scrabble73
Dormant account
- Joined
- Dec 29, 2007
- Location
- Bubbenhall
Hello.
I had a cashout at Jackpot City for 790 confiscated from Bellerock.
Their promotional terms are listed here:
Gaming Club Casino Review, trusted & updated info - Casinomeister
Their promotional terms do not include a link to their general terms and conditions anywhere. Instead, you'd have to find a tiny link at the bottom center of their page.
Their general terms are here:
They decided they were going to confiscate my winnings for the following reason that appears under the GENERAL terms (It does not appear, nor does any other term that has similar verbiage appear under the PROMOTIONAL terms).
"5.6. The Casino is a member of the Belle Rock Entertainment (BRE) group of online casinos (the Group). You may not claim a sign- up bonus at the Casino if (1) prior to opening an Account at the Casino, you have opened an Account at any other online casino within the Group and claimed a sign- up bonus from such other casino and (2) having claimed such sign- up bonus from the other online casino within the Group, wagered such previously claimed sign- up bonus and initial deposit less than 100 times at the online casino granting you such sign- up bonus. Under no circumstances shall you be eligible for more than one sign- up bonus at the Casino even if you are able to open multiple Accounts thereat (in, for example, different currencies or languages). If your Account at the Casino has been credited with a sign- up bonus for which you (in our sole and unfettered discretion) are ineligible, the Casino shall retrospectively void such sign- up bonus and any winnings received by you after the sign- up bonus has been credited to your relevant Accounts."
I did indeed play at Gaming Club Casino with a signup bonus as well.
If they want to exclude customers from multiple promotions then that is fine, but what is not fine, is not sticking it on their promotions page in plain view so their customers don't make the mistake of signing up and depositing without giving enough play on a different casino. Instead they expect us to somehow find this term which is buried in their general terms with the rest of the legalese, and has no link on their promo page referencing this section. Considering this is a section dealing specifically with promotions, why isn't it on the promotions page?
Furthermore, why are they choosing a method of only confiscating after the wagering is done? What if I had lost my deposit? I certainly wouldn't be hearing from them that I was ineligible to play there and that they would be returning my deposit.
Awhile ago, I made the mistake of signing up and more than one Vegas Partners casino group (I signed up at 777 Dragon, Arthurian and Sun Vegas casinos), and instead of a big mess with them locking my accounts, they simply gave my first account a bonus, and emailed me regarding the other two accounts to explain that because I had received one bonus in their group, I was unable to claim any others.
That is a far less jarring solution if you want customers to claim one bonus per group. It is absolutely unethical to not tell customers plainly on their promotions page not to play at more one site on their group.
I am so positive that the casino is being unfair that I went through a number of other casinos I've played on and generated a list of casinos that restrict their bonuses to one casino per group and DO link this directly on their promotions page in their promotional terms and conditions:
Black Thunder Casino (playshare white label):
"# To be eligible to receive the opening offer (welcome bonus) a player must have NOT received a welcome bonus from any casino operated by Naden Inc. Naden Inc Casino List." (the last part is hyperlinked to a list of their casinos)
Sun Vegas Casino:
"Once a player has claimed the Match Bonus promotion at this casino, he/she in CANNOT claim it at any other Vegas Partner Lounge Casino (Unless Invited)"
English Harbour Casino:
Once a player has claimed the Welcome Bonus at a casino property controlled by the English Harbour Group of Casinos, that player will not be offered the Welcome Bonus a second time if they open an account at another property in the same group: Participating casinos are: English Harbour, SuperSlots, Caribbean Gold, Millionaire Casino, All Poker Casino and Silver Dollar Casino.
Powerbet Casino:
8. Promotional offers are not available to any players who have been locked out of any of our sister casinos including (but not restricted to): Crystal Palace, High Rollers Lounge, Cleopatras-Casino, American Grand, Golden Nile, Lucky Coin, Lucky Pyramid, Royal Circus and Real Vegas Online or Power Bet. In addition, we contribute to and makes use of a shared industry database of promotion abusers. Individuals known from this database to only make use of promotional offers without ever risking their own funds will not be eligible for this promotional offer.
Why is it that all of these casinos post their exclusion rules prominently, or simply exclude players from the first place, while Bellerock thinks it is acceptable to wait and see if a player loses his money first, then, if he actually wins, they can cite a buried rule that has no link on the promotions page as an excuse to steal?
Further making the situation worse is that I had a pretty positive experience and a fun time playing on Gaming Club. I like to use the Casino City website and it lists all the sites owned by Bellerock in one place, so I picked the next place that had a bonus I liked and signed up.
I've already private messaged the rep and given them my details and they are defending the casino's decision to steal.
I had a cashout at Jackpot City for 790 confiscated from Bellerock.
Their promotional terms are listed here:
Gaming Club Casino Review, trusted & updated info - Casinomeister
Their promotional terms do not include a link to their general terms and conditions anywhere. Instead, you'd have to find a tiny link at the bottom center of their page.
Their general terms are here:
They decided they were going to confiscate my winnings for the following reason that appears under the GENERAL terms (It does not appear, nor does any other term that has similar verbiage appear under the PROMOTIONAL terms).
"5.6. The Casino is a member of the Belle Rock Entertainment (BRE) group of online casinos (the Group). You may not claim a sign- up bonus at the Casino if (1) prior to opening an Account at the Casino, you have opened an Account at any other online casino within the Group and claimed a sign- up bonus from such other casino and (2) having claimed such sign- up bonus from the other online casino within the Group, wagered such previously claimed sign- up bonus and initial deposit less than 100 times at the online casino granting you such sign- up bonus. Under no circumstances shall you be eligible for more than one sign- up bonus at the Casino even if you are able to open multiple Accounts thereat (in, for example, different currencies or languages). If your Account at the Casino has been credited with a sign- up bonus for which you (in our sole and unfettered discretion) are ineligible, the Casino shall retrospectively void such sign- up bonus and any winnings received by you after the sign- up bonus has been credited to your relevant Accounts."
I did indeed play at Gaming Club Casino with a signup bonus as well.
If they want to exclude customers from multiple promotions then that is fine, but what is not fine, is not sticking it on their promotions page in plain view so their customers don't make the mistake of signing up and depositing without giving enough play on a different casino. Instead they expect us to somehow find this term which is buried in their general terms with the rest of the legalese, and has no link on their promo page referencing this section. Considering this is a section dealing specifically with promotions, why isn't it on the promotions page?
Furthermore, why are they choosing a method of only confiscating after the wagering is done? What if I had lost my deposit? I certainly wouldn't be hearing from them that I was ineligible to play there and that they would be returning my deposit.
Awhile ago, I made the mistake of signing up and more than one Vegas Partners casino group (I signed up at 777 Dragon, Arthurian and Sun Vegas casinos), and instead of a big mess with them locking my accounts, they simply gave my first account a bonus, and emailed me regarding the other two accounts to explain that because I had received one bonus in their group, I was unable to claim any others.
That is a far less jarring solution if you want customers to claim one bonus per group. It is absolutely unethical to not tell customers plainly on their promotions page not to play at more one site on their group.
I am so positive that the casino is being unfair that I went through a number of other casinos I've played on and generated a list of casinos that restrict their bonuses to one casino per group and DO link this directly on their promotions page in their promotional terms and conditions:
Black Thunder Casino (playshare white label):
"# To be eligible to receive the opening offer (welcome bonus) a player must have NOT received a welcome bonus from any casino operated by Naden Inc. Naden Inc Casino List." (the last part is hyperlinked to a list of their casinos)
Sun Vegas Casino:
"Once a player has claimed the Match Bonus promotion at this casino, he/she in CANNOT claim it at any other Vegas Partner Lounge Casino (Unless Invited)"
English Harbour Casino:
Once a player has claimed the Welcome Bonus at a casino property controlled by the English Harbour Group of Casinos, that player will not be offered the Welcome Bonus a second time if they open an account at another property in the same group: Participating casinos are: English Harbour, SuperSlots, Caribbean Gold, Millionaire Casino, All Poker Casino and Silver Dollar Casino.
Powerbet Casino:
8. Promotional offers are not available to any players who have been locked out of any of our sister casinos including (but not restricted to): Crystal Palace, High Rollers Lounge, Cleopatras-Casino, American Grand, Golden Nile, Lucky Coin, Lucky Pyramid, Royal Circus and Real Vegas Online or Power Bet. In addition, we contribute to and makes use of a shared industry database of promotion abusers. Individuals known from this database to only make use of promotional offers without ever risking their own funds will not be eligible for this promotional offer.
Why is it that all of these casinos post their exclusion rules prominently, or simply exclude players from the first place, while Bellerock thinks it is acceptable to wait and see if a player loses his money first, then, if he actually wins, they can cite a buried rule that has no link on the promotions page as an excuse to steal?
Further making the situation worse is that I had a pretty positive experience and a fun time playing on Gaming Club. I like to use the Casino City website and it lists all the sites owned by Bellerock in one place, so I picked the next place that had a bonus I liked and signed up.
I've already private messaged the rep and given them my details and they are defending the casino's decision to steal.