I tried to cashout 1.900 € from CaptainCooks I won on roulette from their bonus and my deposit, and after I sent them copies of my ID, they simply blocked my account and sent me an email (posted below).
Now I am new to this online gambling, and sure, I use a "betting system", but I was simply unaware that any casino would be able to bend the house edge in this way...so now I'm wondering two things:
- can this casino legally take all the money I won (not just their damn bonus, but also my deposit) and I have noone else to blame but myself for not having thoroughlly read their convenient rules?
- can I expect such behaviour from other casinos, which in case that I ever win anything again, can simply decide that my play was "irregular" or does this privilige pertain just to the worst casinos out there?
The email (it's probably because they are endlessly striving to better their service, that they just can't answer any of my emails for two days now):
We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino. For more information please look under Bonus Account Terms and Conditions include >> Point 13
“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:
1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;
2. Using the double-up feature to increase bet values;
3. Even money bets on Sic Bo, Craps and Roulette”
We are endlessly striving to better our service. If there is anything more we can do for you, or if we could improve your experience, please do not hesitate to let us know. We are always here for you - 24 hours a day, 7 days a week, 365 days a year.
Thank you and kind regards,
Rudolf
Risk Management Team
Now I am new to this online gambling, and sure, I use a "betting system", but I was simply unaware that any casino would be able to bend the house edge in this way...so now I'm wondering two things:
- can this casino legally take all the money I won (not just their damn bonus, but also my deposit) and I have noone else to blame but myself for not having thoroughlly read their convenient rules?
- can I expect such behaviour from other casinos, which in case that I ever win anything again, can simply decide that my play was "irregular" or does this privilige pertain just to the worst casinos out there?
The email (it's probably because they are endlessly striving to better their service, that they just can't answer any of my emails for two days now):
We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino. For more information please look under Bonus Account Terms and Conditions include >> Point 13
“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:
1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;
2. Using the double-up feature to increase bet values;
3. Even money bets on Sic Bo, Craps and Roulette”
We are endlessly striving to better our service. If there is anything more we can do for you, or if we could improve your experience, please do not hesitate to let us know. We are always here for you - 24 hours a day, 7 days a week, 365 days a year.
Thank you and kind regards,
Rudolf
Risk Management Team