Had a $20 free chip given from Casino Rewards Group , Had a decent win and my bonus balance changed, Here is my conversation with live chat:
You are now chatting with Lucy.
Lucy: Hi ! Welcome to the Rewards Loyalty Team, how are you doing?
Roy: Hi- I was given a free chip of $20 with a playtrough of x30 which is $600
Roy: I have just been told that the playthrough is $3900 ?? Impossible
Roy: Can you check for me please
Roy: Golden Tiger Casino
Lucy: Please hold for a moment while I check the details in your account.
Lucy: Roy, you have a bonus balance of $130 in your account
Lucy: 130 x 30 = 3900
Roy: Nooooo
Roy: I started with a $20 free chip from casino rewards
Roy: That is wrong
Lucy: you dont think the wagering should apply to the $110 then?
Roy: I only had a $20 free chip
Roy: what $110?
Roy: whare did $130 come from ?
Lucy: Please hold for a moment while I check the details in your account.
Lucy: You must have had previous unfulfilled wagering requirements on your account
Lucy: from past bonuses
Lucy: let me go trhopugh your history
Lucy: i will try to find them
Roy: You are joking
Lucy: I kidd you not, sir
Lucy: Its fairly common
Roy: Congratulations Roy, We have noticed you have not been playing with us for the last few days and as a gesture of good will and to welcome you back to the Casino we would like to offer you $20 AbsolutelyFree so you can keep enjoying the action. Best of Luck! Best of Luck! To redeem these points login to your CasinoRewards account by clicking the following link or paste the link into your browser:
Lucy: OK
Lucy: You are still bound by the wagering requirements though
Roy: Wow
Lucy: OK, i can see what has happened
Lucy: you have only ever purchased on this account once
Lucy: then you claimed three sucessive bonuses
Lucy: without purchasing again
Lucy: those bonuses accumulated wagering requirements
Lucy: and so this is why when you won with the bonus, it went into the bonus balance
Lucy: rasing it from $20 to the $130 it is at this time
Roy: So is it going to go up again and again ?
Lucy: No, it appears to be capped at $3900
Roy: Ok thanks
Roy: Is there any other secrets attached to this bonus ??
Lucy: Not really - we dont normally mean for our nice gestures to go bad
Roy: Any max cashout or anything like that
Lucy: we certainly didnt intend for this to occur
Lucy: No, there is no max cashout
Lucy: just the minimum, which is $50
Roy: Ok then , Thanks
Lucy: Is there anything else at all that I may be able to assist you with Roy?
Roy: Thats it thanks
Lucy: We are always here to chat! Come back anytime if there is anything more that you need, or even if it is just to say hi. Your satisfaction and happiness are our priority! Please click here to complete our Exit Survey. Thank you very much. Goodbye
Chat session has been ended by the site operator.
You are now chatting with Lucy.
Lucy: Hi ! Welcome to the Rewards Loyalty Team, how are you doing?
Roy: Hi- I was given a free chip of $20 with a playtrough of x30 which is $600
Roy: I have just been told that the playthrough is $3900 ?? Impossible
Roy: Can you check for me please
Roy: Golden Tiger Casino
Lucy: Please hold for a moment while I check the details in your account.
Lucy: Roy, you have a bonus balance of $130 in your account
Lucy: 130 x 30 = 3900
Roy: Nooooo
Roy: I started with a $20 free chip from casino rewards
Roy: That is wrong
Lucy: you dont think the wagering should apply to the $110 then?
Roy: I only had a $20 free chip
Roy: what $110?
Roy: whare did $130 come from ?
Lucy: Please hold for a moment while I check the details in your account.
Lucy: You must have had previous unfulfilled wagering requirements on your account
Lucy: from past bonuses
Lucy: let me go trhopugh your history
Lucy: i will try to find them
Roy: You are joking
Lucy: I kidd you not, sir
Lucy: Its fairly common
Roy: Congratulations Roy, We have noticed you have not been playing with us for the last few days and as a gesture of good will and to welcome you back to the Casino we would like to offer you $20 AbsolutelyFree so you can keep enjoying the action. Best of Luck! Best of Luck! To redeem these points login to your CasinoRewards account by clicking the following link or paste the link into your browser:
Lucy: OK
Lucy: You are still bound by the wagering requirements though
Roy: Wow
Lucy: OK, i can see what has happened
Lucy: you have only ever purchased on this account once
Lucy: then you claimed three sucessive bonuses
Lucy: without purchasing again
Lucy: those bonuses accumulated wagering requirements
Lucy: and so this is why when you won with the bonus, it went into the bonus balance
Lucy: rasing it from $20 to the $130 it is at this time
Roy: So is it going to go up again and again ?
Lucy: No, it appears to be capped at $3900
Roy: Ok thanks
Roy: Is there any other secrets attached to this bonus ??
Lucy: Not really - we dont normally mean for our nice gestures to go bad
Roy: Any max cashout or anything like that
Lucy: we certainly didnt intend for this to occur
Lucy: No, there is no max cashout
Lucy: just the minimum, which is $50
Roy: Ok then , Thanks
Lucy: Is there anything else at all that I may be able to assist you with Roy?
Roy: Thats it thanks
Lucy: We are always here to chat! Come back anytime if there is anything more that you need, or even if it is just to say hi. Your satisfaction and happiness are our priority! Please click here to complete our Exit Survey. Thank you very much. Goodbye
Chat session has been ended by the site operator.