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casinolive247 bonus problem

Discussion in 'Casino Complaints - Bonus Issues' started by czarmuzz, Sep 17, 2008.

    Sep 17, 2008
  1. czarmuzz

    czarmuzz Dormant account

    Occupation:
    unemployed at present
    Location:
    nowra australia
    i registered with You must register/login in order to see the link. and got the bonus $20 on there terms and conditions it stated that if i sucessfuly use the bonus and bet it a total of 40 times iand make a #40 deposit i can then withdraw the funds so yesterday 15/09/2008 i made the 40x betting and had $250 in avalable funds that can be withdrawn but when i contacted live help they explained that the actual betting playthrough was 80x the bonus which i made this limit late yesterday afternoon so now i had betted a total of 80x the bonus but while i was in chart with support they were changing there terms and conditions pages and they told me this as i was chatting with them they said sir thanx for bringing this to out attention but the betting playthrough as of now is 160x the bonus because australia isnt listed on any bonus hitlists for online casinos

    so i said ok i will spend it all in trying to make the 160x bonus
    yet again i had a run of good luck
    i now got the bonus upto 215x the original bonus i better a total of $4500 and also had $1050 avalable in my account
    but then support changed the rules for me again and stated i need to bet the bonus upto $6400 in order to qualify
    and as soon as i come close to this new mark they increased it to $8000 minimum playthrough
    so i simply told them to shove it and i went max bets on there games and blew the lot of the funds

    they are a philipino based casino and i assume they are running some scams to get money and make rules to suit themselves as they wish

    i included a few photos of the betting i was doing i habe 12 pages of bets i have done on all of there games
     
  2. Sep 17, 2008
  3. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    Reading the terms the 20 dollars to try out the caisno is noncashable.
    terms for the 20 free is this

    4. Bonus money must be wagered 80 times before real money winnings are withdrawn. Prior to making a withdrawal, players must make a real money deposit of at least USD 40 and meet the required play through requirements associated with Casino Live 24/7s 100% Bonus promotion. Please note that players from the following countries must play through their allotted bonus amount 160 times: Bulgaria, Czech Rep., Poland, Sweden, Russia, China, Brazil, Estonia, Finland, Hong Kong, Moldavia, Ukraine, Hungary, Thailand, Singapore, Macau, South Korea, Netherlands, Greece and Taiwan.
    Then and only then if you by chance meet the wagering requirements they then ask you to deposit 40 dollars and then that also comes with wagering requirements before you can cash out.

    Then to make a withdraw you must deposit 40 dollars and then there is another playthrough that reads.

    3. The deposited funds plus the bonus money must be wagered 80 times before a withdrawal can be made. Please note that players from the following countries must play through their deposit amount plus the allotted bonus amount 160 times: Bulgaria, Czech Rep., Poland, Sweden, Russia, China, Brazil, Estonia, Finland, Hong Kong, Moldavia, Ukraine, Hungary, Thailand, Singapore, Macau, South Korea, Netherlands, Greece and Taiwan.

    Now if you make a deposit to try and claim anything you won out of the 20 free this has a 80x or 160x playthrough. Im wondering if they took your funds that you put in for cashout and added another 80x or a160x wr on that along with your 40 deposit this is why its so high.
     
  4. Sep 17, 2008
  5. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    If I were you and you deposited with a credit card then I would just simply do a charge back on this rogue outfit and close my account there..;)
     
  6. Sep 18, 2008
  7. czarmuzz

    czarmuzz Dormant account

    Occupation:
    unemployed at present
    Location:
    nowra australia
    casinolive247.com is p---ing me right off

    me again with a update about You must register/login in order to see the link.
    they offer these bonuses and as soon as you reach the playthrough amount required they will update the terms and conditions pages or add clauses into it that makes it impossible to win
    whats happened recently is i got there $20 bonus and actualy wagered on roulet and got to the point i wagered it to a total of $4300 in bets and had $1057 in avalable funds then they said i still need to wager this to a total of 400x playthrough because im in australia the more i won the more they increased the play through requirements so eventualy i endedup spending all the funds in trying to reach there new play through requirements

    but when they realised all funds are gone they said no sir you only needed to wager to 80x the bonus amount and the live chat represantive was giving me incorrect information and the site operator was actualy uploading the incorrect terms and conditions pages
    listed below is actual chat messages between myself and the online live chat

    Show Recent Messages (F3)

    Steven Murray: weather the wrong programmer put the wrong terms and conditions on the site did it by accident or to try and get out of having to meet the requirements of the bonuses its the casino owners responsibiity to nake sure these terms and conditions are correct as this is a binding contract wetween the 2 partys
    Steven Murray: if i broke your rules and cheated you would close my account and i will be under investigations
    Steven Murray: this looks so funny i have like 19 different excuses why this has happened now the latest one is someone uploaded the wrong terms and conditions
    Steven Murray: all you had ro do was be honest
    Steven Murray: but now im getting told lie after lie after lie
    casinolive247 casinolive247: hi, nobody has accused you of cheating. and so far nobody is lying. If the CSR member yesterday told you 160 times playthroug, you should be happy to hear that is really 80 times.
    casinolive247 casinolive247: I am sorry but I don't really see your problem right now.
    Steven Murray: they told me 160 then boosted it to 400
    casinolive247 casinolive247: listen it is 80 and nothing else.
    casinolive247 casinolive247: I believe I have made this very clear.
    Steven Murray: she said i hav to wage $8000 from the bonus
    Steven Murray: i calculate this to be 400x
    casinolive247 casinolive247: but it is 80 times.
    casinolive247 casinolive247: so exactly what is it you want me to do?
    Steven Murray: well please tell me why i was informed that i need to wager $8000
    Steven Murray: you dont have to do anything
    casinolive247 casinolive247: I think I have made that very clear ealier. If she has informed you of anything else, she is wrong and we will talk to her as soon as she reports on duty for shift
    Steven Murray: its me that is doing it
    casinolive247 casinolive247: you should be happy to hear that it is only 80 times
    Steven Murray: she told me $8000 so i spend it all in trying to make it $8000
    casinolive247 casinolive247: I tell you what, we will credit you another 20 $ right now as a bouns you can play with
    Steven Murray: so she forced me to wager everything in atempting to meet the fake and incorrect information she told me
    casinolive247 casinolive247: I tell you what, we will credit you another 20 $ right now as a bouns you can play with
    Steven Murray: her exact words was australia isnt a hitlist for bonuses
    Steven Murray: no thank you
    casinolive247 casinolive247: isn't on the hitlist for the 160 times. It is therefore 80 times only
    casinolive247 casinolive247: ok,
    Steven Murray: i dont wish to continue i am only letting you know that i am trying to get this company removed for illegal activitiers
    Steven Murray: \im sorry im juyst really pissed off
    Steven Murray: toy cant cjange the tems pages as soon as someone says they met the term
    Steven Murray: ok answer this
    Steven Murray: i wahered 215 times the bonus i wagered $4300 i think and had $1050 avalable in the account i was told then that i still needed to wager this ammount from $4300 to $8000
    Steven Murray: if you want to credit my account then credit it with the ammount that should have been avalable to withdraw after i wagered $4300 and had $1040 in the account
    Steven Murray: ok i will make 1 deal with you
    Steven Murray: i wont pursue this anylonger if you advertise on your site that your operators are putting incorrect information on your pages and you remove the $20 bonus offer
    Steven Murray: because its a fake offer
    Steven Murray: i honestly hope and prey this casino loses its licence have a nice day and goodnight


    Steven Murray (9/17/2008 4:08:45 PM): i spebd the remaining $1000 lasynight as i knew i never had any hope of winning on this site and have contacted the australian games and competitions commision and included all the history from the chat i had with support yesterday as soon as i made the betting requirements you changed the terms and conditions which the accc says is unethical and maybe illegal i will wait and see what happens
    Steven Murray (9/17/2008 4:08:49 PM): http://www.casinomeister.com/forums...bers/26829-casinolive247-scam.html#post255795
    Steven Murray (9/17/2008 4:09:34 PM): here you can see what has happened here i am in process of posting ob several other casino sites to warn people not to play here
    Steven Murray (9/17/2008 4:15:13 PM): my casino account name is czarmuzz you can close it if you wish to do so as i will not be making any form of deposit here but hopefully this site will be closed fown
    Steven Murray (9/17/2008 4:58:00 PM): nothing to say
    casinolive247 casinolive247 (9/17/2008 5:02:55 PM): we're still waiting to our boss to arrived.
    Steven Murray (9/17/2008 5:03:18 PM): dont bother i dont want amnything more to do with this site
    Steven Murray (9/17/2008 5:05:50 PM): i leaving it with the accc to deal with the matter
    Steven Murray (9/17/2008 5:07:57 PM): if you want my opinion its unethical and illegal to change the terms and conditions as soon as a person meets the requirements you change it i have the chat history from support even telling me they are changing it but this is after i explained i have met the required level of wagering
    Steven Murray (9/17/2008 5:10:12 PM): i am posting this information on every online casino forum and tell your boss to expect to lose alot of playerrs
    casinolive247 casinolive247 (9/17/2008 5:23:18 PM): hi,
    casinolive247 casinolive247 (9/17/2008 5:23:31 PM): lets take it from the top.
    casinolive247 casinolive247 (9/17/2008 5:23:56 PM): the play thru is 80 times.
    casinolive247 casinolive247 (9/17/2008 5:24:07 PM): as you are from australia.
    casinolive247 casinolive247 (9/17/2008 5:24:10 PM): not 160 times.
    casinolive247 casinolive247 (9/17/2008 5:25:28 PM): as of yesterday when you made a withdrawal request you had not reached the 80 times play thru
    casinolive247 casinolive247 (9/17/2008 5:25:47 PM): r u still there?
    Steven Murray (9/17/2008 5:29:25 PM): yes wat
    casinolive247 casinolive247 (9/17/2008 5:29:43 PM): ok. This is Anders.
    Steven Murray (9/17/2008 5:30:06 PM): lastnight live chat told me i need to wager my bonus upto $8000
    Steven Murray (9/17/2008 5:30:16 PM): i got
    Steven Murray (9/17/2008 5:30:29 PM): and explained it 400x bonus play
    casinolive247 casinolive247 (9/17/2008 5:30:32 PM): i am sorry for any misunderstandings.
    casinolive247 casinolive247 (9/17/2008 5:30:36 PM): let me just clarify.
    Steven Murray (9/17/2008 5:30:43 PM): dont worry
    casinolive247 casinolive247 (9/17/2008 5:30:44 PM): there is a 80 times playthru
    Steven Murray (9/17/2008 5:31:00 PM): i was told for me its 400x
    Steven Murray (9/17/2008 5:31:23 PM): i have saved all the corespondences we had
    casinolive247 casinolive247 (9/17/2008 5:31:36 PM): that is absolutely not correct, and I will have a talk with the customer service representative later about that.
    casinolive247 casinolive247 (9/17/2008 5:32:13 PM): Can you please send me a copy on This email is not visible to you.
    Steven Murray (9/17/2008 5:32:16 PM): when i had it to $1050 i was told i need to have wagered $8000 in bets which works out to 400x bonus playthrough
    casinolive247 casinolive247 (9/17/2008 5:32:44 PM): it is 80 times for australia
    casinolive247 casinolive247 (9/17/2008 5:32:50 PM): no more no less.
    casinolive247 casinolive247 (9/17/2008 5:33:04 PM): with the first deposit we give you 100 % bonus.
    Steven Murray (9/17/2008 5:33:26 PM): i had it to 215x bonus and was informed its not the right limit yet its $8000 in bets i need
    Steven Murray (9/17/2008 5:33:47 PM): im not depositing here or am i playing here
    casinolive247 casinolive247 (9/17/2008 5:34:00 PM): you starting amount was the 20 $ bonus correct?
    Steven Murray (9/17/2008 5:34:11 PM): you changed the terms from 40 to 80x while i was in chat with support
    Steven Murray (9/17/2008 5:34:48 PM): even the support person said we are changing the terms right now but this was after i made the original requirement
    Steven Murray (9/17/2008 5:34:56 PM): wait a sec
    Steven Murray (9/17/2008 5:35:29 PM): Steven Murray: i will not deposit my funds yet untill all the rules and conditions are correct Steven Murray: i do like the games you have here atleast the games are live\ Steven Murray: can you tell me what my betting has been upto now Steven Murray: it should be over $2000 casinolive247 casinolive247: for a moment sir, we are just fixing our terms and conditions now Steven Murray: has anyone ever met the requirements of the $8000 from the bonus $20 Steven Murray: ok Steven Murray: thankyou
    Steven Murray (9/17/2008 5:36:34 PM): i have sent the whole history and other things to the casino gaming comission
    casinolive247 casinolive247 (9/17/2008 5:37:15 PM): unfortunately one programmer was updating the site, and place the wrong rules on the site for a short while. It was immediately changed back to the correct one as soon as we realized this mistake.
    Steven Murray (9/17/2008 5:38:04 PM): ok good excuse
    casinolive247 casinolive247 (9/17/2008 5:38:29 PM): not an excuse, but unfortunately correct, which is giving me grey hair
    Steven Murray (9/17/2008 5:38:30 PM): explain this to the comissions when they investigate this
    casinolive247 casinolive247 (9/17/2008 5:38:39 PM): sure
    Steven Murray (9/17/2008 5:39:23 PM): i read that most casinos do these type of things make it impossible for people to win on there sites
    casinolive247 casinolive247 (9/17/2008 5:39:37 PM): we don't change it.
    Steven Murray (9/17/2008 5:39:54 PM): but i know for a fact i worked out i wagered 215x bonus
    casinolive247 casinolive247 (9/17/2008 5:39:55 PM): those regulations have been there for a very long time.
    Steven Murray (9/17/2008 5:40:38 PM): Steven Murray: i played many sic bo and roulete games casinolive247 casinolive247: the minimum playthrough is 6400 Steven Murray: 6400 Steven Murray: i was told 1600 Steven Murray: thankyou Steven Murray: i will bet all on 1 number and just gope i get it Steven Murray: i doubt if anyone has ever made $6400 from the $20
    Steven Murray (9/17/2008 5:40:58 PM): then she changed it to $8000
    Steven Murray (9/17/2008 5:41:45 PM): everytime i come close to the amount they told me they increased it
    casinolive247 casinolive247 (9/17/2008 5:42:33 PM): I think she was talking about the playthrough after you made a deposit, and what it would be
    casinolive247 casinolive247 (9/17/2008 5:42:44 PM): because it will not change and at all.
    Steven Murray (9/17/2008 5:42:55 PM): started at 40x on the site to 80x tthen i was told im from australia and australia isnt listed as a hotlist for bonuses so i have to waxe 160x
    casinolive247 casinolive247 (9/17/2008 5:43:01 PM): As I said for australia it is 80 times.
    Steven Murray (9/17/2008 5:43:13 PM): no sire she said this had to be done prior to depositing
    Steven Murray (9/17/2008 5:43:31 PM): i got told 5 different things
    casinolive247 casinolive247 (9/17/2008 5:44:04 PM): i am very happy you bring it to my attention, so we can ensure that mistakes like that will not happen again
    Steven Murray (9/17/2008 5:44:11 PM): anyway the funds are all gonee now i told support i may aswell blow the lot on roulet as i have no hope getting anywhere here
    Steven Murray (9/17/2008 5:44:42 PM): i hope these mistakes dont happen again
    Steven Murray (9/17/2008 5:57:11 PM): ok iplease close my casino account i wont be logging in ever again
    Steven Murray (9/17/2008 5:58:09 PM): and i still 100% sure that you ppl knew exactly what was going on with the terms and conditions been changed
    Steven Murray (9/17/2008 5:58:51 PM): i hope you get into trouble for this making people think they are winning and make impossible tasks for them to complete
    Steven Murray (9/17/2008 6:00:08 PM): and im still going to post all of this onformation for others not to get cought aswell
    Steven Murray (9/17/2008 6:01:50 PM): its your responsibiliyt to make sure correct terms are displayed
    Steven Murray (9/17/2008 6:03:18 PM): even with the $6400 plkaythrough i was told that still works out to 320x playthrough
    Steven Murray (9/17/2008 6:04:24 PM): see you all later im getting gray hair over this matter too with all the bullshit lies and deceptopn that was given top me
    Steven Murray (9/17/2008 6:09:00 PM): i will also suply you all the links to the forums i list on so you can see i am not making anything untrue
    Steven Murray (9/17/2008 6:10:05 PM): http://www.casinomeister.com/forums...bers/26829-casinolive247-scam.html#post255795 this is the first of many
    Steven Murray (9/17/2008 6:10:16 PM): have a nice day


    Steven Murray: i will not deposit my funds yet untill all the rules and conditions are correct
    Steven Murray: i do like the games you have here atleast the games are live\
    Steven Murray: can you tell me what my betting has been upto now
    Steven Murray: it should be over $2000
    casinolive247 casinolive247: for a moment sir, we are just fixing our terms and conditions now
    Steven Murray: has anyone ever met the requirements of the $8000 from the bonus $20
    Steven Murray: ok
    Steven Murray: thankyou
    Steven Murray: i will spend this remaining funds on roulett but if i win over the $8000 i will not request a payment as i jnow the rules will go to $16000
    casinolive247 casinolive247: actually, some players didn't notice that .
    casinolive247 casinolive247: but still theyre have deposits, maybe theyre not reaching to that point
    casinolive247 casinolive247: *they
    Steven Murray: i notice the play through on your terms now states 80x
    Steven Murray: you should make it higher i have already passed this ammount
    Steven Murray: that 80x only works out to $1600
    Steven Murray: most of my friends and family play online casino
    Steven Murray: i have lost faith in these things already
    casinolive247 casinolive247: oh dont be.
    casinolive247 casinolive247: youve helped us bout this
    casinolive247 casinolive247: and were doin it for you and for all of our players as well
    Steven Murray: i dont think anyone ever got close to meeting the bonus requirements
    Steven Murray: doing what for me
    casinolive247 casinolive247: oh isee..
    Steven Murray: what game can i spend the whole thousand on in 1 game
    casinolive247 casinolive247: in our games?
    Steven Murray: yes
    casinolive247 casinolive247: actually you can spend it all
    Steven Murray: im going to spend it all right now
    casinolive247 casinolive247: you know, we are changing it right now
    Steven Murray: yes i know only because i met the requirements
    casinolive247 casinolive247: i just want to inform you that we are done changing the terms and conditions regarding the 100%bonus and the other promotions
    casinolive247 casinolive247: just check it on your internet browser
    Steven Murray: ok
    casinolive247 casinolive247: we are sorry for the inconvenience. thanks!
    Steven Murray: ok
    Steven Murray: i probably do the same thing if i gave someone $20 and then they got it to over $1000 i probably try and make it impossible for them to claim it
    Steven Murray: i won 118.000 pesos few years ago im holiday inn on slot machine i got flash cash 3 times thats why i thought this would be a great place to play
    casinolive247 casinolive247: hmm. do you think ours are not true?
    Steven Murray: no i think they are true
    Steven Murray: atleast the games are
    Steven Murray: maybe not so much the operators
    casinolive247 casinolive247: hmm. cant say so.
    casinolive247 casinolive247: you know people commit mistakes
    Steven Murray: seem bad that they change the terms as soon as someone contacts them to let them know they have met the required betting
    Steven Murray: and the
    Steven Murray: im sorry
    casinolive247 casinolive247: its ok.
    Steven Murray: i wont mention this anymore
    casinolive247 casinolive247: we are open about your feedbacks about our site
    Steven Murray: i just wont ever seposit funds into a computer casino
    Steven Murray: no i wont type any feedback
    Steven Murray: just take this as a lesson not to deposit funds and just play with play money here
    Steven Murray: i play online poker many times with no problem i been playing at titan poker for several months but was losing a bit and thought i will try casino games
    Steven Murray: not depositing perra here lol sorry
    Steven Murray: walla perra
    Steven Murray: im trying to spend this money but it just wont go lol
    Steven Murray: probably by now its close to the $8000


    Steven Murray: hi
    casinolive247 casinolive247: hello
    casinolive247 casinolive247: how may i help you?
    Steven Murray: your casino girls are magabda
    casinolive247 casinolive247: what?
    Steven Murray: i was wondering if you can tell me if i have met betting requirements yet
    Steven Murray: i meant maganda
    casinolive247 casinolive247: what is your username?
    Steven Murray: czarmuzz
    casinolive247 casinolive247: ok ill chek
    casinolive247 casinolive247: for a while
    Steven Murray: i started with the $20 you people gave me and i went well on that bonus
    Steven Murray: i added all the game logs in betting history in total the bets placed add up to $1243 and currently $574 avalable in my account
    Steven Murray: what do they need to total before i am able to withdraw any amount to my neteller account
    casinolive247 casinolive247: hi! im sorry for the late response.
    Steven Murray: thats ok
    casinolive247 casinolive247: as ive checked in our files, at the moment you haven't reached the minimum play through for a withdrawal and also you have no deposit yet at least $40
    Steven Murray: what is the minimum play through
    Steven Murray: im doing my deposit in few day from now
    casinolive247 casinolive247: for the baccarat your total playthrough is 75
    casinolive247 casinolive247: ill chek the other two
    Steven Murray: i was told that i need to wager $1600 or somthing like this and make a deposit of $40 then i can claim some of the winnings i have
    Steven Murray: i played many sic bo and roulete games
    casinolive247 casinolive247: the minimum playthrough is 6400
    Steven Murray: 6400
    Steven Murray: i was told 1600
    Steven Murray: thankyou
    Steven Murray: i will bet all on 1 number and just gope i get it
    Steven Murray: i doubt if anyone has ever made $6400 from the $20
     
  8. Sep 18, 2008
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Two things (I have only read chapter 1);
    A) When they told you the WR had increased from x80 to x400 why did you carry on playing? That was the time you should have double checked with the casino, and then come here if you couldn't get it sorted. Trying to meet that sort of WR on Roulette is an impossible task - unless you're 'the one' who finally found the way to beat roulette... :rolleyes:

    B) You should have posted this in Casino Complaints - Bonus issues.

    KK
     
  10. Sep 18, 2008
  11. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    That sounds pretty grim and what they say does not add up.
    Do you have screenshots of T&C's or were you only ever told of WR through chat?
    I think once I had met the original WR I would of just made the deposit and then tried to withdraw to see what happened.
    If the withdrawal was denied you would have an even stronger case.
    When you questioned why the WR was different they gave you different and seemingly spurious answers which would suggest the deception was a deliberate attempt to keep you wagering until you lost it all.
    You had a freakish run of fortune that they were not prepared for and they now want to wriggle free from their obligations.
    Good luck and thanks for the info.Warning received.
     
  12. Sep 19, 2008
  13. casinolive247

    casinolive247 Dormant account

    Occupation:
    Marketing
    Location:
    Philippines
    Reply from Casinolive247.com

    I just want to make a reply to the posting of czarmuzz.
    1. You have not made any deposits, so you haven't lost any money.
    2. The terms and conditions are very clear, as we have said many times. Australia has a playthrough of 80 times and this has not changed.
    3. You just chatted with our Customer support and extorted money from us! You informed our support team, that their Boss told you we will pay you money through Neteller. This is absolutely not true! Here is the excerpt from the chat:

    czarmuzz: your boss said he was going to credit my netteller account with the original request to make up for the false information i was given by live chat

    casinolive247: Excuse me, but he did not promise to give you any money thru neteller.

    4. It seems you are just trying to get money out of us so we advice you to stop this practice or we will be forced to report you to the appropriate authorities.

    5. We have and are paying out legitimate winnings within 24 hours.

    6. Our terms and conditions for our promotions are posted on our site here:
    You must register/login in order to see the link.

    7. Are you trying to extort us? Here is another excerpt you just send by chat to us:
    czarmuzz: im simply going to post the information i have on every casino forum in every country so this dosnt happen to other people
    czarmuzz: ok i emaild info again im also finishing a new website that is going to be posted on every online casino site and im every philippino online casino forum
    czarmuzz: you need to be stopped and shut down and i am going to make this happen i do not like been made a fool out of and i never back down if im right

    8. You didn't loose any money as you didn't make any deposits!

    9. We can be contacted on This email is not visible to you.
     
  14. Sep 19, 2008
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Casinolive247,

    If Czarmuzz had, as you stated, extorted money from you in live chat we may well have seen the last of him. However, the fact that a player has not lost any of his deposits is irrelevant if you did not honour winnings on a free chip.

    I would also like to know whether the Czarmuzz was told that there is a 160x playthrough as it seems that you have not provided any info on this.
     
  16. Sep 19, 2008
  17. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Yea I agree with Chu here, what was the deal with keeping on raising his wagering requirements ??

    Another question, is your casino licensed by any jurisdiction anywhere ?
     
  18. Sep 19, 2008
  19. casinolive247

    casinolive247 Dormant account

    Occupation:
    Marketing
    Location:
    Philippines
    reply from casinolive247.com

    1. It states very clearly it is not 160 times, and at no time did we raise the playthroughs. Playthrough is 80 times. He was informed he is NOT on the list for the 160 times playthrough. As you can see on the screenshots, which he has posted by himself.

    2. If he wins on his bouns money that is very good., as he will be telling others.

    3. SO why is he now claiming that we promissed to pay him money using Neteller?
     
  20. Sep 19, 2008
  21. casinolive247

    casinolive247 Dormant account

    Occupation:
    Marketing
    Location:
    Philippines
    reply from casinolive247.com

    1. Let me assure you we don't have any playthroughs of 400 times... He is from Australia and the playthrough is 80 times, which is posted very clearly and which he even made a screenshot of. He is the one doing calculations saying otherwise. This is from the post he himself made:
    casinolive247 casinolive247: isn't on the hitlist for the 160 times. It is therefore 80 times only

    So where is he getting 160 or even 400 times?

    2. Now he is claiming we promissed to pay him money using Neteller... We never did that.

    3. Our rules have been posted on our site for a long time and the playthroughs have not been changed.
     
  22. Sep 19, 2008
  23. casinolive247

    casinolive247 Dormant account

    Occupation:
    Marketing
    Location:
    Philippines
    Excerpt from his own psot

    As said time and again. The playthrough for Australia is 80 times.

    This is copied from his own post:
    casinolive247 casinolive247: isn't on the hitlist for the 160 times. It is therefore 80 times only

    So his mentioning of 160 or even 400 times, which would be impossible for anyone to meet is simply not correct.

    We will not change the rules, because of 1 single person have a little luck. We wish more have good luck and even better luck than him, so that they will tell others.
     
  24. Sep 19, 2008
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Admin Note

    @ the OP

    http://www.casinomeister.com/forums/forum_rules.php

    1. General Posting Rules:

    1.2 - No "cross posting". In other words, do not post the same message to more than one thread or topic section. Cross postings will be deleted and posting privileges may be suspended for doing so.

    1.11 - Please do not exploit this board to promote your own personal agenda. If the moderators (and members) feel that you are spamming the board with links or ad copy to your website, harassing members with agenda laden posts, or consistently ragging on a casino that did you wrong, etc., your account may be suspended.


    2. Posting Complaints

    2.1 - Complaints against casinos or pokerrooms will only be posted in the "Online Casino and Poker Complaints" forum.

    2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

    2.3 - Ensure your complaint is free from offensive or abusive language, and that the complaint is tactful and truthful. Making false claims are grounds for banishment or drawn and quartering.

    2.4 - Please refer to the MUST READ section before posting your complaint here

    2.5 - Casinomeister does not condone player fraud in any shape or form. If you knowingly commit fraud (creating bogus casino accounts, using fake IDs, committing Credit Card fraud, chargebacks, etc.) you will be permanently banned from the forum.


    Please respect the board and follow the rules. Most everyone else does.
     
  26. Sep 19, 2008
  27. casinolive247

    casinolive247 Dormant account

    Occupation:
    Marketing
    Location:
    Philippines
    jurisdiction

    Hi chuchu59,
    We are licensed under The government of the Philippines (First Cagayan) so we are being regulated and all games are tested as required.
     
  28. Sep 20, 2008
  29. kmay87

    kmay87 Meister Member PABnononaccred PABaccred2

    Occupation:
    Barrister
    Location:
    England
    I don't know anything about this casino, but looking at the games that were played, i.e. roulette, baccarat, if this casino has a similar 'weighting' structure to others, it's quite possible that those games count for a lesser percentage than the usual slots 100%. Therefore, if $20 x 80 WR = $1600 playthrough, but if roulette counts 50%, baccarat 10%, that would explain the conflicting WRs stated, as each game contributes a different %, therefore each time the game is changed, so does the WR.

    I could be on the wrong tracks here, but that seems plausible
     
  30. Sep 20, 2008
  31. funky_seagull

    funky_seagull Dormant account

    Occupation:
    unemployed, on incapacity benefit.
    Location:
    scotland
    if you need to make a deposit and then wager somemore. You hadnt fulfilled WR. The WR to me seems a bit harsh. But if that's what's in the terms...

    If the terms are changed often. You should take a screenshot of the terms and email it to yourself or post it somewhere with time and date stamp so you have this as evidence when you started playing.

    The rep seems genuine enough. If it was a rogue casino Im sure they wouldn't bother to post here. If you can make that much with $20 you should give bonuses a miss as you dont need them and avoid the stress of meeting WR
     
  32. Sep 21, 2008
  33. czarmuzz

    czarmuzz Dormant account

    Occupation:
    unemployed at present
    Location:
    nowra australia
    if your rules have been posted for along time then why the day im mention did you change the wr as soon as i met the original one i registered with

    and why did you say a operator recently uploaded incorreect terms and conditions pages
    if they have been the same terms and conditions then why and how did incorrect ones get uploaded and also why was i told the chat assistant was giving me false information you can clearly see in these chats between myself and the live assistant the wr was mentioned to them many times and when i asked about the wr they mention 6400
    but also mentions $8000
    i doubt weather you realy acredited with propper licencing because no other company i know will change the terms and conditions pages as soon as someone fullfills them
     
  34. Sep 21, 2008
  35. czarmuzz

    czarmuzz Dormant account

    Occupation:
    unemployed at present
    Location:
    nowra australia
    not contact by support

    and btw way casinolive you have never replied to one of my countless emails i have sent you in regards to this matter and your online support has been permantly offline for the past 2 days

    i dont care about money im not requesting money from you just a honest answer to why live chat was making the wr an impossible task for anyone to do

    if you can do this with the bonus wr i wonder what other tricks you have to prevent paying members why do want to make a withdrawl

    live chat never gave me a straight answer
    i only started to get the right answers after i spent the remaining funds in order to try to get to wagering $8000 which in my opinion is a impossible task

    even if your chat assistant was giving me incorrect answers and the site op was uploading incorrect information on to your homepage its still your company same rules apply in store catalogs if somthing is listed as half price or less in the catalog they need to sell it for this i dont see the difference in online stores and online casinos
     
  36. Sep 21, 2008
  37. czarmuzz

    czarmuzz Dormant account

    Occupation:
    unemployed at present
    Location:
    nowra australia
    read last paragraph

    if you look at the last few paragraphs casinolive247 states the minimum playthrough for me is 6400
    in my calculations this works out to 320xplaythrough
    but in later conversations after i finaly spend all remaining funds in trying to reach the $8000 playthrough they said

    lets say its only $6400 as stated in last section here this blows the part where they say 80x nothing more nothing less as you can see by the dates and times i was only informed about this 80x nothing more nothing less after i had no funds left to wager

    and you say im trying to extort money from you i think its you who do the extorting here
     
  38. Sep 21, 2008
  39. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    The site states 80x WR so no matter what live chat says once you have wagered $1600 that's it.

    On the extortion, a copy of the live chat should explain everything. If Czarmuzz doesnt have a copy of it then casinolive247 should make it available to end the dispute.
     

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