Casino Titan WTH!!!!!!!!!!!!

[jelsmith]

Im so over this....I knew they were bought out....by bumbling idiots.... All I asked for was my RTP.... IDIOTS....Now I dont know if I can get my account closed as support doesnt respond via email Why is it that these CS folks never know WTH RTP or payout % is....they need some GD training...


Please wait for a site operator to respond.

You are now chatting with 'Casino Support'

Casino Support: Welcome to Casino Titan, how may I assist you?

jenn: hi i sent an email to support almost 3 days ago asking for my payout % and have gotten no reply

Casino Support: May I have your username?

jenn: xxxxxx

Casino Support: One moment please.

jenn: my luck has been horrible and i want to see the % before depositing further

Casino Support: do you mean what is the percentage for match bonuses?

jenn: no

Casino Support: so what payoun

jenn: i mean ive dep x amount of dollars and my return to player is say 86%

Casino Support: payout are you talking about?

jenn: overall

jenn: like stats

Casino Support: depands on your winings

jenn: yes thats what im saying

Casino Support: thare you talking about the rate between wagering?

jenn: yes like ive dep a lot and gotten no cashouts

Casino Support: i see but its a casino and you can sometimes lose and sometimes win as you know, i dont know what are the odds for any of the options mentioned above

jenn: any casino can tell you RTP....i get it here all the time

jenn: i just ask for it and they give it to me

jenn: last one was at 85% i beleive

Casino Support: we dont have that info right now

jenn: ok nevermind

jenn: can you close my account please

Casino Support: please email [email protected] about that

jenn: i will but they dont respond

jenn: thanks

 

[chuchu59]

Since they dont know what RTP is you might have more luck if you asked them to RIP.

 

[jelsmith]

Seriously......I have closed all RTG accounts...I have 1 account left at 3dice now thats it........im staying where they understand the words coming out of my mouth

 

[all4greed]

Casino Support: i see but its a casino and you can sometimes lose and sometimes win as you know, i dont know what are the odds for any of the options mentioned above

More clueless support. Vary from the standard questions and get gibberish.

 

[jelsmith]

More clueless support. Vary from the standard questions and get gibberish.

Yes! I tried to be polite when i wanted to say "really you can lose at a casino i had no idea".....LOL

 

[skiny]

Yes! I tried to be polite when i wanted to say "really you can lose at a casino i had no idea".....LOL

Hi Jelly! Long time no see.

I wish I was talking to that person. Oh, the fun I could have had!

Casino Support: payout are you talking about?

jenn: overall

jenn: like stats

Casino Support: depands on your winings

See, this is a common misconeption. Most people think their payouts are all the same no matter what they win.

Casino Support: i see but its a casino and you can sometimes lose and sometimes win as you know, i dont know what are the odds for any of the options mentioned above

I know what the odds are of getting an intelligent response.

Casino Support: we dont have that info right now

Another CSW went out for sandwiches and forgot it was still in his pocket. Would you like a sandwich when he gets back?

 

[nygirl30]

Yeah this place sucks now!!! I will never deposit with them again and they were my second favorite!! They have some new owner's i heard.

And the least thing the previous owner's could have done was send an email to the loyal player's to atleast let us know..

 

[chuchu59]

I just checked last night and some of the withdrawal options are gone. If you deposit thru an ewallet it is possible that you wont be able to withdraw using the same method. This is the different from just a couple of months ago at Titan. As for not announcing the change of ownership maybe they just didnt want to scare players away lol.

 

[The Dude]

To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

 

[Tengil]

To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

At the RTGs I have played the regular CS agent dont have access to that part of the backoffice. If you ask them to mail the info to you later most of them do it.

At MGs it varies from casino to casino. At 32Red for example every CS agent can tell you your RTP for whatever timeframe you ask for. Then there are those that are similar to RTGs.

So its more the norm that the CS cant give you your RTP the moment you ask for it. Give them 12-48h and you should get your information. Edit: if they havent complied with your requests by then keep pushing them. At least then you know the level of support which was lousy in jelsmiths case.

 

[skiny]

To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

To be fair to the player CS should at least know the basics of gambling and what the term payout percentage means is pretty basic. I don't have access to Jelly's RTP either but I understand her when she discusses it with me.

Maybe support workers should be given an aptitude test before they sit down at those desks and be given some information on the fundamentals.

 

[jelsmith]

To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

I always got them there before. I also can ask at AllStar and BP and get them....I dont know about other places cause I dont play anywhere else...and I dont play RTG at all anymore.

 

[jelsmith]

FYI my original email to support is now almost 6 days and counting and no response.....my email to close my account.....no response either....

 

[blacklabrador]

FYI my original email to support is now almost 6 days and counting and no response.....my email to close my account.....no response either....

It's just not you losing everytime on RTG sites hon, its pretty much across the board nowadays. I deleted Club World recently after 13 losing sessions in a row, never getting my balance over $200 on my $50 deposits. These casinos are dooming themselves by chasing players away. I have only one left that I play and cashout on and that is English Harbour. I downloaded 3 dice today and played for a fun a little to see if I like the site, but i have read alot of losing stories on this site as well on 3dice so i am un-decided if I will deposit or not on there.

 

[all4greed]

To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

At the very least, CS should know what terms are being used and what the player is asking. Do they ever have a manager or someone else they can turn to for help?

Just comes down to poor training from management...

 

[ptm85028]

Titan sucks

They have the worst payout of any RGT casino I've ever played at.

Hundreds ( 800-1200) in and zero payout.

 

[incrediblestuff]

Lol Jen

I wouldnt even consider depositing with this kind of support.
Very sad.

If they cant even afford qualified support then what does that say...

nice new pic btw

 

[LaurieJim]

I miss the old cheery customer support and Paul Titan

Laurie

 

[winbig]

To be fair, I don't think many support people would be equipped to give a player his or her individual RTP. This would have to be done at the operator level via game logs. Their support is mainly trained to deal with bonus issues and minor technical difficulties - as far as I know.

Yes, but that doesn't mean that they should be a dumbass about it.

I guess they never even thought about saying "I don't know what you're talking about, but I will get in contact with someone that does that may assist you further."

 

[silcnlayc]

Another bumbling of service?

I received an email for a free $20 chip to come try out Casino Titan under new management. I figured since I had no casinos left on my laptop, I would let my husband play it on his.

This is what transpired...amazing customer service...NOT!

Please wait for a site operator to respond.

You are now chatting with 'Casino Support'

Casino Support: Welcome to Casino Titan, how may I assist you?

Me: hi

Me: I got an invitation for a free chip Coupon Code TITAN20NOW by email but it will not allow me to get it

Casino Support: May I have your username?

Me: xxxxxx

Casino Support: Coupon Not Redeemed Because Player Not Associated With Correct Affiliate

Me: What does that mean?

Me: why do we get these coupon offers whne they are useless?

Casino Support: I’m sorry but that coupon code is not valid and does not apply to your account. Those promotions are sent by 3rd parties in the U.S. and not by Titan directly- so if the code does not work for you, it will not work for me either. What I can do is redeem a $7 free chip for you to try out the casino if you’d like

Me: that would be nice, thankyou

Casino Support: sorry but that didnt work aslo

Me: oh

Casino Support: sorry

Rose: well..I guess thats that then...

Chat session has been terminated by the site operator.

Then she hung up on me...nice, huh...while I was typing have a nice night...

.

 

[jelsmith]

Yes they totally SUCK thats ridick Sylc....good grief! Horrible support just awful

 

[all4greed]

...This is what transpired...amazing customer service...NOT!

Casino Support: sorry but that didnt work aslo
.

Who's aslo?

 

[De Beuker]

LOL, Sylc, thats just sad..
So sad its almost funny.

I bet you're now in a hurry to make a deposit?

But if I understand right, Titan is now part of the same group as (No)WinPalace?
Yet another rogue(ish) operator that has my documents on file.

But whats up with RTG?
This year Freespin went down, Allstar got bought out by CWC, SlotMadness got bought by bloody Virtual, Lock seems to be in deep trouble, Titan now part of NoWinpalace...
And I'm sure I forgot some.

Doesn't really gain much confidence..

 

[takethemoney]

Even some of what used to be good casinos are going to hell in a handbasket.

 

[cpdnd31]

I think you forgot rushmore group - they lost accred here a couple of months ago- right now rtg list getting short lets see where do i want to play oh yes club world. lol

 

[Lucky Loser]

I had a lot of luck at the old Casino Titan. They always paid quickly too.

I have not played there since they were bought out by the Win Palace group. No way will I play with that bunch of rogues.

 

[same_old]

This comes down to being pro-active and using common sense.

Why did not the operator ask Jel to be more specific?- all he had to do was say ' im sorry but can you please explain a little better for me" or something to that affect and the conversation would have gone a lot better.

There needs to be levels of support that the live chat staff can assist with.
Just the standard bonus and technical support isnt enough.
They only have so many promotions going at once so it would be hard to keep track of them so that support should be easy for them.

I find it hard to beleive that there chat support is so under the pump that they cannot learn additional tasks on the slow periods to give that little extra support.

32RED for example Bryan- you know they have been crossed trained in most areas of there casino, all the way down to informing you that you can withdraw from DASH casino now as we have already viewed your documents over at 32RED, now that tells me they are moving all the required info across to the other casino such as the ID etc. that IS beign proactive and providing the support that is needed.

I baffles me how many people just do not have common sense now days??

Regards,

Same_old

 

[vinylweatherman]

Looks like they are screwing over the affiliates too!

The affiliate who sent the invitation would expect to benefit from the player opening an account, taking the offer, and then continuing to play. It looks from the CS reply that the affiliate was "de-tagged", so the code didn't work.

The affiliate would probably never find out unless they looked very closely at their stats.

Grass them up to the affiliate concerned. Tell them you signed up from their invitation, but the code didn't work because you were not tagged to that affiliate.

Affiliates dealing with such rogues should expect this anyway, and they deserve it really for having low morals. Causing a stink might make affiliates think again about this group, and it could cause them to pull out because THEY have evidence that they are getting screwed over too.

If this group lose their affiliates, they will find it harder to get new players, and with any luck will fold.