Resolved Casoo casino - 45.000 EUR confiscated with false accusations

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
PAB ticket created, I had to reduce the text from 4500 chars to 1000 chars :)

Great, just remember rules, i think main one what many new members fail is that as long Max is working with your PAB complaint, you are not allowed to comment it any further in forums, even here if someone is asking.
 

shxxx

Newbie member
PABnonaccred
Joined
Oct 19, 2019
Location
Slovakia
Great, just remember rules, i think main one what many new members fail is that as long Max is working with your PAB complaint, you are not allowed to comment it any further in forums, even here if someone is asking.
Thanks guys, understood.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Thanks guys, understood.

Didn't think you wouldn't, just wanted to underline as you seem to have a decent claim and quite many new members have burned their PAB by speaking about the case all over internet. Your complaint is in very good hands, now what you can do is wait and of course be more than welcome to take part to other conversations in this forum :)
 

shxxx

Newbie member
PABnonaccred
Joined
Oct 19, 2019
Location
Slovakia
Hi guys,

just FYI - AskGamblers complaint has been re-opened per Casoo's request, therefore PAB here has been put on hold.
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
If they actually called your job, under false info or sold it to someone else thats ridicolous.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
I read your complaint on askgamblers. How are bad they? Plz don't do that. Yes. Ok

Unresolved
 

sufferinsilence

Senior Member
MM
Joined
Dec 13, 2017
Location
Belgium
Just read the whole thing over on AG... What a bunch of shite, Casoo is doing everything possible not to pay and I doubt you'll ever see so much as 1 eurocent from them. They'll just keep on delaying the process, demanding more documents,... until you give up in frustration.

45k should be nothing of note for any decent casino and they should be happy to pay this out as it shows they're reliable and you can "win" there thus more people will sign up and lose.

On their frontpage they have this nice piece of text as to why choose for Casoo:
Do you enjoy big winnings? You've come to the right place. Play games, get free spins & win!
:lolup:
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Why stall pab here? It's clear from AG you won't get any help because the casino is only stalling, nor they have contacts to help your case further. You should bin off that complaint and continue here.
 

Stuckluck

Banned User
Joined
May 11, 2019
Location
Canada
To add my two cents: I'm back playing at land based casinos here in Canada. When I win, I get cash right away. What good is a higher RTP when these online casinos find every excuse to hold up your cash out? Even "highly reputable" (Leo Vegas, etc) online casinos do a lot to make it hard to cash out. It's just a pain in the butt dealing with them. I went from spending $1000s a month online to $50 or $100 per month (just for the lol's). I want the cash and I don't want your online casino BS. My advice to you is: save your money and go to Vegas once (or whatever) per year. The online casinos are on the way out. Also, never play Curacao sites. The Malta ones are bad enough; the Curacao sites are a joke. Good luck.
 

shxxx

Newbie member
PABnonaccred
Joined
Oct 19, 2019
Location
Slovakia
Why stall pab here? It's clear from AG you won't get any help because the casino is only stalling, nor they have contacts to help your case further. You should bin off that complaint and continue here.
I don't think I can actually do anything about it.
It was AGs decision to re-open complaint which they mediate, and once active, there are set 4 days periods for each side to react.
 

Hydr0

cyber chill
PABnoaccred
Joined
Oct 24, 2012
Location
OZ
It was AGs decision to re-open complaint

Read the whole case to date on AG, and I’m siding with the OP on this one. 100%. Please don’t let me down @shxxx, nor my peers that support you here ;)

Yes, nothing is conclusive yet, but the majority of Casoo’s posts sound like BS to me. Not buying their claims, and obviously AG weren’t convinced either (with good reason too, as Casoo failed to provide credible evidence to support their claim against the player), before they made the decision to reopen the case; which is pretty convenient given that it happened shortly after you decide to PAB here.

Smell fear by these apparent ass clowns that run Casoo. Can imagine the dialogue....

Oh shit, F! .... Max and Bryan at Casinomeister will be on the case, and they’ve got the resources to pressure us and ultimately expose our deception. The members are all behind the OP too... We had better do some damage control and reopen the case with AG; this way we’ll buy ourselves more time while we cook up more stalling BS to post on AG.


Sweating it over 45K. What a joke. If they can’t afford to pay a legitimate customer a modest sum such as this, they should close down immediately, and move back into their mommies basements.

I really hope you somehow get your money in the end mate, and if AG can’t achieve the desired result for you, Max and/or Bryan can. Sadly though, I think it’s going to be an uphill battle.

This case, yet again, highlights the importance of taking your time, doing solid research, and ultimately finding a casino that isn’t going to try and screw you over in some way if you hit big.

Bastards they are.
 
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lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
I have just read the whole story on AG and it seems they pull every string in the book to delay paying out this sum of money.
But I also did read they are willing to pay you once you have provident some more documents or proof of authenticity of some documents which is a blatant joke as you already did provide everything you could within your power.

So it seems they are trying to fob you off.

Seldom seen such a ridiculous performance from a casino.

A place people obviously should avoid at all costs. :mad::mad:

They make the casino industry look bad.
 
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