Baptism by Fire Chancehill giving it a go

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Good experience for me, made a sizeable withdrawal after my 4th deposit
Live chat were very helpful after my balance disappeared after meeting the wagering, an incomplete game was the problem.
Uploaded docs which were processed within 24 hours and payments processed quickly.
I'll be playing there again.
 
Just made my 1st deposit (2nd in theory) NO BONUS :eek2:

Straight to live help, Very pleasant and added it whiten 20 seconds lol, The whole live chat since clicked took 60 seconds or less, Thats how it should be done,

I said before the terms and lay out are some, if not the best I have seen, And clearly shows your free spins / Bonus :)

Going to get on with it now, wish me luck
 
so I thought I would give these a go after getting an email from them and my interaction on the thread earlier today, however

Email states

Receive a 100% up to £100 reload, with extra free spins in Secrets of Atlantis!
You still haven't made a deposit in our new platform, and we want to make it easy on you: 100% up to £100 reload with 75 free spins (25 of them on Netent's new awesome slot, Secrets of Atlantis!).

Terms at the bottom of the email state

Minimum deposit: £20. Bonus: 50% match bonus up to £100. Conditions: max bet £5, WR 45xbonus, general terms apply.

On logging in and going to the deposit screen I get

chancehill.webp

So thats me out

3 different messages depending on where I look, hardly a great start :(

oh and this at the bottom of the mail
[www chancehill com]Click Here to Unsubscribe
isn't a link so you can't click, and if it was meant to take you the the URL thats in brackets then that isn't an unsubscribe link!
 
However, we found that most players lost their funds but were all requesting withdrawals. As it is known, SMM allows an accumulative bonus feature which players were delaying. Once their wagering was finished or bonus lost, they spun the wheel, collected the winnings and withdrew. So, in other words, they were turning bonus money into real money without wagering it. This is where the bonus abuse takes place: it is strictly forbidden in our terms: "Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited." Outdated URL (Invalid)

Therefore, all withdrawals were cancelled. IGC risk team was contacted and, while they investigated, the wheel of spin funds were returned to players with the actual wagering of our welcome bonus, so as to keep bonus money as bonus money until it was wagered into real money. If the IGC team confirmed that this was a group of connected players following a collective bonus abuse strategy, the funds would be removed and non-played deposits returned. It was certainly confirmed.

But you have not even refunded people's deposits, you have with held their entire balances.

I put it to you that you returned the bonuses to their accounts with the original wagering with the hope that everyone would bust out as is likely with 45x wagering. Then when 2 of them actually managed to complete the wagering with circa £1k and £2k end balances and effectively completed the terms of the sign up bonus as required. Despite being told by your representatives on Live Chat that they would have to complete wagering before being permitted to withdraw you then decided to hide behind the term above because you did not fancy payng out the £3k winnings. Lets face it this is not the first time you have shied away from paying out to a substantial winning customer.

From our point of view, the case is quite clear. Players who tried to abuse the system and lost their deposit have been banned.

Not everyone has been banned, some managed to complete the loophole and withdraw a profit with no action taken.
 
Can you tell me where Hi, I'm new to this forum, please could you tell me how I make a complaint about Chance Hill. They have withheld £1006 of my winnings that I won on Friday evening and have now blocked me on live chat and messenger. They are also not responding to my emails. I have requested their complaints procedure but was just sent a smiley face by their chat agent before blocking me. I have submitted my claim to IBAS and action fraud who have confirmed it is cyber crime but the gambling commission have said I also need to escalate a complaint with Chance Hill themselves but obviously I can't do that as they have blocked me? Any advice gratefully received
Thanks
Katie
 
I must say that I have never more been rooting for a casino.
If it wasn't for sharks taking advantage of casino's in such underhand ways then more honest punters would be offered much more favourable deals.

I can see and respect that this forum leans towards the casinos as it is geared towards recreational play.

However there is little sympathy here for online casinos such as Chance Hill prey on the weak willed advertising 'great' promotions with xxx% bonuses up to hundreds of pounds, yet with T&C requiring wagerings that all but ensure that customers rarely actually see any of the bonuses they are given (e.g. 45x wagering with a typical 4% house edge sees the casino's edge to be around 180% of the amount being wagered). Usually requiring a small (T&C apply) link to be clicked on and then again a "bonus T&C" to be further clicked on & sometimes even a third link to access the list of excluded/restricted games.

Then as any slot with low variance gets used by too many customers to try and grind out the wagering it is swiftly 'excluded' from wagering or has its contribution reduced markedly. Furthermore when a casino fails to plug an industry wide known loophole in one of their games that Williams themselves notified their clients of around a year ago they get all indignant and cry foul play and act the injured party to illicit sympathy. This after (quite rightly) making the punters complete the original terms of the offer yet confiscating their winnings after they have done so.

Punters being 'dishonest' in exploiting a loophole are no more dishonest than the casinos themselves in my eyes and Chance Hill's general behaviour is particularly poor both in this instance and historically. I have abolutely no sympathy.
 
I can see and respect that this forum leans towards the casinos as it is geared towards recreational play.

However there is little sympathy here for online casinos such as Chance Hill prey on the weak willed advertising 'great' promotions with xxx% bonuses up to hundreds of pounds, yet with T&C requiring wagerings that all but ensure that customers rarely actually see any of the bonuses they are given (e.g. 45x wagering with a typical 4% house edge sees the casino's edge to be around 180% of the amount being wagered). Usually requiring a small (T&C apply) link to be clicked on and then again a "bonus T&C" to be further clicked on & sometimes even a third link to access the list of excluded/restricted games.

Then as any slot with low variance gets used by too many customers to try and grind out the wagering it is swiftly 'excluded' from wagering or has its contribution reduced markedly. Furthermore when a casino fails to plug an industry wide known loophole in one of their games that Williams themselves notified their clients of around a year ago they get all indignant and cry foul play and act the injured party to illicit sympathy. This after (quite rightly) making the punters complete the original terms of the offer yet confiscating their winnings after they have done so.

Punters being 'dishonest' in exploiting a loophole are no more dishonest than the casinos themselves in my eyes and Chance Hill's general behaviour is particularly poor both in this instance and historically. I have abolutely no sympathy.
You and your friends practices for me amounts to organised fraud and can not be defended or advocated as punters getting their own back.
 
I must say that I have never more been rooting for a casino.
If it wasn't for sharks taking advantage of casino's in such underhand ways then more honest punters would be offered much more favourable deals.

I am a 30somthing Mum of 2 that enjoys my downtime playing some slots and occasionally bingo. I signed up and played lots of different games on Chance Hill and for once I got lucky ( or not so much it seems ) and because I actually won for once you think I am a shark and that I deserve to have my money stolen?
 
I can see and respect that this forum leans towards the casinos as it is geared towards recreational play.

However there is little sympathy here for online casinos such as Chance Hill prey on the weak willed advertising 'great' promotions with xxx% bonuses up to hundreds of pounds, yet with T&C requiring wagerings that all but ensure that customers rarely actually see any of the bonuses they are given (e.g. 45x wagering with a typical 4% house edge sees the casino's edge to be around 180% of the amount being wagered). Usually requiring a small (T&C apply) link to be clicked on and then again a "bonus T&C" to be further clicked on & sometimes even a third link to access the list of excluded/restricted games.

Then as any slot with low variance gets used by too many customers to try and grind out the wagering it is swiftly 'excluded' from wagering or has its contribution reduced markedly. Furthermore when a casino fails to plug an industry wide known loophole in one of their games that Williams themselves notified their clients of around a year ago they get all indignant and cry foul play and act the injured party to illicit sympathy. This after (quite rightly) making the punters complete the original terms of the offer yet confiscating their winnings after they have done so.

Punters being 'dishonest' in exploiting a loophole are no more dishonest than the casinos themselves in my eyes and Chance Hill's general behaviour is particularly poor both in this instance and historically. I have abolutely no sympathy.

I think what happened was explained clearly enough in earlier post. I do think it should have been handled better, ie not returning winnings as bonus funds, but have yet to see a single screenshot of chat saying what you stated in your first post on this thread, nor anything to back up the claims that live chat said withdrawals would be processed once 45x wagering was met on the returned funds.

There was a clear breach of the terms and conditions, and if were not for them returning the funds as a bonus I would have no sympathy with anyone. As it stands, 'if' people were told that if they completed wagering, which no one has seen any evidence of despite asking, then I think they should be paid, assuming that was what was said and it was clear and not a twisting of words by the customers.

I also don't think deposits should be returned, it wasn't the casino who breached the terms.
 
I am a 30somthing Mum of 2 that enjoys my downtime playing some slots and occasionally bingo. I signed up and played lots of different games on Chance Hill and for once I got lucky ( or not so much it seems ) and because I actually won for once you think I am a shark and that I deserve to have my money stolen?

Are you suggesting that you have no connection with this group who discussed and organised themselves to take advantage of the Casino's oversight in allowing such a game to be included in wagering requirements?
Your not one of this group who joined Casinomeister on mass in order to post their story in here expecting it to advance your causes?
 
Are you suggesting that you have no connection with this group who discussed and organised themselves to take advantage of the Casino's oversight in allowing such a game to be included in wagering requirements?

You sound just like Live Chat!!! I have no clue what you are talking about but I have been accused of being part of some sort of conspiracy and they are using this as an excuse to steal my winnings and I will not let them get away with it
 
You sound just like Live Chat!!! I have no clue what you are talking about but I have been accused of being part of some sort of conspiracy and they are using this as an excuse to steal my winnings and I will not let them get away with it

Well you really need to explain in more detail of what happened or no one can judge if you have been treated fairly or not.
 
Yes I did and I entered this forum to ask for advice about these cheating scoudrals, I wasn't expecting to be accused of goodness knows what by its members aswell! Your worse than the casino! Obviously came to the wrong place for advice!

How very dare I ask some pertinent questions and expect a full answer. :eek:
 
How very dare I ask some pertinent questions and expect a full answer. :eek:

You asked me if I was part of some group or something and I said I have no idea what your talking about! The a answer is No but you obviously have some idea what they are talking about so could you shed some light on it and explain to me how it means they are able to steal my money?
 
I did in my original post

Can you tell me where Hi, I'm new to this forum, please could you tell me how I make a complaint about Chance Hill. They have withheld £1006 of my winnings that I won on Friday evening and have now blocked me on live chat and messenger. They are also not responding to my emails. I have requested their complaints procedure but was just sent a smiley face by their chat agent before blocking me. I have submitted my claim to IBAS and action fraud who have confirmed it is cyber crime but the gambling commission have said I also need to escalate a complaint with Chance Hill themselves but obviously I can't do that as they have blocked me? Any advice gratefully received
Thanks
Katie

Nope you didn't.

What reason did they give you for withholding your winnings, did you use a bonus, did you complete wagering, and was one of the games the Monopoly one mentioned in the thread recently?

The complaints procedure is pretty clear, if they have blocked you on live chat, email them which if they don't respond to then you can take it further.

You can also PM the rep on here to make him aware of whats going on on the thread. As they are trying to become accredited then I would suggest he will want to sort any problems out :)
 
Nope you didn't.

What reason did they give you for withholding your winnings, did you use a bonus, did you complete wagering, and was one of the games the Monopoly one mentioned in the thread recently?

The complaints procedure is pretty clear, if they have blocked you on live chat, email them which if they don't respond to then you can take it further.

I signed up and played starburst because I had free spins and grim muerto and monopoly ( this is obviously the one they don't like but it was the 1st or 2nd game on the screen so I just fancied it I really can't see how that means I did something wrong? Anyway I had money I a bonus wheel at the top and it said spin now or carry on playing so I played my free spins and the other game and when I went to back to it the game had dissapeared. I went on live chat and they said it was because that game was being abused but that I could go and spin the wheel and they would put 45x wagering on any winnings which was fine because to be honest I thought all sign ups had wagering anyway. So I asked which games were allowed and they said any but not Monoploy so I plYed on pretty much every game and ended up completing the waging with £1006!!! I then went to withdraw and they needed ID so I sent that. I got an email saying my ID was verified and that my funds would be in my account in 3 days. I then got an email saying it had been cancelled so I went back to live chat and the guy apologised and said it would be ok now. I checked and the money had been put back into the casino account but -£6!? Anyway I wasn't going to argue about £6 so I just withdrew again. After a few days it was still showing as pending so I contacted them again and again apologised and said would be in that afternoon! He even congratulated me on my win!!! So naturally I trusted it would be OK and checked the next day! Still pending so went back again only this time it was completely different! They said I was being investigated for abusing bonuses and asking me about how I heard of them and of the monopoly game. They wouldn't answer any questions just kept saying it would speed things up if I told them! Even though I'd already had.
Sorry for the essay, anyway from there i just didn't get anywhere and they ended up blocking me.I got some legal advice and I've made an IBAS claim and action fraud but I've never experienced anything like this so I found this forum hoping to get some help/answers
 
I signed up and played starburst because I had free spins and grim muerto and monopoly ( this is obviously the one they don't like but it was the 1st or 2nd game on the screen so I just fancied it I really can't see how that means I did something wrong? Anyway I had money I a bonus wheel at the top and it said spin now or carry on playing so I played my free spins and the other game and when I went to back to it the game had dissapeared. I went on live chat and they said it was because that game was being abused but that I could go and spin the wheel and they would put 45x wagering on any winnings which was fine because to be honest I thought all sign ups had wagering anyway. So I asked which games were allowed and they said any but not Monoploy so I plYed on pretty much every game and ended up completing the waging with £1006!!! I then went to withdraw and they needed ID so I sent that. I got an email saying my ID was verified and that my funds would be in my account in 3 days. I then got an email saying it had been cancelled so I went back to live chat and the guy apologised and said it would be ok now. I checked and the money had been put back into the casino account but -£6!? Anyway I wasn't going to argue about £6 so I just withdrew again. After a few days it was still showing as pending so I contacted them again and again apologised and said would be in that afternoon! He even congratulated me on my win!!! So naturally I trusted it would be OK and checked the next day! Still pending so went back again only this time it was completely different! They said I was being investigated for abusing bonuses and asking me about how I heard of them and of the monopoly game. They wouldn't answer any questions just kept saying it would speed things up if I told them! Even though I'd already had.
Sorry for the essay, anyway from there i just didn't get anywhere and they ended up blocking me.I got some legal advice and I've made an IBAS claim and action fraud but I've never experienced anything like this so I found this forum hoping to get some help/answers

Its better to write too much than too little as people can then see exactly what happened.

I have a feeling the rep will reply to this one so I would hold on a little and see what he says. How did you find out about the casino?
 
Its better to write too much than too little as people can then see exactly what happened.

I have a feeling the rep will reply to this one so I would hold on a little and see what he says. How did you find out about the casino?

My sister, she plays loads so always looking for sign up offers but they wanted me to give them her details which I think is outrageous that they even asked but that I refused they seemed to take as some kind of indication of guilt? It's all very bizarre
 
My sister, she plays loads so always looking for sign up offers but they wanted me to give them her details which I think is outrageous that they even asked but that I refused they seemed to take as some kind of indication of guilt? It's all very bizarre

Oh they also said you can't play €35 spins, and I said I hadn't and my account is in pounds, they then said come on katie £35! Honestly it was like I was in a dodgy cops and robbers movie!! I'd be laughing if it wasn't so much money at stake
 
You and your friends practices for me amounts to organised fraud and can not be defended or advocated as punters getting their own back.

Lol, they're not my friends as much as anyone in this forum is your friend. Neither am I advocating or defending it as some sort of revenge.

We are coming at onlne casino use/play from different viewpoints, this I recognise & accept, almost business versus hobby. This forum seems to be geared towards more recreational play whereas the only reason I use online casinos is with the aim of making profit through advantage play or +EV promotions or loopholes such as the SMM loophole and this is where the other forum is coming from.

If 'we' in the other forum do a loophole and get rumbled then it's a fair cop & it is made clear that members should never invest more than they are prepared to lose. Had CH from the start told everyone 'tough, you gamed our promotion so we're keeping your deposit as it's technically now winnings which are forfeit according to our T&Cs" then fair enough there would be no arguments. However they didn't, they gave the withdrawals back as bonus funds and told people to complete the wagering & when some did and CH were faced with large payouts only then did they backtrack and confiscate the winnings.

They essentially lied and are as bad as 'us' if you want to look at it another way which does not bode well for their honest players should anyone get a big win like the guy in Cyprus.
 
For now I have made my position clear on the matter and I will wait to see how it progresses. This site is not about sides at all. It is about fair play and the promotion of the relationship between all things casino and their punters.
It would be interesting to note exactly how big the spike in new members there has been within the past few days and how many of those are from this cheaters forum?
 
What I have come to notice is the shear amount of times I have heard I am a single mum or mum of 2 :what:

its something I picked up on? It does not matter if single / married with 20 kids, Its just that the line pops up more than often,

The way I look at this situation is that there rules is some of the best I have seen, Its all clear and not no rubbish, Ok so there missed the game from the disallowed list, But rules clearly state holding up a bonus round or free games while using a bonus is forbidden, Now why didnt they play the game and just before they busty out than spin the wheel? We all know why as they was trying to abuse the system,


Its why us small rollers do not get many bonus no more, Because people abuse the system
 
It is the kind of people in that closed forum whose aim is to exploit a casino, that perhaps is the reason why bonus terms are getting so complicated and why bonuses are not as good as they used to be.

It furthermore costs the casino a lot of money, time and resource.

Whilst I am all for making money off a casino, I do it fairly and squarely.

I have more respect for the likes of Nicola who found out that a certain Netent game could be exploited and reported it to Netent (but I stand corrected if I am wrong - the game referred to is Frankenstein) than this group of people that eventually will fuck it up for all of us.
 
What I have come to notice is the shear amount of times I have heard I am a single mum or mum of 2 :what:

its something I picked up on? It does not matter if single / married with 20 kids, Its just that the line pops up more than often,

The way I look at this situation is that there rules is some of the best I have seen, Its all clear and not no rubbish, Ok so there missed the game from the disallowed list, But rules clearly state holding up a bonus round or free games while using a bonus is forbidden, Now why didnt they play the game and just before they busty out than spin the wheel? We all know why as they was trying to abuse the system,


Its why us small rollers do not get many bonus no more, Because people abuse the system
I'm not sure if your referring to me but I never said I was a single Mum?im happily married thank you. and I was only describing my situation as I think it's ludicrous being described as some kind of criminal when in reality I couldn't be further from that description.
Yes I played that stupid monopoly game and I wish I hadn't!! Only because it was on the front page of the site until they removed it!!! And I only went and played other games because the game prompted me to, and if by busty out you mean have no money left that isn't true! I did spin the wheel in the end with no money left but that's because they told me the game wouldn't be available for a while so I carried on playing others until my money ran out then had to wait for them to put it back on!!!!! Everything I did was exactly as they requested!!!!
 
It is the kind of people in that closed forum whose aim is to exploit a casino, that perhaps is the reason why bonus terms are getting so complicated and why bonuses are not as good as they used to be.

It furthermore costs the casino a lot of money, time and resource.

Whilst I am all for making money off a casino, I do it fairly and squarely.

I have more respect for the likes of Nicola who found out that a certain Netent game could be exploited and reported it to Netent (but I stand corrected if I am wrong - the game referred to is Frankenstein) than this group of people that eventually will fuck it up for all of us.

And yet these folk come here expecting the full support of this fora's members without being asked relevant questions?
I suspect that they will learn that gambling commissions and intermediaries are there for the protection of casinos as well as their punters :D
 
I'm not sure if your referring to me but I never said I was a single Mum?im happily married thank you. and I was only describing my situation as I think it's ludicrous being described as some kind of criminal when in reality I couldn't be further from that description.
Yes I played that stupid monopoly game and I wish I hadn't!! Only because it was on the front page of the site until they removed it!!! And I only went and played other games because the game prompted me to, and if by busty out you mean have no money left that isn't true! I did spin the wheel in the end with no money left but that's because they told me the game wouldn't be available for a while so I carried on playing others until my money ran out then had to wait for them to put it back on!!!!! Everything I did was exactly as they requested!!!!

Know you didnt say you was single, But alot do, My apoligies there, You did however mention you have two kids, I just do not know why people mention this or if its any persons business or of any interest, Saddam Hussein nhad ariound 30 kids and didnt dtop him from doing things naughty,

In any case your case seems to be o.k, You played the game which at the time was allowed (was it? did you read the rules) as in the last few days there seem to have had some kind of fraudsters hitting there site, Hense why you may have ran into trouble,

If they removed the game why you was playing than thats not your fault, i can assure you that if your genuine than it will be fixed, I know its bad timing and horrible to wait, But they will know if your genuine,
 
I signed up and played starburst because I had free spins and grim muerto and monopoly ( this is obviously the one they don't like but it was the 1st or 2nd game on the screen so I just fancied it I really can't see how that means I did something wrong? Anyway I had money I a bonus wheel at the top and it said spin now or carry on playing so I played my free spins and the other game and when I went to back to it the game had dissapeared. I went on live chat and they said it was because that game was being abused but that I could go and spin the wheel and they would put 45x wagering on any winnings which was fine because to be honest I thought all sign ups had wagering anyway. So I asked which games were allowed and they said any but not Monoploy so I plYed on pretty much every game and ended up completing the waging with £1006!!! I then went to withdraw and they needed ID so I sent that. I got an email saying my ID was verified and that my funds would be in my account in 3 days. I then got an email saying it had been cancelled so I went back to live chat and the guy apologised and said it would be ok now. I checked and the money had been put back into the casino account but -£6!? Anyway I wasn't going to argue about £6 so I just withdrew again. After a few days it was still showing as pending so I contacted them again and again apologised and said would be in that afternoon! He even congratulated me on my win!!! So naturally I trusted it would be OK and checked the next day! Still pending so went back again only this time it was completely different! They said I was being investigated for abusing bonuses and asking me about how I heard of them and of the monopoly game. They wouldn't answer any questions just kept saying it would speed things up if I told them! Even though I'd already had.
Sorry for the essay, anyway from there i just didn't get anywhere and they ended up blocking me.I got some legal advice and I've made an IBAS claim and action fraud but I've never experienced anything like this so I found this forum hoping to get some help/answers

Hey Katie,

Could you please PM me your username, I will try and take a look at what happened, you might have been mixed up in all of the mess of the bonus abusers.

Best regards,

Rafelito
 
Lol, they're not my friends as much as anyone in this forum is your friend. Neither am I advocating or defending it as some sort of revenge.

We are coming at onlne casino use/play from different viewpoints, this I recognise & accept, almost business versus hobby. This forum seems to be geared towards more recreational play whereas the only reason I use online casinos is with the aim of making profit through advantage play or +EV promotions or loopholes such as the SMM loophole and this is where the other forum is coming from.

If 'we' in the other forum do a loophole and get rumbled then it's a fair cop & it is made clear that members should never invest more than they are prepared to lose. Had CH from the start told everyone 'tough, you gamed our promotion so we're keeping your deposit as it's technically now winnings which are forfeit according to our T&Cs" then fair enough there would be no arguments. However they didn't, they gave the withdrawals back as bonus funds and told people to complete the wagering & when some did and CH were faced with large payouts only then did they backtrack and confiscate the winnings.

They essentially lied and are as bad as 'us' if you want to look at it another way which does not bode well for their honest players should anyone get a big win like the guy in Cyprus.



1. There was no SMM loophole. Our terms clearly state that delaying bonus rounds is not allowed. If a player accidentally does this, the team would analyse it and maybe allow it as a goodwill gesture. But having you publicly admit it really saves our team some analysis time. Where rounds delayed with SMM? Yes; end of case.

2. To put an end to this discussion, I find it appalling that we have players publicly bragging about bonus abuse. I find it ethically deplorable and with a critical repercussion in the industry. Casinos have been recently criticised for restricting their bonus terms, but apparently now we're also being criticised for not condoning and giving a happy face to those who publicly announce that they sign up to abuse our system. Please, let's stop this joke and be serious.

Best regards,
 
Hey Katie,

Could you please PM me your username, I will try and take a look at what happened, you might have been mixed up in all of the mess of the bonus abusers.

Best regards,

Rafelito
Hi,
it's Katiegb26, i can see that there is clearly an issue with the Monoploy game although I still don't understand how you can manipulate a casino game but I understand that they have to take precautions but I feel like I have been toyed with despite doing everything exactly as they asked me too. Any help/advice would be greatly appreciated
Regards
Katie
 
Hi,
it's Katiegb26, i can see that there is clearly an issue with the Monoploy game although I still don't understand how you can manipulate a casino game but I understand that they have to take precautions but I feel like I have been toyed with despite doing everything exactly as they asked me too. Any help/advice would be greatly appreciated
Regards
Katie

Just PM´d you
 
so I thought I would give these a go after getting an email from them and my interaction on the thread earlier today, however

Email states



Terms at the bottom of the email state



On logging in and going to the deposit screen I get

View attachment 70468

So thats me out

3 different messages depending on where I look, hardly a great start :(

oh and this at the bottom of the mail
[www chancehill com]Click Here to Unsubscribe
isn't a link so you can't click, and if it was meant to take you the the URL thats in brackets then that isn't an unsubscribe link!

Hello Colin,

You must have been registered in our old platform, so you now can not see any offers on our current platform (we are working on trying to find a fix for this).

If you got the email you are eligible for the offer, just open the Live Chat and we will credit it for you :)

Best,

Rafelito
 
Know you didnt say you was single, But alot do, My apoligies there, You did however mention you have two kids, I just do not know why people mention this or if its any persons business or of any interest, Saddam Hussein nhad ariound 30 kids and didnt dtop him from doing things naughty,

In any case your case seems to be o.k, You played the game which at the time was allowed (was it? did you read the rules) as in the last few days there seem to have had some kind of fraudsters hitting there site, Hense why you may have ran into trouble,

If they removed the game why you was playing than thats not your fault, i can assure you that if your genuine than it will be fixed, I know its bad timing and horrible to wait, But they will know if your genuine,

I can see where your coming from, it genuinely wasn't meant as a sob story just character reference I guess. No I didn't read any T&C's until after they said there was issues ( very irresponsible I know but I play games for fun so don't usually bother ) so if it said that game wasn't allowed then that part I accept but why let me carry on and get excited about a win if they had no intention of paying?
I hope your right but last contact I had they said their decision was final! Even though no one had actually given me one! It's all very frustrating
 
All sorted!!! Thanks too those of you who showed support or offered constructive advice!!
HUGE thanks to Rapael your a star Happy Lady here

Congratulations. I am sorry that I was wrong to have tied you into the same camp as those mentioned in this thread. Obviously your case must have been purely coincidence,especially given as the slot SMM was involved with both.
Enjoy your win. Col :thumbsup:
 
and yet, despite numerous requests, you have yet to show a single screenshot of any live chat conversation backing up a single claim you make.

If you are going to make accusations, then at least have the balls to back up what you say.

I have no screenshots, the LC conversations I quoted were not mine but were collated from people's posts in the 'other forum'. Rafa has not categorically denied the accuracy though he did state some may be exaggerated but then neither did he provide the chat logs to back his claim up did he? Believe them or not, quite frankly your opinion matters not a jot to me.
 
I have no screenshots, the LC conversations I quoted were not mine but were collated from people's posts in the 'other forum'. Rafa has not categorically denied the accuracy though he did state some may be exaggerated but then neither did he provide the chat logs to back his claim up did he? Believe them or not, quite frankly your opinion matters not a jot to me.

yet earlier in the thread you said you could get them

As for my opinion, quite frankly, don't post on a public forum then.

You come on, make accusations that you have absolutely no proof of, get exposed as being scammers, then cry because someone calls you out on your claims.

As for him posting chat logs, he's not the one who made the accusations, and he most certainly shouldn't post chat logs of private conversations without permission from the person involved.

Just to remind you

I can assure you it is not made up though the forum is a subscription only one & I am not sure if I am allowed to discuss other forums here. Feel free to PM me and am happy to message back with screengrabs of the for all you non-believers.
 
Just to add a few points here.

The forum in question will be the death knell of casino bonuses.

I work as a consultant to a few casinos and part of my work is being registered as a premium member on there and relaying any issues that may or may not arise on this site for them to be aware of. One client had my log in and watched a customer repeat word for word what he had said and that he had done his familys accounts all on the same computer. We didnt know this but when we checked this invalidated all bar 1 of his bonuses.

To answer the casino managers posts, these are not syndicates per si. They are indiviudals who as a group share info but mostly pay for it off of the site owner.

The Monopoly Loophole has been known for some months now and you should have been made aware of this when you intergrasted the software. Maybe you were with your T&Cs but should have informed your compliance teams as well to look for Monpoly play first to see how the funds were used.
 
You and your friends practices for me amounts to organised fraud and can not be defended or advocated as punters getting their own back.


I can't agree with that. If each player is playing as an individual with only one account and no sharing of funds, then this isn't a syndicate. As mentioned previously, if simply telling someone about a good opportunity is considered a breach of terms, this entire community is a liability.

And the way the game here has been used does not constitute a breach of terms to my eyes. The game specifically offers the player the choice to hold over playing the bonus wheel. Like with the Gala IBAS issue, use of a built in game feature cannot be considered a violation of terms. I've dealt with similar issues where a major Playtech casino claimed that use of the autoplay feature constituted a 'robot' which was prohibited by terms. If we follow this type of logic we end up in a situation where an operator could write into their terms that clicking the 'spin' button on any slots game when you have a bonus is a breach of terms. Obviously players aren't going to expect this and vast swaths would be caught out. Defining in built features of a game as in breach of terms creates more issues for players than it solves.

The specific term here cites delay of bonus rounds - this was put in place across the industry due to a rash of players forcing the delay of bonus features by exiting the game when they triggered the bonus feature. Applying it to a bonus feature that actively endorses the player holding over playing the round is not what this term was originally intended to prevent when it proliferated across the industry. The original problem was players forcing an action that would not naturally occur within the game (most games will insist on you actively finishing your round before they can be closed). This issue involves the game doing naturally what it was intended to do. The term is being used in a make shift manner in this case.

I also wouldn't be so quick to demonise smart players. Every single player here plays with the intention of winning. That's everyone's desired outcome. As long as these players do no more than use smart play that's within the rules they've done nothing wrong. The unfortunate truth is there's a significant cross over between those players that are smart enough to beat the house and those that choose to run multiple accounts under a variety of names. And that's where the big '?' hangs over this case for me. Without doubt multi-accounting is a breach of terms and quite likely from the advice I've been given illegal, though the likelihood of prosecution appears to vary with the nature of the alternative IDs. Regardless of the legal status, where a person operates an in a name other than their own they've broken the rules. Alongside this, if the players are actively collaborating, rather than simply sharing a bit of information, then this becomes a syndicate and that again is against rules.

There's nothing morally wrong about striving to win as long as you play within the rules.

I'd also contest the concept that smart players are solely to the detriment of the regular player. Firstly this presumes that if casinos could be more generous to players they would be. That may be true in some cases, but the majority of operators would more happily pocket the extra money than give more back to their players. I've heard similar concepts bandied about by smart players who resent the cut affiliates take, arguing that the bonus offers would be better if operators didn't have to pay affiliates.

More significantly though, in almost every case where a casino is caught running cheating games it comes as a byproduct of a smart player. Regular players generally don't have the incentive to learn about the mathematics and theory of gambling that a winning player does and by and large won't rack up enough play with a consistent strategy on a single game to prove an issue. In short, these players provide a hidden regulatory force that helps keep software providers honest for the rest of you. Without them cheating software would almost never be exposed.

If there's no strong evidence to suggest that these accounts are being run as a syndicate or not by the people named on the accounts then I'd suggest that a similar ruling to that Gala case may be in the works here. For any account that does not show evidence of breach of terms the result should be that the proper wagering requirement should be restored and the player would have to complete that requirement before they could withdraw (without breach of other terms). Any account that lost would be left as is. Any account that is shown to have breached terms should have their deposit refunded.

TP
 
Isnt the whole debate over holding bonus rounds / winnings while a bonus is active?

I do not think the game is the problem here as I know many of sites you can play the game with the bonus, The problem goes back to collecting built up cash which a bonus was used for,

So if the game was allowed or not the rules was clearly breached, By delaying a bonus round or winnings untill such time bonus is exhausted, Or what ever the rules is, It on just about every site on the net,

Now whether the same people who looked at Gala's case will look at it that way than who know's

I agree with colinsunderland here that wamphyri has came on here stating things that may not be true, How does he not know if the other people on the other said forum got a few people together ? and pulled in a syndicate?

He has already said he can grab screen shots which turns out to be false,
 
I can't agree with that. If each player is playing as an individual with only one account and no sharing of funds, then this isn't a syndicate. As mentioned previously, if simply telling someone about a good opportunity is considered a breach of terms, this entire community is a liability.

And the way the game here has been used does not constitute a breach of terms to my eyes. The game specifically offers the player the choice to hold over playing the bonus wheel. Like with the Gala IBAS issue, use of a built in game feature cannot be considered a violation of terms. I've dealt with similar issues where a major Playtech casino claimed that use of the autoplay feature constituted a 'robot' which was prohibited by terms. If we follow this type of logic we end up in a situation where an operator could write into their terms that clicking the 'spin' button on any slots game when you have a bonus is a breach of terms. Obviously players aren't going to expect this and vast swaths would be caught out. Defining in built features of a game as in breach of terms creates more issues for players than it solves.

The specific term here cites delay of bonus rounds - this was put in place across the industry due to a rash of players forcing the delay of bonus features by exiting the game when they triggered the bonus feature. Applying it to a bonus feature that actively endorses the player holding over playing the round is not what this term was originally intended to prevent when it proliferated across the industry. The original problem was players forcing an action that would not naturally occur within the game (most games will insist on you actively finishing your round before they can be closed). This issue involves the game doing naturally what it was intended to do. The term is being used in a make shift manner in this case.

I also wouldn't be so quick to demonise smart players. Every single player here plays with the intention of winning. That's everyone's desired outcome. As long as these players do no more than use smart play that's within the rules they've done nothing wrong. The unfortunate truth is there's a significant cross over between those players that are smart enough to beat the house and those that choose to run multiple accounts under a variety of names. And that's where the big '?' hangs over this case for me. Without doubt multi-accounting is a breach of terms and quite likely from the advice I've been given illegal, though the likelihood of prosecution appears to vary with the nature of the alternative IDs. Regardless of the legal status, where a person operates an in a name other than their own they've broken the rules. Alongside this, if the players are actively collaborating, rather than simply sharing a bit of information, then this becomes a syndicate and that again is against rules.

There's nothing morally wrong about striving to win as long as you play within the rules.

I'd also contest the concept that smart players are solely to the detriment of the regular player. Firstly this presumes that if casinos could be more generous to players they would be. That may be true in some cases, but the majority of operators would more happily pocket the extra money than give more back to their players. I've heard similar concepts bandied about by smart players who resent the cut affiliates take, arguing that the bonus offers would be better if operators didn't have to pay affiliates.

More significantly though, in almost every case where a casino is caught running cheating games it comes as a byproduct of a smart player. Regular players generally don't have the incentive to learn about the mathematics and theory of gambling that a winning player does and by and large won't rack up enough play with a consistent strategy on a single game to prove an issue. In short, these players provide a hidden regulatory force that helps keep software providers honest for the rest of you. Without them cheating software would almost never be exposed.

If there's no strong evidence to suggest that these accounts are being run as a syndicate or not by the people named on the accounts then I'd suggest that a similar ruling to that Gala case may be in the works here. For any account that does not show evidence of breach of terms the result should be that the proper wagering requirement should be restored and the player would have to complete that requirement before they could withdraw (without breach of other terms). Any account that lost would be left as is. Any account that is shown to have breached terms should have their deposit refunded.

TP

would be nice if u can enlight me with that part . mathematics ???
of cors , it's abit off the topic issue, so, i undrstand if u would'nt want to take ur time to explain it.

btw, amazing post .
 
Thank you for your very informative and educational post POGG. But is it not true that casino's site that wagering requirements have gone up as a direct result of fraud and abuses? Much the same as theft and fraud has hit consumers in the pocket across the board in almost everything else we pay for in life? If that is so then I stand by what I say about casino predators.
This case remains to be settled but for me what has already been admitted constitutes what I believe to be the actions of those who make bonus wagering as tough as it is now.
Its more than just ethics and as such cases like this should be treat as abuse by those who govern fair behaviour IMO
 
Its more than just ethics and as such cases like this should be treat as abuse by those who govern fair behaviour IMO

That relies on the interpretation that the casino should win. It's not unfair to beat the casino when they set the rules and you find a method that's within those rules. The game actively facilitated this behaviour and wasn't restricted. If there's actual breach of terms then I fully agree that's a problem, but simply being smart enough to beat a game isn't in itself unethical or immoral. Nor is it illegal as has been shown in the numerous court cases involving card counting.

As to whether terms have gotten worse, yes they have and in large part that could be perceived to be a result of fraudulent play. But that fails to take into consideration the offsetting counter balance of the scrutiny that smart players give games (i.e. a trade off between the protection they inadvertently offer and the reduction in quality of bonus) and also assumes that they are the sole reason for the decrease in quality where there are many other significant financial pressures on operator - increased taxation with greater regulation, increased costs to meet regulator standards, vastly increased competition in the market. All of these factors have a marked role to play in the budget that an operator can set aside for promotions.

Yes, genuinely fraudulent players are one of the pressures that forces poorer bonuses, but they are far from the only factor and are potentially not the most significant. When a specific game gets restricted or a maximum bet gets imposed, that's in response to smart players whether fraudulent or not. When wagering requirements get increase that's either a ignorant operator (this doesn't have that much impact on the potential profitability of a bonus if the player knows what they're doing) or it's the operator looking to make more money. Increase in wagering requirements is what most players are unhappy about and from where I sit that has little to do with this type of player.

TP
 
That relies on the interpretation that the casino should win. It's not unfair to beat the casino when they set the rules and you find a method that's within those rules. The game actively facilitated this behaviour and wasn't restricted. If there's actual breach of terms then I fully agree that's a problem, but simply being smart enough to beat a game isn't in itself unethical or immoral. Nor is it illegal as has been shown in the numerous court cases involving card counting.

As to whether terms have gotten worse, yes they have and in large part that could be perceived to be a result of fraudulent play. But that fails to take into consideration the offsetting counter balance of the scrutiny that smart players give games (i.e. a trade off between the protection they inadvertently offer and the reduction in quality of bonus) and also assumes that they are the sole reason for the decrease in quality where there are many other significant financial pressures on operator - increased taxation with greater regulation, increased costs to meet regulator standards, vastly increased competition in the market. All of these factors have a marked role to play in the budget that an operator can set aside for promotions.

Yes, genuinely fraudulent players are one of the pressures that forces poorer bonuses, but they are far from the only factor and are potentially not the most significant. When a specific game gets restricted or a maximum bet gets imposed, that's in response to smart players whether fraudulent or not. When wagering requirements get increase that's either a ignorant operator (this doesn't have that much impact on the potential profitability of a bonus if the player knows what they're doing) or it's the operator looking to make more money. Increase in wagering requirements is what most players are unhappy about and from where I sit that has little to do with this type of player.

TP

I would probably be inclined to have a sneaky sense of admiration for an individual who had the savvy to work the system in their favour once or twice.That would be for their fraud team to keep on their toes and detect.
My issue is with that information being shared,organised and actioned upon very cynically on mass.They must have guessed that it would eventually be rumbled but proceeded anyway.



 
would be nice if u can enlight me with that part . mathematics ???

Hosts of books have been written on this so it's more than could be reasonably covered here, but the foundation of what I was saying is that any gambling game can be modelled mathematically, that's where RTP figures come from for slots games and Basic Strategy for Blackjack. If a player plays a consistent strategy then their results should fall within a pre-determined range but it take a large number of rounds of play to reach a point where you have a large enough sample size to be able to draw conclusions.

Most regular players won't gather a large enough sample size, don't play a consistent strategy and even if they did both of those wouldn't know what signs to look for to know if their results were abnormal. Smart players however play very consistent strategy (the mathematically optimal strategy for the game), more frequently generate significant sample sizes and know how to analyse their results (or who to take their results to) when things look off.

In the time I've been running ThePOGG I've seen 5 issues where I or others have confirmed that the software in question has not been performing fairly. In each of those cases the player/s that brought the issue to my (or general) attention was a player that engaged with online casinos for profit.

Most testing certificates are not nearly as comprehensive as operators would have players believe, they tend to confirm that an RNG functions fairly and miss out the part where the game program has to use the results fairly and the other part where the game results get sampled randomly and regularly. If you don't have smart players watching I wouldn't bet on software providers/operators doing the right thing by themselves. Look at what's happened in the financial services industry in the last two decades. Knowing that there are players out there that potentially can detect these sorts of issues and knowing how much damage non-fair software can cause to a software provider's reputation helps keep these companies from straying.
 
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