Goldenstar-casino: no payment after lots of verifications.

Ovengo77

flaming and being a jerkoff
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Oct 24, 2018
Location
Kyiv
Hello!

GOLDENSTAR-casino (their sister casinos are LOKI and GUNSBET- all of them part of DIREX NV casinos) confiscated 742 euro from me with the ridiculous arguments. First, they asked me for a lot of different documents (like selfie with the passport, like selfie with the piece of paper with the date and casino name on it). As if that was not enough - they asked me for the video conference on Skype. It sounded quite humiliating but still I agreed. After they talked to me on video Skype, they asked me if I remember what games I played at their casino. The game play they asked about happened ONE YEAR ago. So I could not remember the name of the specific slots. They informed me that since I don’t remember which slots I played at their casino - then they will not pay me. That sounded VERY ridiculous. Many people don’t remember what games they played yesterday, not 12 months ago. Anyway, I succeeded to remember one of the slots I played at their casino and even the bet size. I immediately wrote about this to the casino. Here they started lying right away claiming that I did not play that specific slot. I insisted and asked them for the game history. And guess what happened next? They replied that I indeed played that slot but I also played other slots and since I am not able to give the a full list of the slots I played at their casino one year ago - they WILL NOT pay me my winnings anyway. Can anybody believe it? Asking for the numerous documents, then for the selfie photos, then for the Skype video conference and then refusing to pay me because I cannot remember the full list of the slots that I played ONE YEAR AGO. This is exactly what happened to me at Goldenstar-casino.
P.S. I did complain at one well known resource (namely AG). And I must say that is a fake player advocate website with it’s own agenda.
My complaint was declined since I (and it is only the casino’s claim) did not send the documents 2 weeks after the casino’s initial request. First - I did send the document within the two weeks. But the casino asked for more and more proofs. And about 2 weeks ago the Casino asked me for the Skype Video verification. Why they did not the just informed me that I failed providing the documents in a certain time frame but asked for the VIDEO conference instead? Only after the Skype conference was completed successfully on my side, they started thinking of all kind of BS , like my bad memory, 2 weeks time frame etc. And this AG website did accept their fake “arguments”. The last advice from the AG was to contact the legislatory body if am not agree with their decision. And the legislatory body ,in this case, is another fake institution from Curacao, which never replies to any player’s query. And AG knows this better than me or you.
 

TheAverageGuy

~Master of Slack~
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canada
I was actually reading that complaint earlier, here's where it fell apart for me "They informed me that since I don’t remember which slots I played at their casino - then they will not pay me. That sounded VERY ridiculous. Many people don’t remember what games they played yesterday, not 12 months ago. Anyway, I succeeded to remember one of the slots I played at their casino and even the bet size"

Can really only be read one way IMHO... "so I asked the person who I'm covering for and they told me exactly which slot they played a year ago... and the bet size"

Lucky for you, I don't work here ;-)
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Hey mate!

On russian speaking forum there was a thread from you RE this case, and there was a lot of 'scam, scammers,' and other personal insults to casino team stuff.

But seriously, you won playing with bonus, you used typical bonus hunting patterns (I guess?), and then after additional docs requested you disappeared for a YEAR! YEAR!

After that, you tried to pass skype verification, but it was not so successfull. You can fill the PAB here and I will represent Direx N.V. . I promise you there will be no delays and other shit.

And the legislatory body ,in this case, is another fake institution from Curacao, which never replies to any player’s query. And AG knows this better than me or you.

Did you contacted them? FYI - Curacao depends from which company you got license. In my 4 years experience dealing with them - they are no less strict than MGA. Every complaint they got from player - they always send to us. And I can't reply like ' Hey it is just bonus abuser, that's why we confiscated'. We need to prove it.

So please, stop insult people which does not deserve it. I know, some Curacao companies have zero player protection and simply ignore complaints, but it's not the case with Direx N.V. .

Hope this helps.

P.S. Unlucky for you, I work there :D

Br,

Vitali
 

Ovengo77

flaming and being a jerkoff
Joined
Oct 24, 2018
Location
Kyiv
TheAverageGuy - so you think that it is normal to remember which slot you played exactly one year ago at some specific casino? I remembered it just because there was a time in my past I played ONLY one slot almost at any casino I played at. Your "one way" theory is getting broken so easily.

homerbert - I did contact Curacao a couple of times. Never a reply. Moreover, I read about them at the different web forums (including Casinomeister). So , please, stop telling me what to say. You are either lying or not informed enough.
 

homerbert

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Ovengo77

flaming and being a jerkoff
Joined
Oct 24, 2018
Location
Kyiv
By the way, Vitali, Direx NV was recently downgraded by MaxD on this web forum. Possibly , this is not the best of times to be their shill here.
 

Ovengo77

flaming and being a jerkoff
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Oct 24, 2018
Location
Kyiv
Also, Vitali, be so kind and provide me with the details of Curacao commission responsible for Golden-star casino (and the gang). As it turns out this creature has several heads (as if it makes them any more legible).
 

dunover

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https://www.casinomeister.com/casino-reviews/bob-casino/

Direx NV Mmmmm….

I wouldn't trust a Cup-o-cocoa license any more than Michael Jackson with the cub scouts group.

If anybody has any faith in Curacao licenses then please explain the scammers' charter that is 1668/JAZ and 8048/JAZ and how these are even allowed to exist in a supposedly 'regulated' jurisdiction?

There may be one or two good apples in the barrel but generally they're rotten.

Curacao is simply a safe port for those who cannot afford or simply don't want the more stringent regulations that players enjoy in other jurisdictions.
 

Ovengo77

flaming and being a jerkoff
Joined
Oct 24, 2018
Location
Kyiv
Dear friend!

I've checked your accounts across network, I've checked all your communications with casino team.

So, I suggest you to submit PAB if you want:
Submit Your Online Casino Complaint - Casinomeister
Make sure to read and understand:
Player Arbitration Policies and Procedures

Best of luck!

Who are you , Vitali? Who lets you check "all my accounts" across all the network? What is this suppose to mean? If you work for ONE Direx casino - does it mean you have an access to all the information about the players at the dozens and dozens of other Direx NV casinos? Sounds great!
 

homerbert

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NoWhere
By the way, Vitali, Direx NV was recently downgraded by MaxD on this web forum. Possibly , this is not the best of times to be their shill here.
Hello!

I'm not going to speak with you, I did'nt buy a ticket to circus today, sorry!

If in short - I'm aware of warning, and I'm working on it with Max. And there is not so much left to resolve, but thanks for being nice and reminding me!

You can easily find license info on any Direx N.V. website by clicking on Curacao seal.

Like I said - it is my last public answer to you (I hope :D). You can submit PAB, otherwise I will report your posts as you simply continuing blackmailing casino, while already another mediator declined your complaint.
 

Casinomeister

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By the way, Vitali, Direx NV was recently downgraded by MaxD on this web forum. Possibly , this is not the best of times to be their shill here.
Hello newbie. Homerbert is not a shill and has been a member here for a long time with a pretty good reputation.

I suggest you chill for a couple of days, then come back and submit a complaint like what was suggested to you. In fact, I will assist in your chilling by suspending your account for 48 hours for flaming and harassing a casino rep. :D
 

homerbert

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https://www.casinomeister.com/casino-reviews/bob-casino/

Direx NV Mmmmm….

I wouldn't trust a Cup-o-cocoa license any more than Michael Jackson with the cub scouts group.

If anybody has any faith in Curacao licenses then please explain the scammers' charter that is 1668/JAZ and 8048/JAZ and how these are even allowed to exist in a supposedly 'regulated' jurisdiction?

There may be one or two good apples in the barrel but generally they're rotten.

Curacao is simply a safe port for those who cannot afford or simply don't want the more stringent regulations that players enjoy in other jurisdictions.

Yep mate, I know, you hate Curacao. Each thread about Curacao it is always same opinion from you.

And I can't say that you right, or not right. Basically, it's like you said. There can be few good, there can be few bad...In the end it is about whole life - there can be bad people, but on the other side there will be always good people.

And speaking re Direx N.V. we have MGA license too, it is not about a case of money, or stringent regulations. Each operator can choose what license he wants by any reason.

Our job, as WL provider, to try to provide best possible services to our customers (both operators and players). And that's why I'm here and ready to discuss any problem with our WL's. That's why fifteen minutes after warning was issued to us I contacted Max offering to cooperate with anything.

Br,

Vitali
 

theapple

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Dec 5, 2013
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far far away
just to add to the discussion

GENERAL WARNING - Direx NV casinos are generating a lot of complaints

Mind you, i never had a single problem at any of their places though.

Sure some have (had?) incredibly stupid bonus rules but i simply didnt play there. Speaking from my own experience, their payout speeds are pretty much instant. My last 2 cashouts @ direx casinos took about 12 mins combined, and both time i cashed out from a bonus too.
 

Casinomeister

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Actually, there are at least two master licenses that are ok: Antillephone and Gaming-curacao.com
 

dunover

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Actually, there are at least two master licenses that are ok: Antillephone and Gaming-curacao.com


Yes, it's a shame 99% of players won't be aware of which are the turds and treasures though. On here they are generally, but it still remains a fact that Cup-o-cocoa is a risky lucky dip for those not availed with our knowledge.

And while they still allow those rogue licenses 1668/JAZ etc. to exist and AffPower, GameTech or other scammers to operate under their wing then Curacao will continue to have zero credibility as a jurisdiction in my eyes.
 

Ovengo77

flaming and being a jerkoff
Joined
Oct 24, 2018
Location
Kyiv
Hello again, everybody.

I would like to ask the same 2 questions to a couple of personalities on this website.

The Average Guy - I ask you again - do you think that it is normal to remember which slot you played exactly one year ago at some specific casino? Because if your answer is NO - then everything you wrote above is a nonsense. But if you reply YES - I will laugh for a couple of minutes, at least.
The more important part. Homerbert (Vitali) - I am still very interested in what kind of information about my game play across the whole Direx network do you have access to? And if that is a full access (which can be understood from your post above) - then , please, inform me what is your relationship to the Direx?
 
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homerbert

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Joined
Jun 21, 2012
Location
NoWhere
Hello Ovengo!

I have a screenshot of your post on russian forum, where you blamed Casinomeister, told that it is website of hypocrite and it is the same as askgamblers (just to earn money).

More than this, you already banned on this forum.

So, my friend, I'm reporting your post to Bryan. It is not how it should work - you blaming Bryan on different website, but coming here again and try to push casino. It does not work this way.

More than this, I know you're a bonus abuser, I know what you doing, I understand you strategy. Therefore here is my message to you - YOU SHALL NOT PASS! :D

Br,

Vitali
 

lockinlove

Staring into the sun
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Jan 17, 2014
Location
Canada
I played there and won and they made me hold up a sign saying I play at loki casino and signed it and date it. I thought it was absurd. Their max bet on a bonus is terrible, their wager 50x and a massive amount of excluded slots.

They try to be a good casino ethically at least. I accidentally went over their max bet of $1 and they told me about it and paid me anyways. So I dont think they are out to get people.

I thanked them and told them I wont return because of their rules and verification
 

Ovengo77

flaming and being a jerkoff
Joined
Oct 24, 2018
Location
Kyiv
Vitali - but you did not answer my question. Regarding my post on another forum - yes , you are right, I wrote it. Both AG and CM are affiliate websites in the first place. Will I be banned again for my opinion? Go ahead.
 

Ovengo77

flaming and being a jerkoff
Joined
Oct 24, 2018
Location
Kyiv
I played there and won and they made me hold up a sign saying I play at loki casino and signed it and date it. I thought it was absurd. Their max bet on a bonus is terrible, their wager 50x and a massive amount of excluded slots.

They try to be a good casino ethically at least. I accidentally went over their max bet of $1 and they told me about it and paid me anyways. So I dont think they are out to get people.

I thanked them and told them I wont return because of their rules and verification
Lucky you. I have also sent them a picture of myself with my ID in one hand and a piece of paper stating "Hello Goldenstar" + the date , in another. Did not help. For the first time in my life I went through a live skype conference with the online casino. Actually it was more like an interrogation and the casino man did not even turn his video on. Now they knew for sure that me is me. What could they do? Only to ask me if I remember the name of the slots I played 1 year ago. I remembered only one of two. Was not enough to get paid by the casino. And AG were totally fine with all this BS. Why? Because AG are paid by Goldenstar their affiliate fee. I did not pay a dime to the AG in my whole life. No wonders they sided with the Evil.
 
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