I also received an email alert that my card was blocked due to a security alert. i called; the customer service rep told me that my account was blocked due to gambling usage; however, they will unblock it--- but if i used it again for gambling they will close it permanently.
i did not have a strong reaction to her message, just said, "ok", for 2 reasons; 1. I was prepared based on the messages in this thread; 2. my theory is that netspend is trying to push customers to their voucher product that is now being offered by casinos. I am assuming it is their voucher product because the company name is very similar to some of the deposit products on netspend. i also noticed that many of the accredited rtgs and 3dice are now offering this deposit option.
Netspend's primary customer, i imagine, is the person who uses their card for gambling transactions. They are not going to drastically affect their bottom line. As someone previously mentioned, they absolutely know what is going on, and what their customers use their cards for--
I can almost admire their marketing strategy, as they are creating a demand for their product (if what i suspect is true).
Bottom line is i will find another deposit solution, not because i am afraid that they will close my account if i continue to use for gambling, but because i don't like being manipulated. Even if what i suspect is not true, and they don't own this new deposit option, i don't appreciate my account being blocked for being used for exactly what it was intended to be used for by netspend.