Bonus Complaint Casino Tropez confiscated winnings totalling 38k.

[Sovietsky]

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I don't get it with the thumbs up? Is it a good casino?


Anyways.

If people actually could google the casinos name or search here at CM they would lose customers and 1 bad casino less.
But as long as majority of people dosen't do that they will keep on with their stupid terms.

I hope you have better luck at gambling grumbles.

 

[Nifty29]

Also this group can be identified by their affiliate name Europartners. Other casinos of the group- Vegas Red, Europa casino, Titan casino, Casino Tropez and some other. They behave in a very rogue fashion lately. You cannot confiscate 40 k just because somebody made a withdrawal before he/she completed wagering requirements. In these casinos you cannot know if you fulfilled the requirements or not - and a simple miscalculation can lead to premature withdrawal. And then they don't pay you 40 k. Unbelievable!

PT casinos (well all the ones I play/have played) have a WR counter in the cashier so you can see exactly how much you have left to wager for your current bonus. So, your statement "you cannot know if you fulfilled the requirements or not" is erroneous.

Another erroneous statement is "You cannot confiscate 40 k just because somebody made a withdrawal before he/she completed wagering requirements". Why? The OP agreed that they CAN by accepting the terms and conditions as clearly stated on the website AND the link provided when asking to confirm acceptance of the bonus.

Mouche can advise legal action 'til the cows come home, but if history is any guide, you will be wasting your time and money. Technically, the balance in your account is not "yours" until the bonus is converted to cash by fulfilling the WR...the only exception being possibly your original deposit which should always be "yours". Any other money on top of your deposit belongs to the casino until you meet WR.

It's obvious this guy didn't bother doing ANY kind of due diligence AT ALL e.g. reading terms, contacting support, checking WR progress. It is also obvious that he didn't even KNOW what his WR was to begin with, and it is also obviously not his first ever deposit at any online casino anywhere, so he is no "newb" who doesn't know how things roll.

I'm all for fair, but I'm also all for common sense and taking some kind of responsibility for our actions. All the casino did here was enforce the mutually-agreed terms and conditions...the fact that those T and Cs are crap is irrelevant to this matter, as the time to decide if the terms are crap was BEFORE playing.

 

[Webzcas]

I'm all for fair, but I'm also all for common sense and taking some kind of responsibility for our actions. All the casino did here was enforce the mutually-agreed terms and conditions...the fact that those T and Cs are crap is irrelevant to this matter, as the time to decide if the terms are crap was BEFORE playing.

Unfortunately Nifty is right. These T & C's are awful but the casino will use them in this instance. Also please do your research before choosing an online casino to play at. Their affiliate program Europartners is one of the worst around for webmasters to work with. I have both Europartners and the properties ( including Casino Tropez ) they represent blacklisted.

 

[KasinoKing]

The irresponsibility of the OP is what caused him to lose $40k...

Just a minor observation: As the OP is located in South Africa, I would think it very likely he is talking about Rand, not Dollars.
38,000 Rand = a little under $4,000.
Still a significant sum, but not as much as some might think is involved.

KK

 

[Nifty29]

Just a minor observation: As the OP is located in South Africa, I would think it very likely he is talking about Rand, not Dollars.
38,000 Rand = a little under $4,000.
Still a significant sum, but not as much as some might think is involved.

KK

Good pickup

I wonder if the OP could confirm?

Still, the amount is immaterial. I'd be supporting the player if were truly ripped off through no fault of their own whether it was $5 or $5mil....in this case the player ALLOWED themselves to be ripped off

 

[hakapuku]

PT casinos (well all the ones I play/have played) have a WR counter in the cashier so you can see exactly how much you have left to wager for your current bonus. So, your statement "you cannot know if you fulfilled the requirements or not" is erroneous.

.

I don't know Nifty where do you get your information from but I now logged into my old Vegas Red account- nothing changed. There is no any information in their cashier about how much wagering done or left. The only information you can find is comp points- which is not the same.

 

[Nifty29]

I don't know Nifty where do you get your information from but I now logged into my old Vegas Red account- nothing changed. There is no any information in their cashier about how much wagering done or left. The only information you can find is comp points- which is not the same.

Which is why I said "well all the ones I play/have played".

Also, you CAN track your WR using comp point. I used to do it all the time. As long as you know your $1 = x points ratio. which the cashier DOES tell you, and how much the game you're playing contributes to WR, then it is quite simple. Just note your comp points before you start and you're golden. It's not rocket science.

However, the OP didn't even KNOW what his WR was by the sound of it so none of this would have helped....not even a WR counter like other PT casinos have now, as he clearly had no clue about what he was doing.

 

[Marie2473]

Casino Plex has a thing in the cashier section where u can see exactly how much you have wagered and how much is left. Atleast they did a week ago.

 

[cass1071]

Casino Tropez Bonus

I have used online chat with Casino Tropez to get confirmation my wagering requirements had been met prior to withdrawing, and they let you know without hassle.

But it goes without saying the self checking option in the cashier at some casinos like BetFred should be mandatory

 

[Temperance Fox]

I spoke to a representative who congratulated me on my winnings and said that it would take about a week for the withdrawal to complete.

Really that group has another way to manage , better than years ago.
Really at any casino you can't cash out without WR met, they let you know.
I think that's true: there's a big difference about currency

Finally I know other playtech more fraud out there.I think all depends by management and managers can change.I 've sent a pm to the OP with the toll free number, but it seems the OP is not enough interested about his complain.

 

[chuchu59]

Which is why I said "well all the ones I play/have played".

Also, you CAN track your WR using comp point. I used to do it all the time. As long as you know your $1 = x points ratio. which the cashier DOES tell you, and how much the game you're playing contributes to WR, then it is quite simple. Just note your comp points before you start and you're golden. It's not rocket science.

However, the OP didn't even KNOW what his WR was by the sound of it so none of this would have helped....not even a WR counter like other PT casinos have now, as he clearly had no clue about what he was doing.

Out of interest Nifty, does the cashier of the PTs you played at allow a w/d before wrs are met or are the 2 things disassociated?

 

[dunover]

Out of interest Nifty, does the cashier of the PTs you played at allow a w/d before wrs are met or are the 2 things disassociated?

I haven't played PT for ages, but I do remember that if you accessed the standard PT banking portal which most PT sites use, you could check your balance at any time and by the 'Cherry' would be bonus funds at that moment. Similarly cash by the cash logo. IF you deposited and took bonus the whole of your balance would be BONUS until WR was met. No 10% increments into cash as you go or split-funds like you get in the 'Fairpay' bonus system some MG's have; suddenly upon clearing WR all your balance would revert to CASH and become withdrawable notwithstanding max w/d limits if applicable to that particular type of bonus.

This is what bugs me here - I can't see, unless Tropez have made it possible with nefarious intent, how you could facilitate an attempted w/d when only bonus funds are in play. The cashier will tell you to p!ss off as there is '0' available to w/d.

 

[Nifty29]

Out of interest Nifty, does the cashier of the PTs you played at allow a w/d before wrs are met or are the 2 things disassociated?

Good question.

Unfortunately, I don't have a good answer, primarily because I have NEVER EVER attempted to withdraw without being 100% certain that my WR was completed.....which IMO is just plain common sense.

So, I really don't know.

It appears there may be some operator-dependent options for cashier setups. The PT casinos I use have a WR/bonus tab where it tells me precisely where I stand with my bonus. It may be that others do not have this function....someone would need to check out Tropez to confirm.

I personally think that Tropez and their terms stink.....which is why, as a (reasonably) responsible adult, I choose to avoid them, however lucrative their boni might be.

 

[chuchu59]

Good question.

Unfortunately, I don't have a good answer, primarily because I have NEVER EVER attempted to withdraw without being 100% certain that my WR was completed.....which IMO is just plain common sense.

So, I really don't know.

It appears there may be some operator-dependent options for cashier setups. The PT casinos I use have a WR/bonus tab where it tells me precisely where I stand with my bonus. It may be that others do not have this function....someone would need to check out Tropez to confirm.

I personally think that Tropez and their terms stink.....which is why, as a (reasonably) responsible adult, I choose to avoid them, however lucrative their boni might be.

Thanks Nifty. I thought that might be so but if the cashier normally does not permit a cashout before wagering is complete who disabled that function? I haven't had access to PT for quite awhile but I do recall ie more than 5 years agothe cashier does not allow any attempts to withdraw before wagering is complete. If Tropez or Plex for that matter had colluded with PT and disabled the function in the cashier and then inserted these terms I would be calling for all of their heads. I am purely speculating though so if more players could share their experiences on the wagering issue so much the better.

 

[Temperance Fox]

Seems to be a ghost. People talking about old experiences of years ago (Glacial Era ?), others supposing (Socrates?) or that have to go and see ,maybe reinstalling...(how many?)

I frequently play at the most known PLT casinos.

I thought that might be so but if [SUP]the cashier normally does not permit a cashout before wagering is complete[/SUP]

You thought right

 

[chuchu59]

Seems to be a ghost. People talking about old experiences of years ago (Glacial Era ?), others supposing (Socrates?) or that have to go and see ,maybe reinstalling...(how many?)

I frequently play at the most known PLT casinos.



You thought right

Ya right. I shall be haunting you Foxie but wait till Halloween to do so. Actually, after PT was listed publicly they did not accept players from some jurisdictions and suddenly I could not log into any of the PTs including Betfred.

If you state my line of thinking is correct then the disabling of the function ie not allowing w/ds before completion of wagering seems to be a purposeful act. If so, it makes no sense as its purely a trap for the unawares through the insertion of the term. If the accredited PTs still retain this function players should be up in arms against the crooks.

 

[dunover]

We need some input from the OP before we get any deeper into this. One, because it appears the general consensus is that you can't facilitate a w/d when funds are bonus-locked and two, IF the OP can prove that Tropez have somehow bypassed this or use a different banking portal that allows this then they are roguish in act and intent.

The third possibility is that the simple act of attempting a w/d at Tropez knowing you haven't cleared WR is flagged on their system when it bounces immediately as you do it, and they are being opportunist in having a term that that then gives them carte blanche to keep your funds, whereas other decent casinos would simply leave your account alone and let you play until you meet WR or bust out.

So, out of 3 scenarios, two involve roguish behaviour and one means the OP isn't quite furnishing us with all the facts. But the fact that Tropez even have that term to start with does make me suspicious and on balance thus far I'd lean towards the OP even though he didn't act with due diligence and check his bonus balance first.

 

[vinylweatherman]

What seems to make this look more rogue is that the OP says he can no longer view his transactions. It implies that the casino are trying to hide something, perhaps proof that WR HAD been completed.

Any experienced and knowledgeable player would KNOW that Tropez = Trouble, but the problem is that many rogues do their best "black hat" SEO so as to push the better operations off the search results, and many affiliate sites offer bogus ratings and reviews, often listing rogue casinos as their "Number one pick".

Knowing your rogues also helps in judging the ethics of any affiliate site. If their "top picks" table is stuffed with the Virtual group bottom feeders, then nothing on that site has any credibility. Newbies are often fooled by this tactic. The rogues get their listings by paying very high commissions to get promoted, to affiliate webmasters who care more about the money than the reputation of their site.

A weakness in the CM rogue pit system exists, and this is that a rogue operator can use the "no can do" card as a "stay out of the pit" card as it usually needs the evidence from a PAB or three to determine that a casino is deliberately behaving in a rogue fashion.

Casinos on the "no can do" list should therefore be avoided unless you have been thorough with the research. It is hard to tell which "no can do" is simply using it as a means to keep their wrongdoing secret, and which are good operations, but are overly cautious about the data protection act, which most use as their reason for not being able to discuss cases.

 

[chuchu59]

There is a new industry that is flourishing in China. For a fee, they can delete most online information in popular forums and some search engines. It has been very effective in China where some top officials have adverse publicity on them deleted. I hope this wont happen to other places and that these forums/search engines have enough security to fend them off otherwise the rogues will gladly pay for the services and continue with their evil ways.

 

[vinylweatherman]

There is a new industry that is flourishing in China. For a fee, they can delete most online information in popular forums and some search engines. It has been very effective in China where some top officials have adverse publicity on them deleted. I hope this wont happen to other places and that these forums/search engines have enough security to fend them off otherwise the rogues will gladly pay for the services and continue with their evil ways.

Maybe they haven't though of it yet. One problem is that in most countries this would be a criminal matter (hacking), and even paying someone else to do it would be just as bad. I can't see too many rogues resorting to this as they (owners and managers) could end up going to jail if they get caught.

I think it would get noticed if a negative thread on here was hacked out of existence, and the prime suspect would be the casino it was about.

What we see at the moment is "black hat SEO" being used to bury any negative information, which is not something anyone is likely to go to jail over (unless it involves the hacking of other peoples' sites in order to inject content).

 

[Temperance Fox]

Anyway , Tropez locked player's account and this isn' t good. To be honest, I think they don't want player checks and find something irregular. This is unfair. Nobody thinks is the case to inform Playtech ? I know it's only the provider but they cannot ignore such kind of behaviours .At least it's a bad advertisment also for their company. Am I wrong?

 

[dunover]

Anyway , Tropez locked player's account and this isn' t good. To be honest, I think they don't want player checks and find something irregular. This is unfair. Nobody thinks is the case to inform Playtech ? I know it's only the provider but they cannot ignore such kind of behaviours .At least it's a bad advertisment also for their company. Am I wrong?

I think Playtech are well past the point of no return when it comes to association with rogue casinos and slow payout sites etc. The fact that they have supplied big and honest sites like PP and Boyle with software will somewhat insulate them from the need to act.

 

[Temperance Fox]

You're right, but if people begin to complain about unfair PLT casino - 1) confused terms, 2)slow payments,3)locked accounts 4) not answering and so on, they have to take position.

All I can do, is not to play at Europatner.But I'm one, if we are many all over the world, it could make the difference.

 

[Playforfun]

I dont think so. and I know.

I can attest that in tropez group you could have withdrew even before wagering is done. there is only a mesasge that bonus will be deleted.

They always used to send an email, "sorry sir, you have not played enough you have XXX to wager"

that was their habit for years, and i am actually surprised to hear this case. maybe he angered them in other ways too.

OR it was a second time to withdrew after first email....

We need some input from the OP before we get any deeper into this. One, because it appears the general consensus is that you can't facilitate a w/d when funds are bonus-locked and two, IF the OP can prove that Tropez have somehow bypassed this or use a different banking portal that allows this then they are roguish in act and intent.

The third possibility is that the simple act of attempting a w/d at Tropez knowing you haven't cleared WR is flagged on their system when it bounces immediately as you do it, and they are being opportunist in having a term that that then gives them carte blanche to keep your funds, whereas other decent casinos would simply leave your account alone and let you play until you meet WR or bust out.

So, out of 3 scenarios, two involve roguish behaviour and one means the OP isn't quite furnishing us with all the facts. But the fact that Tropez even have that term to start with does make me suspicious and on balance thus far I'd lean towards the OP even though he didn't act with due diligence and check his bonus balance first.

 

[Mouche12]

I dont think so. and I know.

I can attest that in tropez group you could have withdrew even before wagering is done. there is only a mesasge that bonus will be deleted.

They always used to send an email, "sorry sir, you have not played enough you have XXX to wager"

that was their habit for years, and i am actually surprised to hear this case. maybe he angered them in other ways too.

OR it was a second time to withdrew after first email....

That was also the OP's account of what happened at Casino Plex - same debacle as with Casino Tropez - there was just a message that the bonus would be deleted, hence none of the player's winnings.