colinsunderland
RIP Colin
- Joined
- Jan 28, 2016
- Location
- uk
As many will know its now unlawful to have card surcharges but casinos still seem to be doing this.
Rizk still charge, I asked them why and got this helpful reply
Colin 2:09 pm
Hi Emma, I was just about to make a deposit but I see I was going to be charged, why is that please, when its illegal to do that now in the EU?
Emma
Unfortunately from the Customer Service side, I'm not able to provide you any kind of information regarding this, but we will inform our customers if we aware of any changes regarding this.
Colin
well could you find out from a manager please? Surely I shouldn't be charged a fee when it is illegal to do so?
Emma
Our management has already requested further information regarding this and will change the available information regarding this on our website according to the received information as well later on. Unfortunately the management is not able confirm you anything at the moment.
Not sure what information they have requested, but its been known for months this was coming in, and its not hard to find
and I'm sure their card processors will have told them this before now.
MrGreen have removed their charges
Anyone know any others who are still charging?
Rizk still charge, I asked them why and got this helpful reply
Colin 2:09 pm
Hi Emma, I was just about to make a deposit but I see I was going to be charged, why is that please, when its illegal to do that now in the EU?
Emma
Unfortunately from the Customer Service side, I'm not able to provide you any kind of information regarding this, but we will inform our customers if we aware of any changes regarding this.
Colin
well could you find out from a manager please? Surely I shouldn't be charged a fee when it is illegal to do so?
Emma
Our management has already requested further information regarding this and will change the available information regarding this on our website according to the received information as well later on. Unfortunately the management is not able confirm you anything at the moment.
Not sure what information they have requested, but its been known for months this was coming in, and its not hard to find
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and I'm sure their card processors will have told them this before now.
MrGreen have removed their charges
Anyone know any others who are still charging?