- Joined
- Aug 27, 2008
- Location
- The biG Eu
I had a decent win yesterday, noticed on the review here it states they flush withdraws. I know they are in the grey zone but the information on the CM review needs to be updated. Casumo do NOT flush. See transcript of a chat I had with live support. Now Personally its no biggie as I wont reverse now, but I did not like the way the casino rep kept trying to dodge the question. And the way he seemed to infer I was asking this because of some gambling problem! I was very clear what I was asking. Anyway just giving the heads up that CMs review needs to be updated that they dont flush.
Copy of chat transcript
You
hi there
Casumo-Thorsten
Aloha there
You
morning hope your well ) could you please flush the withdraw that I have pending ?
Casumo-Thorsten
Approving a withdrawal can take up to 23 hours. Once approved, it can take up to 3 banking days until the money clears into your account
At the moment we have many lucky winners, so I kindly ask for you patience
No worries, we have our payment wizards chained up here and they will be working on it the whole day
You
ok thanks
but do you flush withdraws so they are not reversible ?
Casumo-Thorsten
We try to process every withdrawal as soon as possible
You
ok but flushing is different it just makes it none reversible
Casumo-Thorsten
once a withdrawal is processed you can't cancel it
Until then all withdrawals can be cancelled
Are you afraid you might cancel your withdrawal?
Are you still in control of your gambling habits?
You
no its fine thanks have a good morning bye for now
Casumo-Thorsten
Have a great day
Copy of chat transcript
You
hi there
Casumo-Thorsten
Aloha there
You
morning hope your well ) could you please flush the withdraw that I have pending ?
Casumo-Thorsten
Approving a withdrawal can take up to 23 hours. Once approved, it can take up to 3 banking days until the money clears into your account
At the moment we have many lucky winners, so I kindly ask for you patience
No worries, we have our payment wizards chained up here and they will be working on it the whole day
You
ok thanks
but do you flush withdraws so they are not reversible ?
Casumo-Thorsten
We try to process every withdrawal as soon as possible
You
ok but flushing is different it just makes it none reversible
Casumo-Thorsten
once a withdrawal is processed you can't cancel it
Until then all withdrawals can be cancelled
Are you afraid you might cancel your withdrawal?
Are you still in control of your gambling habits?
You
no its fine thanks have a good morning bye for now
Casumo-Thorsten
Have a great day