on improving?

Also, I think you desperately need a "search feature" for your slots, or at the very least a way to sort them A-Z or by provider, etc...
I also think it's strange that you don't have a "Home" link in the top menu bar, or a spell checker on your computer!

VERY good news about the bonuses, but bad again in a way because when I asked the live chat about this a few hours ago I was told they are definitely phantom.

Sorry if I'm coming across as all negative, just trying to give some constructive criticism!

KK

Hi again KK,

I totally respect and appreciate your feedback and I do agree with you that these features and suggestions will be available soon as I have mentioned.
My suggestion on the PM or the live support was merely a suggestion in order to give you the correct information prior to going to post directly on the thread. Obviously you are free to approach our platform and describe your experience in your own way. Just saying.

The search option as I have mentioned a few times here will be available in the next week or so. As for the bonuses, whilst the terms will be updated to reflect the bonuses, live support currently gives information that reflects the site as to avoid discrepancies. But as I said that will be changed soon.

With regards to my spelling mistakes I truly apologize for the inconvenience, but speaking and writing in four different languages is challenging sometimes Especially if English is not my mother tongue. I will be more careful.

Best regards,