casinoperson123 VS mycasinobest

[mack341]

I'd say it was some more evidence for his case in a PAB...In a situation like this what would be the problem to simply reinstate it, max may not even find in the op's favour, depends on what's really happened. justice is the most important thing here, and that does go both ways, either side could still be right. I'd think the casino group/homerbert would want to clear this up too. It surely can't be left in limbo like this?

 

[homerbert]

Hello guys!

I believe 'casino manager' or whatsoever is just made a mistake. Like I've said, I've checked player account. All pending WD's were canceled and lost.

1) Customer do not have any funds on account
2) Customer do not have any pending or 'in progress' or 'stuck' or whatsoever withdrawals.
3) Customer canceled all pending WD's and now due to misunderstanding (or something else) continue not accepting fact that all money were lost by customer itself.

How can I help here?

Br,

V.

 

[misstrouble]

This gets more And more confusing.

 

[casinoperson123]

@homerbert thats not true, i have been talking with the maanger about my money last 5 days and he even confirmed the ammount. Im still waiting for the answer from the right department, when they will put the money on my account for me to withdrawl. Why are you saying I played everything, when its not tru, i played the money they already gave me. You can see on the email 10.7 there were still 2700 euros NOT paid and they are paying every monday 500. How its possible they paid everything? Why are you saying that when its not true and I have many documents to that.

 

[casinoperson123]

They cant be pending, they are not on my account. They manaully put it every monday to my account (not this or the last monday) i have many messages from different managers to prove this. why are you saying that? There is no money on my account because they didnt pay me last monday or this monday. Right now there is 2000euros NOT paid from my old win in april.

 

[casinoperson123]

 

[casinoperson123]

they told me on the weekend this week they start the payments again. So there is still 2029euros left to pay me.

 

[casinoperson123]

@homerbert there is not pending withdrawls as they told in the email I screenshot they put before every monday 500euros to my acocunt from my winnings in april because they told there was a problem and they will put it manually. Last monday it was closed and this monday the manager is still waiting since last thursday for someone to answer where is my money thats left from my winningsz

 

[Aryol]

Hello guys!

I believe 'casino manager' or whatsoever is just made a mistake. Like I've said, I've checked player account. All pending WD's were canceled and lost.

1) Customer do not have any funds on account
2) Customer do not have any pending or 'in progress' or 'stuck' or whatsoever withdrawals.
3) Customer canceled all pending WD's and now due to misunderstanding (or something else) continue not accepting fact that all money were lost by customer itself.

How can I help here?

Br,

V.

Maybe you could not, but you was so sure that the TE was lying. Pretty happy that the PAB System has such a great impact to such cases. What I think most disappointing is that you think to limit withdrawals to 500 € / Week is ok, if something needs further investigations why you would even pay 500 € per Week? You could lock the money and check the case within one week and pay him all out. But of course all for the customer...

Not against you as a person, but I fully understand the TE and how irritated he must be after all the trouble.

 

[casinoperson123]

The team who handels these havent answered to the manager since last thursday. I dont understand this this casino direx mycasinobest has been nightmare

 

[casinoperson123]

In april I waited 2months with this ”we have to wait for the answer sorry” because I sended provements from my IP address and they understood I didnt have any dubplicated accounts. The answer is always wait, they can not help me they have to wait for the answer. Lucky I screenshot all the conversations where they told me 2 weeks ago how much money they paid and how much there is left snd when they will pay it to me

 

[nikantw]

Please @casinoperson123, this isn't working, don't you see it?

You need to stop posting and pm max to ask him to reopen your PAB.
Don't cancel it until you get paid. This is your one and only chance!

 

[colinsunderland]

Hello guys!

I believe 'casino manager' or whatsoever is just made a mistake. Like I've said, I've checked player account. All pending WD's were canceled and lost.

1) Customer do not have any funds on account
2) Customer do not have any pending or 'in progress' or 'stuck' or whatsoever withdrawals.
3) Customer canceled all pending WD's and now due to misunderstanding (or something else) continue not accepting fact that all money were lost by customer itself.

How can I help here?

Br,

V.

I'm sorry but that doesn't seem to ring true, surely a manager of the casino can tell the difference between a zero balance and a 2000 euro balance? Unless the manager is rubbish and just made stuff up without actually checking the account?

 

[casinoperson123]

@colinsunderland yes the balance is actually zero, they put it on my account every monday manually, but the manager knows that and knows there is still money to pay me. In my account it seems 0e because they didnt put the 500 last monday or this monday because the casino was closed and still no money they promised to put there(my winnings from april)

 

[mack341]

@colinsunderland yes the balance is actually zero, they put it on my account every monday manually, but the manager knows that and knows there is still money to pay me. In my account it seems 0e because they didnt put the 500 last monday or this monday because the casino was closed and still no money they promised to put there(my winnings from april)

casinoperson how many times in total has the manager told you about the remaining payments? The message you posted above says 27/7...and yet homer looked into this on the 23/7..so it seems odd that the 'mistake' is still being repeated to you.

 

[maxd]

... You need to stop posting and pm max to ask him to reopen your PAB.
...

Too late, this guy has obviously chosen to fight this out on the forums rather than go the PAB route. Well, good luck to him.

@casinoperson123 : I'll do this once and then it's curtains. Please ensure that you have read the Forum Rules , item 1.11 in particular:

1.11 - Please do not exploit this board to promote your own personal agenda. If the moderators (and members) feel that you are spamming the board with ... agenda laden posts, or consistently ragging on a casino that did you wrong, etc., your account may be suspended.

 

[Gaz237]

Bet he don't make 24hrs

 

[casinoperson123]

I have resumed work on the PAB and as such I won't be discussing it further until completion.
@maxd

 

[Slottery]

I have resumed work on the PAB and as such I won't be discussing it further until completion.
@maxd

You were just advised that is too late for your PAB anymore because you decided to cancel it and keep posting and repeating yourself to forum(s?).

This last warning you received above was about forum rules not to spam your own agenda where you constantly repeat yourself and tell how horrible one casino is even you had change to get everything sorted through PAB and after claiming original one, cancelled it you kept posting again and again.

So seems there be no PAB anymore and your life in forum got just last warning because of violating forum rules. That's how i understood post from Max.

 

[goatwack]

Actually yes, that's how it's coming across. The PAB is kaputt, and it's a gentle reminder to stop airing personal anti-casino bias

 

[Borgie]

I think max has agreed to look at it ?

 

[thr0b]

That post from the casino manager doesn’t suggest to me that they will be paying him. It reads to me like they’re finishing updates to the casino, and will then resume payouts in general.

It makes no sense for funds to be removed from a balance so completely and left in the hands so of nebulous “management” who will pay out on their terms only. Surely, it could be locked, but visible?

I think there is a language barrier playing here again.

 

[mack341]

Seems strange to me that he would also complain to curacao if he indeed reversed and lost his withdrawal, unless he enjoys wasting his time.

"Also you have pending complaint at Curacao too."

I hope the pab route hasn't been totally closed, the inetbet banana jones issue got a big airing and in the end that was still fairly resolved.

None of us atm really know what's happened on the basis of the information posted so far, therefore the PAB process has not been tainted...bearing in mind homerbert was also happy to announce his verdict, and casinos always hold a position of advantage or power over customers and their money.

 

[bebo67]

I think I found your complaint at Curacao to which we replied already.

Few facts:

You reversed all your pending withdrawals and lost. Can you kindly tell me how it's considered fraud? Average reversing time for recent withdrawals is 30 minutes...

Casino team not acted in a good way with you, from what I can say with your complaint in Curacao. But once again, unfortunately, you reversed your withdrawals and lost your winnings...

I can't help here, and as you can see - operator actions are under investigations.

Br,

V.

With all due respect, I have noticed this a few times with you. Why do you post peoples personal business on threads when someone has come to you for help? I find it very unprofessional.

 

[homerbert]

Hey @bebo67

Why do you think I posted something personal and something unprofessional?

I've just posted information related to customer complaint. He goes in public with public statements about Direx. I've replied only in regards to this case and nothing else.

Sorry, I did not understood your post. At all.

BR,

V.

 

[maxd]

FWIW I have been in touch with @casinoperson123 privately and yes, I have agreed to resume the PAB on the understanding that that OP will respect and comply with the Player Arbitration Policies and Procedures

 

[misstrouble]

Thanks for the update. Let’s leave this confusing thread for now guys. We’ll hear once the mystery is resolved.

 

[casinoperson123]

I have been trying since April to get my money. More than 2000euros. Today morning they were on my bank account. The casino is not working, didnt answer to me in a long time and havent been anle to get in touch with them.
@maxd understood my situation, after he recieved the documents it was few days and they paid my money.
I cant believe this, im so happy there is casinomeister to help people out. He really has power to contact casinos and solve these.
I am forever grateful. Thank you so much.

 

[nikantw]

I will say it again, Max is awesome!

 

[sapit222]

Good to hear it got solved with Max help!

 

[colinsunderland]

Thats good news
It doesn't reflect well on homerbert though considering his denials earlier in the thread that there were any money owing, and him flatly refusing to look at it any further. Then, within a few days of Max seeing the evidence, the OP got paid his money, that according to the rep, didn't exist

 

[casinoperson123]

@colinsunderland yes, i contacted Homerbert too, first he asnwered to me really fast when I asked for help, then i sended 5 messages he never replied.

 

[casinoperson123]

This has been really stressing me since April, so I was not maybe the easiest person to deal with, because I just wanted to short this out and felt helpless. I never knew Casino can just take your winnings without explanation and still @maxd was really kind to me and since he started to help me I got this calm feeling that finally someone actually tries to help me. I can not say thank you enough.

 

[Oscar Arnhem]

Hey once again!

Like I've said - you reversed all your pending withdrawals and lost it.

I can't help with that, it is your responsibility to not reverse withdrawals (I've must repeat - average reverse time is less than 30 minutes, and that's done by you).

I'm ready for a PAB if you want, so my reply to you in regards to this case is final.

You can read about submitting complaint here:



At this time, @dunover please change thread name accordingly please (when you will be online mate, of course), I do not think that there is any fraud.

And once again, @casinoperson123 I'm sorry, but it was purely your actions.

P.S.

And to be 10000% clear - customer do not have any funds on his account, nor have any pending withdrawals.

BR,

V.

@homerbert,any update from your side?

 

[colinsunderland]

Oh forgot to say, well done to @maxd for sorting it out quickly

 

[homerbert]

Hey guys!

Basically casino is closed, and even during this discussion we were in process of closing it. Decision to pay this extra 2k EUR - was made by operator (seriously, no idea what they thought about). But all my statements made earlier in this thread correct and 100% true.

BR,

V.

 

[casinoperson123]

I tried to explain you, it was not extra 2k what are you talking about? It was my winnings from april that they took away without any reason and decided to pay to me 500/every monday until everything is paid. Then they closed down.
They told on the message that it is correct, the casino is going to pay me the money.
Are you saying it was just their donation to me? Casino that is already closed, because they do not have money to pay to players?
Why would they ever pay me 2K in that situation they are? @homerbert

 

[nikantw]

Max is so good that he can convince Trump to vote for Sanders in the upcoming elections!

 

[homerbert]

I tried to explain you, it was not extra 2k what are you talking about? It was my winnings from april that they took away without any reason and decided to pay to me 500/every monday until everything is paid. Then they closed down.
They told on the message that it is correct, the casino is going to pay me the money.
Are you saying it was just their donation to me? Casino that is already closed, because they do not have money to pay to players?
Why would they ever pay me 2K in that situation they are? @homerbert

I do not think we have something to discuss anymore to be honest. You have been paid by operator - all good.

Br,

V.

 

[Borgie]

A very long time ago many years - I had a withdrawal outstanduing at a casino really cant remember which one - which was frozen whilst I got ID - this took me a while - so the casino removed this balance and stored it "somewhere" whilst my ID was sorted - when it was time to get it back the front line support could not see this money at all - so like Homerbet is here they were saying to me what they saw - which was this money does not exist ! Eventually I got an e email through to someone who was able to locate the "saved " funds and pay them out to me . It showed me though that different parties at the same casino saw different things !