I opened my account in Casino.com and got the first deposit bonus. I won and completed all the wagering and proceeded to withdraw $1109.75
They sent me the document request first, which I submitted and they approved. Then I got the following letter:
However I did not play any table or card games - I play slots. And I did not play more than $3 per spin.
Tried to contact their rep here got no response. Any ideas?
They sent me the document request first, which I submitted and they approved. Then I got the following letter:
I am writing to inform you that upon the review of your account information, carried out by our Security Team, a breach in a point in our Terms&Conditions has been discovered:
* When playing with a deposit bonus in your account, if you bet more than 10% of the amount you deposited in a single bet or round on any table or card game or any other game (other than videopoker or slots), your bonus and winnings may be voided.
You can find the full Terms&Conditions by clicking on the following link:You do not have permission to view link Log in or register now.
Due to a breach in this rule, we have applied some sanctions on your account and therefore, winnings and the bonus have been voided.
However I did not play any table or card games - I play slots. And I did not play more than $3 per spin.
Tried to contact their rep here got no response. Any ideas?