Had a very nice day at Casino Kingdom last week - resulting in a $2000 withdrawal request on Thursday. Have never had a problem with withdrawals, although they were always much smaller. Called on Saturday to find out why it hadn't hit my account and was told it was the holiday, etc. etc. This morning I get this email. Given the recent forum discussions on this group, should I worry about getting my $2000?
Hello Lxxxxxxxxx,
Thanks so very much for your patience and understanding while we've looked into
the status of your withdrawal for you.
Firstly we would like to state that your patronage at our sites is of the utmost
importance to us. We have identified you as a loyal, genuine and fair player,
and your participation at our sites is an integral part of our establishment.
We hope to keep it that way.
As you are possibly aware, in early March, three of our brands were found to
have suffered a significant amount of suspect wagering (i.e. we identified a
large group of casino accounts displaying suspect wagering behavior). This has
been done at the expense of our loyal players, such as yourself, who deposit and
receive promotions on a regular basis. As a result of this, casino management
has been forced to take immediate action. This action involves a complete review
of the identified accounts a process that is both time consuming and labor
intensive.
Our Accounts Department is working around the clock to identify the suspect
accounts, and this has resulted in a temporary strain on our staff resources.
We have 2 staff members from our Accounts Department dedicated to this task,
and as a consequence we have had to delay our withdrawal processing procedures
for a short time.
We anticipate that this audit and reconciliation will be completed within 7
days. We are all working together to ensure that this process is carried out as
smoothly as possible, and we truly do appreciate your patience.
I have sent your Firepay account details to our processing department so that
once payments can be made yours will be a priority. This will ensure that your
$2000 payment will be made to you at the first available time.
It is extremely important to us that you understand we are not inferring you are
part of this abusive group. Rest assured your winnings will be paid to you, we
just ask for your patience while we work through this to ensure that we can
continue to offer you the service and promotions that you are entitled to.
Kind Regards,
Louise
Accounts Department
Casino Kingdom
Hello Lxxxxxxxxx,
Thanks so very much for your patience and understanding while we've looked into
the status of your withdrawal for you.
Firstly we would like to state that your patronage at our sites is of the utmost
importance to us. We have identified you as a loyal, genuine and fair player,
and your participation at our sites is an integral part of our establishment.
We hope to keep it that way.
As you are possibly aware, in early March, three of our brands were found to
have suffered a significant amount of suspect wagering (i.e. we identified a
large group of casino accounts displaying suspect wagering behavior). This has
been done at the expense of our loyal players, such as yourself, who deposit and
receive promotions on a regular basis. As a result of this, casino management
has been forced to take immediate action. This action involves a complete review
of the identified accounts a process that is both time consuming and labor
intensive.
Our Accounts Department is working around the clock to identify the suspect
accounts, and this has resulted in a temporary strain on our staff resources.
We have 2 staff members from our Accounts Department dedicated to this task,
and as a consequence we have had to delay our withdrawal processing procedures
for a short time.
We anticipate that this audit and reconciliation will be completed within 7
days. We are all working together to ensure that this process is carried out as
smoothly as possible, and we truly do appreciate your patience.
I have sent your Firepay account details to our processing department so that
once payments can be made yours will be a priority. This will ensure that your
$2000 payment will be made to you at the first available time.
It is extremely important to us that you understand we are not inferring you are
part of this abusive group. Rest assured your winnings will be paid to you, we
just ask for your patience while we work through this to ensure that we can
continue to offer you the service and promotions that you are entitled to.
Kind Regards,
Louise
Accounts Department
Casino Kingdom
lmao! this crock gets funnier everytime something new pops up. but that's only b/c i don't have any ICL accounts anymore 
