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Casino-X refused to pay $78,000

Discussion in 'Casino Complaints - Non-Bonus Issues' started by retracted, Sep 26, 2016.

    Sep 26, 2016
  1. retracted

    retracted Dormant account

    Location:
    russian
    Yesterday (23.09.2016) i won a big amount of money at casino-x $ 78 000 and i wanted to take them but instead if getting money my account was blocked and money were canceled.And it was explained as i was a rule breaker because i have a double account. So whats really happened?
    1. I registered an account at casino-x at the end of 2013 and i played till beginning of 2016. And my account was ok and it wasn’t blocked
    2. At the beginning of 2016 i had to reinstall OS and i couldn’t enter to account because i didn’t remember a password. Why i dididnt remember it? Because email that was used for registration is a corporative email and it blocks any message from casino. So i didn’t get any email for password recovering
    3. I wrote emails to tech department about this case - i hold 40 min to get an answer but didn’t get any clear feedback. So i stopped to play at this casino
    4. At september of current year (17 th september) i decided to play again. And i had to register a new account since my old account is no chance to enter and recover password
    5. I want to pay attention that i canceled all bonuses including first deposit bonus because i am not a bonus abuser - it just i can’t enter my old account.
    6. All personal datas of both accounts were same. All deposits form both accounts were made with same ID of yandex wallet and as i remember using same bank card SO once again, i didn’t make a second account to cheat somebody or anything bad. I just couldn’t enter my old account. AT the rules of casino it says that you may block an account if it is related with others already blocked accounts. My both accounts were not blocked.
    Any reasonable person after read this information will understand that i am not a cheater. all wins were fair. And casino just doesn’t want to pay me my wins.
    The only solution i see is you pay me my win which was got fair to my account. In case if casono-x doesn’t respect and cheat their users using rules but at the same time fully understands that i am not a cheater. Than i ask administration of web -site add their projects and themes( joy casino, casino-x, pashfriends) to the the black list and close them at forum.
    This situation became a really disaster and many web resources already discussing it and i see a lot of support not just form end users but also from owners of other web casionos
    i hope this problem can be solved
     
  2. Sep 28, 2016
  3. Posh Friends

    Posh Friends I-Gaming Industry Representative

    Location:
    Malta
    The following we provide an official response from the casino administration:

     
  4. Sep 28, 2016
  5. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    LOL..... what a classic, gotta love these stories from coockoo wonderland. :rolleyes: :D

    And gotta feel sorry for the rep who is probably following the OP to each online forum to post the reply and evidence. :oops:
     
  6. Sep 28, 2016
  7. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Whoa. That's like 78 with THREE ZEROES tagged on.

    I regularly win these amounts......just before waking up with a 'sticky patch' near my pants :eek:
     
  8. Sep 28, 2016
  9. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton

    Helps me to unwind after a stressful day and puts that smile back on my face for sure :D
     
  10. Sep 28, 2016
  11. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Yeah mate, relax and pull up a chair. Reminds me i have to pop into the Bar to order a cold one. :D

    The OP is already offline and off to AG or LCB or TP to tell his story there as well while having all the time the rep on his trail with a sniffer dog.
     
  12. Sep 28, 2016
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Had to look twice as well. 78K is massive, i bet the OP regrets those welcome chips now.
     
  14. Sep 28, 2016
  15. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Yeah. Plus they neglected to read the part where it states that the chips are non-withdrawable and for the purposes of 'trying out' the site! :eek:
     
  16. Sep 28, 2016
  17. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    The OP is back online, lets see what answer he is going to post. :eek:
     
  18. Sep 28, 2016
  19. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Currently trawling through xxx.jackonorytellastory dot com looking for a few pointers :rolleyes:

    Or They'll post 'Ask my Dad, he'll tell you it is true...Honest'
     
  20. Sep 28, 2016
  21. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I totally believe the story...

    ...along with Elvis working in our local Tesco's and Nessie swimming across our tarn
     
  22. Sep 28, 2016
  23. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    3 accounts :what: Should have been caught before such a massive win. At least he was refunded his deposits.
     
  24. Sep 28, 2016
  25. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom

    Yep, quick Google search on the text also shows exactly the same thing on the GPWA website ......
     
  26. Sep 28, 2016
  27. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Cheers Richy, thought so.

    It is such a classic because he used the same name, details, credit cards, IPs etc for all 3 accounts. A honest bonus abuser. :rolleyes: This must go into the category: "CM award for the worst attempt of SUB abuse 2016" :eek: :D

    Instead of hiding somewhere for such an amateurish attempt he chooses to run around the web posting his story and hoping for support in his case, which clearly he won't get any.
     
  28. Sep 28, 2016
  29. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    The casino still freerolled him though didn't they

    Bet he'd have 50 accounts by the year 2020 until he ever requested a decent cashout

    Yes he broke the rules and he's an obvious bonus abuser but still funny how these shoddy casino practises are accepted

    He opens an account with the EXACT SAME INFO lol . Great security you have there at Casino-X ... oh wait , it's pretty much every casino because they know they can quietly keep the deposits and forfeit any winnings if it ever comes to that
     
  30. Sep 29, 2016
  31. geordiecolin

    geordiecolin Sells powdered water in the Gobi CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    More than a few times I have found myself signing up for a casino that I could not remember being a conscript too already and I have been told to do one by their system.
     
  32. Sep 29, 2016
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    The lax checking procedures have come to bite the casino in the ass though. It is only because the OP was able to get as far as 3 accounts and such a big win that the casino people now face a rather expensive and time consuming "fire fighting" exercise.

    Had he been stopped dead with the second account, there would be no huge win, no "firefighting" needed, and the swift detection and booting would act as a deterrent to others who might think of taking on the rather laid back security measures, but do it much better.
     
  34. Oct 4, 2016
  35. retracted

    retracted Dormant account

    Location:
    russian
    Well, CASINO-X applies their rules as they want to. Its really hard to prove something due to the fact that they apply the rule that creation a double account is illegal. But now I want to discuss something else.
    Casino-X wrote to me an answer saying that they have given back all my deposits back, but IT’S A LIE!!!
    They wrote me about my three accounts: 1) my based one 2) first double account 3) second double account. They say that on both of my double accounts I have used bonuses. The difference between these two double accounts is only that on my second double account I have won 5 000 000 rubles.
    Lets establish a timeline.
    I was playing on my second double account. Administration blocked this account according to the rule 5.5 (about creating a double account), which means that I should receive all my deposits back. Then CASINO X started to blame me that im a lier and a cheater.

    They made a public statement that my double accounts are actually DOUBLE-accounts.
    Also in a topic GPWA there was a question “Why this account wasn’t blocked immediately?” and casino X answer like that “we don’t have a capacity for checking accounts immediately”. OK, lets try to believe in that.
    But I still have a question. Why can I still log in to my first double account after all of this. The administration made it clear that they know about two of my double accounts and they are using this information in order to block my winning account.

    I asked customer service – WHY CAN I STILL LOG IN to my first double account? And then I received an answer from administration that they might block account or they might not, they do it if they want to. That’s why they didn’t block my first double account.
    While we were discussing this issue with them they have blocked my first double account, saying that the reason for that is because the account is a double. But when I asked why I didn’t receive my deposits back, (like with my winning double account where they have sent me back my deposits), I received an answer “ wait a response from the administration”.
    Today I have received an answer from them. It turns out that my first double account wasn’t blocked because it’s a double, it was blocked according to the rule 29.8 (in case CASINO X thinks that im trying cheat with COMP-points they can block my account for some period of time or block it permanently. In that case CASINO X do no have to give my money back except my first deposit).
    So, once again, the main difference between my first double acc. And my second double acc. Is that on the second one I have won 5000000 rubles. But the first one they have banned according to one rule, and the second one they have banned according to another rule. They say that on both of these accounts I have used bonuses, but the only difference is that the second one is the winning one.
    I have spent to many nerves and time on this situation. Im tired of all this circus. I just want people who play there to see this post, so they would know that CASINO X uses their rules as they want to and block accounts when they want to.
    I hope that they will be eventually blocked for doing this things.
    I have got all the proves for this situation (im doing screenshots now and save all logs and send it to my email all the time)
     
  36. Oct 4, 2016
  37. retracted

    retracted Dormant account

    Location:
    russian
    Well, CASINO-X applies their rules as they want to. Its really hard to prove something due to the fact that they apply the rule that creation a double account is illegal. But now I want to discuss something else.
    Casino-X wrote to me an answer saying that they have given back all my deposits back, but IT’S A LIE!!!
    They wrote me about my three accounts: 1) my based one 2) first double account 3) second double account. They say that on both of my double accounts I have used bonuses. The difference between these two double accounts is only that on my second double account I have won 5 000 000 rubles.
    Lets establish a timeline.
    I was playing on my second double account. Administration blocked this account according to the rule 5.5 (about creating a double account), which means that I should receive all my deposits back. Then CASINO X started to blame me that im a lier and a cheater.

    They made a public statement that my double accounts are actually DOUBLE-accounts.
    Also in a topic GPWA there was a question “Why this account wasn’t blocked immediately?” and casino X answer like that “we don’t have a capacity for checking accounts immediately”. OK, lets try to believe in that.
    But I still have a question. Why can I still log in to my first double account after all of this. The administration made it clear that they know about two of my double accounts and they are using this information in order to block my winning account.

    I asked customer service – WHY CAN I STILL LOG IN to my first double account? And then I received an answer from administration that they might block account or they might not, they do it if they want to. That’s why they didn’t block my first double account.
    While we were discussing this issue with them they have blocked my first double account, saying that the reason for that is because the account is a double. But when I asked why I didn’t receive my deposits back, (like with my winning double account where they have sent me back my deposits), I received an answer “ wait a response from the administration”.
    Today I have received an answer from them. It turns out that my first double account wasn’t blocked because it’s a double, it was blocked according to the rule 29.8 (in case CASINO X thinks that im trying cheat with COMP-points they can block my account for some period of time or block it permanently. In that case CASINO X do no have to give my money back except my first deposit).
    So, once again, the main difference between my first double acc. And my second double acc. Is that on the second one I have won 5000000 rubles. But the first one they have banned according to one rule, and the second one they have banned according to another rule. They say that on both of these accounts I have used bonuses, but the only difference is that the second one is the winning one.
    I have spent to many nerves and time on this situation. Im tired of all this circus. I just want people who play there to see this post, so they would know that CASINO X uses their rules as they want to and block accounts when they want to.
    I hope that they will be eventually blocked for doing this things.
    I have got all the proves for this situation (im doing screenshots now and save all logs and send it to my email all the time)
     
  38. Oct 28, 2016
  39. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    the casinos are still playing by the rules./ you got to have some holes for yourself in buisness
    they still would have took his withdrawal even if it was 10$
     

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