Hi Everyone,
Currently we are a partner company of EM and therefore are restricted by their guidelines.
This means that in order to verify an account we only accept a government issued form of ID such as a driving license or passport.
In the future there is scope to change this to have electronic verification tools in place.
If a player has his basic identity verified, we could accept identification such as a birth certificate.
Please note that in these cases if the name of a player changes or for other security reasons, we would require evidence of the name change or identity: e.g. a marriage certificate or other documents.
Kind Regards,
Casino Cruise
The guidelines of a private company are not above the law. Consumer rights cannot be restricted by company policy, it's been tried, and companies have regretted it after having been slapped with fines or taken to court. In fact, a consumer can't even sign away their legal rights even if they wanted to in order to get a contract with a company. This too has been tried, and has also failed in court as the offending terms have just been struck out by the judge as being in violation of the law.
Casinos offering service to UK players should have had everything in place in time.
Driving licence is not actually a "government issued ID" in any case, many companies misunderstand the nature of the document, and what it is for. Funnily enough, it's more akin to a certificate for completing a course of education and passing the exam at the end. It's just that in this case it's a driving course, and the exam at the end is the driving test. The purpose behind the photo card licence was to combat test fraud, where experienced drivers would be paid to take the test on behalf of the student to ensure they got a pass whether or not they were fit to be on the road. This is served by having the test centre reception compare the student about to sit the test with the photo on the licence. It confirms whether or not the person taking the test is the same person against who's record a pass will be noted with DVLA. What it doesn't check is the student's ID in the broader sense.
As a stunt, a TV documentary demonstrated how lax the procedures are by successfully applying for a provisional licence for our then home secretary. DVLA duly sent back the provisional in his name, even though the application had not come from him, and was from an address used by the TV production company. This was a failure at the most basic level. Pretty much everyone knew who David Blunkett was at the time, a very senior minister, always in the news, and not only that, he was BLIND! - yet the DVLA approved the application. This is an issue for the ordinary citizen because it shows how easy ID fraud can be when someone has just enough of your details to trick DVLA into issuing a driving licence in someone else's name. The culture of accepting the driving licence as the UK's "national identity card" as a short cut for the inability to handle how the process of ID verification works in the UK is what then does the damage.
It's possible that casinos may have players using such a trick with driving licences on their books, and it has worked as the system puts the player in charge of sourcing and sending off all the documentation that the casino uses in it's verification process. True ID cards would be more robust, and proper checking would take place before one was issued. one of the reasons the UK government scrapped the idea was the expense of doing all these checks for EVERY citizen, not just those who volunteered for the document, as is the case with passports. As with passports, the checking for ID cards would have involved a personal interview with the applicant as well as all the data checks.
Even passports could become a problem as an ID checker for casinos due to the move towards biometric data being embedded into a chip on the document, rather than being printed on a page. This isn't going to help when all the casino gets is a scan or photo of the relevant document page, but no access to the data on the chip.
The UK government does not support the use of these documents as proof of ID other than in the context of driving test centres and border crossings. This means that changes will not be held off simply because it prevents a scanned copy of the document being as useful for remote ID checking. Instead, the electronic methods are supported, and are being made better and more inclusive. However, one change made recently that was supposed to make the system work even better has somewhat backfired. The change to individual electoral registration as opposed to household based registration has seen a significant number of voters fall off the register, so for these people, the electronic systems have been "broken", but they probably don't realise because they have always had their registration taken care of by the "head of household", and haven't had to worry about it before. Students studying at university away from home seem to have suffered the biggest impact from the change as the behind the scenes bulk registration at hall of residence level has ended.
