Hey all,
Just came in to answer casinomeisters poll thingy so thought I;d update ya.
I'm not gettin paid. Which sucks.
Basically they said cos I didnt send in the documents they needed until after they told me the winnings were void. (they asked me for them a day or so after i deposited but i never saw the email. after i'd exchanged a few emails with the risk management dude re: the winnings being void, then he mentioned it and i found it) You'd think a week would be acceptable given they want a passport and proof of address and some other stuff...
Seems a little bit unfair to be honest. Just that they were happy for the terms and conditions not to apply if i sent in some documents. Of course after I've won and they tell me they are takin the winnings, i send them in but its too late...
But hey ho... You live and learn. I'll stick to live casinos i think. I actually work in a casino and ive had a good few conversations with customers who;ve experienced problems with online gaming. Not so much like this but lots of different stories of not being paid.
I did contact that Ecogra site, but they didnt really seem to get it. They just quoted the Terms and conditions and said unlucky, basically.
THanks for all you imput tho guys... Shame i didnt get my grand. that is alot of money for me and a big kick in the nuts.
Take care all, and goodluck!
Just came in to answer casinomeisters poll thingy so thought I;d update ya.
I'm not gettin paid. Which sucks.
Basically they said cos I didnt send in the documents they needed until after they told me the winnings were void. (they asked me for them a day or so after i deposited but i never saw the email. after i'd exchanged a few emails with the risk management dude re: the winnings being void, then he mentioned it and i found it) You'd think a week would be acceptable given they want a passport and proof of address and some other stuff...
Seems a little bit unfair to be honest. Just that they were happy for the terms and conditions not to apply if i sent in some documents. Of course after I've won and they tell me they are takin the winnings, i send them in but its too late...
But hey ho... You live and learn. I'll stick to live casinos i think. I actually work in a casino and ive had a good few conversations with customers who;ve experienced problems with online gaming. Not so much like this but lots of different stories of not being paid.
I did contact that Ecogra site, but they didnt really seem to get it. They just quoted the Terms and conditions and said unlucky, basically.
THanks for all you imput tho guys... Shame i didnt get my grand. that is alot of money for me and a big kick in the nuts.
Take care all, and goodluck!