Briefly after jumping through many many hoops to get verified I heard from Casino Cruise that my withdrawal had gone through (a little over £1K - OK nice but not 'profit' they did well out of the deal and, of course, have taken their money) but it didn't arrive at my bank despite giving them all the IBAN / Swift references etc. The 'Chat' rep last Friday said it had all gone through and I should contact my bank - the rep on chat yesterday said the same and there's no one available this morning. My bank is on-line, I guess I can try and get to a branch and make a fuss ... this is a big loss which, of course I cannot write off but don't know what to do ...