- Joined
- Oct 30, 2008
- Location
- Finland
I had birthday last week and CasinoMaxi sent me email about 100% Birthday bonus. The maximum bonus amount was 2500EUR which is quite unusual. That's why I wanted to confirm the details with their support. I got the following reply:
"Dear xxxxx
We wish you a happy birthday again! The bonus offered to you has the maximum amount of 2500 Euros. And as you've already mentioned wagering requirement for this bonus is 30 times.
Best Regards,
Sencer
CasinoMaxi Support"
They have offered me many smaller bonuses and they have always paid very fast so I deposited 2500EUR. After I finished wagering requirements my balance was 4810EUR. I tried to cashout my winnings, but the cashout was rejected. Their support told that I will get only my deposit back. They claim that the offer was sent mistakenly. I guess they are just trying to use any excuse not to pay (their support confirmed I'm eligible for the bonus).
"Dear xxxxx
We wish you a happy birthday again! The bonus offered to you has the maximum amount of 2500 Euros. And as you've already mentioned wagering requirement for this bonus is 30 times.
Best Regards,
Sencer
CasinoMaxi Support"
They have offered me many smaller bonuses and they have always paid very fast so I deposited 2500EUR. After I finished wagering requirements my balance was 4810EUR. I tried to cashout my winnings, but the cashout was rejected. Their support told that I will get only my deposit back. They claim that the offer was sent mistakenly. I guess they are just trying to use any excuse not to pay (their support confirmed I'm eligible for the bonus).