- Joined
- Apr 2, 2013
- Location
- UK London
This is just a heads up for anyone else who signs up for the Circus casino new account 100% first deposit bonus match. IT IS NOT INTENDED AS A WHINGE OR COMPLAINT ABOUT THE CASINO WHATSOEVER.
I know that the general advice here is to always read the small print with regards sign up bonuses but I just want to mention this in case anyone else is stupid enough to do what I did. I opened an account today and made my initial deposit expecting to see the 100% match on it appear in my account as advertised. What I failed to read was that should the funds not appear immediately, contact Circus Casino and do not play with the funds at all. I noticed the bonus did not appear, sent an email to customer services asking why the bonus had not appeared and then proceeded to play with my deposit funds which I then lost. I later made a couple more deposits and also lost those before requesting that my account be closed. It was at this stage that it became apparent that the casino bonus was not automatically added when I deposited because I had held an account with their sister casino Genting Casino (I had no idea that they were associated in any way). It was also explained that the bonus could not be awarded retrospectively as the funds were lost.
Again, I want to make it clear that I have no axe to grind - I did not read all of the small print and I paid the price of my own apathy. However, I have played at a number of casinos and have not come across this notion of having accounts with a sister casino affecting the bonus payment with another account and I fail to see why this should be the case when opening a new casino account (another matter entirely).
So, to anyone opening a new account at Circus - if your sign up bonus does not appear immediately, DO NOT PLAY WITH YOUR DEPOSITED FUNDS UNTIL CONTACTING CUSTOMER SERVICES ASKING WHY YOU HAVE NOT RECEIVED IT.
To their credit, Circus said that they would be happy to honour the bonus on my next deposit but at this point I had lost plenty in the blink of an eye and so didn't want to deposit any more just to get the sign up bonus (my choice).
I know that the general advice here is to always read the small print with regards sign up bonuses but I just want to mention this in case anyone else is stupid enough to do what I did. I opened an account today and made my initial deposit expecting to see the 100% match on it appear in my account as advertised. What I failed to read was that should the funds not appear immediately, contact Circus Casino and do not play with the funds at all. I noticed the bonus did not appear, sent an email to customer services asking why the bonus had not appeared and then proceeded to play with my deposit funds which I then lost. I later made a couple more deposits and also lost those before requesting that my account be closed. It was at this stage that it became apparent that the casino bonus was not automatically added when I deposited because I had held an account with their sister casino Genting Casino (I had no idea that they were associated in any way). It was also explained that the bonus could not be awarded retrospectively as the funds were lost.
Again, I want to make it clear that I have no axe to grind - I did not read all of the small print and I paid the price of my own apathy. However, I have played at a number of casinos and have not come across this notion of having accounts with a sister casino affecting the bonus payment with another account and I fail to see why this should be the case when opening a new casino account (another matter entirely).
So, to anyone opening a new account at Circus - if your sign up bonus does not appear immediately, DO NOT PLAY WITH YOUR DEPOSITED FUNDS UNTIL CONTACTING CUSTOMER SERVICES ASKING WHY YOU HAVE NOT RECEIVED IT.
To their credit, Circus said that they would be happy to honour the bonus on my next deposit but at this point I had lost plenty in the blink of an eye and so didn't want to deposit any more just to get the sign up bonus (my choice).