CountByte
Registered
- Joined
- Oct 17, 2007
- Location
- Somewhere over the Rainbow
ON 3 Jan08 I joined and deposited money at Vegas Country Casino using
QuickTender. The deposit went thru no problems and showed i had that many credits in my account. I then went to their web page and tried to claim ther 100% match bonus. It denied it and said I needed to contact their CS. SO i chatted with CS via phone and the guy said he had to credit the bonus manually and it would take 10-15 minutes but would be no problem.
30 minutes later i log back on to their casino only to find my account was LOCKED! So I called their CS back to see why. I was told my account was 'under investigation'. When I asked for what? Was told he didnt know but it was being investigated. I asked did I possibly ask for a bonus I didnt qualify for or what? He said he didnt know, only the fraud team knew and they were investigating it.
Now I am totally confused because I have no idea WHY they would lock my account and have yet to hear form them on why they did. When I asked how long this 'investigation' would take, I was told he had no idea.
Being a small time player, I dont have that much money to have a casino take part of it , then just sit on it for a long period of time. If I did try to claim a bonus that I wasnt entitled to, they should have told me and not given it to me, not just lock my account.
This casino is listed under the Accrediated Casinos list, so I felt 'safe' to deposit and play there. Now I just want my deposit back so I can go play again at a casino I know is reputable.
Is there anything I can do or do I just have to wait until they finally get around to 'investigating' me?
Anyone have any advice for a n00bie ?
QuickTender. The deposit went thru no problems and showed i had that many credits in my account. I then went to their web page and tried to claim ther 100% match bonus. It denied it and said I needed to contact their CS. SO i chatted with CS via phone and the guy said he had to credit the bonus manually and it would take 10-15 minutes but would be no problem.
30 minutes later i log back on to their casino only to find my account was LOCKED! So I called their CS back to see why. I was told my account was 'under investigation'. When I asked for what? Was told he didnt know but it was being investigated. I asked did I possibly ask for a bonus I didnt qualify for or what? He said he didnt know, only the fraud team knew and they were investigating it.
Now I am totally confused because I have no idea WHY they would lock my account and have yet to hear form them on why they did. When I asked how long this 'investigation' would take, I was told he had no idea.
Being a small time player, I dont have that much money to have a casino take part of it , then just sit on it for a long period of time. If I did try to claim a bonus that I wasnt entitled to, they should have told me and not given it to me, not just lock my account.
This casino is listed under the Accrediated Casinos list, so I felt 'safe' to deposit and play there. Now I just want my deposit back so I can go play again at a casino I know is reputable.
Is there anything I can do or do I just have to wait until they finally get around to 'investigating' me?
Anyone have any advice for a n00bie ?
Last edited by a moderator: