Casinos still charging for card deposits

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
As many will know its now unlawful to have card surcharges but casinos still seem to be doing this.

Rizk still charge, I asked them why and got this helpful reply

Colin 2:09 pm
Hi Emma, I was just about to make a deposit but I see I was going to be charged, why is that please, when its illegal to do that now in the EU?

Emma
Unfortunately from the Customer Service side, I'm not able to provide you any kind of information regarding this, but we will inform our customers if we aware of any changes regarding this.

Colin
well could you find out from a manager please? Surely I shouldn't be charged a fee when it is illegal to do so?

Emma
Our management has already requested further information regarding this and will change the available information regarding this on our website according to the received information as well later on. Unfortunately the management is not able confirm you anything at the moment.

Not sure what information they have requested, but its been known for months this was coming in, and its not hard to find

You do not have permission to view link Log in or register now.


and I'm sure their card processors will have told them this before now.

MrGreen have removed their charges

Anyone know any others who are still charging?
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Ive got an interesting one - can casinos charge for withdrawals still? As a “handling fee”? I predict they will shift this over to there if that is the case
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
I received an email on the 12-01 from JoReels casino, saying....

"From this day, we have removed ALL deposit fees for ALL methods."

They're on the same platform and share the same license as Rizk - MT Secure Trade
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
I see most have now removed this charge, but Cherry Casino are still levying 25p per £10 deposit as a charge. Are there any others?

PS, I'm not knocking Cherry Casino, I've had a few recent wins/withdrawals from them which have been paid without a problem!
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Oh good, casinos been found out over their stealth robberies. I guess the associated costs of card transactions weren't as detrimental to them as they first made out. Perhaps they'll now adapt to find other methods to cover their overheads, staff costs, and bank charges, the bastards :cool:
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Well, bank charges are a business expense, not a consumer cost, so of course it is unfair to pass business expenses on to their customers - end of the day, that is why they make a profit from the RTP's so that they can run the business!

By all means I am happy for them to extend me a line of credit and I will pop to the bank every so often to pay cash in, if that helps them!!
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Well, bank charges are a business expense, not a consumer cost, so of course it is unfair to pass business expenses on to their customers - end of the day, that is why they make a profit from the RTP's so that they can run the business!

By all means I am happy for them to extend me a line of credit and I will pop to the bank every so often to pay cash in, if that helps them!!
*Don't throw it out there*
 

ed skull murphy

Trollish behavior - quit the forum
Joined
Nov 7, 2017
Location
Albion
Dragonara casino charge for deposits and withdrawals, or at least, they were doing so last month. 2% each way.

Bet-at-home were doing so, last month, 2% on deposits.
 

dpp00

Experienced Member
Joined
May 19, 2012
Location
uk
but im guessing the casinos will just stop taken certain payment options, i got an email from skrill saying from 31st of jan i cant upload with any MasterCard

anymore don't know why, (obviously no explanation given cause im only a customer ) but a bit of a pain cause i have only have 3 cards and there all mastercard,
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
Cashmio just charged me £3 to withdraw my winnings! That's a joke when my withdrawl was such a small one.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Just realised I have been, would have over looked if not for this thread

Deposited via DC Monday and had a little win, charged £2.50 to W/D and a small amount (0.62?? unsure) to deposit £25. (Guts)

Is this new rule for all methods or just credit and debit cards please?
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
Just realised I have been, would have over looked if not for this thread

Deposited via DC Monday and had a little win, charged £2.50 to W/D and a small amount (0.62?? unsure) to deposit £25. (Guts)

Is this new rule for all methods or just credit and debit cards please?[/QUOTE
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
I have just being on live chat to cashmio "mt secure trade" and yes she said fees on debit/credit W/Ds cards the same. £3 it cost me for a W/D of £120. What a joke.[/QUOTE]
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Just realised I have been, would have over looked if not for this thread

Deposited via DC Monday and had a little win, charged £2.50 to W/D and a small amount (0.62?? unsure) to deposit £25. (Guts)

Is this new rule for all methods or just credit and debit cards please?

Basically, it is now unlawful to charge for card/paypal deposits. So if someone offers a free deposit method but charges for others, then its unlawful.

Captain Rizk says he will update this thread today, fair play to him for replying to my PM so quickly.

It might be handy if whenever someone gets charged you go onto live chat and ask why they are breaking the law by charging you a fee ;)
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
Basically, it is now unlawful to charge for card/paypal deposits. So if someone offers a free deposit method but charges for others, then its unlawful.

Captain Rizk says he will update this thread today, fair play to him for replying to my PM so quickly.

It might be handy if whenever someone gets charged you go onto live chat and ask why they are breaking the law by charging you a fee ;)

I did and she said that's what they were allowed to do now. Charge for withdrawls.
 

amourgirl

Not so Senior Senior Member!
Joined
Jan 2, 2013
Location
London UK
ahhhhhhhhh

right thats why Neteller are bloody no longer accepting mastercard debits, god damn it! talk about make life bloody awkward
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Reply from Cherry Casino:


Dear Richard,

Thanks for your message.

Rest assured that we are currently reviewing our payment fees, however the current standard 2.5% charge on credit card deposits still stands at the moment.

Should you have any further questions, please do let us know.

Best regards,

Tanya
Customer Support
 

Lincolnuk

Senior Member
MM
Joined
Dec 9, 2012
Location
Lincolnshire
Cant remember what sight it was but it was a well known site as i only play at those, It cost me 1.25 to deposit and i lost 13 pound when i withdrew... Needless to say i cant remember the site due to the fact i ditched them for it. althou i did thank them for paying for my holiday
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Rizk have now removed all fees, so presumably other MT Secure sites will do the same.
Lets see how quickly other sites do it too, or how long they are happy to break the law and rip customers off for.
Big thumbs up to Captain Rizk for doing this so quickly :)
I believe he will comment properly soon
 
Top