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Casumo do not flush withdraws

Discussion in 'Online Casinos' started by Deeplay, May 28, 2017.

    May 28, 2017
  1. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    I had a decent win yesterday, noticed on the review here it states they flush withdraws. I know they are in the grey zone but the information on the CM review needs to be updated. Casumo do NOT flush. See transcript of a chat I had with live support. Now Personally its no biggie as I wont reverse now, but I did not like the way the casino rep kept trying to dodge the question. And the way he seemed to infer I was asking this because of some gambling problem! I was very clear what I was asking. Anyway just giving the heads up that CMs review needs to be updated that they dont flush.

    Copy of chat transcript

    You
    hi there

    Casumo-Thorsten
    Aloha there :)


    You
    morning hope your well ) could you please flush the withdraw that I have pending ?

    Casumo-Thorsten
    Approving a withdrawal can take up to 23 hours. Once approved, it can take up to 3 banking days until the money clears into your account :)
    At the moment we have many lucky winners, so I kindly ask for you patience
    No worries, we have our payment wizards chained up here and they will be working on it the whole day :)


    You
    ok thanks :)
    but do you flush withdraws so they are not reversible ?

    Casumo-Thorsten
    We try to process every withdrawal as soon as possible


    You
    ok but flushing is different it just makes it none reversible

    Casumo-Thorsten
    once a withdrawal is processed you can't cancel it
    Until then all withdrawals can be cancelled
    Are you afraid you might cancel your withdrawal?
    Are you still in control of your gambling habits?


    You
    no its fine thanks have a good morning bye for now :)

    Casumo-Thorsten
    Have a great day :)
     
  2. May 28, 2017
  3. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Mmm. Not impressed with the way Casumo-Thorsten handled this. Beating around the bush and implying that you might have a gambling problem, I think it's plain rude.
     
  4. May 28, 2017
  5. syrus2

    syrus2 Banned User - repetitive trollish behavior

    Occupation:
    truk driver
    Location:
    Netherlands
    highly professional and excellent response from casino operator.

    Cut the crap, keep it short, ask the most important question in order to remind the player to the danger that might be the reason to his request.

    Very nice .
    My compliment !!
     
  6. May 28, 2017
  7. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    No, CSR know all too well that players want fast payments and prefer that withdrawals cannot be reversed (cf. Rizk with its option for players to manually flush their withdrawals), and implying that a player might have a gambling issue because he's asking for a flush is faux pas. Casumo support did not actually CUT the crap, he was beating around it. Cutting the crap would have been: sorry, we do not flush any withdrawals, but.... etc.
     
  8. May 28, 2017
  9. syrus2

    syrus2 Banned User - repetitive trollish behavior

    Occupation:
    truk driver
    Location:
    Netherlands
    He's dealing with 100 players a day !!
     
  10. May 28, 2017
  11. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    All the more reason to keep it brief and just inform the OP that the casino do not flush!
     
  12. May 28, 2017
  13. syrus2

    syrus2 Banned User - repetitive trollish behavior

    Occupation:
    truk driver
    Location:
    Netherlands
    He does'nt know everyone"s P life !!
    All the more reason to ask the question .
     
  14. May 28, 2017
  15. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    No, CSR KNOW that players prefer to have their withdrawals flushed and paid ASAP, asking if a player has a gambling habit is not done in this context as it has nothing to do with being a problem gambler, many players (who know of it) do it all the time - and CRS know this too! He's just playing stupid and not giving a straightforward answer to a simple question: do you flush? Casino's brief answer: No, we don't! It's no rocket science.
     
  16. May 28, 2017
  17. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Reading that transcript made me think of the robot taxi drivers in Total Recall. Fair play, he was professional as hell, but a little OTT. And the "many lucky winners" comment just killed it. Like we don't flush anymore, because there's more lucky winners than we'd like.
     
  18. May 28, 2017
  19. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Seems policies may have changed their end then :confused:

    I was a regular there (stopped recently when my bonus offers dried up plus a few other factors) had many a withdrawal processed "there and then" whilst on chat!
     
  20. May 28, 2017
  21. syrus2

    syrus2 Banned User - repetitive trollish behavior

    Occupation:
    truk driver
    Location:
    Netherlands
    Well, I did not know that CSR is a true steward and familiar with everyone's personal life and habits.
    Thx for info bud .
    BTW , he asked a question. Asking a question is not accusing sumone.
     
  22. May 28, 2017
  23. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Over here, you can't buy alcohol before 11am. Now imagine coming to till 10:55 with a bottle of wine and the cashier asks you whether you have a drinking problem?!

    I understand that their agents are probably instructed to ask that, but it was very on the nose question. Why didn't he offer to put a cooling off period on Deeplay's account until the WD is processed? Because that is not what they are after ;)
     
  24. May 28, 2017
  25. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Not sure where you coming from on this one but me as a player spending my money ? the response from the CS was crap. Dodging the question, giving humor (which is fine ) but im not interested in jokes. I asked a straight question and did not get a straight answer. And did not need to be questioned as to "why" im asking the question. Stall tactics.

    Oh and 15 hours on, no payment yet ...
     
  26. May 28, 2017
  27. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    It is common knowledge among casinos that players always want to get paid fast and preferably not to be able to reverse any withdrawals, they don't need to be (or get) familiar with the OP's personal life, again, this has nothing to do with asking for a flush. I am not a bud btw:D

    Asking a question, while beating around the bush as in NOT giving a straightforward answer to the OP, DOES IMPLY that the player might have a gambling issue, why else would CSR ask this question? Offering to block the account whilst payment is processed would have been a customer-friendly approach, but as miiisooo mentioned - that's not what they're after...
     
  28. May 28, 2017
  29. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Not my problem. Im a customer. I could not care less if they are dealing with 1 or 1000 people a day. Hire more CS staff if needed.

    I know we did on our business ) ... so the above is a totally lame excuse.
     
  30. May 28, 2017
  31. syrus2

    syrus2 Banned User - repetitive trollish behavior

    Occupation:
    truk driver
    Location:
    Netherlands
    I did'nt refer to his policy. More the nature of his qestion and approach ..
    which is imo very professional.

    Sumthing between player an CS to talk about in private .

     
  32. May 28, 2017
  33. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    yup and beat about the bush he did. Not his fault he probably reading from a script and I wont shoot the messenger ... but ... not handled well. All I want now is my money that I won. :D
     
  34. May 28, 2017
  35. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Yeah, script and instructions by management - perhaps the rep can tune in, because I think players deserve quick and honest answers when they ask a question (any question).
     
  36. May 28, 2017
  37. syrus2

    syrus2 Banned User - repetitive trollish behavior

    Occupation:
    truk driver
    Location:
    Netherlands

    yeah, I missed this shock.


    M8, Are you on drugs??
    You do Realize that even with 100 people extra , they are simply not able to know what kind of person you are , what kind of habits you have , and what ure doing in your personnel life. are'nt you??

    Get sum rest, looks like you need it.
     
  38. May 28, 2017
  39. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    No im not on drugs and im not your "M8" what ever that means. You wont get many friends around here with an attitude like that.

    Your speaking utter rubbish without understanding what this thread is about. It is irrelevant what kind of person I am. My question was very clear to them. They chose or attempted to dodge it.
     

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