Casino Complaint Casino.com $1000+ winnings denied

[Baton21]

I opened my account in Casino.com and got the first deposit bonus. I won and completed all the wagering and proceeded to withdraw $1109.75
They sent me the document request first, which I submitted and they approved. Then I got the following letter:

I am writing to inform you that upon the review of your account information, carried out by our Security Team, a breach in a point in our Terms&Conditions has been discovered:

* When playing with a deposit bonus in your account, if you bet more than 10% of the amount you deposited in a single bet or round on any table or card game or any other game (other than videopoker or slots), your bonus and winnings may be voided.

You can find the full Terms&Conditions by clicking on the following link:

You do not have permission to view link Log in or register now.

Due to a breach in this rule, we have applied some sanctions on your account and therefore, winnings and the bonus have been voided.

However I did not play any table or card games - I play slots. And I did not play more than $3 per spin.

Tried to contact their rep here got no response. Any ideas?

 

[PaaskeDenmark]

I opened my account in Casino.com and got the first deposit bonus. I won and completed all the wagering and proceeded to withdraw $1109.75
They sent me the document request first, which I submitted and they approved. Then I got the following letter:



However I did not play any table or card games - I play slots. And I did not play more than $3 per spin.

Tried to contact their rep here got no response. Any ideas?

How long ago did you contact the rep? You should expect at least 48 hours or up to 72 hours = 3 days.

Don't expect anything good to come out if you researched you will find lot of problems with payments and bonuses voided. Just have a look at askgamblers.

Also stick to the best casinos and accredited like here at casinomeister would be a good advise to you. Sorry about your problem here but let it be a learning for you and wish you best in future.

 

[KasinoKing]

Tried to contact their rep here got no response. Any ideas?

I'm 99% sure they don't have a rep here!
The only possible one I could see was Chris from Mansion - but he hasn't visited the forum in over 18 months.

Who did you send your PM to exactly?

If you can't get anywhere with the casino, you could try doing a Pitch-A-Bitch.
Mansion are on the No-Can-Do list, but their sister casino, Casino.com is not - so your PAB might be accepted.

Pitch-A-Bitch is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

KK

 

[Baton21]

I contacted the Mansion rep because they say "Casino.com is proud to be a part of the Mansion Group"
Should I also try IBAS?

 

[Baton21]

Just got my winnings in Skrill and apologies in the email. Problem solved!