Baptism by Fire Chancehill giving it a go

[rafelito]

Well I need to edit this....

My docs all approved four days ago, had a nice withdrawal..no issues...Happy Bunny!

However, I had two more withdrawals Friday and still pending today so because of no chat over weekend I waited to speak to someone...They tell me the people who verify their docs were now saying photo ID was blurry...Eh?? Anyway, I was asked to re-upload and was promised all would be sorted within three hours...

Four hours passed before I go back and still not done...I spoke to the same rep who, I have to say, was superb on the first chat we had. The out-sourced company were still saying they only received back of licence...Many frustrating minutes later they finally found the front that I'd sent and approved the documents (again). Rep (strangely going by the name of 'Green' - spoke to 'Blue' on Friday) called his finance team and got withdrawals processed straight away.

Now apart from 'Green' getting a little defensive when my frustration started to simmer over a little bit, he / she was fantastic and very helpful -and in the end everything was sorted. It is just very frustrating when docs are approved, you get withdrawal then have to wait FOUR days for the next withdrawal because somebody outside of the casino suddenly decides a document isn't actually approved.

Overall I have found Casino itself to be superb but they are being let down by an outside party which might not help them going forward. Being treated well by the Casino (from a Customer Service standpoint) is very important to me and I could have taken offence at 'Green' saying (I'll cut and paste):

No need to get upset with me as I’m only trying to resolve everythin. So basically no one is doing exactly what they are supposed to

and then

No need to yell as if I were an animal

This was in response to me typing 'GRRRR '

I can only assume he or she is fairly young and will perhaps understand that we (as customers) will take our frustration out on them as they are in the firing line, so to speak. I was not rude or 'shouty' nor was I giving him/her ball ache.

Not a complaint just an honest review of a new casino. I can see them easily being voted as 'Best Newcomer' - They may just lose out though because of this out-sourcing and, my biggest pet-hate, this charging for deposits and withdrawals.

Dear PMHCF,

I am happy you had a good time, seems that the people that hold are licence (the ones that take care of verification) are a bit understaffed, but this is being solved. So we should be having this solved faster in the future.

As for Green he is one of our top rated chat agents, anyhow I will let him know your comments.

If you need anything else, I am always here to help

 

[Jono777]

Quick query please Rafael.

An email landed in my inbox last week (Think it was Thursday but not 100% sure)

Offering me 100% on my ikibu account (celebrate the site going live IIRC ??)

Went to take the offer but when going to deposit I was only seeing a 50% match.

I did make a deposit during Beta stages and have a deposit match but this e-mail / offer came well after that event.

A mistake or an error in my account section??

Regards

 

[geordiecolin]

Dear PMHCF,

I am happy you had a good time, seems that the people that hold are licence (the ones that take care of verification) are a bit understaffed, but this is being solved. So we should be having this solved faster in the future.

As for Green he is one of our top rated chat agents, anyhow I will let him know your comments.

If you need anything else, I am always here to help

Green has been absolutely great whenever I have had anything that required his assistance.

 

[spintee]

I agree with that,

Green sorted me out with no problems, Knew what the score was aswell

 

[Jono777]

Bit of Green works wonders eh lads

 

[rafelito]

Quick query please Rafael.

An email landed in my inbox last week (Think it was Thursday but not 100% sure)

Offering me 100% on my ikibu account (celebrate the site going live IIRC ??)

Went to take the offer but when going to deposit I was only seeing a 50% match.

I did make a deposit during Beta stages and have a deposit match but this e-mail / offer came well after that event.

A mistake or an error in my account section??

Regards

Dear Jonmincher,

It seems it must have been an error. Anyways I will still offer some spins when you get on chat to make up for it

 

[Jono777]

Dear Jonmincher,

It seems it must have been an error. Anyways I will still offer some spins when you get on chat to make up for it

Cheers lol, not to worry. On my way now.....

 

[redsfan]

no but they would still be there if no casino's exisited. I've read in more than one place, very few casino chargebacks actually go through because of the amount of evidence casino's collect about the customer, how true that is I don't know.

Without disclosing client information let me tell you chargeback fraud is more than prevelant. Remember, sometimes its simply fraudsters who have obtained the bank data and use casinos/sportsbooks/poker sites to move funds around.

Tescos in store where you pay with a pin will pay less than tesco on line where CNP. Its all about elelement of risk and costs accordingly.

 

[colinsunderland]

Without disclosing client information let me tell you chargeback fraud is more than prevelant. Remember, sometimes its simply fraudsters who have obtained the bank data and use casinos/sportsbooks/poker sites to move funds around.

Tescos in store where you pay with a pin will pay less than tesco on line where CNP. Its all about elelement of risk and costs accordingly.

But, from memory, isn't there a 0.2% cap on what they can charge within the EU, so charging £2.50, 3.5% or whatever is massively over what they are getting charged, casino's or not?

 

[redsfan]

But, from memory, isn't there a 0.2% cap on what they can charge within the EU, so charging £2.50, 3.5% or whatever is massively over what they are getting charged, casino's or not?

Partly correct, the cap is 0.2% on Debit Cards and 0.3 on Credit Cards for the Interchange Fee. That forms part of the Merchant Service Charge.

The MSC will be low for ASDA in store with a pin, but significantly higher for a Sportsbook with Customer Not Present.

 

[ladyhawke]

Unfortunately I have come to grief due to an SE at Guts.

Only found out when I tried to open an account at Ikibu (email invite). Deposit method was unavailable so online chat looked into the issue for me and found out it was related to my SE at Guts.

All well and good except I have been happily depositing and playing at Chance Hill during my Guts SE period. Apparently a technical error prevented my ChanceHill account from being identified as relating to the Guts account, even though all sign-up details were the same.

During the rather long online chat saga, support were very helpful in trying to identify what happened, and how to resolve it.

When the Guts SE period is up, I shall be back to Chance Hill, and possibly Ikibu as well. Support are worth their weight in gold - very professional and knowledgeable - and I really like the selection of games on offer.

But lesson learned - no more SE in future. I shall just stay away from any casino I have relegated to my little red book.

 

[rainmaker]

.

I haven't read the whole thread yet, so not sure if this has been mentioned.

According to Chance Hill's bonus T&C - max win when playing with a bonus is €5000, which is a rule I am not a fan of.

Does this apply to progressive wins as well?

Since this is a significant rule, why is it not listed in the overview below?

Players will find the same rule at ikibu.

 

[Jono777]

Think I spotted at some point in this thread that they'd abolished that rule, although not 100%

May have confused it with withdrawal limits in general.

Going to have to dig thru I'm afraid

 

[rainmaker]

Think I spotted at some point in this thread that they'd abolished that rule, although not 100%

May have confused it with withdrawal limits in general.

Going to have to dig thru I'm afraid

Yeah I think the rep was referring to withdrawal limits in general.

I could not find any info about the €5000 max win-rule.

Hopefully the rep can clarify.

 

[spintee]

.

I haven't read the whole thread yet, so not sure if this has been mentioned.

According to Chance Hill's bonus T&C - max win when playing with a bonus is €5000, which is a rule I am not a fan of.

Does this apply to progressive wins as well?

Since this is a significant rule, why is it not listed in the overview below?

Players will find the same rule at ikibu.


View attachment 71711

I doubt it would be for any progressive, As thats against CM accredited rules, And considering the JP win does not even come out of the casino pocket than that would be some sour rule, As I would bet my life the casino would not give it back to the provider and tell them to add it back to the pot,

Unless of course it was a fraud player, But even than what would the rules be for paying back the pot to provider ?

 

[rafelito]

.

I haven't read the whole thread yet, so not sure if this has been mentioned.

According to Chance Hill's bonus T&C - max win when playing with a bonus is €5000, which is a rule I am not a fan of.

Does this apply to progressive wins as well?

Since this is a significant rule, why is it not listed in the overview below?

Players will find the same rule at ikibu.


View attachment 71711

Dear Rainmaker,

This would only be for bonuses and of course from wins that are not from progressive jackpots.

We have now removed max withdrawals as well, so players may withdraw as much as they win

 

[rainmaker]

Dear Rainmaker,

This would only be for bonuses and of course from wins that are not from progressive jackpots.

We have now removed max withdrawals as well, so players may withdraw as much as they win

So if a new player deposits €100, claims the 100% bonus and wins more than €5000 - Chance Hill will confiscate everything above €5000 right?

Games like Immortal Romance, Book of Dead, Dead or Alive etc can pay big on small bets, so I think this is a poor rule.

 

[rafelito]

So if a new player deposits €100, claims the 100% bonus and wins more than €5000 - Chance Hill will confiscate everything above €5000 right?

Games like Immortal Romance, Book of Dead, Dead or Alive etc can pay big on small bets, so I think this is a poor rule.

Hello Rainmaker,

Yes this is correct.

 

[spintee]

Dear Rainmaker,

This would only be for bonuses and of course from wins that are not from progressive jackpots.

We have now removed max withdrawals as well, so players may withdraw as much as they win

Is the max cap on deposit bonus or free bonus?

I mean if you deposit and get a 250 on top than that 5k rule would be like only x20 max take out on a bonus, Looking at it like that it does look bad, or 500 bonus with a deposit than its like x10 max cap on bonus,

I know 5k is still a lot and unsure what the max bonus you do give, Every casino is different and has to protect them selfs in some way,

If I was playing 60p a bet on immortal romance and get a 5 reel wild desire that would be over 6k, Do not get me wrong I would be jumping about but having the rest of money been took of me it would leave a bad taste in my mouth

 

[rafelito]

Is the max cap on deposit bonus or free bonus?

I mean if you deposit and get a 250 on top than that 5k rule would be like only x20 max take out on a bonus, Looking at it like that it does look bad, or 500 bonus with a deposit than its like x10 max cap on bonus,

I know 5k is still a lot and unsure what the max bonus you do give, Every casino is different and has to protect them selfs in some way,

If I was playing 60p a bet on immortal romance and get a 5 reel wild desire that would be over 6k, Do not get me wrong I would be jumping about but having the rest of money been took of me it would leave a bad taste in my mouth

Dear Spintee,

This is for both deposit and free spin bonuses.

 

[Jono777]

Think it took 14 years of every withdrawal I've ever made at every casino combined to reach 5K so us humble low rollers got very little to worry about lol.

Probably jinxed myself and hit the biggest roll of my life next visit to CH

 

[spintee]

Dear Spintee,

This is for both deposit and free spin bonuses.

I have no problem with that mys self, 5k is a good amount, I have only come close once to near a 5 k balance and that was many years back, Infact it was around the 3k mark,

So I do not think that rule would ever come into affect with me, I wish it would even with the cap, I be more than happy with 5k, rules are rules, Bonus are not compulsory and players have a choice,

 

[sapit222]

Putting limits on winnings is not good!
With or without bonuses, you still risk your own money when playing.

 

[spintee]

Putting limits on winnings is not good!
With or without bonuses, you still risk your own money when playing.

Yes I agree its not the best idea to cap when your own funds are involved, But you have to remember that casino have to look after there own interests, Like I said its up to the player whether they wish to take a bonus, I mean 5k is no short change, alot of casino have a cap, all the 888 sites or most of that run of them such as cassava, they have a cap of 400 plus your deposited amount, Alot of other sites have a cap and its no where near 5k,

Like Jon pointed out you will have to be extremely lucky to win that sort of amount for low rollers, I will have to add all my winnings to hes I think to hit that 5k

Any person winning that sort of cash on a regular basis is no small roller and doubt very much they will be taking a bonus in the first place,

If the rep would kindly let us know how many people have tried taking the over 5k after taking a bonus than I am pretty sure the answer would be 0

 

[rafelito]

Yes I agree its not the best idea to cap when your own funds are involved, But you have to remember that casino have to look after there own interests, Like I said its up to the player whether they wish to take a bonus, I mean 5k is no short change, alot of casino have a cap, all the 888 sites or most of that run of them such as cassava, they have a cap of 400 plus your deposited amount, Alot of other sites have a cap and its no where near 5k,

Like Jon pointed out you will have to be extremely lucky to win that sort of amount for low rollers, I will have to add all my winnings to hes I think to hit that 5k

Any person winning that sort of cash on a regular basis is no small roller and doubt very much they will be taking a bonus in the first place,

If the rep would kindly let us know how many people have tried taking the over 5k after taking a bonus than I am pretty sure the answer would be 0

Dear Spintee,

As far as I am concerned a player was able to go over that amount just a couple of days ago. As it was on Ikibu and we had actually forgotten to add that rule to the terms we honoured the full amount. We had not even noticed we had forgotten to add this to Ikibu as it had never happened before, neither ron Chance Hill or Ikibu

 

[spintee]

Dear Spintee,

As far as I am concerned a player was able to go over that amount just a couple of days ago. As it was on Ikibu and we had actually forgotten to add that rule to the terms we honoured the full amount. We had not even noticed we had forgotten to add this to Ikibu as it had never happened before, neither ron Chance Hill or Ikibu

So there you go guys 1 person managed it so far, And the rules was not even in place,

But I forgot, Is it max winnings or max take out? Say I took a bonus and ennded up clearing it with 6k, Now would that convert to 5k and free to carry on playing? Or is the max withdraw 5k, It would be stupid to have the max withdraw 5k, One reason there is a good chance to player will carry on and lose,

Or if decide to take the 5k out and redeposit than it will cost you fees,

This is where alot of players get confused, MAX winnings and Max cash out

 

[rafelito]

So there you go guys 1 person managed it so far, And the rules was not even in place,

But I forgot, Is it max winnings or max take out? Say I took a bonus and ennded up clearing it with 6k, Now would that convert to 5k and free to carry on playing? Or is the max withdraw 5k, It would be stupid to have the max withdraw 5k, One reason there is a good chance to player will carry on and lose,

Or if decide to take the 5k out and redeposit than it will cost you fees,

This is where alot of players get confused, MAX winnings and Max cash out

Dear Spintee,

That is a very good point.

So if the player would finish wagering with say 7k, when he finished wagering the system would automatically forfeit the remaining amount and leave you at 5k and free to continue playing as you wish and of course if you would be able to win ove that you would be free to washout the full amount.

 

[The Blue Anchor]

I've won a lot more than £5k before after having taken a bonus and would be very cheesed off if a load of it was 'confiscated' after I had managed to get through the WR.

Not convinced an accredited casino should have this term - but if it is, then it should not be hidden in the detailed terms rather than on the promo page.

 

[rafelito]

I've won a lot more than £5k before after having taken a bonus and would be very cheesed off if a load of it was 'confiscated' after I had managed to get through the WR.

Not convinced an accredited casino should have this term - but if it is, then it should not be hidden in the detailed terms rather than on the promo page.

We actually have it in our bonus terms which are linked to in every page of our promotions page.
I think our bonus terms are stated pretty clear. But I will inform of your recommendation

 

[TNY]

Think it took 14 years of every withdrawal I've ever made at every casino combined to reach 5K so us humble low rollers got very little to worry about lol.

Uh hold on, you guys withdraw? thats insane. What if theres an even bigger win in a few spins time?
These days i bust on every slot. May feel a little retarded at the time but at least i can sleep at night knowing there were no bigger wins to be had. I call it due diligence.

 

[lockinlove]

Yes I agree its not the best idea to cap when your own funds are involved, But you have to remember that casino have to look after there own interests, Like I said its up to the player whether they wish to take a bonus, I mean 5k is no short change, alot of casino have a cap, all the 888 sites or most of that run of them such as cassava, they have a cap of 400 plus your deposited amount, Alot of other sites have a cap and its no where near 5k,

Like Jon pointed out you will have to be extremely lucky to win that sort of amount for low rollers, I will have to add all my winnings to hes I think to hit that 5k

Any person winning that sort of cash on a regular basis is no small roller and doubt very much they will be taking a bonus in the first place,

If the rep would kindly let us know how many people have tried taking the over 5k after taking a bonus than I am pretty sure the answer would be 0

5k is not that much to people who play above 30 cents a spin. So you are speaking for the minority here. I would never ever play here because of that rule. Ive had my balance above 5k dozens of times and to get screwed over because of some greedy term come on? Once was betting 45 cents $1 and I got it up to $9,500. SO the one time in life I get lucky, I need to give $4500 back? Dont be thinking so. And you shouldnt be so easy to accept this term either.

And if a casino cant afford to pay out proper winnings, they should not be a casino. None of this "they need to look out for their interests" rubbish. The games are designed so they are winners. They dont need to steal from us too.

 

[rafelito]

5k is not that much to people who play above 30 cents a spin. So you are speaking for the minority here. I would never ever play here because of that rule. Ive had my balance above 5k dozens of times and to get screwed over because of some greedy term come on? Once was betting 45 cents $1 and I got it up to $9,500. SO the one time in life I get lucky, I need to give $4500 back? Dont be thinking so. And you shouldnt be so easy to accept this term either.

And if a casino cant afford to pay out proper winnings, they should not be a casino. None of this "they need to look out for their interests" rubbish. The games are designed so they are winners. They dont need to steal from us too.

Dear Lockinlove,

Actually casino games are designed so as casinos have an edge when there is no bonus money. Giving bonuses to players reduces that edge from us and in many cases might even revert it in favour of the player. That is why we need to set up a max win limit. Many other sites do have it as well, so it is quite a common practice.

In this case I would just recommend you don't take a bonus, safest way not to be bound by any terms

 

[lockinlove]

Dear Lockinlove,

Actually casino games are designed so as casinos have an edge when there is no bonus money. Giving bonuses to players reduces that edge from us and in many cases might even revert it in favour of the player. That is why we need to set up a max win limit. Many other sites do have it as well, so it is quite a common practice.

In this case I would just recommend you don't take a bonus, safest way not to be bound by any terms

Disagree to all of the above.

Your site. Your rules.

Good luck.

 

[Harry_BKK]

Good try to turn something rather negative into something positive Rafelito.

1. The house edge is turned back in the casino's favor with the WR, which have not stopped to increase year on year. Fact is, players taking a bonus are cashing out less often from bonus play than straight depositors because they fail to complete the WR.
2. NO, not many other sites are doing it. Some casinos started to creep in the term and as with everything that increases profits for casino, it will be become tomorrow's norm.

Personally, i would not deposit a single cent at a casino trying to do this stunt. I deposit many times without a bonus and not just 50 bucks, to have then part of my winnings confiscated exactly when i decide to accept once a bonus is just not fair and acceptable.

So please post some real, true and accurate reasons for the EUR/USD/GBP 5.000 limit!

 

[spintee]

Do not get me wrong, Its not ideal, But what is in gambling,

You have to remeber the max cash out is not 5k but only the winnings from a bonus is capped, Most sites do have this rule but also have a max cash out,

I am only looking from my point as a small spinner, You must of had a crazy sesion betting .45 - 1$ and manage to sneak it up to 9.5k

5k is not that much to people who play above 30 cents a spin. So you are speaking for the minority here. I would never ever play here because of that rule. Ive had my balance above 5k dozens of times and to get screwed over because of some greedy term come on? Once was betting 45 cents $1 and I got it up to $9,500. SO the one time in life I get lucky, I need to give $4500 back? Dont be thinking so. And you shouldnt be so easy to accept this term either.

And if a casino cant afford to pay out proper winnings, they should not be a casino. None of this "they need to look out for their interests" rubbish. The games are designed so they are winners. They dont need to steal from us too.

 

[goatwack]

5K from .45 bets? Maybe in my sleep I've had something similar.

Back in the real world, betting at those sizes you'd be lucky to scrape 1000, and that's with extremely fortunate play. Unless someone knows what slots can take you to five grand lowrolling.

I'm all ears!

 

[lockinlove]

Do not get me wrong, Its not ideal, But what is in gambling,

You have to remeber the max cash out is not 5k but only the winnings from a bonus is capped, Most sites do have this rule but also have a max cash out,

I am only looking from my point as a small spinner, You must of had a crazy sesion betting .45 - 1$ and manage to sneak it up to 9.5k

Most sites do not have this rule. I play at alot of casinos and none of them have this.

If you ever go on a good run and get up there, you will not be happy having to forfeit thousands of dollars. It takes a nice hit. Raise your bets a bit, get lucky get another nice hit. A few more times and bag, your balance is $10,000. Now you have to give the casino half.

Its not as easy as it sounds but it can happen. As I said, its happened to me. 5 scatters on DOA followed by a double wild line. Followed by a couple other hits on other games. And bingo.

Here is my question. Does videoslots have this rule? Platinumplay? Slotsmillion? The answer is no. So why would anyone choose to play here over those other outfits? Its not enticing to me and probably alot of other people lurking this thread.

To each their own though.

 

[lockinlove]

5K from .45 bets? Maybe in my sleep I've had something similar.

Back in the real world, betting at those sizes you'd be lucky to scrape 1000, and that's with extremely fortunate play. Unless someone knows what slots can take you to five grand lowrolling.

I'm all ears!

The new Donald Trump slot. It can pay YUUUGEE

 

[goatwack]

The new Donald Trump slot. It can pay YUUUGEE

I had to double-check!

Ah the good old days when ol' Donald was just known for being filthy rich and nothing else!

 

[spintee]

I had to double-check!

Ah the good old days when ol' Donald was just known for being filthy rich and nothing else!

and Ugly

 

[lockinlove]

I just read where a player accidentally breached the terms and the casino realized it wasnt malicious and still paid him out.

This is what a real solid casino does. I closed one of my accounts with this network years ago so I cant play here. But well done guys. Stuff like that really impresses me.

 

[spintee]

I just read where a player accidentally breached the terms and the casino realized it wasnt malicious and still paid him out.

This is what a real solid casino does. I closed one of my accounts with this network years ago so I cant play here. But well done guys. Stuff like that really impresses me.

Thats how it should be, alot of rules casino put on are not necessary but they have to cover them self's, in case loopholes or abusers, It should not mean they have to sting somebody when it happens, such as that max bet button touching the spin one,

 

[Birdy84]

Getting fed up with chance hill

I have made several deposits here now and a couple of withdrawals, the withdrawals always seem to take longer than they state to reach me, also i have been trying to request a withdrawal for coming up to a week now, i can't withdraw to the card i deposited with i have been informed i can't withdraw to my debit card and i have now made 3 attempts to withdraw via bank transfer and support seem to have no idea whats going on other than saying there is a technical issue on there side, really not on in all honestly think they have seen the last deposit they will be getting from me. Never had such an ordeal withdrawing before anywhere.

 

[rafelito]

I have made several deposits here now and a couple of withdrawals, the withdrawals always seem to take longer than they state to reach me, also i have been trying to request a withdrawal for coming up to a week now, i can't withdraw to the card i deposited with i have been informed i can't withdraw to my debit card and i have now made 3 attempts to withdraw via bank transfer and support seem to have no idea whats going on other than saying there is a technical issue on there side, really not on in all honestly think they have seen the last deposit they will be getting from me. Never had such an ordeal withdrawing before anywhere.

Dear Birdy84,

My apologies for this.

You are aware every time you have contacted me I have done my best to solve any issue you might have had. If you would like to send me a private message I would gladly do my best to help you out

 

[Birdy84]

Dear Birdy84,

My apologies for this.

You are aware every time you have contacted me I have done my best to solve any issue you might have had. If you would like to send me a private message I would gladly do my best to help you out

Hi rafelito, yes you have been good evey time i have contacted you, you are a good rep, but when you repeatedly have issues is just starts to become a little frustrating. I haven't been given any clear response yet as to whats going on or when i should expect the withdrawal. If you can help me with this matter i would appreciate it.

 

[rafelito]

Hi rafelito, yes you have been good evey time i have contacted you, you are a good rep, but when you repeatedly have issues is just starts to become a little frustrating. I haven't been given any clear response yet as to whats going on or when i should expect the withdrawal. If you can help me with this matter i would appreciate it.

PM'd you

 

[rafelito]

Hello All,

Just wanted to let you know that we have added Quickspin Games!

We are also planning on adding Genii games next week.

 

[rafelito]

Hello Again Guys!

This Monday we have added Genii slots to our list of Games!

Enjoy

 

[The Dude]

And looks like the time has come to make a decision on accreditation. Me thinks they are good to go. Any naysayers speak your piece!

 

[Jono777]

GREAT to go IMO, not just good!

Played Saturday gone. Lady luck not with me but all else smooth as silk as has been the case since the day I signed up!