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Casino Complaint Casino.com $1000+ winnings denied

Discussion in 'Casino Complaints - Bonus Issues' started by Baton21, Dec 11, 2015.

    Dec 11, 2015
  1. Baton21

    Baton21 Dormant account

    Occupation:
    Realtor
    Location:
    Ukraine
    I opened my account in Casino.com and got the first deposit bonus. I won and completed all the wagering and proceeded to withdraw $1109.75
    They sent me the document request first, which I submitted and they approved. Then I got the following letter:

    However I did not play any table or card games - I play slots. And I did not play more than $3 per spin.

    Tried to contact their rep here got no response. Any ideas?
     
  2. Dec 11, 2015
  3. PaaskeDKnowUK

    PaaskeDKnowUK Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    How long ago did you contact the rep? You should expect at least 48 hours or up to 72 hours = 3 days.

    Don't expect anything good to come out if you researched you will find lot of problems with payments and bonuses voided. Just have a look at askgamblers.

    Also stick to the best casinos and accredited like here at casinomeister would be a good advise to you. Sorry about your problem here but let it be a learning for you and wish you best in future.
     
  4. Dec 11, 2015
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I'm 99% sure they don't have a rep here!
    The only possible one I could see was Chris from Mansion - but he hasn't visited the forum in over 18 months.

    Who did you send your PM to exactly? :confused:

    If you can't get anywhere with the casino, you could try doing a Pitch-A-Bitch.
    Mansion are on the No-Can-Do list, but their sister casino, Casino.com is not - so your PAB might be accepted.

    Pitch-A-Bitch is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    KK
     
    1 person likes this.
  6. Dec 11, 2015
  7. Baton21

    Baton21 Dormant account

    Occupation:
    Realtor
    Location:
    Ukraine
    I contacted the Mansion rep because they say "Casino.com is proud to be a part of the Mansion Group"
    Should I also try IBAS?
     
  8. Dec 15, 2015
  9. Baton21

    Baton21 Dormant account

    Occupation:
    Realtor
    Location:
    Ukraine
    Just got my winnings in Skrill and apologies in the email. Problem solved!
     
    5 people like this.

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