Baptism by Fire Cashmio is giving it a go

[colinsunderland]

spamming affiliate
btag=a_834b_28c_

https://www.casinomeister.com/forums/threads/free-spins-thread.63292/

 

[Tropicana50]

Signed up and my account was instantly blocked and wasn't able to login. I assume it must be linked to closing my account at Guts several years ago.

- T

 

[Keith Hathaway]

Signed up and my account was instantly blocked and wasn't able to login. I assume it must be linked to closing my account at Guts several years ago.

- T

Hi Tropicana50,

Yes indeed it is that, we use the same software and licence as GUTs, and when you self exclude from one you self exclude from all.

Thanks

 

[Keith Hathaway]

Signed up last week, deposited 20 euro, and by the time my bank changed extra fees, it cost me slightly over £20. Needless to say thats the last I'll be spending here until they can accept £'s

Hi Colinsunderland,

We are very sorry to hear about this, and rest assured we are all working very hard behind the scenes to add GBP. I cannot give you a date yet but it is one of the top priorities that we have right now, and hopefully it will be quite soon.

We will be glad to have you back!

 

[Tropicana50]

Hi Tropicana50,

Yes indeed it is that, we use the same software and licence as GUTs, and when you self exclude from one you self exclude from all.

Thanks

That's a pity but glad to see a system that catches this automatically! Good luck with your BbF!

- T

 

[brianmon]

They maybe need to change the bonus T&C then. Because at the moment clause 13 says quite the opposite

View attachment 67755

I see the confusing clause has disappeared altogether now, even after they changed it

geordiecolin's bonus money was used first. But my cash was used first

So who knows which way around it is now

 

[colinsunderland]

Hi Colinsunderland,

We are very sorry to hear about this, and rest assured we are all working very hard behind the scenes to add GBP. I cannot give you a date yet but it is one of the top priorities that we have right now, and hopefully it will be quite soon.

We will be glad to have you back!

thats good, I'll play when you do accept £ again

Have you done anything about the spamming affiliate I posted?

 

[Valhalla]

Joined today, verified my email, logged in and immediately my account was blocked

I did believe the casino was stand alone and not connected to Guts in that respect. Haven't read this entire thread so I'm sure how it all works.

 

[brianmon]

Joined today, verified my email, logged in and immediately my account was blocked

I did believe the casino was stand alone and not connected to Guts in that respect. Haven't read this entire thread so I'm sure how it all works.

The connection is that they share the MT Secure Trade license. So any previous SE's automatically cause a block

 

[Valhalla]

The connection is that they share the MT Secure Trade license. So any previous SE's automatically cause a block

Right, that explains it then. Thanks for the info

 

[andersson_hel]

Nice!

This will be interesting!
I'll give a go anyway, thanks for the update! keep it up!

 

[The Dude]

Any more input for these guys? Has anyone had payment issues? Customer service? Please let us know.

 

[geordiecolin]

Any more input for these guys? Has anyone had payment issues? Customer service? Please let us know.

I have nothing but good experiences with both the casino,live help and their reps.

 

[datshowiwoll]

Played here a few times now and really enjoy it. Nice promotions and I like the way the bonus or free spins are awarded.

Fast payment, no issues, it's a from me

 

[Jono777]

Played here Wednesday, awful session in terms of luck but a handful of deposits now and no problems.

All positive feedback thus far

Decent CS, games load and run fine,easy to navigate site and see offers etc

No cash out..... yet

 

[xxshepxx]

Can only echoe Jon's comments.

Cs seems fine, deposits are ok, games run well, but someone forgot to program the winning part in.,

quite a few deposits in and I've failed to get ahead of my original deposit amount, so I'm considering closing my account already.

 

[ternur]

Nothing but a positive experience so far. Thumbs up for the KYC upload function. Their bonus system also seems to be pretty fair.

 

[brutaldeluxe]

Great casino, very impressed by them. Very fast payouts, good selection of games, good bonuses, good CS. Everything good.

 

[brutaldeluxe]

Ok I posted what you told me, can I have my £50 now please Mr Casumo ?

 

[brutaldeluxe]

Kidding obviously......seriously, I do think they are good

 

[Harry_BKK]

Ok I posted what you told me, can I have my £50 now please Mr Casumo ?

FYI, this thread is about Cashmio, not Casumo.

 

[brutaldeluxe]

LOL ! ! Misread the name, no idea about Cashmio !

 

[Keith Hathaway]

Hey guys,

Sorry it has been a while, we have been very busy improving things and making plans with Benny The Bonus Manager, more to come on that later I am sure!

I would just like that thank all of you guys here, not just for the nice comments that are truly appreciated by our hand working team but also some of the constructive points put across. These are what help us improve and give you guys a far better player experience and this is important to us at Cashmio.

So keep in touch, even after we (hopefully) pass this test we still want to hear from you and we will never stop trying to improve.

Keep it all coming, and stay lucky!
Keith

 

[Jono777]

White text on a white background, eh Keith but I still spotted the free spins all round bit

Glad you're doing well, more from me once my luck improves, very small budget for slotting at the moment so 'shopping around' for best 'deal of the day' at the moment and can't share the love

 

[Keith Hathaway]

Play in GBP at Cashmio!

Hi Guys & Girls,

It's a pleasure to announce our first major development, and one that many valued Casinomeister members asked for. We have added UK Pounds Sterling as an option when you open an account at Cashmio.

Hopefully a few of you guys who said you would wait for pounds can now come and join the party?

Good luck!

 

[Jono777]

Will existing UK accounts be changed over or left as euro please?

 

[colinsunderland]

Hi Guys & Girls,

It's a pleasure to announce our first major development, and one that many valued Casinomeister members asked for. We have added UK Pounds Sterling as an option when you open an account at Cashmio.

Hopefully a few of you guys who said you would wait for pounds can now come and join the party?

Good luck!

Thats good news, I haven't deposited since my first deposit because of the high charges, not your end, but what my bank charged me

 

[colinsunderland]

Will existing UK accounts be changed over or left as euro please?

you have to close your account and open a new one

Katrine
5:51 pm
Unfortunately that is not possible, but if you like to, we can close this account and you can open a new one with the wanted currency. We have to know though before you register a new account

 

[Jono777]

Cheers Colin

No chance of a second SUB/ 1st deposit bonus I suppose

 

[Keith Hathaway]

Will existing UK accounts be changed over or left as euro please?

Hi Jonmincher,

The old account stays the same and is still active in Euros. We did not change all accounts by default as some players prefer to remain in Euro.

However, if you wish to change to Pounds then contact customer support on Live Chat or by Email, then they will assist you closing your Euro account and open a new one in Pounds.

The main rule must be that you only have one active account.

I hope that helps!
Good luck!

 

[Jono777]

Hi Jonmincher,

The old account stays the same and is still active in Euros. We did not change all accounts by default as some players prefer to remain in Euro.

However, if you wish to change to Pounds then contact customer support on Live Chat or by Email, then they will assist you closing your Euro account and open a new one in Pounds.

The main rule must be that you only have one active account.

I hope that helps!

Good luck!

Thanks Keith.

Sort of helps, always know the one account rule but want to know also please

i) If the old account is CLOSED and a new one (in £GBP) created (support informed etc) can players claim the 1st deposit 100% match (or FS whatever it is)

ii) Will this ever create a problem if players get lucky and the payments team spot they have had 2 accounts (and thus 2 SUB's) (although never open together) when it comes to processing a withdrawal and refuse winnings?

Regards

 

[Keith Hathaway]

Thanks Keith.

Sort of helps, always know the one account rule but want to know also please

i) If the old account is CLOSED and a new one (in £GBP) created (support informed etc) can players claim the 1st deposit 100% match (or FS whatever it is)

ii) Will this ever create a problem if players get lucky and the payments team spot they have had 2 accounts (and thus 2 SUB's) (although never open together) when it comes to processing a withdrawal and refuse winnings?

Regards

Hi Jon,

I expected to be told that you can close one account and open a new one in pounds, but you cannot have a second first deposit bonus. However, I have just checked with the Casino team and yes, you can indeed claim the first deposit bonus again.

You must however, as we have all said, close your old account first and liase with customer service via chat or mail. Also, this is important for any affiliates here and I know there are many. The affiliate link/tag will be transferred when the new account is opened, this is part of the reason this has to be done manually.

Good luck!

 

[colinsunderland]

Hi Jon,

I expected to be told that you can close one account and open a new one in pounds, but you cannot have a second first deposit bonus. However, I have just checked with the Casino team and yes, you can indeed claim the first deposit bonus again.

You must however, as we have all said, close your old account first and liase with customer service via chat or mail. Also, this is important for any affiliates here and I know there are many. The affiliate link/tag will be transferred when the new account is opened, this is part of the reason this has to be done manually.

Good luck!

Thats excellent

How long after closing the account does your email get deleted so you can open a new one?

 

[thebigs]

Hi Keith,are Irish players welcome at the casino yet please ?

 

[Keith Hathaway]

Hi Keith,are Irish players welcome at the casino yet please ?

Hi Thebigs,

Apologies if I missed this, but I wasn't aware there is an issue here? The UKGC governs and licenses all UK based players but Irish players should always be able to play under the MGA license. If there is an issue contact support but this should not be an issue at all. Obviously the account will be in Euros.

Cheers

 

[Keith Hathaway]

Thats excellent

How long after closing the account does your email get deleted so you can open a new one?

Hi Jon,

To be honest I am not 100% sure, pop up to live chat now and ask them. They have been briefed on this process and will be able to inform you the exact logistics and help you fix this swiftly.

Cheers

 

[thebigs]

Hi Thebigs,

Apologies if I missed this, but I wasn't aware there is an issue here? The UKGC governs and licenses all UK based players but Irish players should always be able to play under the MGA license. If there is an issue contact support but this should not be an issue at all. Obviously the account will be in Euros.

Cheers

Hi Keith,
Thanks for the swift reply.
Can you look into that for me please as if i try to register it does not have the Irish international code so unless it needs updated by you guys i think its still a no no.

 

[Keith Hathaway]

Hi Keith,
Thanks for the swift reply.
Can you look into that for me please as if i try to register it does not have the Irish international code so unless it needs updated by you guys i think its still a no no.

No problem, we are on it. It may well be tomorrow as some of the Casino and technical team have left now but I will get back to you asap.

Cheers

 

[colinsunderland]

Hi Jon,

To be honest I am not 100% sure, pop up to live chat now and ask them. They have been briefed on this process and will be able to inform you the exact logistics and help you fix this swiftly.

Cheers

they said 20 minutes, its been an hour....been on again and she was stuck so I said I would give it another hour and try again

 

[Keith Hathaway]

they said 20 minutes, its been an hour....been on again and she was stuck so I said I would give it another hour and try again

Colin,

Aplogies for the delays, it is the evening shift tonight and the main Casino team have left and this is the first day we announced this so please bare with them, we will look after you for sure, please do not worry!

Cheers

 

[geordiecolin]

Hi Jon,

I expected to be told that you can close one account and open a new one in pounds, but you cannot have a second first deposit bonus. However, I have just checked with the Casino team and yes, you can indeed claim the first deposit bonus again.

You must however, as we have all said, close your old account first and liase with customer service via chat or mail. Also, this is important for any affiliates here and I know there are many. The affiliate link/tag will be transferred when the new account is opened, this is part of the reason this has to be done manually.

Good luck!

Moooosic to my ears

 

[colinsunderland]

anyone managed to sign up for a new account yet?
still won't accept my email address so will just leave it until tomorrow

 

[Pulver]

Tried out Cashmio for a short session tonight. Everything ran smoothly, good selection of games and a decent layout to the site. Managed a little withdrawal and being a MT Securetrade site I don't expect any delays with the withdrawal.

Seems like a good casino.

 

[geordiecolin]

anyone managed to sign up for a new account yet?
still won't accept my email address so will just leave it until tomorrow

After chatting with customer service I deleted my account then tried to resign up with the same email but it kept telling me to do one. So I used a new email address to sign up only to find "your account has been blocked" with no live support now available.

 

[Jono777]

After chatting with customer service I deleted my account then tried to resign up with the same email but it kept telling me to do one. So I used a new email address to sign up only to find "your account has been blocked" with no live support now available.

I had a feeling this would happen with the registration & security checks casinos have in place.

Decided to leave it tonight and (sorry Col) glad I did.

Will defo re join in (£) but wait till its sorted and the re-register block is problem free.

 

[geordiecolin]

I had a feeling this would happen with the registration & security checks casinos have in place.

Decided to leave it tonight and (sorry Col) glad I did.

Will defo re join in (£) but wait till its sorted and the re-register block is problem free.

Yeah mate, I will just have to deposit elsewhere for my before bedtime dabble

 

[colinsunderland]

After chatting with customer service I deleted my account then tried to resign up with the same email but it kept telling me to do one. So I used a new email address to sign up only to find "your account has been blocked" with no live support now available.

yeah thats exactly why I didn't use another address

 

[Keith Hathaway]

Hi all,

I can see there are some small issues here. I have today confirmed with one of the owners that UK players are able to ope new account AND he even generously agreed to in effect allow them to have a second welcome bonus. This is confirmed.

I understand it is frustrating the Customer Support were not fully able to process this, and they are not 24 hours. The truth is that I personally called one of the owners in the early evening and he agreed to make this double bonus exception.

I am quite sure when he is in the office tomorrow all issues will be smoothed over.

Good night and be lucky!

 

[geordiecolin]

Hi all,

I can see there are some small issues here. I have today confirmed with one of the owners that UK players are able to ope new account AND he even generously agreed to in effect allow them to have a second welcome bonus. This is confirmed.

I understand it is frustrating the Customer Support were not fully able to process this, and they are not 24 hours. The truth is that I personally called one of the owners in the early evening and he agreed to make this double bonus exception.

I am quite sure when he is in the office tomorrow all issues will be smoothed over.

Good night and be lucky!

Thank you. Your very helpful CS did all she could to help last night

 

[xxshepxx]

Excellent news. Maybe ill have more luck in my own currency....well heres hoping...lol