Hey everyone I just wanted to see if anyone else had problems with casino cruise not giving out bonuses and not very nice customer service. I'm a vip player yet never get any of the gifts or bonuses from it. I didn't get a welcome bonus for 100 free spins and deposit bonus and after much chasing up I got 50 spins instead. Casino cruise have a 3 tier vip level and when I asked which tier I was the answer is got was "well your one of them". Yes I'm aware I'm one of them but I'd like to know which but never found out. Never got a vip welcome bonus and never recived any of supposed benefits. Iv spent thousands on this site over time and all iv received is rude customer support who can't answer a simple question and act like I'm some sort of annoying problem. When I asked why I never get any of these exclusive vip promotions and offers apparently it was because the emails they sent me bounced. Seriously bounced? Yet I get emails asking me to "deposit today and play on some new game" and the usual promotional emails. I feel really cheated it's like the vip is just to get you deposit more and when you get the vip status you won't get squat, I feel part of it is because if they had given me the Cashback offers and all the rest it would probably of been a pretty penny which they didn't want to lose so it's easier to fob me off. Sorry for the long rant