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Casinos still charging for card deposits

Discussion in 'Online Casinos' started by colinsunderland, Jan 23, 2018.

    Jan 23, 2018
  1. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    As many will know its now unlawful to have card surcharges but casinos still seem to be doing this.

    Rizk still charge, I asked them why and got this helpful reply

    Colin 2:09 pm
    Hi Emma, I was just about to make a deposit but I see I was going to be charged, why is that please, when its illegal to do that now in the EU?

    Emma
    Unfortunately from the Customer Service side, I'm not able to provide you any kind of information regarding this, but we will inform our customers if we aware of any changes regarding this.

    Colin
    well could you find out from a manager please? Surely I shouldn't be charged a fee when it is illegal to do so?

    Emma
    Our management has already requested further information regarding this and will change the available information regarding this on our website according to the received information as well later on. Unfortunately the management is not able confirm you anything at the moment.

    Not sure what information they have requested, but its been known for months this was coming in, and its not hard to find

    You must register/login in order to see the link.

    and I'm sure their card processors will have told them this before now.

    MrGreen have removed their charges

    Anyone know any others who are still charging?
     
    KasinoKing and dpp00 like this.
  2. Jan 23, 2018
  3. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Ive got an interesting one - can casinos charge for withdrawals still? As a “handling fee”? I predict they will shift this over to there if that is the case
     
  4. Jan 23, 2018
  5. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I received an email on the 12-01 from JoReels casino, saying....

    "From this day, we have removed ALL deposit fees for ALL methods."

    They're on the same platform and share the same license as Rizk - MT Secure Trade
     
  6. Jan 24, 2018
  7. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom
    I see most have now removed this charge, but Cherry Casino are still levying 25p per £10 deposit as a charge. Are there any others?

    PS, I'm not knocking Cherry Casino, I've had a few recent wins/withdrawals from them which have been paid without a problem!
     
  8. Jan 24, 2018
  9. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Oh good, casinos been found out over their stealth robberies. I guess the associated costs of card transactions weren't as detrimental to them as they first made out. Perhaps they'll now adapt to find other methods to cover their overheads, staff costs, and bank charges, the bastards :cool:
     
    gilliebean likes this.
  10. Jan 24, 2018
  11. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom
    Well, bank charges are a business expense, not a consumer cost, so of course it is unfair to pass business expenses on to their customers - end of the day, that is why they make a profit from the RTP's so that they can run the business!

    By all means I am happy for them to extend me a line of credit and I will pop to the bank every so often to pay cash in, if that helps them!!
     
    goatwack likes this.
  12. Jan 24, 2018
  13. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    *Don't throw it out there*
     
    RichyJ75 likes this.
  14. Jan 24, 2018
  15. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    Dragonara casino charge for deposits and withdrawals, or at least, they were doing so last month. 2% each way.

    Bet-at-home were doing so, last month, 2% on deposits.
     
  16. Jan 24, 2018
  17. dpp00

    dpp00 Experienced Member

    Occupation:
    house husband
    Location:
    uk
    but im guessing the casinos will just stop taken certain payment options, i got an email from skrill saying from 31st of jan i cant upload with any MasterCard

    anymore don't know why, (obviously no explanation given cause im only a customer ) but a bit of a pain cause i have only have 3 cards and there all mastercard,
     
  18. Jan 24, 2018
  19. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    Cashmio just charged me £3 to withdraw my winnings! That's a joke when my withdrawl was such a small one.
     
  20. Jan 24, 2018
  21. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Just realised I have been, would have over looked if not for this thread

    Deposited via DC Monday and had a little win, charged £2.50 to W/D and a small amount (0.62?? unsure) to deposit £25. (Guts)

    Is this new rule for all methods or just credit and debit cards please?
     
  22. Jan 24, 2018
  23. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
     
  24. Jan 24, 2018
  25. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    I have just being on live chat to cashmio "mt secure trade" and yes she said fees on debit/credit W/Ds cards the same. £3 it cost me for a W/D of £120. What a joke.[/QUOTE]
     
    Jono777 likes this.
  26. Jan 24, 2018
  27. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Basically, it is now unlawful to charge for card/paypal deposits. So if someone offers a free deposit method but charges for others, then its unlawful.

    Captain Rizk says he will update this thread today, fair play to him for replying to my PM so quickly.

    It might be handy if whenever someone gets charged you go onto live chat and ask why they are breaking the law by charging you a fee ;)
     
    Mouche12, goatwack and Jono777 like this.
  28. Jan 24, 2018
  29. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    I did and she said that's what they were allowed to do now. Charge for withdrawls.
     
    Mouche12 and colinsunderland like this.
  30. Jan 24, 2018
  31. amourgirl

    amourgirl Not so Senior Senior Member! mm2

    Occupation:
    Virtual PA
    Location:
    London UK
    ahhhhhhhhh

    right thats why Neteller are bloody no longer accepting mastercard debits, god damn it! talk about make life bloody awkward
     
  32. Jan 24, 2018
  33. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom
    Reply from Cherry Casino:


    Dear Richard,

    Thanks for your message.

    Rest assured that we are currently reviewing our payment fees, however the current standard 2.5% charge on credit card deposits still stands at the moment.

    Should you have any further questions, please do let us know.

    Best regards,

    Tanya
    Customer Support
     
  34. Jan 24, 2018
  35. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    That read like "We'll try and squeeze as much as we still can out of this illegal scheme before more people notice and force our hand"

    Could be wrong though :cool:
     
  36. Jan 24, 2018
  37. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    Cant remember what sight it was but it was a well known site as i only play at those, It cost me 1.25 to deposit and i lost 13 pound when i withdrew... Needless to say i cant remember the site due to the fact i ditched them for it. althou i did thank them for paying for my holiday
     
    ed skull murphy likes this.
  38. Jan 24, 2018
  39. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Rizk have now removed all fees, so presumably other MT Secure sites will do the same.
    Lets see how quickly other sites do it too, or how long they are happy to break the law and rip customers off for.
    Big thumbs up to Captain Rizk for doing this so quickly :)
    I believe he will comment properly soon
     
    Captain Rizk, Mouche12 and goatwack like this.

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