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- Joined
- Mar 10, 2005
- Location
- Pennsylvania
I talked with Live Chat last night, and they confirmed that my withdrawal via check was sent out on Jan 4th - The day after my documents were approved.
Ok, well, I get my check today. Great, right? Sure, if you don't look at the postmark of Jan 11th.
I'm not going to name and shame, because all Rival payouts are processed by Rival themselves, right? From somewhere off a dirt road....
1: Is this normal practice for Rival payouts via check?
2: Has anyone else ran into this same situation?
Even the date on the check is marked Jan. 6th!!!
So, not only did they hold on to the money for 2 days after they said it was sent out, they waited an additional 5 days (7 in total) to send it out.
Timeline:
Docs approved = Jan 3rd
Confirmation of check being sent out (via the Cashier in the casino, E-mail, and live chat) = Jan 4th
Date on check = Jan 6th
Date of postmark = Jan 11th
(chat transcript is from last night)
postmark and check date scans:
Ok, well, I get my check today. Great, right? Sure, if you don't look at the postmark of Jan 11th.
I'm not going to name and shame, because all Rival payouts are processed by Rival themselves, right? From somewhere off a dirt road....
1: Is this normal practice for Rival payouts via check?
2: Has anyone else ran into this same situation?
Even the date on the check is marked Jan. 6th!!!
So, not only did they hold on to the money for 2 days after they said it was sent out, they waited an additional 5 days (7 in total) to send it out.
Timeline:
Docs approved = Jan 3rd
Confirmation of check being sent out (via the Cashier in the casino, E-mail, and live chat) = Jan 4th
Date on check = Jan 6th
Date of postmark = Jan 11th
(chat transcript is from last night)
Chat Transcript
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 27seconds. An operator will be with you shortly.
info: You are now chatting with 'Robert'
Robert: Welcome to casino Live Chat. How may I help you?
me: Hello, I have a withdrawal that was completed on Jan 4th via check, and I was wondering when that was mailed out...
me: It's now a week later and I still haven't received it..
Robert: May I ask for which casino this is?
me: xxxxx
Robert: May I have your Login name and email address please?
me: sure, ....
Robert: It was sent out on 2010-01-04
info: Your chat transcript will be sent to at the end of your chat.
me: Can you tell me where it was sent from? Surely it couldn't have been sent from anywhere in the USA
me: because even if it was sent from the other side of the country, it doesn't take more than 4 days to get to me, and it's going on 7 now
Robert: It was sent from xxxx
me: ooooooook great....thanks, remind me never to cash out via check at a rival casino again....have a good one
postmark and check date scans: