Hello!
GOLDENSTAR-casino (their sister casinos are LOKI and GUNSBET- all of them part of DIREX NV casinos) confiscated 742 euro from me with the ridiculous arguments. First, they asked me for a lot of different documents (like selfie with the passport, like selfie with the piece of paper with the date and casino name on it). As if that was not enough - they asked me for the video conference on Skype. It sounded quite humiliating but still I agreed. After they talked to me on video Skype, they asked me if I remember what games I played at their casino. The game play they asked about happened ONE YEAR ago. So I could not remember the name of the specific slots. They informed me that since I don’t remember which slots I played at their casino - then they will not pay me. That sounded VERY ridiculous. Many people don’t remember what games they played yesterday, not 12 months ago. Anyway, I succeeded to remember one of the slots I played at their casino and even the bet size. I immediately wrote about this to the casino. Here they started lying right away claiming that I did not play that specific slot. I insisted and asked them for the game history. And guess what happened next? They replied that I indeed played that slot but I also played other slots and since I am not able to give the a full list of the slots I played at their casino one year ago - they WILL NOT pay me my winnings anyway. Can anybody believe it? Asking for the numerous documents, then for the selfie photos, then for the Skype video conference and then refusing to pay me because I cannot remember the full list of the slots that I played ONE YEAR AGO. This is exactly what happened to me at Goldenstar-casino.
P.S. I did complain at one well known resource (namely AG). And I must say that is a fake player advocate website with it’s own agenda.
My complaint was declined since I (and it is only the casino’s claim) did not send the documents 2 weeks after the casino’s initial request. First - I did send the document within the two weeks. But the casino asked for more and more proofs. And about 2 weeks ago the Casino asked me for the Skype Video verification. Why they did not the just informed me that I failed providing the documents in a certain time frame but asked for the VIDEO conference instead? Only after the Skype conference was completed successfully on my side, they started thinking of all kind of BS , like my bad memory, 2 weeks time frame etc. And this AG website did accept their fake “arguments”. The last advice from the AG was to contact the legislatory body if am not agree with their decision. And the legislatory body ,in this case, is another fake institution from Curacao, which never replies to any player’s query. And AG knows this better than me or you.
GOLDENSTAR-casino (their sister casinos are LOKI and GUNSBET- all of them part of DIREX NV casinos) confiscated 742 euro from me with the ridiculous arguments. First, they asked me for a lot of different documents (like selfie with the passport, like selfie with the piece of paper with the date and casino name on it). As if that was not enough - they asked me for the video conference on Skype. It sounded quite humiliating but still I agreed. After they talked to me on video Skype, they asked me if I remember what games I played at their casino. The game play they asked about happened ONE YEAR ago. So I could not remember the name of the specific slots. They informed me that since I don’t remember which slots I played at their casino - then they will not pay me. That sounded VERY ridiculous. Many people don’t remember what games they played yesterday, not 12 months ago. Anyway, I succeeded to remember one of the slots I played at their casino and even the bet size. I immediately wrote about this to the casino. Here they started lying right away claiming that I did not play that specific slot. I insisted and asked them for the game history. And guess what happened next? They replied that I indeed played that slot but I also played other slots and since I am not able to give the a full list of the slots I played at their casino one year ago - they WILL NOT pay me my winnings anyway. Can anybody believe it? Asking for the numerous documents, then for the selfie photos, then for the Skype video conference and then refusing to pay me because I cannot remember the full list of the slots that I played ONE YEAR AGO. This is exactly what happened to me at Goldenstar-casino.
P.S. I did complain at one well known resource (namely AG). And I must say that is a fake player advocate website with it’s own agenda.
My complaint was declined since I (and it is only the casino’s claim) did not send the documents 2 weeks after the casino’s initial request. First - I did send the document within the two weeks. But the casino asked for more and more proofs. And about 2 weeks ago the Casino asked me for the Skype Video verification. Why they did not the just informed me that I failed providing the documents in a certain time frame but asked for the VIDEO conference instead? Only after the Skype conference was completed successfully on my side, they started thinking of all kind of BS , like my bad memory, 2 weeks time frame etc. And this AG website did accept their fake “arguments”. The last advice from the AG was to contact the legislatory body if am not agree with their decision. And the legislatory body ,in this case, is another fake institution from Curacao, which never replies to any player’s query. And AG knows this better than me or you.