New Casino Rep Casino Room and High Roller

CasinoStar

Representative for Casino Room and High Roller
Joined
Sep 1, 2020
Location
Costa Rica
Hi everyone! I would like to introduce myself, I am an account manager and a new rep for
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and
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. Happy to be part of the forum. :) I am here to take care of any questions/queries and welcome any feedback as to how we can make Casino Room and High Roller even better. Cheers!
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Welcome, used to play at casino room quite a bit a few years back.
You guys still open for U.K. players or deserted us?
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Gone i think man for uk.

Enjoyed time at High Roller when available to UK (one of the only GIG i liked) but the site was always so buggy - still have fond memories of my 90p wild lines there :) Had some decent deposit offers as well but i left due to the tech issues really.

As for Casinoroom, never really got into them and certainly didn't have any incentive when they introduced x100 wagering i think for depo bonus's :laugh:

Good luck to the rep though.
 

CasinoStar

Representative for Casino Room and High Roller
Joined
Sep 1, 2020
Location
Costa Rica
Gone i think man for uk.

Enjoyed time at High Roller when available to UK (one of the only GIG i liked) but the site was always so buggy - still have fond memories of my 90p wild lines there :) Had some decent deposit offers as well but i left due to the tech issues really.

As for Casinoroom, never really got into them and certainly didn't have any incentive when they introduced x100 wagering i think for depo bonus's :laugh:

Good luck to the rep though.

Thank you pinnit2014
Now Casino Room bonuses come with 35x requirements on the bonus amount and real balance and bonus balance are segregated and treated separately, if you win with your deposit, you can forfeit your bonus and withdraw, if you lose your deposit, your bonus will kick in and that’s when the wagering starts. We also have many good things coming up for High Roller. I'll be posting more information as soon as it’s available.
 
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nuera007

Experienced Member
Joined
Aug 26, 2012
Location
ginland
Yeah casino room was once great casino to play. Then for some reason they got littlebit too greedy and gave us those nice 75x/100x wagers. But it seems that now they are back to being great again. Played there few times after that greedy part and managed to do one or two withdrawals
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
Totally forgot that highroller even exist.. You ceased all communication after first week i played there.. not a single offer or mail in i dont even know how long time :D
 

CasinoStar

Representative for Casino Room and High Roller
Joined
Sep 1, 2020
Location
Costa Rica
I’m glad that you liked the new bonus system, the high requirements that we used to have, that was due to the bonus wagering counting on every bet including cash bets, but I also agree that it’s much better and more user friendly now that you can forfeit the bonus anytime and use it as a second chance if you need it.

We have many good things coming up for HighRoller, I will keep you posted.
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
I logged in first time on your new highroller site and this was first thing i saw... really i havent played in 2 years and first thing you do is sow :D
 

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helenakp

Ueber Meister
PABaccred
Joined
Sep 24, 2013
Location
MK
I just checked got same message,first time iam seing this,sow for my country???
 

CasinoStar

Representative for Casino Room and High Roller
Joined
Sep 1, 2020
Location
Costa Rica
I logged in first time on your new highroller site and this was first thing i saw... really i havent played in 2 years and first thing you do is sow :D
SOF may be required for player safety and compliance reasons, this is handled on a case by case, so if you send me a PM with your registered email, I’ll be happy to help you and provide support throughout the process.
 

curremon

Senior Member
PABnononaccred
MM
Joined
Jan 26, 2013
Location
finland
SOF may be required for player safety and compliance reasons, this is handled on a case by case, so if you send me a PM with your registered email, I’ll be happy to help you and provide support throughout the process.

I have no intention to go through sow at casino where i havent played in years... ill let it be like that in future too :D
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
SOF may be required for player safety and compliance reasons, this is handled on a case by case, so if you send me a PM with your registered email, I’ll be happy to help you and provide support throughout the process.

Not sure why you would require SoF on a player who hasn't played in 2 years for player safety, if you haven't had any deposits, how can there be a risk? What compliance law do you need them for when a player hasn't made a deposit with you, as his last one would have been when they were owned by GIG?
 

CasinoStar

Representative for Casino Room and High Roller
Joined
Sep 1, 2020
Location
Costa Rica
Not sure why you would require SoF on a player who hasn't played in 2 years for player safety, if you haven't had any deposits, how can there be a risk? What compliance law do you need them for when a player hasn't made a deposit with you, as his last one would have been when they were owned by GIG?

The reasons why these checks may be needed are specific to each account, so to give clear information and to provide support, I would like to review each case individually, also keep in mind that the site is still operated under MT SecureTrade Limited pending the license transfer.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
The reasons why these checks may be needed are specific to each account, so to give clear information and to provide support, I would like to review each case individually, also keep in mind that the site is still operated under MT SecureTrade Limited pending the license transfer.
That explains it then! Hopefully you get it in house and away from anything to do with GIG.
 
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