- Joined
- Nov 27, 2018
- Location
- United Kingdom
Hi guys, sorry if this is posted in the wrong place but I'm after some advise.
I've been playing at calzone for a few months and lost a lot of money but every know and then they keep asking for more info which I understand and accept it's part of the KYC. I've now sent in 5 different things they have asked for and they have approved them. But still have my account restricted. I've spoken to live chat and they haven't got an idea why and even said it's wrong they have spoken to the department who want a contract from everyone who puts money in my account I said that is complete and utter rubbish, they cannot request that can they?
Also have evidence of the live chat agent completly in agreance with me that all this is wrong and needs to be resolved. They are Not requesting any documents on there id page this was said to the agent only.
I was playing there all Friday and Saturday and got up to 3k and all of a sudden nothing was paying it ate it up faster than a fat kid on cake, so I decided to leave. On Sunday I thought I'd have another go and bang account suspended wanted to see my source of wealth i sent it in and last night it was approved but the account remains suspended there not asking me for documents only the live chat guy was where do I stand. There saying I'm not aloud the 5% of net loses promotion they have on as I wasn't on the site playing but clearly I was. I thought we go on these sites for the buzz and entertainment not the stress they are causing this new KYC system is an absolute joke who gives anyone a contract when giving a gift or putting money into an account. Absolute jokers.
I've been playing at calzone for a few months and lost a lot of money but every know and then they keep asking for more info which I understand and accept it's part of the KYC. I've now sent in 5 different things they have asked for and they have approved them. But still have my account restricted. I've spoken to live chat and they haven't got an idea why and even said it's wrong they have spoken to the department who want a contract from everyone who puts money in my account I said that is complete and utter rubbish, they cannot request that can they?
Also have evidence of the live chat agent completly in agreance with me that all this is wrong and needs to be resolved. They are Not requesting any documents on there id page this was said to the agent only.
I was playing there all Friday and Saturday and got up to 3k and all of a sudden nothing was paying it ate it up faster than a fat kid on cake, so I decided to leave. On Sunday I thought I'd have another go and bang account suspended wanted to see my source of wealth i sent it in and last night it was approved but the account remains suspended there not asking me for documents only the live chat guy was where do I stand. There saying I'm not aloud the 5% of net loses promotion they have on as I wasn't on the site playing but clearly I was. I thought we go on these sites for the buzz and entertainment not the stress they are causing this new KYC system is an absolute joke who gives anyone a contract when giving a gift or putting money into an account. Absolute jokers.