Baptism by Fire Chancehill giving it a go

[wamphyri]

However what should have happened, but didn't so its irrelevant now

1. Player breaches terms
2 Casino confiscates fund and closes accounts

I, and hopefully everyone who attempted the loophole completely agree with this also. We all know full well we are engaging in sharp practice when we attempt these loopholes and accept that worst case is complete confiscation if caught. It is clearly advised from the off on the other fourm that anyone attempting a loophole should not risk more funds than they are prepared to lose entirely.

The ongoing issue that people were, to coin a phrase used here, 'crying' about is the point which we both agree on. That having been told by LC that they should complete original wagering with funds returned from their deposits & would then be able to withdraw which the casino backtracked on. Be it a deliberate change of mind or be it due to the LC operator simply making promises they had no authority to make who knows. This ultimately affected, I think, 3 of the 18 who were actually caught by CH.

 

[geordiecolin]

I, and hopefully everyone who attempted the loophole completely agree with this also. We all know full well we are engaging in sharp practice when we attempt these loopholes and accept that worst case is complete confiscation if caught. It is clearly advised from the off on the other fourm that anyone attempting a loophole should not risk more funds than they are prepared to lose entirely.

The ongoing issue that people were, to coin a phrase used here, 'crying' about is the point which we both agree on. That having been told by LC that they should complete original wagering with funds returned from their deposits & would then be able to withdraw which the casino backtracked on. Be it a deliberate change of mind or be it due to the LC operator simply making promises they had no authority to make who knows. This ultimately affected, I think, 3 of the 18 who were actually caught by CH.

So you where warned that you could lose your money due to dodgy practice should you be caught out. You where caught out so I suggest you all swallow your medicine,except your losses, put the issue to bed and then do one

 

[wamphyri]

So you where warned that you could lose your money due to dodgy practice should you be caught out. You where caught out so I suggest you all swallow your medicine,except your losses, put the issue to bed and then do one

I wasn't, I made a tidy profit from it.

 

[geordiecolin]

I wasn't, I made a tidy profit from it.

So what is the story then? You can afford to brag and be candid because your money is in the bank but your friends are not as fortunate and you have scuppered their chances of getting away with it?

 

[wamphyri]

So what is the story then? You can afford to brag and be candid because your money is in the bank but your friends are not as fortunate and you have scuppered their chances of getting away with it?

For the record they are not my friends, I don't even know who they are - refer to my comment in a previous post about your seeming to take this personally.

Story - I saw CH here and that they had adopted the WMS games. Checked to see if SMM was listed & it was so I signed up and did the loophole. When my withdrawal was complete I posted details to the thread in the other forum for members there to decide whether or not they wished to attempt it also.

Have done this numerous times before, sometimes casinos clocked on quickly and rumbled it and sometimes people were able to take a profit. Everyone knew full well the risks of CH rumbling it and them getting caught before going ahead.

 

[cncas2123]

For the record they are not my friends, I don't even know who they are - refer to my comment in a previous post about your seeming to take this personally.

Story - I saw CH here and that they had adopted the WMS games. Checked to see if SMM was listed & it was so I signed up and did the loophole. When my withdrawal was complete I posted details to the thread in the other forum for members there to decide whether or not they wished to attempt it also.

Have done this numerous times before, sometimes casinos clocked on quickly and rumbled it and sometimes people were able to take a profit. Everyone knew full well the risks of CH rumbling it and them getting caught before going ahead.

So you spotted the loophole, got away with it, posted on another forum and " encouraged " others to have a go, some got caught, some didnt.
My question is this - why come on CM and post all the negativity?

 

[spintee]

For the record they are not my friends, I don't even know who they are - refer to my comment in a previous post about your seeming to take this personally.

Story - I saw CH here and that they had adopted the WMS games. Checked to see if SMM was listed & it was so I signed up and did the loophole. When my withdrawal was complete I posted details to the thread in the other forum for members there to decide whether or not they wished to attempt it also.

Have done this numerous times before, sometimes casinos clocked on quickly and rumbled it and sometimes people were able to take a profit. Everyone knew full well the risks of CH rumbling it and them getting caught before going ahead.

I know I am up for a players side over a casino, But in this case NO, You got your money and should be done with it, Belive it or not, Casino are not here to con us, Yes there trying to make money, Unfortunately its players like your self that has made casino stop giving out bonus and deals for us small players that rely on a little extra play,

For what its worth you actually broke the casino's rules by doing what you did yet still got paid and told others what to do,

Thats theft in my eyes, Others may look at it different, Why come here and try put a bad reputation against a casino? After all you received your cash,

The players have been busted, Simple as that, And would not suprise me if your name has been marked across casino's, They will also take note of what other names signed up at the same time as yours and cross reference theses,

 

[colinsunderland]

I, and hopefully everyone who attempted the loophole completely agree with this also. We all know full well we are engaging in sharp practice when we attempt these loopholes and accept that worst case is complete confiscation if caught. It is clearly advised from the off on the other fourm that anyone attempting a loophole should not risk more funds than they are prepared to lose entirely.

The ongoing issue that people were, to coin a phrase used here, 'crying' about is the point which we both agree on. That having been told by LC that they should complete original wagering with funds returned from their deposits & would then be able to withdraw which the casino backtracked on. Be it a deliberate change of mind or be it due to the LC operator simply making promises they had no authority to make who knows. This ultimately affected, I think, 3 of the 18 who were actually caught by CH.

Yes and my position hasnt changed since i first posted. However your first post did not mention anything about what anyone had done, just full of seemingly untrue quotes from live chat. Now you may have took them at face value but read as a stand alone comment they could damage the casinos reputation. Thats what i take issue with.

 

[redsfan]

So you spotted the loophole, got away with it, posted on another forum and " encouraged " others to have a go, some got caught, some didnt.
My question is this - why come on CM and post all the negativity?

Hes done it to try and shame the rep into complying to their way of thinking.

As he has posted my post on here, I will post his from the other forum

Have PMed you where you can get in touch with a Chancehill representative in an online forum. Likely that will yield some results if you post there where other members of the Casino ratings forum can see what they are trying to do, CH won't want any bad press on that site.

But now it seems that people are supporting Chancehill rather than against them.

Oh an NH, for the record, your segmentation that you are all suggestiong for the premium super forum, I have qualified on every suggestion that you have come up with. Like I said, I am a consultant so dont work for one casino and it is well within my interest to actively post on all forums.

 

[Jono777]

Either way, whatever the story and associated BS you were extremely fortunate to get away with it.

I posted several warnings regarding the SMM loophole the week the game went live.

These warnings were for the benefit of both the casinos and the players in that casino management can watch out for opportunists such as your self and anyone who took your 'advice' and then because they do something about it (unfortunate that it got missed on this occasion) the small rollers (as has been mentioned several times) do not have to suffer MORE when the casino comes out dressed in full body Armour and our wagering gets increased, bonuses dry up and we are constantly looking over our shoulder to make sure we notice the next change in T&C's.

I for one used to love playing SMM and would use the SMM pot/wheel feature as a little save for those days I maybe could not afford a deposit to give myself a little play time.

I won't go near it much now with the fear that although I am a genuine player and have been since 2003 when I set out, that I will be tarred with the same brush and have (if its my lucky day) any winnings scrutinised to see if I am one of 'the SMM mob'

 

[geordiecolin]

Hes done it to try and shame the rep into complying to their way of thinking.

As he has posted my post on here, I will post his from the other forum

Have PMed you where you can get in touch with a Chancehill representative in an online forum. Likely that will yield some results if you post there where other members of the Casino ratings forum can see what they are trying to do, CH won't want any bad press on that site.

But now it seems that people are supporting Chancehill rather than against them.

Oh an NH, for the record, your segmentation that you are all suggestiong for the premium super forum, I have qualified on every suggestion that you have come up with. Like I said, I am a consultant so dont work for one casino and it is well within my interest to actively post on all forums.

Ha ha. I mentioned a sudden spike in new sign ups in a short time a few days ago but precious few have bothered to expose themselves in this thread.

 

[Harry_BKK]

Could we please return to the reason why this thread was actually done, the BBF of CH.

This story has been beaten now right and left, up and down....about time to move on. You will always have some "loophole abusers" in this industry, i strongly believe that for some it is a kind of sport to try and beat the casino in question.

Loophole is now closed, cases scrutinized, some ran away with the profit and are laughing, the others know that there will be another time, another place.

So please lets concentrate on what is important for the BBF.

P.S. I have not and will not register with CH as one i have plenty of accounts with others and two, more importantly, no address docs for KYC as they are currently all in Thai But i would because from what i have read they seem to be a decent bunch of people and a good place to have a punt.

 

[interlog]

So, if I understand it correctly, the bunch of rogue players (and yes, that is what they are) got caught and then thought it best to blackmail (and yes that is what it is) the casino by posting here in the hope that they would still get paid?

Like theft and, don't cry wolf if you get caught.

 

[spintee]

So, if I understand it correctly, the bunch of rogue players (and yes, that is what they are) got caught and then thought it best to blackmail (and yes that is what it is) the casino by posting here in the hope that they would still get paid?

Like theft and, don't cry wolf if you get caught.

If you can call them bunch players / which just about somes it up, But what the idiot I will call them, had done and won, most likely took the ear ache of the other members due to be cought out so quick
And yes basically the main organiser of the so called (loop hole) probs directed this thread to put some shit in the shuffle,
But like someone said, Its backfired, There is genuine forums such as this, That looks out for the player and casino, than there is some that looks out to rob, ASnd it is that, Casino run of a tight budget anyway, Unless your in the league with sites like W.Hill, Or Laddys, 365,

Players are quick to draw a conclusion about being riped off, Yes sites have some dodgy rules but read them and You will be ok, Genuine player You will be ok, Even if did do a max bet by mistake or played not allowed games, There not stupid, They will know the score,

When it comes to this rubbish about loop holes, No such things now days, Terms over ride this, Yes in some case it may go in the favour of player such as GALA, But come on any person with a bit of brains would spot this of a mile awy, If not than get new people working the shit out for the UKGC

 

[spintee]

Ok Guys, this is my last say on this, Like rafelito stated its getting old news, But unfortunate thats what comes with the BBF and accredited sites, and the reason why alot of peeps do not bother no more once passed, i mean why would they? All they get is stick and sites put down,

As a genuine player for over 10 years I have seen things alot have not, I feel bad for sites, especially when CH has some of the smallest and east rules to see, And as I not read well this site makes it look easy

Its theft mate, Yes I have feith in my life but I used to rob and give to the poor and only rob wankers that has done somebody in, Peple that deserve it, Some wanker could have 50k sitting there and would nit touch it, Reson is do nothing to me and will do the same, mess about than I will take the 50k and wipe my arss with it, Money know good to me, I live my lve without any and will cary on that way, I give my last squids away not take

 

[Jono777]

Right, Chance Hill feedback as promised

Signed up yesterday and made my 1st deposit last night (Starting balance £48)

Performance / Quality

Excellent game choice, all my faves there, games load fine, ran fine, smooth spins only a little lag at the very start (first 5-10 spins) on Immortal Romance.

Only One disconnection in over 1,000 spins on WMS

EXCELLENT!

Luck

A breath of fresh air to begin with, been on a right loser for weeks at my 'usual' sites and thing started totally different here.

Some lovely base games hits on IR followed by a right beauty on GOT (see winners ss)

Peaked at a whopping £201 (which for little low roller me is excellent!)

Things went South after that, struggled to land any features on 7-8 slots and that Bloody Rhino was well hungry last night, although this is no reflection on the casino at all.

Hanging in there as I type with last £25 with around 80% of WR completed.

Overall I'd say a good casino and if there are regular low roller friendly offers and the occasional no deposit stuff I can see me becoming a regular here

 

[shapesy]

Think you need to stay out of this thread Spintee it seems to be winding you up Go and have a lie down or find somewhere that has jaffa cakes on special offer

 

[Pulver]

Tried out Chance Hill a few days ago. No luck on any of my deposits, but everything ran smoothly and the game selection is very good. Thumbs up.

 

[spintee]

Think you need to stay out of this thread Spintee it seems to be winding you up Go and have a lie down or find somewhere that has jaffa cakes on special offer

Are you taking a jaffa my friend Had enough sleep 4 hrs worth, After drinking I think that's good amount, I not eat jafa no more, make feel bad, I on the cocunt rings now, Albit I bloodly hate cocunt but I love the biscuits, I have like 3, I had 2 today, I also like the cokkies, Not the bloddy ones CS chat so much about but the ones with hazlenut, I not eat any other one but thee hazle nut,

I love my bargains but pay good money for food I like, Due to fish makes me ill, mushrooms the same, Its hard to find food, that do not horrible horrible recipe, So I have to resort to my biscuits and when getting riposted I not a happy chap,

 

[geordiecolin]

Right, Chance Hill feedback as promised

Signed up yesterday and made my 1st deposit last night (Starting balance £48)

Performance / Quality

Excellent game choice, all my faves there, games load fine, ran fine, smooth spins only a little lag at the very start (first 5-10 spins) on Immortal Romance.

Only One disconnection in over 1,000 spins on WMS

EXCELLENT!

Luck

A breath of fresh air to begin with, been on a right loser for weeks at my 'usual' sites and thing started totally different here.

Some lovely base games hits on IR followed by a right beauty on GOT (see winners ss)

Peaked at a whopping £201 (which for little low roller me is excellent!)

Things went South after that, struggled to land any features on 7-8 slots and that Bloody Rhino was well hungry last night, although this is no reflection on the casino at all.

Hanging in there as I type with last £25 with around 80% of WR completed.

Overall I'd say a good casino and if there are regular low roller friendly offers and the occasional no deposit stuff I can see me becoming a regular here

For me they are fighting for the 2016 award of best newcomer alongside Rizk.

 

[Jono777]

Could well be a contender Col

Well in the end I went from £201 to bust BUT I am not a bad loser and I cannot complain at all for the value of a £24 deposit.

However....

Played my 50 FS on Starburst and won just under £7, switched to DOA and this happened....



So, So close but at least I have a good few quid to play with later as my gaming pot is well n truly empty now until my luck turns

I know Casinos have no control over games etc but at least when a session is enjoyable and LASTS, it all helps.

Cash out or bust I will play here again

 

[geordiecolin]

Could well be a contender Col

Well in the end I went from £201 to bust BUT I am not a bad loser and I cannot complain at all for the value of a £24 deposit.

However....

Played my 50 FS on Starburst and won just under £7, switched to DOA and this happened....



So, So close but at least I have a good few quid to play with later as my gaming pot is well n truly empty now until my luck turns

I know Casinos have no control over games etc but at least when a session is enjoyable and LASTS, it all helps.

Cash out or bust I will play here again

That's a tidy amount for another good session later. Jack has been a very good boy over the weekend for me

 

[Jd666]

Could well be a contender Col

Well in the end I went from £201 to bust BUT I am not a bad loser and I cannot complain at all for the value of a £24 deposit.

However....

Played my 50 FS on Starburst and won just under £7, switched to DOA and this happened....



So, So close but at least I have a good few quid to play with later as my gaming pot is well n truly empty now until my luck turns

I know Casinos have no control over games etc but at least when a session is enjoyable and LASTS, it all helps.

Cash out or bust I will play here again

Think you had my wilds from VS this morning Jon.

2 bonus rounds both with 1 wild each, just 3OAK Jacks on second bonus.

Left it after that

 

[Jd666]

Are you taking a jaffa my friend Had enough sleep 4 hrs worth, After drinking I think that's good amount, I not eat jafa no more, make feel bad, I on the cocunt rings now, Albit I bloodly hate cocunt but I love the biscuits, I have like 3, I had 2 today, I also like the cokkies, Not the bloddy ones CS chat so much about but the ones with hazlenut, I not eat any other one but thee hazle nut,

I love my bargains but pay good money for food I like, Due to fish makes me ill, mushrooms the same, Its hard to find food, that do not horrible horrible recipe, So I have to resort to my biscuits and when getting riposted I not a happy chap,

Gone off them too mate.

Gone onto dark choc and Activia yoghurts now.

 

[Jono777]

That's a tidy amount for another good session later. Jack has been a very good boy over the weekend for me

Good to hear Col, hope you cashed out lol.

Bust the lot in about 15-20 minutes between Rhino, Monty and IR so dead they were it was unreal

Fuming right about now

 

[geordiecolin]

Good to hear Col, hope you cashed out lol.

Bust the lot in about 15-20 minutes between Rhino, Monty and IR so dead they were it was unreal

Fuming right about now

I've been playing DoA for about an hour and I'm bored with it but I made a little from it. Back to Jack later to see if the skinny little shit is in a good mood

 

[goatwack]

Are you taking a jaffa my friend Had enough sleep 4 hrs worth, After drinking I think that's good amount, I not eat jafa no more, make feel bad, I on the cocunt rings now, Albit I bloodly hate cocunt but I love the biscuits, I have like 3, I had 2 today, I also like the cokkies, Not the bloddy ones CS chat so much about but the ones with hazlenut, I not eat any other one but thee hazle nut,

I love my bargains but pay good money for food I like, Due to fish makes me ill, mushrooms the same, Its hard to find food, that do not horrible horrible recipe, So I have to resort to my biscuits and when getting riposted I not a happy chap,

Never thought I'd see the day Spintee gave up on Jaffa cakes. It truly is the end of an era, but then I guess Jaffagate had a lot to do with it :eat::sob::machinegu

I pray that retailers don't start shrinking coconut rings packaging or else it'll be WWIII

 

[ternur]

My experience

I played last night and my experience was very positive.

The support is not available 24/7 yet, but Rafael is very hands on here and their CS seems to be one of the best out there. I used their live chat and the CS rep (Javier) was extremely helpful. Since I already opened my account some time ago, the bonus offer (received an email) was not visible in the cashier, but he gave me his direct email address so he could assist me when I made a deposit. Their support was already closed for the day, but I emailed Javier and had the bonus on my account within 15 minutes. Very impressive.

Account verification was done within 24 hrs and withdrawal paid just short of 5 hrs.

All around very friendly casino. Good to go in my book.

 

[rafelito]

I played last night and my experience was very positive.

The support is not available 24/7 yet, but Rafael is very hands on here and their CS seems to be one of the best out there. I used their live chat and the CS rep (Javier) was extremely helpful. Since I already opened my account some time ago, the bonus offer (received an email) was not visible in the cashier, but he gave me his direct email address so he could assist me when I made a deposit. Their support was already closed for the day, but I emailed Javier and had the bonus on my account within 15 minutes. Very impressive.

Account verification was done within 24 hrs and withdrawal paid just short of 5 hrs.

All around very friendly casino. Good to go in my book.

Hello Ternur,

Thank you for the positive comments

 

[Harry_BKK]

Are you taking a jaffa my friend Had enough sleep 4 hrs worth, After drinking I think that's good amount, I not eat jafa no more, make feel bad, I on the cocunt rings now, Albit I bloodly hate cocunt but I love the biscuits, I have like 3, I had 2 today, I also like the cokkies, Not the bloddy ones CS chat so much about but the ones with hazlenut, I not eat any other one but thee hazle nut,

I love my bargains but pay good money for food I like, Due to fish makes me ill, mushrooms the same, Its hard to find food, that do not horrible horrible recipe, So I have to resort to my biscuits and when getting riposted I not a happy chap,

Never thought I'd see the day Spintee gave up on Jaffa cakes. It truly is the end of an era, but then I guess Jaffagate had a lot to do with it :eat::sob::machinegu

I pray that retailers don't start shrinking coconut rings packaging or else it'll be WWIII

Just been reading this again.

So spintee is off Jaffas but he likes (co)"cunt rings but not the bloo(d)dy ones" :yahoo: :lolsign:

 

[geordiecolin]

Just been reading this again.

So spintee is off Jaffas but he likes (co)"cunt rings but not the bloo(d)dy ones" :yahoo: :lolsign:

I heard that he replaces the (co)cunt rings with Ladies Fingers once a month and I am waiting to hear his thoughts on Flap jacks and Party Rings.

But I don't want to know his experiences of Water Biscuits!

 

[spintee]

Just been reading this again.

So spintee is off Jaffas but he likes (co)"cunt rings but not the bloo(d)dy ones" :yahoo: :lolsign:

OiOi I was juiced up yesterday, and you know I not spell right,

Jaffas are of the list, Would not eat if they was free, Just had a nut ring now and not bad

 

[goatwack]

Just been reading this again.

So spintee is off Jaffas but he likes (co)"cunt rings but not the bloo(d)dy ones" :yahoo: :lolsign:

Aww man, I can feel my breakfast repeating on me! Or should that be "Weeta-pricks"

If he likes bloodied co-cunts so much, he should just switch to jammy dodgers, same sort of thing censored

 

[spintee]

I heard that he replaces the (co)cunt rings with Ladies Fingers once a month and I am waiting to hear his thoughts on Flap jacks and Party Rings.

But I don't want to know his experiences of Water Biscuits!

Oh shit, Party rings I do not care much about, Flapjacks on the other hand another story, I get special deals straight from blackfriars them self Florenten are nice but very rare to find and rum and rasion, Again hard to find, Only place that does them which took a long time to find is Aldi's

 

[sokas]

"What we've done is giving you back your deposit (which was lost) with some wagering requirements.
What we've done is more than fair. So it can be this or amount forfeited"

"Des Red
Instead, we are giving you 100gbp with wagering requirements"

"Then we have added 100gbp
that you can play and win"

"So that's your current balance with WR
You need to play it in order to withdraw the possible winnings"

"it's only 100£ that is locked at the moment until completing the WR
of 40 times"

"I think giving you the chance of winning with 100gbp balance"


So I did exactly that by playing Immortal Romance to complete the wagering requirements and tried to withdraw my winnings

"I’m afraid your withdrawal has been cancelled and unfortunately will not be paid since it isn’t legitimate. As you are aware, two of our terms were breached: delayed bonus rounds and bonus abuse suspicion due to organised bonus abuse by several users.

If you have any question, please don’t hesitate to contact us, we’re on live chat now.

Have a splendid day sir."



Not good!!

 

[rafelito]

"What we've done is giving you back your deposit (which was lost) with some wagering requirements.
What we've done is more than fair. So it can be this or amount forfeited"

"Des Red
Instead, we are giving you 100gbp with wagering requirements"

"Then we have added 100gbp
that you can play and win"

"So that's your current balance with WR
You need to play it in order to withdraw the possible winnings"

"it's only 100£ that is locked at the moment until completing the WR
of 40 times"

"I think giving you the chance of winning with 100gbp balance"


So I did exactly that by playing Immortal Romance to complete the wagering requirements and tried to withdraw my winnings

"I’m afraid your withdrawal has been cancelled and unfortunately will not be paid since it isn’t legitimate. As you are aware, two of our terms were breached: delayed bonus rounds and bonus abuse suspicion due to organised bonus abuse by several users.

If you have any question, please don’t hesitate to contact us, we’re on live chat now.

Have a splendid day sir."



Not good!!

This is getting old Stephen, we already know from which forum you are coming and Redsfan even posted the thread where you guys where trying to shame us here.

So I really can't help out.

Best,

Rafael

 

[sokas]

So what was said here was a complete lie?

"Then we have added 100gbp
that you can play and win"

"So that's your current balance with WR
You need to play it in order to withdraw the possible winnings"

 

[rafelito]

So what was said here was a complete lie?

"Then we have added 100gbp
that you can play and win"

"So that's your current balance with WR
You need to play it in order to withdraw the possible winnings"

Please refer to previous posts, I will not go over this over this again.

 

[sokas]

It was very clearly a lie.

 

[TNY]

Had my first go at this casino today. got a few hours out of a couple of $20 deposits. really enjoyed the casino layout and game play was exceptional. Might make it a once a weeker and see how it turns out.

 

[Jono777]

Try as we might, there is always one who won't 'lie down' even when caught out.

Yes I don't know the full in's and out's of the situation but I also don't need to! - I read in between the lines and get the big picture, too long in the tooth with this game to believe otherwise.

What does piss me off is chancers, opportunists, liars, cheats, fraudsters etc etc spoil my chances as a low roller of being looked after by this or any other casinos for that matter.

Can spend £££'s and months building up a deposit history with 'XYZ' casino only to be offered nothing as one scamster got away with a few quid.

Buck up, grow a conscience and some brains and move on.

This is supposed to be a BBF thread but has been tainted throughout by fraudster related actions.

Back to the BBF:

Only 2 deposits thus far from me but I have no negatives to report (apart from not winning!)

Smooth as a baby's ass slot play, all the games I need, great CS, good site layout, SUB & FS credited without having to chase up.

All VERY good!

 

[pmhcfc]

Well I've had a cracking time at Chance Hill, no complaints about the games, the layout, the staff and the time it takes for a withdrawal...I only have one gripe and that's having to pay a fee to deposit and to withdraw.

I think it'a bloody cheek being charged to deposit via a debit card, it's very old fashioned and annoys people. I cannot believe a casino gets charged the same amount by the bank and besides, even if they were, they should not pass that cost onto its customers.

That said, I've had some nice wins here so I suppose I shouldn't complain that much.

 

[redsfan]

The casinos are charged MORE because the indutry is seen as higher risk because of Chargebacks

 

[The Viking]

i got an invitation to sign up to there new casino IKIBU, but couldnt sign up as my country aint listed.
so if you guys fix it might try it out as they promise payout within 3 hours

 

[colinsunderland]

The casinos are charged MORE because the indutry is seen as higher risk because of Chargebacks

Why is that a higher risk, if a chargeback is made the banks don't lose as its taken from the retailer

 

[rafelito]

i got an invitation to sign up to there new casino IKIBU, but couldnt sign up as my country aint listed.
so if you guys fix it might try it out as they promise payout within 3 hours

I will need to double check, but I believe we are not able to accept your country as of now.

Best,

Rafaelito

 

[mina1929]

Still love this casino and this tread reminds me to deposit there this week and try DOA and I will win

 

[redsfan]

Why is that a higher risk, if a chargeback is made the banks don't lose as its taken from the retailer

And do you think the bank staff their fraud departments for free?

 

[colinsunderland]

And do you think the bank staff their fraud departments for free?

no but they would still be there if no casino's exisited. I've read in more than one place, very few casino chargebacks actually go through because of the amount of evidence casino's collect about the customer, how true that is I don't know.

 

[pmhcfc]

Well I've had a cracking time at Chance Hill, no complaints about the games, the layout, the staff and the time it takes for a withdrawal..
That said, I've had some nice wins here so I suppose I shouldn't complain that much.

Well I need to edit this....

My docs all approved four days ago, had a nice withdrawal..no issues...Happy Bunny!

However, I had two more withdrawals Friday and still pending today so because of no chat over weekend I waited to speak to someone...They tell me the people who verify their docs were now saying photo ID was blurry...Eh?? Anyway, I was asked to re-upload and was promised all would be sorted within three hours...

Four hours passed before I go back and still not done...I spoke to the same rep who, I have to say, was superb on the first chat we had. The out-sourced company were still saying they only received back of licence...Many frustrating minutes later they finally found the front that I'd sent and approved the documents (again). Rep (strangely going by the name of 'Green' - spoke to 'Blue' on Friday) called his finance team and got withdrawals processed straight away.

Now apart from 'Green' getting a little defensive when my frustration started to simmer over a little bit, he / she was fantastic and very helpful -and in the end everything was sorted. It is just very frustrating when docs are approved, you get withdrawal then have to wait FOUR days for the next withdrawal because somebody outside of the casino suddenly decides a document isn't actually approved.

Overall I have found Casino itself to be superb but they are being let down by an outside party which might not help them going forward. Being treated well by the Casino (from a Customer Service standpoint) is very important to me and I could have taken offence at 'Green' saying (I'll cut and paste):

No need to get upset with me as I’m only trying to resolve everythin. So basically no one is doing exactly what they are supposed to

and then

No need to yell as if I were an animal

This was in response to me typing 'GRRRR '

I can only assume he or she is fairly young and will perhaps understand that we (as customers) will take our frustration out on them as they are in the firing line, so to speak. I was not rude or 'shouty' nor was I giving him/her ball ache.

Not a complaint just an honest review of a new casino. I can see them easily being voted as 'Best Newcomer' - They may just lose out though because of this out-sourcing and, my biggest pet-hate, this charging for deposits and withdrawals.