Casino 33

[casinojack]

For me this casino were rogue from the very first day, because i only played with the ND bonus and after this i got an email, which stated, that i should sent them my IDs and faxbackform and a copy of my credit card, although i've never made any deposit there!

i told them, that i certainly will not do this and this is not normal for a RTG casino, because i've played in 20 difference RTG casinos and only must sent in any documents, after making my first withdrawal, but never before and i only make deposits with moneybookers, so why would they have my credit card copy?

They answerd me only, that this is necessary to keep open my account and to show me in the future, that they are one of the trustworthiest casinos out there *lol*

I told them, if that's really necessary to keep my account open, then they better should close it, because i'll never play in a casino, which need my credit card copy, although i've never made any deposit there!

But now what i read here, i was right with my opinion at the beginning, that this caisno will be a rogue one!

No casino has the right to ask for credit card copies or information if you have not used that method to deposit.

Yet another big red flag

Well no. I cannot comment on the particular situation but there can be many reasons when a Credit card is needed in addition to regular documents.

We use a service known as Iovation (

You do not have permission to view link Log in or register now.

) and sometimes players come back flagged in negative ways (I cannot go in to details here), but in those cases extra steps will be taken.

Keep in mind this may not mean the player is a fraudulent player, but might be a case of ID theft. There are hundreds (yes hundreds) of reasons for this to happen.

We try to run our operation as a bank. there fore when extra Id is needed etc, we most likely will NOT state why, as that is part of the security procedures we have in place..

 

[casinojack]

Casinojack when I requested my cashout it was to quick tender and I was only sent $1500 and not the max $2500 why is that I know the max for Quicktender is $2500. I have since been paid in full but it was a very frustrating experience for me, kinda took all the joy out of winning the money in the first place.

yes I am sorry for this, and as I explained, we were tight on the QT. We would have been more then happy to send the balance another method.

 

[casinojack]

There is no "Auto Loose" button, or function.

 

[chuchu59]

There is no "Auto Loose" button, or function.

Does this imply there is a 'Manual Loose' button?

 

[casinojack]

Does this imply there is a 'Manual Loose' button?

No! LOL....

 

[Dinahnana]

yes I am sorry for this, and as I explained, we were tight on the QT. We would have been more then happy to send the balance another method.

Thank you Casino Jack for your honesty it is greatly appreciated. Now if only live support would have told me that in the first place instead of telling me to be happy because I got paid something at least then I would have understood and probably not had bugged the crap out of them. Rod and the rest of the crew there are awesome by the way very polite however I did get vague answers until I really pressed the issue.

When I was a newbie to online casinos and prior to myself finding casinomeister I got burned pretty badly by a rogue casino so you can see why this situation made me extremley nervous. The only hint I got that this was Casino 33 having a problem funding their own Quick Tender account was last Thurs or Friday I believe a whole week after the first payment. I am glad I got paid and have even made a couple of deposits since (no luck there!).

 

[casinojack]

Thank you Casino Jack for your honesty it is greatly appreciated. Now if only live support would have told me that in the first place instead of telling me to be happy because I got paid something at least then I would have understood and probably not had bugged the crap out of them. Rod and the rest of the crew there are awesome by the way very polite however I did get vague answers until I really pressed the issue.

When I was a newbie to online casinos and prior to myself finding casinomeister I got burned pretty badly by a rogue casino so you can see why this situation made me extremley nervous. The only hint I got that this was Casino 33 having a problem funding their own Quick Tender account was last Thurs or Friday I believe a whole week after the first payment. I am glad I got paid and have even made a couple of deposits since (no luck there!).

I understand. I would probably think the same in your shoes. We have fixed this long term by changing the way we figure the float needed in the wallets for future. In addition, We are having a customer service meeting this week to get a few things fixed up. Congrats on the win, and again, sorry for the inconvenience.

 

[Nifty29]

How about an 'auto lose' function??

CJ I can see you're trying hard to answer the questions, but why should players have to be concerned about whether you have enough in your float or that you might have to fill in forms or whether 'the Costa Rica government might pick up the transaction is from gambling' (still sounds like BS to me)?

The point I was making is that serious players aint gonna bother with a place that seems to have issues all the time with paying out and is having a whole lot of issues that other well-managed online casinos dont seem to have. Its not like Casino33 just opened last week - these problems should have been ironed out ages ago.

Just my 2 cents.

 

[casinojack]

How about an 'auto lose' function??

CJ I can see you're trying hard to answer the questions, but why should players have to be concerned about whether you have enough in your float or that you might have to fill in forms or whether 'the Costa Rica government might pick up the transaction is from gambling' (still sounds like BS to me)?

The point I was making is that serious players aint gonna bother with a place that seems to have issues all the time with paying out and is having a whole lot of issues that other well-managed online casinos dont seem to have. Its not like Casino33 just opened last week - these problems should have been ironed out ages ago.

Just my 2 cents.

Thanks for the feedback. we have been around 5 months now. This is the first time it happened, and again other payment options were offered. We don't have many issues at all, and we respond to everyone.

 

[lettingyouknow]

wow still no response

Casinojack I guess I am not anyone still no response from you. I have sent you a msg on this forum, by e-mail, I guess I am not anyone.

 

[Dinahnana]

I just wanted to add an update. I decided to give Casino 33 a shot last night and was able to cashout. It has been deposited in my Quick Tender account already so Thank You Casino 33!

 

[casinojack]

Casinojack I guess I am not anyone still no response from you. I have sent you a msg on this forum, by e-mail, I guess I am not anyone.

Im looking in my PM's I dont have one!

email is [email protected] or call me 866.375.7853. I always reply, I have checked spam folder etc, I don't see any message from you

UPDATE: found the message in the visitor message section. I do see the request but as had been relayed to you, we awaiting the faxback form with a copy of the credit card you used to deposit. Until then is on hold. Due it right now, you will be paid in a matter of hours. Sorry for the confusion, but congrats on the win.

 

[lettingyouknow]

Does not even matter now really

I was going to post the December 9th emails I sent all my financial docs front and back each cc card here, and all the chats back and forth with cs saying we have it Rod, to Erica we dont have it. To Rod we need it signed, did that to you will get it tomm, all those tomm have come and gone seriously. For giggles I am going to Fed Ex Kinkos and am paying for them to scan and fax copies w/receipt to [email protected]. If and when????????????? the $50 is approved I am going to DONATE IT to 5 players here at $10 each who would trust your site. If you gave me $5000 I would not be stupid or naive enough to play at your casino. So for principle, let me jump thru the last hoop, and pay to do it, I can think of and let your casino insult my intelligence again saying they have it they dont have it. I do not want to play anymore, YOU WIN. But lets for a good ending see if you approve it and my word being better than your casinos will DONATE $10 to 5 players, however you wish to work this out I do not care, it is principle now. As far as really caring about the little guys, the players I KNOW that you do not, I have sent e-mails and PM they are still reflected and showing unanswered but you care more about GRANDSTANDING here and responding to the masses to save your credibility than to answer the little e-mails and concerns from the little guys the players.

 

[lettingyouknow]

For principle

to [email protected]
date Sat, Jan 2, 2010 at 11:01 AM

 

[lettingyouknow]

tag your it

casinojack
Casino Rep
Full Member
*
Gender: Male
Posts: 204


[email protected] [email protected] casinojack69
View Profile WWW Personal Message (Offline)

Re: (No subject)
Sent to:XXXXXX on: December 09, 2009, 09:47:30 AM
Reply with quoteQuote ReplyReply Remove this messageRemove
Thanks for the warm compliments.

Do a faxback, and then, done, 10% back!!
Casino Jack
www.casino33.com
Follow me on twitter.com/casinojack

Notice the date Dec 9th first sent docs. hmmmmmmm?

 

[silcnlayc]

tag your it

--------------------------------------------------------------------------------
casinojack
Casino Rep
Full Member
*
Gender: Male
Posts: 204


lettingyouknow:[email protected] [email protected] casinojack69
View Profile WWW Personal Message (Offline)

Re: (No subject)
Sent to:XXXXXX on: December 09, 2009, 09:47:30 AM
Reply with quoteQuote ReplyReply Remove this messageRemove
Thanks for the warm compliments.

Do a faxback, and then, done, 10% back!!
Casino Jack
www.casino33.com
Follow me on twitter.com/casinojack

Notice the date Dec 9th first sent docs. hmmmmmmm?

Ok, I am going to chime in here for a sec...just because you sent the email does not mean that they received it..always check the return receipt, and save a copy button..so you can have a confirmation of them receiving it..

Just a tidbit for all..

.

 

[casinojack]

I was going to post the December 9th emails I sent all my financial docs front and back each cc card here, and all the chats back and forth with cs saying we have it Rod, to Erica we dont have it. To Rod we need it signed, did that to you will get it tomm, all those tomm have come and gone seriously. For giggles I am going to Fed Ex Kinkos and am paying for them to scan and fax copies w/receipt to [email protected]. If and when????????????? the $50 is approved I am going to DONATE IT to 5 players here at $10 each who would trust your site. If you gave me $5000 I would not be stupid or naive enough to play at your casino. So for principle, let me jump thru the last hoop, and pay to do it, I can think of and let your casino insult my intelligence again saying they have it they dont have it. I do not want to play anymore, YOU WIN. But lets for a good ending see if you approve it and my word being better than your casinos will DONATE $10 to 5 players, however you wish to work this out I do not care, it is principle now. As far as really caring about the little guys, the players I KNOW that you do not, I have sent e-mails and PM they are still reflected and showing unanswered but you care more about GRANDSTANDING here and responding to the masses to save your credibility than to answer the little e-mails and concerns from the little guys the players.

I found your email. I respond to everyone. Sometimes I miss an email and I am sorry. In this case, I don't have the faxback. I am not "grandstanding', we pay everyone. I can not pay without it. Period.

PS, I did find your email. Would help if you Pm'd me your email to figure it out easier, was in spam box...Your faxback is here, but I suggest a call to me at 866.375.7853 to fix this or a PM. NM, you are on with livechat now.

 

[lettingyouknow]

Nope not me NOT ON with LIVE CHAT

Just got back from Fed Ex Kinkos where I got a receipt for them faxing each pg to your casino and proof that it was sent kept the original dates on it of 12/09/2009 just so you could see. I originally sent all docs when you CJ requested them on 12/9 to 33casinonews email per your website. I am going to play at another casino tonite so I will NOT be on chat. I will take the advice of the e-mail received and do that in the future. I am adamant about giving the little $50 to others who are happy with your casino. Pick 5 players from this forum who have gotten the run around with their docs like I have. As a token of "the little guy counts too."

 

[casinojack]

Just got back from Fed Ex Kinkos where I got a receipt for them faxing each pg to your casino and proof that it was sent kept the original dates on it of 12/09/2009 just so you could see. I originally sent all docs when you CJ requested them on 12/9 to 33casinonews email per your website. I am going to play at another casino tonite so I will NOT be on chat. I will take the advice of the e-mail received and do that in the future. I am adamant about giving the little $50 to others who are happy with your casino. Pick 5 players from this forum who have gotten the run around with their docs like I have. As a token of "the little guy counts too."

Well, now that you have sent the docs in correctly you have been paid. We love the "little guys" but they have to do the same procedures as everyone else. I am not going to pick where you give the money if that is still your desire.

 

[lettingyouknow]

ANY PLAYER WHO HAS HAD A SIMILAR EXPERIENCE

If you got a month run around from Casino33 pls PM me and I am giving $10 each to players with a similar story. Not to exceed $50. So basically I will wire you $10 or paypal whichever you choose. Only after you PM me with a month or more run around from Casino33 that you have sent your docs in and they pulled your chain. I will not play at Casino33 and am concerned for members who do. Especially after reading the thread at Playfair same Rep ppl, who can adjust the games you are playing %. I understand the concept, just do not like the premise, too BIG BROTHER for me.

 

[casinojack]

If you got a month run around from Casino33 pls PM me and I am giving $10 each to players with a similar story. Not to exceed $50. So basically I will wire you $10 or paypal whichever you choose. Only after you PM me with a month or more run around from Casino33 that you have sent your docs in and they pulled your chain. I will not play at Casino33 and am concerned for members who do. Especially after reading the thread at Playfair same Rep ppl, who can adjust the games you are playing %. I understand the concept, just do not like the premise, too BIG BROTHER for me.

You did not get a run around. You sent the information incorrectly and you know that. I am sorry your experience mads you unhappy, but this was processed within hours once you followed the correct procedure.

Good luck to you.

 

[takethemoney]

If you got a month run around from Casino33 pls PM me and I am giving $10 each to players with a similar story. Not to exceed $50. So basically I will wire you $10 or paypal whichever you choose. Only after you PM me with a month or more run around from Casino33 that you have sent your docs in and they pulled your chain. I will not play at Casino33 and am concerned for members who do. Especially after reading the thread at Playfair same Rep ppl, who can adjust the games you are playing %. I understand the concept, just do not like the premise, too BIG BROTHER for me.

Geez dude. If I were working in casino support I would be less than impressed with your antics. Sugar always gets better results than vinegar.

 

[casinojack]

Geez dude. If I were working in casino support I would be less than impressed with your antics. Sugar always gets better results than vinegar.

Is part of the business, but sadly some players get mad when we try to put in measures to prevent fraud etc. It does protect the player and the casino.

Hey all, some good news and bad news. I am going to me leaving CM land, look for Jonathan to be taking over helping you out. He has PM'd Bryan here. You will be in great hands as Jonathan is the casino manager. You will have no more middle men to deal with.

Of course, you can Pm me or email me, or even call me if you ever need. I'm going to be focusing more on the affiliate side and marketing of the site(s) themselves. I will be around, but expect me to be more of a lurker. Good luck to everyone.

 

[Jonathan]

Big shoes to fill

Hi

I am Jonathan, the casino manager at Casino33. As Jack said he is going to hand over most of the player questions and requests to me in the future. Please feel free to pm or e-mail at [email protected] and will do my best to help you and answer any questions.

I'd like to thank Jack for not sleeping for the past four months in an effort to answer every question as fast as possible, way to go CJ!

If I can do half as good a job I will be happy.

I look forward to hearing from you all soon

Jonathan

 

[Jasminebed]

Welcome to the forum Jonathan. I hope Casino Jack will continue to contribute here at CM as well.

I'd like to address the issue of requiring a credit card. Not all players have a credit card.

In 1981, following a trip to Europe that left a balance on my credit cards, I lost my job. My cards ended up maxed out, and into default, and it took me 8 months of working two jobs to pay them off. I haven't had a credit card since, and I have no intention of ever getting one. With the exception of a mortgage, I've lived my life "pay as you go".

If this kind of responsible adult is not the kind of player you would like, I'm glad I know in advance.

 

[Jonathan]

Hi,

We don't require a credit card, you can deposit via western union, moneygram, ewalletxpress, usemywallet, ecocard, 900pay, netteller and moneybookers. Not to mention prepaid debit cards you can buy in hundreds of places.

PM me with your preferred deposit method and username and I'll do what I can to make sure you can play.

All the best

Jonathan

 

[Jasminebed]

Well no. I cannot comment on the particular situation but there can be many reasons when a Credit card is needed in addition to regular documents.

We use a service known as Iovation (

You do not have permission to view link Log in or register now.

) and sometimes players come back flagged in negative ways (I cannot go in to details here), but in those cases extra steps will be taken.

Keep in mind this may not mean the player is a fraudulent player, but might be a case of ID theft. There are hundreds (yes hundreds) of reasons for this to happen.

We try to run our operation as a bank. there fore when extra Id is needed etc, we most likely will NOT state why, as that is part of the security procedures we have in place..

Boy Jonathan, I thought I might be going crazy. I know I don't require a credit card to play online, but it looks like I might require one to withdraw.

If I do decide to deposit with Casino33, it will be with my ID verified and approved in advance, a precaution I take with all casinos since while I do have government issued photo ID, I don't have driver's licence or passport.

 

[takethemoney]

Well, I don't know what it is with these newer casinos and the way they are playing for me, but I have to go back home to the ones I normally play. The last 3 newer casinos that I have played have shown me nothing that would warrant them getting my business more than once.

I really hoped this one would be different since managment seems transparent and pretty involved with the players, but as they say, once bitten twice shy. I had a bankroll of $1250 counting my own deposit of $250.

My playthru was 37,500

I played slots.

My playthru is still 30,286 and I have a lousy 100.93 dollars left.

Comp points are 721. Unless some miracle happens, I can't see ever depositiing here again.

It does nothing but deepen my appreciation and loyalty to Cherry Red and Casino Titan.

 

[KasinoKing]

I had a bankroll of $1250 counting my own deposit of $250.
My playthru was 37,500
I played slots.
My playthru is still 30,286 and I have a lousy 100.93 dollars left.

So you wagered $7214 and lost $1150 - that's a return of 84%.
Not brilliant I know, but not so far from the 91%, 94% or 95% return (depending on which slots you played) as to say something fishy is going on.
Also, it depends on what bet sizes you were playing.

I hope your luck improves at the next casino.
KK

 

[chuchu59]

Hi Jonathan,

Welcome to the forum. Are you the manager for Playfair as well? If so, please you may wish to update the website for that casino. All promos are obsolete to the tune of 3-6 months at least. Also a bit pissed off that the 555 loyalty points for new members cannot be claimed although clearly stated there.

 

[Jonathan]

You are only required to send a copy of your credit card if that is how you deposited. If you didn't use one we only need the filled out faxback form, a copy of some ID and a utility bill.

If you decide to deposit with us let me know in advance and I'll make sure you get the best bonus I can find for you.

Boy Jonathan, I thought I might be going crazy. I know I don't require a credit card to play online, but it looks like I might require one to withdraw.

If I do decide to deposit with Casino33, it will be with my ID verified and approved in advance, a precaution I take with all casinos since while I do have government issued photo ID, I don't have driver's licence or passport.

 

[Jonathan]

I am sorry you haven't had much luck on the slots.

One of the good things (and bad things) about the RSVS is that they are very volatile. This can mean that you hit a winning streak you won't believe and make out like a bandit or that you get very little return.

I am sure you have had both things happen to you in the past.

If you do fail to make the playthru let me know and if you send me your faxback form I can give you 10% of your deposit back to have another go.

Well, I don't know what it is with these newer casinos and the way they are playing for me, but I have to go back home to the ones I normally play. The last 3 newer casinos that I have played have shown me nothing that would warrant them getting my business more than once.

I really hoped this one would be different since managment seems transparent and pretty involved with the players, but as they say, once bitten twice shy. I had a bankroll of $1250 counting my own deposit of $250.

My playthru was 37,500

I played slots.

My playthru is still 30,286 and I have a lousy 100.93 dollars left.

Comp points are 721. Unless some miracle happens, I can't see ever depositiing here again.

It does nothing but deepen my appreciation and loyalty to Cherry Red and Casino Titan.

 

[Jonathan]

Thanks for the welcome.

Yes I am the manager for playfair as well.

I know the site and promos are a mess, we are planning a major redesign of the site. I'd rather do it in one go than patch the existing site. So please be patient and it will be sorted out soon.

Meanwhile any promo published on Casino33 is valid for playfair as well so you should always have new things to try.

Hi Jonathan,

Welcome to the forum. Are you the manager for Playfair as well? If so, please you may wish to update the website for that casino. All promos are obsolete to the tune of 3-6 months at least. Also a bit pissed off that the 555 loyalty points for new members cannot be claimed although clearly stated there.

 

[takethemoney]

I am sorry you haven't had much luck on the slots.

One of the good things (and bad things) about the RSVS is that they are very volatile. This can mean that you hit a winning streak you won't believe and make out like a bandit or that you get very little return.

I am sure you have had both things happen to you in the past.

If you do fail to make the playthru let me know and if you send me your faxback form I can give you 10% of your deposit back to have another go.

Jonathan....you had no trouble accepting my deposit, via credit card, but now you want a fax back to credit my account what amounts to $25? You guys are a riot. Don't worry about it. Its not like I'm cashing out. Same old shit.

 

[Jonathan]

Jonathan....you had no trouble accepting my deposit, via credit card, but now you want a fax back to credit my account what amounts to $25? You guys are a riot. Don't worry about it. Its not like I'm cashing out. Same old shit.

Hi, I was offering you our cashback bonus for which the faxback is required. I can give you a free chip if you prefer but they have a $50 max cashout whereas the cashback has a $250 max cashout.

Up to you, just let me know which you prefer.

 

[takethemoney]

Hi, I was offering you our cashback bonus for which the faxback is required. I can give you a free chip if you prefer but they have a $50 max cashout whereas the cashback has a $250 max cashout.

Up to you, just let me know which you prefer.

Jonathan, pardon me for being a bit harsh. This is the 5th casino I have taken a 1st time deposit bonus with in the past two weeks and not been able to make the rollover. I did not know the 10% cashback program was a promotion you have running, but thought it was just another typical lame faxback request that has been asked of me for requesting comp points, etc., at others. Sorry about that.

I have been playing almost every weekend at another place where I always play with a 200% VIP bonus and a 20x D+B rollover with no max cashout. In the past 6 months I have only failed to make playthrough there 1 time. Now sometimes I don't always find the cashout button, but still, I feel like I have fared well. So to have ventured out and have the first 5 new places kick my ass like that is something I am not accustomed to. Please understand. I
might take you up on your offer...I will give it some thought.

Thanks

 

[Jonathan]

Jonathan, pardon me for being a bit harsh. This is the 5th casino I have taken a 1st time deposit bonus with in the past two weeks and not been able to make the rollover. I did not know the 10% cashback program was a promotion you have running, but thought it was just another typical lame faxback request that has been asked of me for requesting comp points, etc., at others. Sorry about that.

I have been playing almost every weekend at another place where I always play with a 200% VIP bonus and a 20x D+B rollover with no max cashout. In the past 6 months I have only failed to make playthrough there 1 time. Now sometimes I don't always find the cashout button, but still, I feel like I have fared well. So to have ventured out and have the first 5 new places kick my ass like that is something I am not accustomed to. Please understand. I
might take you up on your offer...I will give it some thought.

Thanks

Hey no problem, I understand. We have a very similiar bonus for VIP's. Actually we have almost every type of bonus you could want from 50% with a 10x to 400% with 30x. Different people want different things and we try to cater to them all.

 

[chjr1973]

Strange happenings

For the first time ever for me, I made a small deposit here for about the 10th time in the last week or so. I finally got a good run. I deposited 25 and was up to over 500, when all of a sudden I get disconnected by an administrator and can't log back in. They tell me now that I need to complete the fax back form and send in my documents.....I never even requested a withdrawal yet. Is this normal folks? The deposits went in fine, but now I can't even play until this information is sent in. I totally understand if I had requested a withdrawal, I done many forms in the past to different casinos, but never before I requested a withdrawal.

C.

 

[Jonathan]

For the first time ever for me, I made a small deposit here for about the 10th time in the last week or so. I finally got a good run. I deposited 25 and was up to over 500, when all of a sudden I get disconnected by an administrator and can't log back in. They tell me now that I need to complete the fax back form and send in my documents.....I never even requested a withdrawal yet. Is this normal folks? The deposits went in fine, but now I can't even play until this information is sent in. I totally understand if I had requested a withdrawal, I done many forms in the past to different casinos, but never before I requested a withdrawal.

C.

For security reasons it is casino policy to require a faxback when a player has made over $500 of deposits using a credit card. I assume that is what happened in your case, though if you PM me your username I will double check.

There is no need to be concerned, as soon as we have your faxback form your account will be reactivated.

 

[chuchu59]

For the first time ever for me, I made a small deposit here for about the 10th time in the last week or so. I finally got a good run. I deposited 25 and was up to over 500, when all of a sudden I get disconnected by an administrator and can't log back in. They tell me now that I need to complete the fax back form and send in my documents.....I never even requested a withdrawal yet. Is this normal folks? The deposits went in fine, but now I can't even play until this information is sent in. I totally understand if I had requested a withdrawal, I done many forms in the past to different casinos, but never before I requested a withdrawal.

C.

These are 2 separate issues. They can ask for the faxback form and docs at any time and even before a withdrawal request. I have encountered this once though I forgot at which casino. However, unless they have very valid reasons, they should not bar you from entering the casino based on the fact that you have not as yet submitted the docs.

I have made a total of 4 deposits across their 3 casinos and for Casino33 I already had my faxback form and other docs approved because I am fed up with some RTGs with delays in withdrawals for this very reason.

By the way Jonathan, I know both ecocard and neteller are now live as banking options and while deposits are ok withdrawals cannot be made using these 2 e-wallets. can you kindly look into this.

 

[Jonathan]

These are 2 separate issues. They can ask for the faxback form and docs at any time and even before a withdrawal request. I have encountered this once though I forgot at which casino. However, unless they have very valid reasons, they should not bar you from entering the casino based on the fact that you have not as yet submitted the docs.

I have made a total of 4 deposits across their 3 casinos and for Casino33 I already had my faxback form and other docs approved because I am fed up with some RTGs with delays in withdrawals for this very reason.

By the way Jonathan, I know both ecocard and neteller are now live as banking options and while deposits are ok withdrawals cannot be made using these 2 e-wallets. can you kindly look into this.

Sure I will add Neteller and Ecocard as withdrawal methods as soon as possible.

As to the barring, I am not 100% sure that is what happened as I do not have the username. However in my experience asking a player for their faxback when they have lost is a lot less effective than asking for it when they have funds in their account.

Sadly credit card fraud is a serious issue for all casino operators and we have to do what we can to protect ourselves. "Play and not pay" is all too common a problem. Obvisouly I am not in any way saying this is the case with chjr1973 but a standard set of procedures have been put in place to try to counteract such problems.

 

[chjr1973]

For security reasons it is casino policy to require a faxback when a player has made over $500 of deposits using a credit card. I assume that is what happened in your case, though if you PM me your username I will double check.

There is no need to be concerned, as soon as we have your faxback form your account will be reactivated.

Jonathan,

With all due respect sir, I think this is totally unfair. I probably made over $500 in deposits using my card. My problem lies in the fact that I was just booted in the midst of one of my best sessions ever, and right in the middle of a bonus round on Warlock's Spell for $5.00 a spin. If the $500.00 rule is correct, then the deposit I made yesterday should have been rejected from the start, not just booting me from the casino in the midst of a great session. I hit the bonus, turned to see something on the TV and when I looked back, I got a message that an administrator has closed my account. Just seems strange to me. But I will abide by your rules and I have sent the proper information to you.

C

 

[Jonathan]

Jonathan,

With all due respect sir, I think this is totally unfair. I probably made over $500 in deposits using my card. My problem lies in the fact that I was just booted in the midst of one of my best sessions ever, and right in the middle of a bonus round on Warlock's Spell for $5.00 a spin. If the $500.00 rule is correct, then the deposit I made yesterday should have been rejected from the start, not just booting me from the casino in the midst of a great session. I hit the bonus, turned to see something on the TV and when I looked back, I got a message that an administrator has closed my account. Just seems strange to me. But I will abide by your rules and I have sent the proper information to you.

C

I am sorry you think it is unfair. However we have received your faxback and your account has been reactivated.

 

[chjr1973]

I am sorry you think it is unfair. However we have received your faxback and your account has been reactivated.

Jonathan,

Thanks very much for the quick responses. It is much appreciated and I am now back playing.

Thanks again!

C

 

[Jonathan]

These are 2 separate issues. They can ask for the faxback form and docs at any time and even before a withdrawal request. I have encountered this once though I forgot at which casino. However, unless they have very valid reasons, they should not bar you from entering the casino based on the fact that you have not as yet submitted the docs.

I have made a total of 4 deposits across their 3 casinos and for Casino33 I already had my faxback form and other docs approved because I am fed up with some RTGs with delays in withdrawals for this very reason.

By the way Jonathan, I know both ecocard and neteller are now live as banking options and while deposits are ok withdrawals cannot be made using these 2 e-wallets. can you kindly look into this.

Neteller and Ecocard are both now available as withdrawal methods in the bank, thanks for pointing out that they weren't there.

 

[chuchu59]

Neteller and Ecocard are both now available as withdrawal methods in the bank, thanks for pointing out that they weren't there.

Where's my $1K bonus for pointing that out?

 

[Jonathan]

Where's my $1K bonus for pointing that out?

LOL err not today - however I did process the withdrawal you put in via Ecocard so that is something anyway... congratulations

 

[winbig]

Jonathan,

Thanks very much for the quick responses. It is much appreciated and I am now back playing.

Thanks again!

C

How'd you make out in the bonus round?

 

[lettingyouknow]

WHAT A PIECE OF WORK REALLY!!!!

casinojack
Casino Rep

Full Member
*
Gender: Male
Posts: 206

Thank You
-Given: 3
-Receive: 3


[email protected] casinojack69 [email protected]
View Profile WWW Personal Message (Online)


Re: Casino33
Reply #60 on: Today at 09:09:43 AM
Reply with quoteQuote Thank YouThank You
Quote from: cheetahwind on Today at 02:22:31 AM
Jack isn't doing forum stuff anymore these days. He quit doing forum stuff after he got roasted in another forum that I'm apart of. Now supposedly the casino manager of the 3 has joined the forum instead. Not sure if he's lurking around here or not.

No, i quit doing any forum that is not affilaite related. Feel free to roast all you like, is the power of forums. I have a very thick skin, is part of the business. I am still active on many casino affiliate related forums, and other internet marketing related forums. Is very time consuming to do both, and I will miss posting here as often.

EDIT: Note also, the "roasting" was by forum(s) participants who quote things out of context and just want to hear themselves. Basically, people with their own agenda that do not want a 2 way conversation. They claim they want casino reps to be more open, but them same them at the same time, basically many of them have no lives, and just start things up. really, sadly, no value for either party is evident. I thought when we first started, being active on those forums would help my affilaites and our business. Though we have had some bumps, has anyone not gotten paid? I think we do a much better job then others in responding to issues. Any rate, you all have made me feel welcome here since day one, so thanks. Ok, off soapbox.

 

[funeral979]

casinojack
Casino Rep

Full Member
*
Gender: Male
Posts: 206

Thank You
-Given: 3
-Receive: 3


[email protected] casinojack69 [email protected]
View Profile WWW Personal Message (Online)


Re: Casino33
Reply #60 on: Today at 09:09:43 AM
Reply with quoteQuote Thank YouThank You
Quote from: cheetahwind on Today at 02:22:31 AM
Jack isn't doing forum stuff anymore these days. He quit doing forum stuff after he got roasted in another forum that I'm apart of. Now supposedly the casino manager of the 3 has joined the forum instead. Not sure if he's lurking around here or not.

No, i quit doing any forum that is not affilaite related. Feel free to roast all you like, is the power of forums. I have a very thick skin, is part of the business. I am still active on many casino affiliate related forums, and other internet marketing related forums. Is very time consuming to do both, and I will miss posting here as often.

EDIT: Note also, the "roasting" was by forum(s) participants who quote things out of context and just want to hear themselves. Basically, people with their own agenda that do not want a 2 way conversation. They claim they want casino reps to be more open, but them same them at the same time, basically many of them have no lives, and just start things up. really, sadly, no value for either party is evident. I thought when we first started, being active on those forums would help my affilaites and our business. Though we have had some bumps, has anyone not gotten paid? I think we do a much better job then others in responding to issues. Any rate, you all have made me feel welcome here since day one, so thanks. Ok, off soapbox.

Im not trying to be sarcastic or anything, but what in the world are you talking about? Your post makes no sense to me...