What a waste of time. I decide to try something different tonight and take a link off the accredited list under the Playtech section. I wanted to play some of the Marvel slots. I checked the Centrebet website specifically to see if they have these slot games. They are listed. I create an account and head over to load my prepaid credit card then make my deposit only to find out I CANNOT play these games. The only reason I deposited there was to play these games.
Live help is NO help. First when I question "Jay" about it the fact that the games aren't listed in the downloaded casino and when I try to play them straight off the website he disappears for God knows how long so I give up and open a new box and ask "Damien" why I can't play these games. He apparently has no idea why. I never did get a straight answer out of him.
So now I cannot play the games that made the deposit specifically to play and I haven't wagered a single penny. I want a refund. I made my deposit under false pretenses. But here's the real bullshit part when I say I want a refund this is my answer.
Damien: Before any funds can be transferred out of a betting account all applicants are required to provide proof of identity, by providing a copy of a passport or driver's license confirming date of birth. We will also require a copy of both sides of any credit card or debit card used to make a deposit into a betting account. These forms of identification can either be faxed to + 61 8 8955 5750, or emailed to idcc@centrebet.com.Once verified, Centrebet undertakes to process all account withdrawals within 3-5 business days.
So now I'm supposed to jump through hoops to get back money I never should have given this casino in the first place and I wouldn't have if they didn't have pictures of slot games plastered all over their website that I can't even play. I'm not asking for a withdrawal. I want a refund for breach of contract on the casino's part. I was led to believe games are available that are not.
skiny1: Refund my money.
Damien: Provide the level of identification agreed to in the terms and conditions and we will gladly comply
skiny1: I agreed to those terms first of all for the purpose of withdrawing money that I've wagered and second of all under the pretense that I could play games that you listed as available.
This is a farce. Half my night wasted and all of the money on my prepaid credit card because this casino can't provide the games clearly listed on it's website. Not to mention the fact that they aren't even playtech.
Damien: Centrebet Games is not Playtech
It's bad enough these casinos make take you to hell and back to make a simple withdrawal but now I'm supposed to go through all that unnecessary crap just to get a refund on money I never even wagered?
I'm also told it take 5 days to investigate why I can't play these games. The error message is this. Looks pretty straight forward to me.
Live help is NO help. First when I question "Jay" about it the fact that the games aren't listed in the downloaded casino and when I try to play them straight off the website he disappears for God knows how long so I give up and open a new box and ask "Damien" why I can't play these games. He apparently has no idea why. I never did get a straight answer out of him.
So now I cannot play the games that made the deposit specifically to play and I haven't wagered a single penny. I want a refund. I made my deposit under false pretenses. But here's the real bullshit part when I say I want a refund this is my answer.
Damien: Before any funds can be transferred out of a betting account all applicants are required to provide proof of identity, by providing a copy of a passport or driver's license confirming date of birth. We will also require a copy of both sides of any credit card or debit card used to make a deposit into a betting account. These forms of identification can either be faxed to + 61 8 8955 5750, or emailed to idcc@centrebet.com.Once verified, Centrebet undertakes to process all account withdrawals within 3-5 business days.
So now I'm supposed to jump through hoops to get back money I never should have given this casino in the first place and I wouldn't have if they didn't have pictures of slot games plastered all over their website that I can't even play. I'm not asking for a withdrawal. I want a refund for breach of contract on the casino's part. I was led to believe games are available that are not.
skiny1: Refund my money.
Damien: Provide the level of identification agreed to in the terms and conditions and we will gladly comply
skiny1: I agreed to those terms first of all for the purpose of withdrawing money that I've wagered and second of all under the pretense that I could play games that you listed as available.
This is a farce. Half my night wasted and all of the money on my prepaid credit card because this casino can't provide the games clearly listed on it's website. Not to mention the fact that they aren't even playtech.
Damien: Centrebet Games is not Playtech
It's bad enough these casinos make take you to hell and back to make a simple withdrawal but now I'm supposed to go through all that unnecessary crap just to get a refund on money I never even wagered?
I'm also told it take 5 days to investigate why I can't play these games. The error message is this. Looks pretty straight forward to me.