Casino Club don't pay out

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Dormant account
Nov 26, 2008
I have won 2000 but the casino Club don't pay out
I describe my case:
at 21.10.2008 i pay into my account 500 i got 100 Bonus and i played Some round Roulette,
i had ilucky day and won fast 1500 so i have had ca 2100 on my account .
i go in the cash room and pay out ca 2000 and gave back 100 (Bonus) ,i got a email i should send
a passport and a bill with address, one day lat i sent the Docoments to the support frpom Caisno club
2 days later the money wasn't pay out so i phone to the support and he said "We have approve WebDollar to
pay out" i phone to WebDollar and he answered "we havn't order to pay out the Money" i phoned back to casinoclub and he said "we resolve that with WebDollar" i wait two day but nothing happened in i again phoned but the sam procedure.
Again 2 Days later my account was cloth suddenly and me arrived a email My account is cloth about
suspicion cheating. I phoned and wrote E-mails several times with the Casino Club but i have never explanation get.
Today (over one month later) i got e E-mail and wrote "account remains closed and we don't pay out money" no explanation
The Casino Club are criminals

What I can do ????????

attachment the last E-mail in Germany

Sehr geehrter Herr XXXXXXXX,

Ich habe Ihren Fall nochmals bei der Sicherheitsabteilung geprft und die haben mir keine Freigabe fr Ihr Konto, weder fr die Auszahlung gegeben.Das Konto bleibt gesperrt und wird keine Auszahlung an Sie gettigt.

Wir bitten um Verstndnis



Meister Member
Jan 16, 2005
Didnt you allready make this post in the forum?
And it was closed?

Did you read all T&C before you played?

All players are required to wager the welcome bonus plus their original deposit 20 times. Moreover, bets placed on all versions of Baccarat, all versions of Roulette, Blackjack and Craps will not be counted toward wagering requirements. We reserve the right to withhold any amount in excess of the players original deposit from a player's withdrawal if the play bonus is wagered on the above mentioned games.

Thats a part of the T&C's....

Last edited:


Jan 12, 2001
As the OP has already made a similar post in another thread, and has taken the advice to file a PAB, I am closing this thread.
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