Yesterday (23.09.2016) i won a big amount of money at casino-x $ 78 000 and i wanted to take them but instead if getting money my account was blocked and money were canceled.And it was explained as i was a rule breaker because i have a double account. So whats really happened?
1. I registered an account at casino-x at the end of 2013 and i played till beginning of 2016. And my account was ok and it wasn’t blocked
2. At the beginning of 2016 i had to reinstall OS and i couldn’t enter to account because i didn’t remember a password. Why i dididnt remember it? Because email that was used for registration is a corporative email and it blocks any message from casino. So i didn’t get any email for password recovering
3. I wrote emails to tech department about this case - i hold 40 min to get an answer but didn’t get any clear feedback. So i stopped to play at this casino
4. At september of current year (17 th september) i decided to play again. And i had to register a new account since my old account is no chance to enter and recover password
5. I want to pay attention that i canceled all bonuses including first deposit bonus because i am not a bonus abuser - it just i can’t enter my old account.
6. All personal datas of both accounts were same. All deposits form both accounts were made with same ID of yandex wallet and as i remember using same bank card SO once again, i didn’t make a second account to cheat somebody or anything bad. I just couldn’t enter my old account. AT the rules of casino it says that you may block an account if it is related with others already blocked accounts. My both accounts were not blocked.
Any reasonable person after read this information will understand that i am not a cheater. all wins were fair. And casino just doesn’t want to pay me my wins.
The only solution i see is you pay me my win which was got fair to my account. In case if casono-x doesn’t respect and cheat their users using rules but at the same time fully understands that i am not a cheater. Than i ask administration of web -site add their projects and themes( joy casino, casino-x, pashfriends) to the the black list and close them at forum.
This situation became a really disaster and many web resources already discussing it and i see a lot of support not just form end users but also from owners of other web casionos
i hope this problem can be solved
1. I registered an account at casino-x at the end of 2013 and i played till beginning of 2016. And my account was ok and it wasn’t blocked
2. At the beginning of 2016 i had to reinstall OS and i couldn’t enter to account because i didn’t remember a password. Why i dididnt remember it? Because email that was used for registration is a corporative email and it blocks any message from casino. So i didn’t get any email for password recovering
3. I wrote emails to tech department about this case - i hold 40 min to get an answer but didn’t get any clear feedback. So i stopped to play at this casino
4. At september of current year (17 th september) i decided to play again. And i had to register a new account since my old account is no chance to enter and recover password
5. I want to pay attention that i canceled all bonuses including first deposit bonus because i am not a bonus abuser - it just i can’t enter my old account.
6. All personal datas of both accounts were same. All deposits form both accounts were made with same ID of yandex wallet and as i remember using same bank card SO once again, i didn’t make a second account to cheat somebody or anything bad. I just couldn’t enter my old account. AT the rules of casino it says that you may block an account if it is related with others already blocked accounts. My both accounts were not blocked.
Any reasonable person after read this information will understand that i am not a cheater. all wins were fair. And casino just doesn’t want to pay me my wins.
The only solution i see is you pay me my win which was got fair to my account. In case if casono-x doesn’t respect and cheat their users using rules but at the same time fully understands that i am not a cheater. Than i ask administration of web -site add their projects and themes( joy casino, casino-x, pashfriends) to the the black list and close them at forum.
This situation became a really disaster and many web resources already discussing it and i see a lot of support not just form end users but also from owners of other web casionos
i hope this problem can be solved