Hi,
I got an email about the People's Postcode Lottery new Postcode Scratch.
Which is basically an online casino. I got £5 free bet for signing up without
depositing any money, so played a few games. I got £16 and decided to stop
but I could not cash out without depositing any money, which I thought was fair.
I deposited £10 which also gave me an £11 bonus. This put my balance up to £37!
I played another few games and decided to cash out, but the website says I
have to wager 30x my bonuses before I could cash out. It states I have to
play £500 more to cash out anything.
I spoke to customer services via a live chat, who told me I have to wager 30x
the bonus but not the deposit and for me to read to terms and conditions. She
then started ignoring me, poor customer service.
I understand I have to play 30x the bonuses to withdraw them which is ridiculous
to risk but I just want my original £10 back and I am not willing to risk £500
to do it.
Can they do this?
How can I get my £10 back? They can keep the bonus money, I still have it.
Thanks for your help guys!
I got an email about the People's Postcode Lottery new Postcode Scratch.
Which is basically an online casino. I got £5 free bet for signing up without
depositing any money, so played a few games. I got £16 and decided to stop
but I could not cash out without depositing any money, which I thought was fair.
I deposited £10 which also gave me an £11 bonus. This put my balance up to £37!
I played another few games and decided to cash out, but the website says I
have to wager 30x my bonuses before I could cash out. It states I have to
play £500 more to cash out anything.
I spoke to customer services via a live chat, who told me I have to wager 30x
the bonus but not the deposit and for me to read to terms and conditions. She
then started ignoring me, poor customer service.
I understand I have to play 30x the bonuses to withdraw them which is ridiculous
to risk but I just want my original £10 back and I am not willing to risk £500
to do it.
Can they do this?
How can I get my £10 back? They can keep the bonus money, I still have it.
Thanks for your help guys!