vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
As a final blow they just after I played back my wallet they suspended my account lol that to me tells a story. I had a little win last night at a different casino
guess what am verified there strange .
You would have grounds for complaint that they allowed you, a player that had failed verification, to play for some 22 days before they finally suspended your account.
From the UKGC website:-
All Gambling Commission licence holders are required to have robust customer identity verification processes with appropriate systems in place to ensure that customers are over the legal age to gamble (18 for most forms of gambling). In addition, they are also subject to legislation aimed at preventing crime and money laundering which means customer identity verification checks must be completed.
Where possible online gambling operators will attempt to carry out age and identity verification by checking databases that hold information on the details of individuals over the age of 18. If this does not provide satisfactory evidence that a customer is not underage the operator must use alternative methods which may include providing copies of documentation.
Age verification
If age verification cannot be completed within 72 hours of applying to register a gambling website account and depositing money, your account will be frozen, meaning that you will be unable to use it to gamble, until your age has been verified.
Licence holders’ requirements for customer identity verification will often be set out in their terms and conditions and should you have any questions about their approach you should contact them directly. If you are not satisfied you should follow their complaints procedure.
We have produced two quick guides setting out the things consumers should look for when using gambling websites: What to look out for before gambling quick guide and Gambling safely - a quick guide for parents and others.
The casino breached this regulation by not freezing your account after 72 hours due to them not having been able to verify you. Even taking a liberal interpretation that would allow the 72 hour clock to only start ticking when you failed a more thorough verification after winning, they STILL breached this 72 hour window.
Had they played by the rules, you would still be ranting about having to wait weeks for your provisional to arrive, but your account would be frozen and the money still in there for you to retrieve in a few weeks time.