Casumo Casino - want to come on board

[sapit222]

Im a member at Casumo also & the experience is mixed.
I dont really like the design of it, but thats a taste thing.
The side bar with the winnings would have been better if it was only for bigger ones (atleast bigger then it is now).
No winnings on this site either sadly (yet), so dont know how it is with withdrawals.

 

[Tirilej]

I was in playing five free spins the other day and I certainly didn't appreciate seing my name there. Tirilej is playing 5 free spins on Starburst.
I was so stupid that I chosed this name when I signed up, but I didn't know that it was going to be used in that way.
I don't want people to see when I'm playing, and I definately don't want them to know when I win huge. It's not their business.
(not that anyone care, but still)

Can I change my name or shall I stay away?

 

[dionysus]

I was in playing five free spins the other day and I certainly didn't appreciate seing my name there. Tirilej is playing 5 free spins on Starburst.
I was so stupid that I chosed this name when I signed up, but I didn't know that it was going to be used in that way.
I don't want people to see when I'm playing, and I definately don't want them to know when I win huge. It's not their business.
(not that anyone care, but still)

Can I change my name or shall I stay away?

But isn't that any casino? When you win big, you give the casino the right to publish your name, likeness etc?

 

[Tirilej]

But isn't that any casino? When you win big, you give the casino the right to publish your name, likeness etc?

Well if it said Sara and the first letter in my last name then no one would know it was me. If it said Tirilej you all would know

No really I didn't mean if I win that huge because I won't.
I just want to change my name in there.
Forget my ranting. I won't play there anyway

 

[dionysus]

lol, it could be more than your name and last initial you'd be supplying:

6.6 If while playing at 32Red you win a sum regarded by 32Red as worthy of publicity then you hereby agree to be available for any event arranged by 32Red in relation to the win.

 

[Tirilej]

lol, it could be more than your name and last initial you'd be supplying:

6.6 If while playing at 32Red you win a sum regarded by 32Red as worthy of publicity then you hereby agree to be available for any event arranged by 32Red in relation to the win.

It would look fun if they came here trying to make me open my door
No, I'm not that scared. All casinos allows people to be anonymous if they want to be. It's rare that anyone want to show their happy face in an add.

 

[dionysus]

Hmm, maybe there. Here, at the landbased you have to example, as far as I know, have to agree to a photo op in the case of extraordinary winnings, like the lottery

 

[CasinoTwitcher]

Im a member at Casumo also & the experience is mixed.
I dont really like the design of it, but thats a taste thing.
The side bar with the winnings would have been better if it was only for bigger ones (atleast bigger then it is now).
No winnings on this site either sadly (yet), so dont know how it is with withdrawals.

I really love the design, nice to see a site that doesn’t look like all those other mixed casino/poker/bingo/sports betting sites. Clean and nice
They have already told that the feed will be upgraded with only higher winds, but to do that they off course need a player database to keep it run as often as they want.

I was in playing five free spins the other day and I certainly didn't appreciate seing my name there. Tirilej is playing 5 free spins on Starburst.
I was so stupid that I chosed this name when I signed up, but I didn't know that it was going to be used in that way.
I don't want people to see when I'm playing, and I definately don't want them to know when I win huge. It's not their business.
(not that anyone care, but still)

Can I change my name or shall I stay away?

I have to say LoL Your registered to a casino/gambling forum and are an active user here, but you don't want people to see that you play in a casino?

Anyway here is the solution for you, you can hide all your details.
(My settings are Norwegian, but I have tried to make it understandable)

 

[Tirilej]

I have to say LoL Your registered to a casino/gambling forum and are an active user here, but you don't want people to see that you play in a casino?

Anyway here is the solution for you, you can hide all your details.
(My settings are Norwegian, but I have tried to make it understandable)

Everyone knows that I play, but when and how much is always my business and I'm certain that most people here feels the same way.

Thank you so much for showing me that option to turn it off

 

[Nate]

The rep seems to very interested in this thread. He last checked in 5 days ago and has failed to send me an email address to identify the source of this 'Funny' spam.

The last excuse was the affiliate conference... What now? This whole thing reminds me of Vernon's... Try and get Accredited then go AWOL for days on end. I'm sorry, but I'll tell it like it is... and so far I have NOT been impressed.

Nate

 

[Oscar]

Hi

Thanks - But who is casinudo-DOT-com ? If you go the the web address it directs straight to Casumo? I will PM you my email address to double check... Just strange - Maybe I haven't seen something like this and its 'Common' - I apologise in advance IF this is the Case.

Spamming is NOT Cool - Can you perhaps PM me an address where I can send this email to and you tell me who it came from?

Nate

Hi Nate

Unfortunately this is how it is and affiliates do have some different databases from different places.
We at Casumo does NOT spam anyone, specially not people that isnt customers.

When i know who the affiliate is i will take a chat with him.

Cheers

 

[The Dude]

Hello!

I'm new to this forum but not new to online gambling. I won 9000 at casumo and decided to withdraw 6000 to my bank account. I went to live chat and they told me to send some documents and promised to process my withdrawal next day. I sent everything they wanted but they just ignored my emails and locked my account. I contacted their representative here and he told me that they need to investigate something, no time frame, no nothing. Can you please tell me what to do?

Please submit a PAB. I'd really like to see it.

 

[rainmaker]

When i know who the affiliate is i will take a chat with him.

Cheers

Spam is a big problem for this industry. I strongly believe that casinos should have a zero tolerance policy towards spammers. If caught, then a spammer should be kicked out of the program and commission be confiscated.

 

[maphesto]

When i know who the affiliate is i will take a chat with him.

654429 is the affy tag. You haven't taken a nice enough chat with him yet because he's still up and redirecting traffic to your casino.

CM:s is 654443 btw, it means that it's not Bryan who sends spam.

 

[Nate]

Signed up today to check it out. Was ready to deposit then I saw its ONLY a 50% SUB - No issues here, just didn't want to tie my money to a small bonus.

Whilst trying to figure the site out, I received a confirmation email telling me thanks for signing up and that there were 5 Free Spins waiting for me. The webpage also stated this. Went into the game, no spins.... Contacted Live Help, they told me it expired last week. Contacted the rep, he told me its valid, but he kept referring to the spins that came with the SUB - I eventually gave up trying to explain myself - I don't want the Free spins - I wouldn't sign up just for that. I also decided NOT to deposit and deposited elsewhere.

To me, there is a lot of confusion and some serious work that needs to go into this place. Someone I know also contacted Live Chat and had to keep repeating the same query each time and eventually asked for the account to be closed - Support just replied 'DONE'.

To be quite honest - This NetEnt Casino is currently one of the Worst I have signed up at so far. I'm not bashing this Casino and I feel if you are on top like Maxino or Nordicbet or even Redbet you WILL receive kudos from me anytime.

If you want to be THE BEST, its best to take Criticism seriously and start to fix issues... Now I know WHY I didn't join the queue to sign up here.

Nate

 

[akrus88]

Signed up today to check it out. Was ready to deposit then I saw its ONLY a 50% SUB - No issues here, just didn't want to tie my money to a small bonus.

Whilst trying to figure the site out, I received a confirmation email telling me thanks for signing up and that there were 5 Free Spins waiting for me. The webpage also stated this. Went into the game, no spins.... Contacted Live Help, they told me it expired last week. Contacted the rep, he told me its valid, but he kept referring to the spins that came with the SUB - I eventually gave up trying to explain myself - I don't want the Free spins - I wouldn't sign up just for that. I also decided NOT to deposit and deposited elsewhere.

To me, there is a lot of confusion and some serious work that needs to go into this place. Someone I know also contacted Live Chat and had to keep repeating the same query each time and eventually asked for the account to be closed - Support just replied 'DONE'.

To be quite honest - This NetEnt Casino is currently one of the Worst I have signed up at so far. I'm not bashing this Casino and I feel if you are on top like Maxino or Nordicbet or even Redbet you WILL receive kudos from me anytime.

If you want to be THE BEST, its best to take Criticism seriously and start to fix issues... Now I know WHY I didn't join the queue to sign up here.

Nate

Because of live help not knowing what they are talking about. Have never been been on casinoeuro, betsson, betsafe, Igame.com, 24hpoker have had some serious frustrations with the live rep on all of those casinos (igame the lates one today).. so that is nothing new. Actually with casumo the one time I have been on the live help, it was outstanding.
But, I think it all comes down to luck of who you are chatting with from the live help..
And no meaning of badmouthing live rep of the casinos mentioned above.

 

[Nate]

Because of live help not knowing what they are talking about. Have never been been on casinoeuro, betsson, betsafe, Igame.com, 24hpoker have had some serious frustrations with the live rep on all of those casinos (igame the lates one today).. so that is nothing new. Actually with casumo the one time I have been on the live help, it was outstanding.
But, I think it all comes down to luck of who you are chatting with from the live help..
And no meaning of badmouthing live rep of the casinos mentioned above.

Yes True - There will be the odd occassion where Live Help frustrates you. It happens at the best Casinos too. I suppose I could just echo what the rest of the people are saying ... My personal experience doesn't make me want to play there. - That's just ME being used to Superior products elsewhere.

@ Maphesto - Thanks for taking that affiliate link out

Nate

 

[CasinoTwitcher]

Whilst trying to figure the site out, I received a confirmation email telling me thanks for signing up and that there were 5 Free Spins waiting for me. The webpage also stated this. Went into the game, no spins.... Contacted Live Help, they told me it expired last week. Contacted the rep, he told me its valid, but he kept referring to the spins that came with the SUB - I eventually gave up trying to explain myself - I don't want the Free spins - I wouldn't sign up just for that. I also decided NOT to deposit and deposited elsewhere.

Nate

I'm not using the English version when I play, but when I checked that version it clearly says that you have to deposit to get those free spins. When it comes to the e-mail I don't know what it says, but at least the website seems to be correct about this promotion.

 

[Tirilej]

I'm not using the English version when I play, but when I checked that version it clearly says that you have to deposit to get those free spins. When it comes to the e-mail I don't know what it says, but at least the website seems to be correct about this promotion.

Since support told him that they had expired the week before it has to have been some other free spins. Probably those I got on Starburst.
It's easy to mix them up.
I wrote earlier in this thread that I had recieved a mail that stated that my bonus would expire. That wasn't true, but the Rep didn't reply to my post in this thread so I maybe can tell that the sign up bonus is suppose to be valid a whole year, so nothing to hurry for
Normal bonuses maybe expire after three weeks, but that I don't know.

 

[CasinoTwitcher]

If you hold your mouse over the free spins / free cash symbol you can see when it expires, so it should be hard to do anything wrong here. Example "This item expires in 3 days"

 

[Nate]

The emails are misleading and the Rep and Live Support are confused.

This is what I received first - It clearly states that its 20 Free Spins for a Deposit...



I received another email TODAY and this time its clear that both objects are for different purposes. One is a deposit Bonus and the other is free spins..



This is what annoys me about this Casino - They have no clue what they are talking about half the time and they keep sending offers that have 'Expired' or actually are not worded properly and thus misleading.

I would never come here and cry for 5 Free spins - Thats $1.25 - It's just that they should pay more attention to what they are sending out including sorting out spammers!!

Nate

 

[Tirilej]

If you hold your mouse over the free spins / free cash symbol you can see when it expires, so it should be hard to do anything wrong here. Example "This item expires in 3 days"

It wasn't really like that. I had signed up, but not used my sub, when I got a mail that it soon would expire. I better hurry up. I had one week left
Of course I believe that what the mail says is true. But it was a lie. I talked to the rep here and he said I had one year to claim it. Why send such a mail? I had no reason to go there to check any expiringdate since I got a mail.
They might changed that after I told them. I have no clue and I don't care. I closed my account (witch also was an interesting episod) and I won't look back. We all like different things and this wasn't for me.

 

[Oscar]

Hello

654429 is the affy tag. You haven't taken a nice enough chat with him yet because he's still up and redirecting traffic to your casino.

CM:s is 654443 btw, it means that it's not Bryan who sends spam.

Hi, Thanks for this.
I have emailed the affiliate and tomorrow i will call him aswell.
Its NOT accepted to spam people, and specially not many times in a row=)

You should not get any emails from this spammer in the future, i promise.

Cheers

 

[ahonenm]

Oscar, please reply to my last email. I'm happy we are getting somewhere but it's so slow!

 

[ahonenm]

Also, I would suggest to train your support better as they are pretty rude and have no clue about anything!

 

[Dipity]

Just submitted a withdrawal for 1200 euros back to my moneybookers, had great fun tonight!

Will let you know how swiftly it arrives.

 

[Dipity]

As promised...

Withdrawal requested ~5:00am

Email sent to me requesting documents (Photo ID+Neteller screenshot) 9:15am

Documents sent to Casumo 9:25am

Email sent to me saying documents accepted and w/d approved 11:34am

Money recieved in Skrill 11:34am

Personally very impressed with the fast turnaround, and I suspect future w/d's will be a lot quicker given documents already verified.

 

[ahonenm]

NO money received and emails ignored

So finally after more than a month of ignoring my emails they finally told me that after another review they unlocked my account. No excuses.
They forgot to mention that the whole balance of almost 10k was removed and transaction history erased.

They insist that payout was made to my card but it was never received. I asked for transaction reference but they refused to provide it and also ignored all further emails.
Where do I go from here?

 

[dionysus]

file a PAB

 

[rainmaker]

So finally after more than a month of ignoring my emails they finally told me that after another review they unlocked my account. No excuses.
They forgot to mention that the whole balance of almost 10k was removed and transaction history erased.

They insist that payout was made to my card but it was never received. I asked for transaction reference but they refused to provide it and also ignored all further emails.
Where do I go from here?

Yes, file a PAB and stop posting about your case in the forum

Read: https://www.casinomeister.com/forums/help/pab-rules/

Good luck!

 

[Tirilej]

I find it a little strange that the Rep hasn't even bothered to log in here for ten days
It's unusual when a casino is in the Baptism by Fire.

 

[Oscar]

Hello Again

Hi Guys

First of all, sorry for not beeing online here the last 10 days as written above. I have been travleing and are back in Malta tomorrow again.
Also, i suppose no one have recieved more "spam" from affiliate 654429?

@ahonenm, the money is sent back to the card you used. Can you please send a PAB both to us and the meister? And also explain why you used a card from Brazil and contacted the bank and told them that you never made a deposit to Casumo with your card?

Some more info:
- From next week on everyone should be able to withdraw straight to their card aswell, so you dont have to put in your bank account details every time=)
- Mobilecasino will be launched during end of January
- Our christmas promotion starts this sunday, collect all candles (you can read more about this in the email that we will send out and on our webpage) and you will get a very nice christmasgift in the end of the month=)

Cheers

Oscar

 

[The Dude]

@ahonenm, the money is sent back to the card you used. Can you please send a PAB both to us and the meister? And also explain why you used a card from Brazil and contacted the bank and told them that you never made a deposit to Casumo with your card?
...

I'd like to hear more about that as well

 

[smokeeye]

Your customer service seemed to be not able to answer my question so I'll ask here if it's ok:

When I use VISA gift cards (my original VISA is blocked for online use), Spendon Gift Card to be more exact is it possible to withdraw to my bank account? Some casinos just transfer the funds back to the card that was used to deposit with. And in this case this said card would lay in a bin somewhere.

Secondly, are you to include Paysafecard/Ukash deposits at some time?

 

[dionysus]

adding to that, as a Canadian, I use prepaid mastercards, and they arent reloadable either; so if depositing using prepaid vanilla MC, could I withdraw to Skrill?

 

[Dipity]

I deposited with a Debit card and was able to withdraw to Skrill if that helps.

EDIT: Mainly because to get it back onto my specific card takes 5-7 working days, whereas to w/d to Skrill I anticipated taking 1 day at most, and from Skrill to my bank it takes 24 hours

 

[smokeeye]

Thank you Dipity, though I'd want a official word from Oscar aswell.. If he's still around?

 

[Tirilej]

Oscar.. If he's still around?

This bothers me a little. He was not around for 11 days before, and now it's 10 days again.
I know it's not because noone have sent him a pm or so, because I did that last time and it took 9 days before he was even in here reading it.
I suggest if anyone have any question for him to contact support instead.
He maybe wants to be interested in this place, but up to now he hasn't been at all

So if they get accredited, what happens to those that really needs a Rep to be around?

 

[Nate]

Another thing that bothers me here is the fact that they do not have an 'Unsubscribe' link to all the emails they send out. I DO NOT want to go to Live Chat or even log into my account to unsubscribe. It should be clearly visible and standard with any promotional emails.

Nate

 

[Nifty29]

This bothers me a little. He was not around for 11 days before, and now it's 10 days again.
I know it's not because noone have sent him a pm or so, because I did that last time and it took 9 days before he was even in here reading it.
I suggest if anyone have any question for him to contact support instead.
He maybe wants to be interested in this place, but up to now he hasn't been at all

So if they get accredited, what happens to those that really needs a Rep to be around?

Absent reps should always be reported to Bryan.

 

[The Dude]

I'm suspending the BBF status until I can be assured that there is a rep in here daily.

 

[The Dude]

So finally after more than a month of ignoring my emails they finally told me that after another review they unlocked my account. No excuses.
They forgot to mention that the whole balance of almost 10k was removed and transaction history erased.

They insist that payout was made to my card but it was never received. I asked for transaction reference but they refused to provide it and also ignored all further emails.
Where do I go from here?

I just wanted to mention that this player never PABd. It was a fraud issue, so I guess it wasn't important to the player to have this hashed out between the casino Max and me.

 

[wfcasino]

Hello

Oscar still live ?. No answer e-mail ,skype

 

[Dipity]

Hello

Oscar still live ?. No answer e-mail ,skype

Not entirely sure whats going on with Oscar; but have you tried their live chat? They're pretty responsive from what I've used so far.

 

[KasinoKing]

I'm suspending the BBF status until I can be assured that there is a rep in here daily.

This does not look good
I have also been trying to contact Oscar via their internal affiliate web-mail system, but have not had an answer for days.
It's also worrying that there are no other methods for contact given on the affy site...

KK

 

[dionysus]

I've been following this thread to decide whether to dep

 

[Dipity]

I've been following this thread to decide whether to dep

I've deposited and w/d fine there. However, I do agree the lack of rep checking in is worrisome.

 

[Oscar]

Hello!

Hi There,

I´m alive=)
Guys, are you sending the e-mails to [email protected]? All emails there are most likely going to be answered the same day (latest the day after).
I will tell our tech/design team to write down more contact details on the affiliatepage aswell.
Hopefully that can be fixed next week.

Oscar

 

[dionysus]

to be fair, if youre a rep HERE, pms here should be sufficient, as an accredited (or potential) rep, youre meant to be available in the forum

 

[Oscar]

Hi

dionysus: Yes of course, just answered their questions as they sad they contacted me on mail/skype and so on.
I hope you guys enjoy Casumo, very very soon our mobile version will be released=)

Oscar