CasinoLuck and NextCasino are changing platform

[spintee]

I missed that link in the email the other day, was at the very bottom of the small print and same text and colour as the other terms?

Received the email today for the spin on the wheel but do you have to make a deposit????

Them rules are no where to be found on site and if they are there hidden which is very interesting as on the terms onsite it states 50x but does that mean them games still count 50% as will than be 100x wager I could not get micro gaming games to open as bought me to the bonus rule page

Casinoluck should step in as the UK gaming commission are getting hot now days and they cannot push the blame on the operator. Just like us they have to read the terms and no excuse. They have to have clear and understanding rules which at the minute are far between

I gave them a chance and whiten the hour the site crashed for a good few hours. Some games would not work and bring to to the bonus page, rules are conflicting, live chat tried pushing an diffrent bonus on me for largerish deposit like they did to brianmon

Eric's reply was no freestyling should be made by any individual agent. yet they are still at it. Being ask do I want a diffrent bonus is not really a problem but I was asking a question about deposit amounts with the bonus I have in my account and should of answered my question first.

Thats my 1st impressions and not really a good experience.

Forgot to add DO NOT blink when playing as logs you out withen minutes of no activty

Ok so many things that should be changed for casinoluck to be as good as it was, imo.

Today i got 25 free games becaue i reached bronze level. it says its free games on mystery game. and thats it. nothing happens when i login, so i guess im supposed to open slots one at a time to discover my game

bonus terms on their site, and bonus terms that are attached to their newest promo mails are like complete opposite of each other. One has almost no restricted games (old casinoluck bonus terms) while one that you get via email promo leads you to

You do not have permission to view link Log in or register now.

which is like the worst wagering structure ive seen in my life.

all netent, and pretty much all other good games contribute 50% only ? It also makes no sense whatsoever, they have Titans of the Sun - Hyperion there but not the other one which is pretty much same game?

not to mention its very shady to say your bonus is 25x or 50x or whatever and then have most games contribute 50%. Still not sure which bonus terms are in use right now but casinoluck site now states "Winnings received through the use of the free bonus (no deposit) or free spins are considered as bonus, and as such must be wagered 50 times before withdrawal may be made. " so if its combination of the two... yeah definitely not going to play there again til stuff gets sorted out. they can even keep my 25 free, mystery spins.

 

[helenakp]

I logged in CasinoLuck several times and getting this message:

Our system shows that your registered email address ka...............com may be incorrect.

Please confirm your email address below:

 

[Boris85]

it's more than clear that it's not just a platform change ! They have been sold to AG in my opinion.
If you look at Everymatrix - they have a history of selling brands to other groups!
It's disappointing as they used to be a good casino...

 

[spintee]

it's more than clear that it's not just a platform change ! They have been sold to AG in my opinion.
If you look at Everymatrix - they have a history of selling brands to other groups!
It's disappointing as they used to be a good casino...

You nether know in this day and age. Soon find out when Eric gets the chop. I hope were wrong for he's sake

 

[Boris85]

You nether know in this day and age. Soon find out when Eric gets the chop. I hope were wrong for he's sake

That's right mate. You never know what's going on and that's the problem - we should know!

Just went through the terms and conditions and they seem to be exactly the same as any other casino from the AG group ! Most popular games count 50% towards the wagering which for me is a robbery!

 

[TheAddict]

Ok so many things that should be changed for casinoluck to be as good as it was, imo.

Today i got 25 free games becaue i reached bronze level. it says its free games on mystery game. and thats it. nothing happens when i login, so i guess im supposed to open slots one at a time to discover my game

bonus terms on their site, and bonus terms that are attached to their newest promo mails are like complete opposite of each other. One has almost no restricted games (old casinoluck bonus terms) while one that you get via email promo leads you to

You do not have permission to view link Log in or register now.

which is like the worst wagering structure ive seen in my life.

all netent, and pretty much all other good games contribute 50% only ? It also makes no sense whatsoever, they have Titans of the Sun - Hyperion there but not the other one which is pretty much same game?

not to mention its very shady to say your bonus is 25x or 50x or whatever and then have most games contribute 50%. Still not sure which bonus terms are in use right now but casinoluck site now states "Winnings received through the use of the free bonus (no deposit) or free spins are considered as bonus, and as such must be wagered 50 times before withdrawal may be made. " so if its combination of the two... yeah definitely not going to play there again til stuff gets sorted out. they can even keep my 25 free, mystery spins.

Ta for the heads up on this. Pretty shocking.
I think it should say at the bottom of that link for wager contributions that IF you can find any other games they will count 100% towards wagering contribution.
Edit; and they were once my fav casino ;..(

 

[brianmon]

I'm getting identical promotions from CasinoLuck, and the dodgier Hopa Casino. Which is a bit suspicious for just a platform change.

But the links in the emails, to the bonus terms are different.

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

CasinoLuck's bonus terms are still the same, as when they first changed over, and doesn't include the link to the extra reductions (

You do not have permission to view link Log in or register now.

)
Where as Hopa's terms does include the link.


It's something that Bryan should be made aware of though. Because if it's more than just a platform change. It will affect their accreditation status. As it did with Chance Hill, when the ownership was changed

 

[bonustreak]

I think Karamba uses Aspire software platform and now Casino Luck has that on their website. I am not a fan of the Aspire but we can only hope that the operator's integrity will come through with this change.
They have been well liked and not even been called out for shady practices. Just because they share the same software provide as Karamaba does not mean they will turn dark all the sudden.

 

[Harry_BKK]

it's more than clear that it's not just a platform change ! They have been sold to AG in my opinion.
If you look at Everymatrix - they have a history of selling brands to other groups!
It's disappointing as they used to be a good casino...

CL/Next and their latest offspring WildSlots were only white labels on the Everymatrix platform, never owned by EM but by Minotauro Media Ltd., a company registered in Ireland.

The company was registered in September 2010 by two guys, one Danish and one Swedish national and the first casino (Casino Luck) opened the doors in 2011. Next Casino followed in 2013.

Have not seen any announcements, nor have I heard any chatter, that they were actually sold to Aspire Global. But who knows as the industry is under pressure to consolidate because we have now literally 100's if not 1,000's online casino vying mainly for the same markets. Examples are GIG/Betit, Kindred/32RED.

I am and never will be a fan of Aspire, they are far too dodgy in my view, hence why my post from a few weeks ago sounded quite critical. CL/Next were always at the top of my list but for now they are just an average site with nothing that makes them standing out from the crowd.

 

[nojoke]

"not to mention its very shady to say your bonus is 25x or 50x or whatever and then have most games contribute 50%. Still not sure which bonus terms are in use right now but casinoluck site now states "Winnings received through the use of the free bonus (no deposit) or free spins are considered as bonus, and as such must be wagered 50 times before withdrawal may be made. " so if its combination of the two... yeah definitely not going to play there again til stuff gets sorted out. they can even keep my 25 free, mystery spins."

Don't forget that if you have a pending withdrawel you will be omitted from any bonus offers until you have been paid.
So a withdrawel could sit for days in pending state and you would be unable to claim any bonus offers during this period.

PlaynGo are 94% at AGC so playing these would make it even harder to clear wagering.

For some reason on most AGC casino's games like Lost Island are held for VIP players only. WTF is that all about. "Welcome, Deposit, But NO, You can not play "Lost Island". That is reserved for higher VIP level players!" WTF ?
I can play this game anywhere but AGC seem to think i am going to try and progress VIP levels just so i can play a game that i can play anywhere else without being a VIP.

Not sure if this is the way with Casino luck but it is with most AGC that i have seen.

Crock o shite this company.

 

[theapple]

The weekend may almost be over, but the fun never ends at CasinoLuck.
As promised in our VIP Program, you’re eligible for our Free Play Sunday bonus.

Get 5 games on our current best-seller... just for logging in!

Log in to discover the identity of the mystery game.


I logged in, and havent discovered its identity.

speaking of which what does that even mean? bestelling slot?

just like my other 25 free spins i got from them yesterday, these are nowhere to be seen when i login so not going to bother with these either. And if someone says starburst is their "bestseller" slot ill instantly close my acc there

I know its sunday but hopefully tomorrow we can get some answers to what on earth is going on. Do free spins have 25x, 50x or effective 100x wagering attached to them? Which T&C is currently valid? Are there excluded slots? Or are all slots excluded so you dont bother mentioning it anywhere? What on earth are mistery games and why dont they show up when we log in. Why wasnt Casinoluck sold to company that runs casinos like Videoslots rather than Karamba and such?

so many questions

 

[brianmon]

The weekend may almost be over, but the fun never ends at CasinoLuck.
As promised in our VIP Program, you’re eligible for our Free Play Sunday bonus.

Get 5 games on our current best-seller... just for logging in!

Log in to discover the identity of the mystery game.


I logged in, and havent discovered its identity.

speaking of which what does that even mean? bestelling slot?

just like my other 25 free spins i got from them yesterday, these are nowhere to be seen when i login so not going to bother with these either. And if someone says starburst is their "bestseller" slot ill instantly close my acc there

I know its sunday but hopefully tomorrow we can get some answers to what on earth is going on. Do free spins have 25x, 50x or effective 100x wagering attached to them? Which T&C is currently valid? Are there excluded slots? Or are all slots excluded so you dont bother mentioning it anywhere? What on earth are mistery games and why dont they show up when we log in. Why wasnt Casinoluck sold to company that runs casinos like Videoslots rather than Karamba and such?

so many questions

go to your account, and the spins will be in the bonus section, even though it looks empty, unless you open it

 

[The Viking]

Casinoluck just now if this is true im gone,
im fully verified and always been paid in timely manner until today, therefore the live chat.

 

[theapple]

go to your account, and the spins will be in the bonus section, even though it looks empty, unless you open it

Thanks, didnt really see that one coming. Ah and their bestseller is of course Starburst. color me surprised

Casinoluck just now if this is true im gone,
im fully verified and always been paid in timely manner until today, therefore the live chat.

yeah while most casinos are trying to up their game, some figured out fast cashouts are so 2016 so yeah why not. But for gods sake in this day and age when we have dozens of reputable casinos with almost instant cashouts, why would any sane person play at a place where cashouts take days?

A couple of days ago i played at some totally random casino, because friend suggested it. That casino is as russian as it gets with one of the stupidest names ever and ... my first cashout, after completing first deposit bonus, took 27 mins. No verification was required, no delay tactics were used. My 2nd cashout took around 10 mins, while on the other hand we have once amazing, reputable casinos getting worse over time :/

tldr: right now theres a random russian casino thats licensed in curacao and has really odd name and yet its more likely my next deposit is going to be there instead of casinoluck. and thats just not cool.

 

[spintee]

48hrs even thou we was told that it was not the case, Looks like even if they still got the same owners etc than they are not using there own live chat

As apple said these so called great reptuble casinos are turning for the worst and you go to a casino you rarely heard of there doing things right, even better than the top guns was when they was at there best

Answers please

 

[The Viking]

i have pm Eric and asked him to confirm or deny the 48h

48hrs even thou we was told that it was not the case, Looks like even if they still got the same owners etc than they are not using there own live chat

As apple said these so called great reptuble casinos are turning for the worst and you go to a casino you rarely heard of there doing things right, even better than the top guns was when they was at there best

Answers please

 

[Harry_BKK]

Casinoluck just now if this is true im gone,
im fully verified and always been paid in timely manner until today, therefore the live chat.

I highlighted that in my review post and was contradicted by Eric that it is not the case. However, the payment methods page has since been updated to show exactly that. 3 BUSINESS DAYS for a withdrawal to e-wallets and 6-8 for other methods. Please note, business days!!!! Looks like they are sending messengers on horses to distribute the money, might take even longer to arrive on the Faroe Islands

I have a bad feeling that Aspire Global is more involved than Eric admitted. It would be really sad to see CL/Next go the Karamba/Hopa route or all other dodgy Aspire properties. Don't mean dodgy in such that they don't pay, but they do everything possible to make sure the cash never leaves their coffers.

This was in my post a few weeks back and can be found when you click on "Cashout" at the bottom the page



This was not there a few weeks ago, but can be found if you click on "Payment Methods"

 

[Harry_BKK]

This is new too (well, to me at least, have not see it before).

You can bet that it will be applied pretty much all the time. Funny that it says $2.50 and not GBP. Converted that is GBP1.90 max bet!

 

[The Viking]

cheers Harry missed that, 3 business days ?? meaning i wont have my money until thursday
sorry to say that was my last deposit at CL then if so.
got paid from Next on Sunday after withdrawing around the same time Saturday night.
maybe that will all change two after they change platforms as well.

I highlighted that in my review post and was contradicted by Eric that it is not the case. However, the payment methods page has since been updated to show exactly that. 3 BUSINESS DAYS for a withdrawal to e-wallets and 6-8 for other methods. Please note, business days!!!! Looks like they are sending messengers on horses to distribute the money, might take even longer to arrive on the Faroe Islands

I have a bad feeling that Aspire Global is more involved than Eric admitted. It would be really sad to see CL/Next go the Karamba/Hopa route or all other dodgy Aspire properties. Don't mean dodgy in such that they don't pay, but they do everything possible to make sure the cash never leaves their coffers.

This was in my post a few weeks back and can be found when you click on "Cashout" at the bottom the page

View attachment 78568

This was not there a few weeks ago, but can be found if you click on "Payment Methods"

View attachment 78569

 

[mina1929]

Casinoluck just now if this is true im gone,
im fully verified and always been paid in timely manner until today, therefore the live chat.

Don't worry about it I had a withdrawal from Casino Luck a few weeks ago and I was also worried but I had my money the next day and you are still verified so am I, so no changes there

 

[spintee]

what aload of tosh

It has either been bought out or they have bought a package deal which includes Aspires live chat and T&C's

Why would they take the time to update the wrong rules? Why would Eric say that they should not be no freestyling should be made by any individual agent. Their task is to assist and nothing else. and he will speak to them? Yet when I spoke to live chat the other day they try selling me 60% bonus

Sorry but I would not normally add the chat but as we are being told and seeing different things and was told this stuff should not going on I thought it was only fair to share

I said I would give them a go and it was terrible from the start, I do not judge a casino from where they run from but how its run and site was down withen the 1st hour

 

[The Viking]

well got an answer from Eric, dont like to post privat pm without permission.
but he basically says the 48h is wrong, and they still process payouts on daily bases like before.

 

[colinsunderland]

So they have updated the site with new info, live chat state 48 hours, and all are wrong. Sounds legit! They want to sack whoevers changing the site so it has lies on it and all live chat as they are useless. Eric is a decent rep, sorted my problem out quickly, without fuss, doesnt change the fact live chat dont have a clue. Thats enough for me not to deposit until its sorted.

 

[TheAddict]

Last time i emailed them with a paragraph suggesting my bonus balance (less than 40p lol) had dissapeared within an hour of switching my computer off, not caring about it as the amount was tiny but just to let them know it is happening.. i got a vague answer as to why it might of dissapeared.
Something along the lines of that it expires after a while if not used so as not to get in the way of the player using another bonus.. which i doubted because It happened again , actually 3 times, once within 25 minutes, and two of those times the free 5 free spins that i had won the bonus money from were for some strange reason re-credited into the same slot as if the 5 first i used had never existed. So that was obviously a wrong answer. The amounts that dissapeared were so small i wasnt bothered, but had it been a bigger amount i would have been.
I sent a small message the 3rd time, saying it has happened again, finishing with an 'im not bothered because 2 of those times the balance was under 20p', that i was just letting them know i think something was not working properly.. a polite headsup if you will, it seemed to happen when i used tablet and switched over to laptop when wanting to spin off the credits on a none html upgraded game, because i dont beleive bojus balances get removed within 25 minutes and then the 5 free spins get reinstated as well lol.
I got a one line answer for my 2nd polite headsup, which was " adam, you are not entitled to a bonus". I felt cheap.. lol, i never asked for one nor have i ever anywhere.
Yet now it seems that as the terms suck in comparison to before, they are trying to throw them at you at every opportunity :lick:

 

[BlaCGaming]

Last time i emailed them with a paragraph suggesting my bonus balance (less than 40p lol) had dissapeared within an hour of switching my computer off, not caring about it as the amount was tiny but just to let them know it is happening.. i got a vague answer as to why it might of dissapeared.
Something along the lines of that it expires after a while if not used so as not to get in the way of the player using another bonus.. which i doubted because It happened again , actually 3 times, once within 25 minutes, and two of those times the free 5 free spins that i had won the bonus money from were for some strange reason re-credited into the same slot as if the 5 first i used had never existed. So that was obviously a wrong answer. The amounts that dissapeared were so small i wasnt bothered, but had it been a bigger amount i would have been.
I sent a small message the 3rd time, saying it has happened again, finishing with an 'im not bothered because 2 of those times the balance was under 20p', that i was just letting them know i think something was not working properly.. a polite headsup if you will, it seemed to happen when i used tablet and switched over to laptop when wanting to spin off the credits on a none html upgraded game, because i dont beleive bojus balances get removed within 25 minutes and then the 5 free spins get reinstated as well lol.
I got a one line answer for my 2nd polite headsup, which was " adam, you are not entitled to a bonus". I felt cheap.. lol, i never asked for one nor have i ever anywhere.
Yet now it seems that as the terms suck in comparison to before, they are trying to throw them at you at every opportunity :lick:

I knew I couldn´t be the only this happened to. This has been an issue for a long time, and their support is still clueless. In my case I had won something like 20p in 5 free spins and went over to Book of Dead, and spun a 10 cent spin. I won freespins which resulted in 22.60€ payout. Upon finishing the feature the balance was 0. After a lot of back and forth and a few screenshots they credited me the win back. With wagering! They wanted me to wager the new balance even though I only should have to wager the 20p I won. It took ages and I was about to submit a complaint until it was resolved by a manager. They don´t seem to bothered about these issues, as I`m sure loads of people inform them about it, but it still keeps happening.

 

[The Viking]

got paid took around 40 hours.

 

[Harry_BKK]

got paid took around 40 hours.

That is far too long and not CL's usual standard.

When i was still able to play they would keep withdrawals pending for appr. 6 hours and pay them in about 8 hours, according to my records the longest I waited was about 12 hours. To have now 40 hours is something like 10 steps backwards!

So much for their slogan "CARE - Customers are really everything"

 

[The Viking]

exactly mine was only reversible for like 4 hours, and then pending for 36 doesnt make any sense business vise
or other to me

That is far too long and not CL's usual standard.

When i was still able to play they would keep withdrawals pending for appr. 6 hours and pay them in about 8 hours, according to my records the longest I waited was about 12 hours. To have now 40 hours is something like 10 steps backwards!

So much for their slogan "CARE - Customers are really everything"

 

[spintee]

Account Blocked

Answers please. I will just let you guys see the chat transcript to save my typing. I believe they are using fourms to ban people

So there using UK docs email for also cashouts lol Pull the other one

 

[Jono777]

I am one of those old school stubborn bastards who does not like change.

When I first read of this "platform migration" along with Eric's reassurances I thought 'Give it a chance Jon!'

Turns out it looks like I was right to be disappointed after all

I mean personally (and along with many others I feel) I never had a problem with CL/Next/WS under the EM umbrella.

Why fix something which is not broken ?? - Answer - ££

I feel Eric who has been beyond helpful is seriously a "Piggy in the middle" on this one but I hope too many others don't feel the way I do right now. I made regular deposits to my accounts as I knew what was going on, where I stood, their promo's, T&C's etc etc.

Under this new "regime" I don't have a bloody clue

 

[spintee]

There is some serious BS going on mate. Locked account ? whats all taht about, they have more chance getting a taxi to the moon than me sending docs in

We have not heard much back from Eric and what he has said has been the complete opposite from what we have seen

I agree there was not much trouble with there site when they was on EV, I can see this new platform is going to be a disaster

They should of simply sent an email about needing docs but instead wait untill you log in? What idiot thought of that idea

I said I will give it a try which was a complete waste of time.

I am one of those old school stubborn bastards who does not like change.

When I first read of this "platform migration" along with Eric's reassurances I thought 'Give it a chance Jon!'

Turns out it looks like I was right to be disappointed after all

I mean personally (and along with many others I feel) I never had a problem with CL/Next/WS under the EM umbrella.

Why fix something which is not broken ?? - Answer - ££

I feel Eric who has been beyond helpful is seriously a "Piggy in the middle" on this one but I hope too many others don't feel the way I do right now. I made regular deposits to my accounts as I knew what was going on, where I stood, their promo's, T&C's etc etc.

Under this new "regime" I don't have a bloody clue

 

[Jd666]

There is some serious BS going on mate. Locked account ? whats all taht about, they have more chance getting a taxi to the moon than me sending docs in

We have not heard much back from Eric and what he has said has been the complete opposite from what we have seen

I agree there was not much trouble with there site when they was on EV, I can see this new platform is going to be a disaster

They should of simply sent an email about needing docs but instead wait untill you log in? What idiot thought of that idea

I said I will give it a try which was a complete waste of time.

Same here, chat have just told me they need documents as they have moved to a new platform.
And they also informed me Eric was wrong.
Dont think i shall bother either

 

[spintee]

Same here, chat have just told me they need documents as they have moved to a new platform.
And they also infromed me Eric was wrong.
Dont think i shall bother either

So I am not the only one whos account been locked?

Wow what a way to start a new migration, If I was Eric and worked for there group of sites I would be pissed so it does make you think have they been sold?

Either way its not UK regs to get ID if it is than they have broken there own rules by allowing me to deposit and will be taking this further

 

[theapple]

Still no word from Eric

i know its just a small thing, but it would be really useful thing to know which T&C are currently in place and do we have to wager our free spins/bonuses 25x, 50x, or 100x ? Are there any restricted games, or are all games restricted of sorts, and only contribute 50% ?

whats up with cashouts? Why does every chat rep tell us complete opposite of what Eric said here, when it comes to just about everything? Is live chat outsorced ?



also whats up with locking accounts without sending mails first? I know its much easier thing to do, but still...

 

[colinsunderland]

so it seems this is another casino who, when they get a decent amount of users from here, decide not to reply to threads any more. eric was on yesterday, but hasn't bothered to reply to this thread for what, a couple of weeks or so? Even though there are quite a few important questions being asked, and even when he has replied, it seems he was wrong as every member of live chat or email support says something completely different to what he does, and evidence shows he was wrong too, like people being asked for docs who are already verified, after Eric stated they wouldn't be.
I've pm'd Bryan to see if he can get Eric to respond.

 

[mina1929]

When I made a withdrawal I didn't need to re verify.

I am sure Eric is working on something and will get back to us after he sorts out all the issues.

 

[colinsunderland]

thats a long time to be offline for!

 

[spintee]

When I made a withdrawal I didn't need to re verify.

I am sure Eric is working on something and will get back to us after he sorts out all the issues.

Be a long time sweets, Ignored most of the issues and good old coolin you will se just below that the site is down again

View attachment 78646

thats a long time to be offline for!

waste of time my friend,
went down withen an hour I deposit the other day, stay clear untill we haer somemoe bulshit than stay well clear after the bull shit

I gave them a chance but should of listen to to what peeps said, my account is locked now mate and so is aload of other peoples, The hole thing is a joke an I would be ashamed if I was Eric-sion

 

[michielm1]

Didnt read this thread but wanted to add my 2 cents.
I think this new site looks cheap and has an annoying way of opening slots because you basically have to scroll down and click play. It looks like you open the wrong slot.
So i think its no improvement, but i will keep playing at casinoluck, since the games are the same.

 

[mina1929]

Be a long time sweets, Ignored most of the issues and good old coolin you will se just below that the site is down again



waste of time my friend,
went down withen an hour I deposit the other day, stay clear untill we haer somemoe bulshit than stay well clear after the bull shit

I gave them a chance but should of listen to to what peeps said, my account is locked now mate and so is aload of other peoples, The hole thing is a joke an I would be ashamed if I was Eric-sion

Casino Luck and Wild Slots is good to go, not down.

So why are peoples account locked? mine is not.

 

[spintee]

Casino Luck and Wild Slots is good to go, not down.

So why are peoples account locked? mine is not.

You tell us??

Dodgy company and be very carfeull due to Eric has not updated us and we allkmow how dodgy them sites are running from that group, Its crazy as I even stated give them a chance. But I am telling you guys now be carfull, I give people the benfit of the doubt but I have looked clsoer and spoke to people and WARNING signs

 

[spintee]

Please take a look at the thread @bossman @casinomeister

I report this thread (sorry this post) and hopefully get answer

 

[CasinoLuck_Eric]

Hi,

Sorry for the late update here. I have been very busy with working on the platform change for the next site.

It is absolute best if you could please PM me if you have a particular issue regarding your account so that I can deal with it specifically and get to it right away. It is a bit difficult to sort out here in the thread what is meant as a question to me or what is just feedback to the general public.

-I have seen comments about support and that they are not mixed or wrong info and I am adressing that since a few days ago.

-I have noticed that KYC has been a hassle for some. We tried to transfer all documents from the old to the new operator/platform before the switch but I'm afraid documents for some players where not transferred successfully, for various reasons. We are still fetching documents daily and moving them the new platform from the old. If you are certain that you were verified on the old platform and the new one doesnt have your documents, please PM me and I will try to fetch them for you. I know this process is not optimal or the quickest because it involves departments from both platforms. If you are asked for documents and happen to have them ready to go on your device, I would be very happy if you could log in to the site and upload them (if you have a withdrawal pending or are about to withdraw).

 

[theapple]

Hi,

Sorry for the late update here. I have been very busy with working on the platform change for the next site.

It is absolute best if you could please PM me if you have a particular issue regarding your account so that I can deal with it specifically and get to it right away. It is a bit difficult to sort out here in the thread what is meant as a question to me or what is just feedback to the general public.

-I have seen comments about support and that they are not mixed or wrong info and I am adressing that since a few days ago.

-I have noticed that KYC has been a hassle for some. We tried to transfer all documents from the old to the new operator/platform before the switch but I'm afraid documents for some players where not transferred successfully, for various reasons. We are still fetching documents daily and moving them the new platform from the old. If you are certain that you were verified on the old platform and the new one doesnt have your documents, please PM me and I will try to fetch them for you. I know this process is not optimal or the quickest because it involves departments from both platforms. If you are asked for documents and happen to have them ready to go on your device, I would be very happy if you could log in to the site and upload them (if you have a withdrawal pending or are about to withdraw).

dont want to sound like a spoiled brat and thank you for your response but this post is not really much of update to be honest?

If anything, i dont think bonus and free spins wagering requirements are personal matter or account issues either. Neither are cashout times. And you havent provided definitive answer to either one im afraid. There are 2 bonus terms right now, that are completely opposite to each other.

bonus terms we are getting with new offers state

Winnings won with spins that were received upon login, must be wagered x25.
Bets on different games contribute differently to the compliance of the wagering requirements: Wagering Bonus Policy.

You do not have permission to view link Log in or register now.

and yet bonus terms on your site are

You do not have permission to view link Log in or register now.

Winnings received through the use of the free bonus (no deposit) or free spins are considered as bonus, and as such must be wagered 50 times before withdrawal may be made.

 

[CasinoLuck_Eric]

Hi theapple,

I missed the WR thing when scrolling through the thread. Let me try to explain:

Before the platform switch, some members here expressed concern and asked if we, like other brands on the new platform, would also have Netent and the games in the list in your first link count 50% towards meeting bonus/free spins wagering requirements. We didnt want this as the WR on many popular games would then be too high, in our opinion. So we had all those games set to 50x WR and stated 50x in our bonus terms. A side effect to this was that all other games (outside that list) automatically got set to 25x WR. The system is currently hard coded like that. We requested a technical change so that we could set everything as we want. Ie, the same contribution, 50x, for all slots. We hoped this was to be completed by the time of migration but we are still waiting.

I guess both ways of expressing it are correct. It’s either 25x WR with the games in the list counting 50%. Or it’s 50x and then you get a pleasant surprise when many games are currently set at 25x. Ideally and for clarity, it should probably be stated in the same way in newsletters as it is on the website. I had not spotted this. Too much going on right now, I suppose . We will try to make it more clear and expressed the same way everywhere. The cause of all this confusion is that we wanted to make sure that bonuses/ free spins WRs were not worse on the new platform than on the old one. Our WRs now are the same as before in some games and better than before in the rest of the games.

Withdrawals are processed every day and should not take 40h. If they take this much time it may be because docs are being requested from the old operator and sent, case by case, to the new one to get the account verified. I hope this can be sped up, going forward.

dont want to sound like a spoiled brat and thank you for your response but this post is not really much of update to be honest?

If anything, i dont think bonus and free spins wagering requirements are personal matter or account issues either. Neither are cashout times. And you havent provided definitive answer to either one im afraid. There are 2 bonus terms right now, that are completely opposite to each other.

bonus terms we are getting with new offers state

Winnings won with spins that were received upon login, must be wagered x25.
Bets on different games contribute differently to the compliance of the wagering requirements: Wagering Bonus Policy.

You do not have permission to view link Log in or register now.

and yet bonus terms on your site are

You do not have permission to view link Log in or register now.

Winnings received through the use of the free bonus (no deposit) or free spins are considered as bonus, and as such must be wagered 50 times before withdrawal may be made.

 

[Jono777]

Hi Eric.

I also read somewhere (back in this thread I think!) that under the new Terms all no deposit cash out requests (monies won after clearing WR from Free spins, good will bonuses etc, etc) will be capped at £100.

Whilst I can see this is still a 'free £100' to some, surely this won't apply to long standing loyal customers who have a good deposit history at your brands?

Cheers

 

[theapple]

thanks for the reply Eric. Mind you i think how wagering of 50x is actually not all that competitive and not very attractive so ill probably pass on most of your offers

usually id just shrug it off and move on without saying a word but i kinda like your casino and you are one of most active forums reps so i figured i could let you know how are things from players perspective.

As you are well aware, other than accredited section on cm that lists enough casinos to keep you occupied for...ever, most players can also use google and there are quite a few other places with wagering thats 25%-50% lower and generally speaking, i dont think anyone receiving a promo from you guys is going to be like "omg its a bonus with just 50x wagering, i cant say no to that one"

just as comparasion, few of my fav casinos have following wagering reqs

20x bonus / 1x free spins
30x bonus (and you can cashout without entering bonus funds) / 10x free spins
35x bonus also early cashout if you dont play with bonus funds / 20x free spins
30x / 30x

Now i realize how because of such wagering requirements, it allows your new casino group to be more "generous" with bonus offer, but the reality is those offers only look good on paper

i get deposit 10 get tons of free spins offer from karamba on almost weekly basis and yet only time im actually going to use it is when i only have that tenner and want more playtime. Ive been registered at karamba for a few years now and i believe ive used it maybe 2-3 times so far, in total. I know you probably dont have enough power to change how things work there, and cant tamper with wagering requirements, but i figured id just post how someone who plays at more than one casino at a time feels about 50x wagering

 

[brianmon]

The cause of all this confusion is that we wanted to make sure that bonuses/ free spins WRs were not worse on the new platform than on the old one. Our WRs now are the same as before in some games and better than before in the rest of the games.

That's technically correct. But up until a matter of weeks before the platform change, the WR were 39x/40x. So they're still way above what you historically had.
No doubt, increased in anticipation of the platform change.

Also what about the Play&Go games, which have the secondary RTP setting - 94.x% rather than the usual 96.x%, which most players will be used to. Are these settings going to be changed?

 

[SlotGrinder]

Now I get annoying spammy emails from casinoluck 10 fs on fruity friends lol are they taken over by the people who run primeslots ? if so then not playing there again which is a shame because casinoluck and nextcasino were in my top 5 or maybe top 10 places to play at

 

[redmara]

I just had my account at Next Casino closed. The new Terms where not to my liking at all.
They tried to talk me out of it (because I deposited there a lot in the past) by saying how much the
bonuses have improved.
Well, since I rarely ever use them is this not a selling point.
New terms are horrible compared to the old ones. They removed eco as a deposit option. And withdrawal to ewallets may
take up to 3 days now (compared to within 24h before).
On all points that count for me they went from good to horrible.
Another bites the dust I am afraid.