My 2 cents .. again
We all remember 32RED as it was just 1.5 years ago:
- flushing available
- 2 daily payment runs and that 24/7/365
- good comps after losing sessions
-
fast and professional support
- good promotions thanks to the DOTD
- 100% peace of mind that you will get paid
- WR at 30 x B
They were the pinnacle of MG download casinos and for 3 years i played very close to 100% only at 32RED group casinos. The
italic part is what is left now. Why they started taking steps backwards is still a mystery, especially when at the same time the number of multi-platform casinos literally exploded which all offer instant payments or at least within a few hours and that 24/7.
Starting 2015 i ventured out and have now 5 other casinos where i play regularly with Bet-AT getting the most of my playtime. Reasons:
- payments 24/7/365 in max 2hrs, mostly in less than 30 minutes
- great promotions with even higher deposit/bonus ratios than 32RED (DOTD works out at roughly 30% if you deposit every day and claim the full bonus amounts)
- best CM promotions in the past 3 months (32RED CM Slotmeister - top prize GBP 250, Bet-AT promos - top prize 800 EUR + an extra prize of EUR 500)
- outstanding and professional VIP support and offers
- 100% peace of mind that you will get paid
- WR is mixed depending on offer, between 15 - 50 x B, the cherry on the cake is though that you can cash out whenever you like as long as you don't touch the bonus funds
- weekly cashback program with 1 x WR only
- much wider selection of games than 32RED
Comparing the
italic part for 32RED and the Bet-AT part i just see no reason whatsoever to be a regular at 32RED anymore. I do now 2-3 deposits/month at 32RED (and those mostly on Friday for the 100% DOTD) instead of daily deposits in the previous 3 years.
However, i have read their quarterly and yearly business reports and understand their strategy. If you read carefully you can see that 32RED is at the moment on a big expansion plan into new markets (e.g Italy). The expenditure for player acquisitions has more than doubled in the past 2 years, and that does not include casino acquisitions. Their active player base has grown yearly 20-30%.
All this suggests that the 32RED group is focusing on getting new players instead of keeping existing ones and there is a clear reason for that. After the initial SUB new players are usually much cheaper to retain than long time customers who know "the tricks of the trade" (lower VIP levels, lower DOTD and bonus amounts, less knowledge about extras like comps or FS, no or little expectations for
fast payments, etc.).
So as sorry as i am (and i think i said that many times in the past 10 months) but i stopped being a regular at 32RED although i still prefer the MG download platform to the browser based software. You vote with your wallet and your feet at the end of the day. If you don't like a place anymore there is nowadays a vast variety of casinos available who are just as trusted as 32RED and have a huge choice of bonuses, rewards, cashbacks etc etc. available. Take the one which fits your gaming style best and you will be a much happier player