evilmonkey
Dormant account
- Joined
- Oct 9, 2012
- Location
- walsall
I am in need of help as casino 770 are taking my winnings off me,
i have 2 parts to my problem
firstly i received the £25 free no deposit bonus, after having a run of good luck i made this up to £360, so i contacted casino 770 to withdrawl the money, they said i could not withdrawl as i hd to rewager the bonus 25 times, i asked what games i needed to play and the online support told me to carry on with the game i had been playing as this was reducing the amount i had left to play, i did this for the required amount of times and through more good luck increased my winnings to £700 so i tried to withdrawl again, this time to be told i had to deposit £30, i did this and tried to withdrawl my money only to be told i had also been give a £30 bonus for first deposit and had to rewager this £25 times, but as i had already rewagered part of it i only had 15 times left, so i rewagered the required times and got lucky again and won £1000, so i withdrew this £1000, they agreed to this and i was happy, then the money never arrived in my bank account and i contacted casino £770 who said it was a problem with their payment partner, this went on for a month.
the second part came after 1 month when they told me i had played the wrong game (roulette) so they were taking the £1000 off me and givingme the £25 back.
I understand i was playing the wrong game but only did so under the advice of casino 770 (they have addmited they gave me wrong advicewhich i have email evidence of) so beleive i am entitled to the winning, but if they will not move on this i cannot understand why the money has been taken off me, surely it should be at worst put back into my account for me to rewager on the correct game.
in my opinion this is wrong and i am being robbed by the casino
i have 2 parts to my problem
firstly i received the £25 free no deposit bonus, after having a run of good luck i made this up to £360, so i contacted casino 770 to withdrawl the money, they said i could not withdrawl as i hd to rewager the bonus 25 times, i asked what games i needed to play and the online support told me to carry on with the game i had been playing as this was reducing the amount i had left to play, i did this for the required amount of times and through more good luck increased my winnings to £700 so i tried to withdrawl again, this time to be told i had to deposit £30, i did this and tried to withdrawl my money only to be told i had also been give a £30 bonus for first deposit and had to rewager this £25 times, but as i had already rewagered part of it i only had 15 times left, so i rewagered the required times and got lucky again and won £1000, so i withdrew this £1000, they agreed to this and i was happy, then the money never arrived in my bank account and i contacted casino £770 who said it was a problem with their payment partner, this went on for a month.
the second part came after 1 month when they told me i had played the wrong game (roulette) so they were taking the £1000 off me and givingme the £25 back.
I understand i was playing the wrong game but only did so under the advice of casino 770 (they have addmited they gave me wrong advicewhich i have email evidence of) so beleive i am entitled to the winning, but if they will not move on this i cannot understand why the money has been taken off me, surely it should be at worst put back into my account for me to rewager on the correct game.
in my opinion this is wrong and i am being robbed by the casino