Hello everybody I am fairly new to this Forum, I was directed here by a LeoVega customer support agent.
I play on a few different Casino's, and recently I've been playing on CasinoPalace.
I deposited $150 and received a $150 bonus. I ended up losing my original $150, and then losing the $150 Bonus.
Few days later, I deposited $100, and received an $80 bonus.
I won without the use of the $80 bonus and I then got my balance up to $700. ($620, minus the $80 bonus) so $620 real money.
I then tried to withdraw $300 today and it wouldn't let me, it said I needed to wager $11,350. ... Okay, there must of been a mistake, so I message the customer service support
and they say that I cannot withdraw due to a previous bonus of $150. I stated that I am not playing with the $150, as I deposited and I lost on that bonus.
Apparently because there is 80 cents left of the bonus that means I am playing with the bonus still, even after depositing after losing the $150 bonus.
So yeah, I can't withdraw my winnings and must wager through $11,350 before withdrawing the 80 cents and my winnings...
I spoke to a customer service from LeoVegas and they stated this was ridiculous and to contact CasinoMeister for help ASAP.
Can anyone please help me out??
Thank you in advance
I play on a few different Casino's, and recently I've been playing on CasinoPalace.
I deposited $150 and received a $150 bonus. I ended up losing my original $150, and then losing the $150 Bonus.
Few days later, I deposited $100, and received an $80 bonus.
I won without the use of the $80 bonus and I then got my balance up to $700. ($620, minus the $80 bonus) so $620 real money.
I then tried to withdraw $300 today and it wouldn't let me, it said I needed to wager $11,350. ... Okay, there must of been a mistake, so I message the customer service support
and they say that I cannot withdraw due to a previous bonus of $150. I stated that I am not playing with the $150, as I deposited and I lost on that bonus.
Apparently because there is 80 cents left of the bonus that means I am playing with the bonus still, even after depositing after losing the $150 bonus.
So yeah, I can't withdraw my winnings and must wager through $11,350 before withdrawing the 80 cents and my winnings...
I spoke to a customer service from LeoVegas and they stated this was ridiculous and to contact CasinoMeister for help ASAP.
Can anyone please help me out??
Thank you in advance